Samsung Electronics America

Good Afternoon Mr [redacted] , Thank you for contacting Samsung Electronics., your feedback is very important to usWe apologize for the issues that you have been having with your unit and the inconvenience this has causedIn your complaint you stated that you have had repairs, do you have any service ticket numbers as when your email or phone number is entered there is no information on the unit Can you provide that so that we may look into any possible accommodation If the unit was not repaired through Samsung can you provide the workorders? You may email them to [redacted] Thank you for your time and patience

Complaint: [redacted] I am rejecting this response because: The phone number, [redacted] , that Samsung provided in the response to Revdex.com and to me does not return phone calls after multiple voice messages to call me [redacted] *** Besides, Samsung did not provide an extension for a contact By not providing an extension, to me it means that Samsung has no intention of resolving my issue, lol I guess Samsung wants me to just go away Anyway I have spoken to more Samsung reps and Prizelogic yesterday and today No one wants to resolve this issue They just pass it message along to someone else by issuing a ticket number and promise to respond by phone or email and hope I go away :)I have not received any return phone calls or emails regarding this issue.Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’ complaint in regards to a refund for three Note phones Our system shows a refund request in the amount of $2,reference Txt # [redacted] was submitted on 9/05/for the devices A Compensation ReqSubmitted email was sent to Mr [redacted] ’ email on file, notifying him that the refund has been submitted for approval Mr [redacted] ’ called in to verify the compensation amount and agreed to the amount submitted for approval On 9/12/17, a Compensation ReqApproved e-mail was sent notifying him that the refund has been approved as well as a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Once, the check has been issued, please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has further reviewed Mrs. [redacted] complaint in regards to the replacement promotion code she received. E-Commerce’s upper management has reconfirmed that the replacement code Mrs. *** was provided is still active and works. However, the code will only work for a Gear360 purchase and would be invalid for any other Samsung.com purchase. Samsung is advising Mrs. *** to use the replacement code to purchase the Gear 306 before it expires on 10/31/17 in the system. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer regarding their microwave ovenThe customer has been set up for an SRA exchange through their local retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: my TV has not been repaired and I still have a non-functional TV Regards, [redacted] ***

Samsung telecommunications department has advised the customer that her device is not eligible for a refund as it has been determined that the device is repairable The device was sent in under repair ticket [redacted] , it was fixed to specifications and returned to the customer on 12/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his tablet Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] for the device Mr [redacted] was emailed a UPS return label to send in the defective device In addition, Mr [redacted] is aware that the exchange is final and the exchange device will not go out until defective unit is first returned to our warehouse We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Mrs [redacted] on 9/29/to discuss the case The agent informed Mrs [redacted] on the exchange policy and advised her that Samsung can only send a credit for the amount she paid for the unit and not for the original cost of the unit Mrs [redacted] declined the offer and disconnected the call Regrettably, no accommodations other than what the agent offered can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: It is not trueI have submitted copies of transcripts of complaint and responses attached abovePhone calls were not recorded Regards, [redacted] ***

Samsung has contacted the customer regarding the Refrigerator; unfortunately food compensation is not covered under Samsung’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer on 10/and 10/and have been unsuccessful in reaching him Please contact us at the phone number you were provided on your voicemail for further assistance with this matter We apologize for any inconveniences and delays the customer may have experienced with this case

Samsung has contacted the customer regarding their concern with their washer The customer was offered a full refund under transaction number [redacted] for which they accepted The refund has been submitted and approved and all the paperwork has been attached to the file We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the IMEI provided to Oculus was the IMEI provided during registrationIf the phone has been replaced, or the IMEI entered incorrectly, it would affect the ability to downloadThis is something that Oculus would have to look into to correctWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their concerns with their claim The refund check has been sent to the customer with transaction number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has received customer's inquiry, customer's information has been forwarded to the proper department handling claim Customer will be contacted for assistance and resolution Best Regards, Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to a return shipping label to return his Samsung.com order E-Commerce has advised that they are currently waiting for the return authorization number to be generated in order to send Mr [redacted] the return label This is to ensure the product Mr [redacted] is returning is directed to the correct location for processing E-Commerce apologizes for the delay and is diligently working on trying resolve this case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF361BVBEWR/ASamsung has advised to the customer that we will contact [redacted] to retrieve paperwork regarding the customer’s recent repair visitWe will also request for some history and have it reviewed by our product specialist teamWhile waiting on this information and feedback, we requested for the customer to provide to us a copy of the original purchase receipt so we can properly update the warranty terms for the washerOnce we have all of the proper information we will reply back to the customer with possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung telecommunications division repair for the device was denied due to the product registering as out of warranty by datePursuant to the Samsung Standard Limited Warranty any product beyond the one year warranty period, or that has physical damage present is not covered under warranty As a one-time courtesy a new service ticket has been processed for the evaluation and repair of your device issue of “Phone Does Not Recognize SIM Card” We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her tablet Our system shows an exchange request; reference Txt # [redacted] was submitted on 7/03/due to multiple repairs on the device Mrs [redacted] has been advised of the turnaround time for the exchange to be completed, that the exchange is final and that the new device will not be shipped until ASC is in receipt of her device We apologize for any inconveniences and delays the customer may have experienced with this caseThank you