Samsung Electronics America

Upon further review of the customer’s file, [redacted] has made contact with the customer for and exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The mini-split is Samsung branded equipment Quietside has not been responsive to the warranty issue, hence attempted to get Samsung to take action -- and all Samsung has done is 'punt' the issue to Quietside Very unprofessional and unethical business practice by Samsung, to sell (or allow product with Samsung brand to be sold) and provide no service or support is unacceptable Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling the claim made several attempts to contact him by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] on 7/18/17, 7/19/17, 7/20/and 7/21/with their contact information to return the call in order to discuss the claim further Please have Mr [redacted] return the agent’s call if he still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered an SRA exchange and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their RefrigeratorUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: the phone is not damaged the phone looks like new but the usb port is not workingI can not send it to Samsung and not have a phone for as long as one monthSamsung needs to have a faster solution to their failing product Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I'm very disappointing with Samsung, because doesn't want repair my stove, because tell me, the warranty don't cover a physical damagedThe court top glass broken with the heat, no for physical damagedSamsung called me yesterday, and don't cover the repair my stove

Samsung has reviewed Mrs [redacted] claim in regards to laundry mat compensation Our system shows on 4/01/17, a check in the amount of $100.00; reference Txt# [redacted] was issued as compensation for the laundry mat costs The agent handling Mrs [redacted] claim spoke with her on 4/18/ and advised that she will not be granted additional reimbursement or compensation as Samsung’s warranty states that we do not reimburse for laundry mat feesMrs [redacted] advised this was a one-time courtesy compensation No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Unfortunately, without receipt of the device Samsung is unable to provide servicePhone contacts can be backed to a SIM Card and the Google account in efforts not to lose informationT-Mobile is a separate company, therefore, their evaluation has no bearing on Samsung's resolutionThere has been no charge associated with the servicing of the deviceThank you

Samsung has contacted the customer regarding their RefrigeratorUnfortunately the customer has been offered a onetime accommodation in the past and compensation for medicine lostThe customer is out of warranty and would have to pay for repairThe customer refused repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65EH6000FXZASamsung has offered the customer a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Baby MonitorAs a resolution, we have shipped out a brand new replacement to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his promotional codes Our system shows Mr [redacted] had promotion codes, one in the amount of $and the other in the amount of $ Mr*** placed an order for the Fast Charge Wireless Charging Stand BOGO deal and applied the $promotional code on the orderAn E-Commerce agent spoke with Mrs [redacted] and informed her of the terms and conditions for the codes "The promotion code is a one-time use codeThe promotion code may not be combined with any other offer or promotion on Samsung.com that requires the use of a promotion codeThe promotion code may only be used to pay for the products being purchased, and may not be used to pay for sales tax or shipping chargesThe promotion code has no cash valueThe promotion code may only be used for purchases on Samsung.com/US, and may not be used at any other retailerLost or expired promotion code numbers cannot be replaced." The agent informed Mrs [redacted] that unfortunately her request to receive a replacement $code cannot be granted In addition, the agent explained that promotion codes do not have cash value and if the complete amount is not used on an order the remaining amount cannot be used at a later time No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: they have not addressed my complaints or concerns Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her television Our system shows the agent handling the claim submitted a service request; reference Txt # [redacted] for the unit An ASC agent will be in contact with Ms [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

It's been weeks ago that I contacted Samsung about my FridgeThe [redacted] center in our area ordered the parts and they came in last weekSo on Friday we set a a Appt for today (Monday 14th) to fix it [redacted] from [redacted] talked to them and sent them an email on Friday and told them about the appt today and that everything was set upThen on Saturday a phone call came in from ###-###-#### and they stated on my answering machine that our order #[redacted] was cancelled........I could not believe itI tried calling back and left message time through out the day Satnothing back from SamsungThey are now stating that we have to make a new order I could not believe itBack to square oneSo we played their games and started again the new order is [redacted] stated that I did not answer ther calls which is a LIE!!! If I wasn't here to answer their calls I called back everytime but as exactly the same thing as last Saturday no return calls no return calls from Samsung..........This whole thing has been nothing but stressfulWhen Shawna from the Presidents office at Samsung told me to buy a cooler for my husbands Diabetes Medication everything went really down hill I cannot believe their HORRIBLE Customer Service

Samsung has reviewed Ms [redacted] complaint in regards to her tablet Our system shows an exchange request; reference Txt# [redacted] was submitted for the device An ExchReqOrder Allocated e-mail was sent on 8/22/informing the exchange is being processed to be shipped out Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting their response because I think a brand new product that is defective deserves a refund not a repairThe Samsung quality of this unit is poor and I would expect Samsung to stand behind their product but apparently they think you should accept a poor quality device and let them repair it.I will not pursue this claim further as Samsung warranty is crap as well as their productsAll I wanted was a refund and they don't allow for that which is horrible customer serviceSamsung needs to stamp across their product boxes that if you buy this and don't like it or it is defective, you will not get a refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint * [redacted] , and find that this resolution is satisfactory to me