Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling the claim submitted an On-Site Exchange request; reference Txt# [redacted] for the unit due to the delay in service On 8/24/17, an ExchReqApproved e-mail was sent to Mr [redacted] email on file informing him that the request has been approved Mr [redacted] will be contacted with further instructions on how to proceed with the exchange Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, [redacted] has made contact with the customer for and exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon review of the customers’ file Ms [redacted] has been advised that the pictures attached to the account show signs of corrosion in several places within the unit The pictures are attached to the service ticket We explained that corrosion is not covered under the warranty and she would be responsible for the repair charges The customer is stating that she did not do the damage but the damage was done to the tablet prior to service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered an SRA exchange and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their RefrigeratorUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Baby MonitorAs a resolution, we have shipped out a brand new replacement to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting their response because I think a brand new product that is defective deserves a refund not a repairThe Samsung quality of this unit is poor and I would expect Samsung to stand behind their product but apparently they think you should accept a poor quality device and let them repair it.I will not pursue this claim further as Samsung warranty is crap as well as their productsAll I wanted was a refund and they don't allow for that which is horrible customer serviceSamsung needs to stamp across their product boxes that if you buy this and don't like it or it is defective, you will not get a refund Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65EH6000FXZASamsung has offered the customer a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Directly dealing with customer for resolution

Complaint: [redacted] I am rejecting this response because: I expected to have some materials or instructions included with the shipment of my new phoneThere were none, nor any instructions ever given on how to return the phone for the trade inI waited for some other form of communication from the company on how to return the trade inThere was noneNo email, nothing included with the original order or my original order confirmationIt seems like a scam to offer a trade in, and then provide no instructions on how the trade is to be carried out I disputed the charge with my credit card companyThe charge was upheld after the attached response from the company was receivedAs you can see, the company representative made it appear that the product that I was being charged for was still available for downloadIt is notIn the company response, they choose to put the responsibility squarely on me, while they left a loyal consumer in the dark, only to bilk them out of $ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they have not addressed my complaints or concerns Regards, [redacted]

Unfortunately, without receipt of the device Samsung is unable to provide servicePhone contacts can be backed to a SIM Card and the Google account in efforts not to lose informationT-Mobile is a separate company, therefore, their evaluation has no bearing on Samsung's resolutionThere has been no charge associated with the servicing of the deviceThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint * [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to a return shipping label to return his Samsung.com order for a refund E-Commerce has advised that they are currently waiting for the return authorization number to be generated in order to send Mr [redacted] the return label This is to ensure the product Mr [redacted] is returning is directed to the correct location for processing E-Commerce apologizes for the delay and is diligently working on resolving this case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has reviewed the repair claim summarized in the Revdex.com complain for the customer’s television, which referenced a Light Tunnel Settlement from (http://www.samsung.com/us/dlptvsettlement ) All legal requirements of this settlement were completed in October 2011, at which time all referenced televisions were returned to their original out of warranty statusRespectfully, the unit is no longer eligible for any accommodations todayBased on the model and serial number of the unit, the television was manufactured in 07/Respectfully, the unit is too far beyond the original warranty terms and the Settlement time frame to be eligible for any out of warranty accommodationsWe sincerely apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her television Our system shows the agent handling the claim submitted a service request; reference Txt # [redacted] for the unit An ASC agent will be in contact with Ms [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: Based on the reviews I have read on line from others with the same problem with their Samsung frig's their must be a defect with their productThis was a dollar frig that didn't last five years and was fixed for the same problem that I have described as well as others have reportedThis is not right or fair for the price that was paid for the productThis is disgraceful! The lemon law should apply in this case for defective products such as this and I will be posting it on the web, my facebook account, and any friends, relatives or acquaintances that are hunting for a product to absolutely not choose SAMSUNG or [redacted] for any products! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Clearly you need the money more than I do You can even track the phone itself since you have all of the phone's information, to see where its at, but you refuse to If you're not going to refund me, resend the Gear VR so at least I have something to show for your mess! And please be more prompt in responding to my messages! There's no reason for me to wait day, let alone weeks! Regards, [redacted] ***