Samsung Electronics America

An arrangement has been made to retrieve the original device and ship replacement upon receipt.Confirmation will be provided once original device has been received, and replacement has been shipped.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50F6300AFXZA We have addressed MsKopf’s concerns and have offered her a pro-rated exchangeThe customer has accepted our proposed accommodation We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: WOW! I feel like we are just going on circlesThis is identical to the first response I receivedSo let me state againMy complaint is not with the warranty process but the fact that Samsung sold a watch, claims it to be water resistant and does not back the product when it does not hold up to thatAll I have ever done is wash my hands with the watch onNever has it been submergedSamsung claims that they do not cover water damage but I want to know why they sold the watch as water resistantI would've never got it close to water had they not made that claimI don't know if the Revdex.com actually reads these replies but I am shocked they would let you get away with responding with something that has already been said to me Regards, [redacted]

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not received a response from the customer regarding their complaintPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have explained to the customer that after review of her file history and the technician findings on 6/25/it has been determined that the unit is functioning within manufacture specification as related to the ice makerWe apologize if the unit does not meet the customer’s expectations but at this time we will not be able to gran the customer’s request for an exchange or refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe repair center contacted me and set up an appointment for repairUnfortunately, the repair person did not show up, so I hope that he makes the rescheduled appointment

Samsung has contacted the customer regarding their concerns with their Washing MachineUnfortunately the customer has not been available during attempted contacts Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding his concerns with his RefrigeratorThe customer has contacted [redacted] to replace his Refrigerator before Samsung could repair the RefrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has agreed to pay for service call n parts ! Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her refund Our system shows a refund in the amount of $2,757.68; reference Txt# [redacted] was submitted for the unit The agent handling Mrs [redacted] claim spoke with her today, 5/05/and advised her that they need the acceptance document to proceed with the refund Mrs [redacted] stated will send in the requested document after this coming weekend Once Mrs [redacted] sends back the acceptance document with all required information, the Refund Deptwill be able to process and issue the refund Please have Mrs [redacted] send in the acceptance document at her earliest convenience to proceed with the refundWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows the agent handling his claim spoke with him on 4/11/to offer him a refund Mr [redacted] told the agent he wanted an exchange however he would be out of the country until 4/17/and will proceed with the exchange upon his arrival back to the states In the meantime, the agent submitted an exchange request; reference Txt# [redacted] for the unit to start the process until Mr [redacted] returned On 4/17/an ENR agent contacted Mr [redacted] and advised him to hold onto the unit and not dispose of it because the trucking company will be picking it upThe agent further advised Mr [redacted] that he will receive a call from the trucking company within 7-business daysThe trucking company will deliver the unit and an installer will be on hand to install it at time of deliveryMr [redacted] was also advised to contact Samsung immediately if there are any problems with the unit upon delivery or installationWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon review of the customers’ file Ms [redacted] has been advised that the pictures attached to the account show signs of corrosion in several places within the unit The pictures are attached to the service ticket We explained that corrosion is not covered under the warranty and she would be responsible for the repair charges The customer is stating that she did not do the damage but the damage was done to the tablet prior to service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the email from Samsung on 8/25, finally, after waiting days for them to do itI kow that I would still be waiting if it were not for the Revdex.com.I very much appreciate your intervention and have mailed a small contribution to Revdex.com in recognition of the important role you play in your NJ communityI am particularly grateful for the excellent work and responsiveness of [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling the claim submitted an On-Site Exchange request; reference Txt# [redacted] for the unit due to the delay in service On 8/24/17, an ExchReqApproved e-mail was sent to Mr [redacted] email on file informing him that the request has been approved Mr [redacted] will be contacted with further instructions on how to proceed with the exchange Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis expedited response only took place after reaching out to a personal friend who is a director at the company I have made alternate arrangements to have the phone fixed with the repair center in NYC Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent handling the claim made several attempts to contact her by phone but have been unsuccessful in reaching her The agent left Ms*** voice messages on 6/28/17, 6/29/and 6/30/with their contact information to return the call Please have Ms [redacted] return the agent’s phone call at her earliest convenience if she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his accessories Our system shows the agent assigned to the claim spoke with Mr [redacted] today, 11/07/and he confirmed that he received his replacement SIM card tray In regards to the replacement fast charger (black), our system shows an exchange request; reference Txt# [redacted] was submitted and is scheduled to be shipped via UPS; reference UPS tracking # [redacted] to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the device was delivered to Samsung via UPS tracking # 1ZE [redacted] on 9/16/The unit was repaired and delivered back to the Jacksonville, FL address on 9/21/via UPS Tracking # 1ZE [redacted] signed for by ADMS All information concerning the status of your repair should have been received via automated email to [redacted] If emails are not found in the primary email box, please check the Spam/Junk folder.Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her refrigerator Our system shows the agent who handled the claim sent Mrs [redacted] an email on 6/09/advising that since she has an extended warranty with Warren-Tech (who is providing service for the unit), they would have to offer her any accommodation available to her through the warranty Due to Mrs [redacted] having the unit serviced through her extended warranty, no accommodations will be provided by Samsung at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As advised a replacement product is being issuedSamsung must order replacement units, therefore, an exact ETA cannot be provided for the shipment dateShould issues arise with issuance of your replacement you would be contacted directly.As indicated upon the delivery of your replacement a signature will be required to confirm delivery.Thank you