Samsung Electronics America

Samsung has reviewed [redacted] complaint in regards to his refrigerator Our system shows a service request; reference [redacted] was submitted to repair the unit An ASC agent has been in contact with [redacted] *** to schedule the repair which has been completed on the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am not happy about their decision At this point I will be making a review on the product itself with issues we have had and recommend not buying it

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was emailed their code on 4/6, which was before the expiration of the code Prizelogic does not have additional codes to provide as a replacementThe customer has been approved for the VR and was sent to Ingram for the fulfillment on 5/The tracking for the product is not available yetWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator We understand that the customer is experiencing issues a year after the original repair in May/for a similar issuePlease understand that the information provided by our customer support division is accurateThe Limited Warranty for the unit is 12-months parts and labor and any repair needs or replacement costs once the warranty has expired is ultimately the responsibility of the ownerAlthough this is the case we have made an exception and offered to cover both parts/labor as a one-time allowancePlease understand this offer will not be duplicated in any future claimsThe customer has accepted our accommodation and we have set up the free of charge repair service for themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy only issue is they didn't provide a new year warranty with the new dryer drum that was installed which tells me they don't have faith in their own product and expect it to fail due to their poor workmanship/defectI will never purchase a Samsung/Dryer again Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a refund on 5/31/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the refund will be imitated in advance of the pickup and the customer will be contacted regarding a pick up scheduleWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their washing machine Samsung has provided the customer with a onetime FOC repair accommodation for parts and laborCustomer states the sensor may be bad due to the previous repairs attempts and that the unit doesn't fill will water when washing We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After I filed my complaint with Revdex.com, Samsung did finally move forward on resolving the issue by contacting [redacted] to have them contact me to arrange pick up and exchangeFeb [redacted] did indeed come and completely set up a new TV and take away the defective TV, at no cost to me My thanks to Revdex.com for their help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her dishwasher Our system shows a refund in the amount of $852.66; reference Txt# [redacted] was issued on 1/30/in the form of Direct Deposit for the unit Please allow 1-business days (pending on the bank) for the funds to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that after further research evidence shows that the stand was installed incorrectlyResearch shows damage to the stand itself which indicates that the television fell off while the stand was attachedFurther research shows screws look to be stripped alsoWith this being said, Samsung will not be able to honor the customer’s request for repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been advised of the two recall options availableUnfortunately, we had to disconnect the call due to the customer’s temperWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their dryerThe customer has confirmed the dryer was repaired on 8/8/and workingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: After contacting Samsung Electronics and being originally told that my submission was accepted, now they are trying to reject it for being an international modelNo where on the terms and conditions available to the public does it state that there are any exemptions for the dual SIM devicesI have sufficient evidence on my case and am prepared to bring further action should they not want to fulfill their contract obligations Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever it has been over a month now since the initial contact and I am appalled at your customer service and lack of respect for the customer Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 3/14/to discuss the case The agent apologize the Mr [redacted] for the customer service he received and assured him that Samsung would cover the cost of the repair; reference Txt # [redacted] (submitted prior to Revdex.com complaint) with parts and labor for the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung had reviewed Mrs [redacted] claim in regards to her Galaxy and Galaxy Edge phones Our system shows the agent handling her claim spoke with her on 4/18/to discuss the claim Mrs [redacted] told the agent that her husband was offered service on one of the phones which he initially declined Mrs [redacted] asked the agent to send her an email with the direction for the repair service The agent sent the below email per her request: Hello [redacted] ,Samsung Service center is located in Plano Texas,The repair facility will provide a repair for both of your mobile devicesThe repair takes approximately 5-business days for completionThis includes expedited shipping.Please provide the model and IMEI number for both units to proceed with serviceI will provide to you shipping labels and packaging instructions upon receipt of your informationThanks for being a valued Samsung customerHave a great dayThe agent sent Mrs [redacted] a reminder email on 4/20/for requested information for service Up to date, the agent has not received the required information in order to proceed with the claim Please have Mrs [redacted] send the agent the model and IMEI number for both phones at her earliest convenience We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer’s location code which is on all [redacted] receipts was not on the Squalifying list we were sent by [redacted] This location code issue was how [redacted] wanted us to handle the SapprovalsAt this time [redacted] is out of S2’s so the best we could do was to send the consumer a check for We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is an extremly unprofessional, dishonest, crooked and tacky company to deal withWednesday I have appointments with different corporate lawyers so we can pursue a lawsuit against SamsungThis has been going on for over a month now and I have had enoughMy lawyer emailed the agent 'Brooke' times and she has yet to respondWhat is the point of giving people an email if you are not going to respond? It's extremly ignorant on Samsung's end especiallu when they give those emails out for consumers to contactMy retailer will not provide mailing receipts or tracking information, so we asked Samsung Electrtonics in Australia to fax us a verification letter confirming that Samsung is in possession of my Note device which Mrs[redacted] presented but the agent has yet to repsondI have a feeling I will be denined my refund again, sadly over something that I have absolutely no control overSo I am pursuing a lawsuit, I've had enough of Samsung's games Regards, [redacted]

Upon further review of the customer’s file, we have followed up with the customer’s concern regarding their washerWe reassured the customer the recall repair solves the issueWe acknowledge the customer’s feedback and have taken into consideration her concerns regarding the recall repairWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you