Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After I filed my complaint with Revdex.com, Samsung did finally move forward on resolving the issue by contacting [redacted] to have them contact me to arrange pick up and exchangeFeb [redacted] did indeed come and completely set up a new TV and take away the defective TV, at no cost to me My thanks to Revdex.com for their help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that after further research evidence shows that the stand was installed incorrectlyResearch shows damage to the stand itself which indicates that the television fell off while the stand was attachedFurther research shows screws look to be stripped alsoWith this being said, Samsung will not be able to honor the customer’s request for repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.If there is a claim the unit was returned in poor condition, different from how shipped to Samsung, Samsung would require the unit be returned for additional inspection Unfortunately, a resolution cannot be made without additional evaluation.A UPS Premailer (empty box) will be delivered to your home on Monday, for retrieval of the unitOnce received Samsung will make a determination regarding the device

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever it has been over a month now since the initial contact and I am appalled at your customer service and lack of respect for the customer Regards, [redacted]

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her dishwasher Our system shows a refund in the amount of $852.66; reference Txt# [redacted] was issued on 1/30/in the form of Direct Deposit for the unit Please allow 1-business days (pending on the bank) for the funds to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer to address their concerns regarding their dryerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am not happy about their decision At this point I will be making a review on the product itself with issues we have had and recommend not buying it

I am rejecting this response because: this phone was purchased as a promotion for joining Sprint, the phone was purchased for $and I do not feel like this is a fair resolution to solve this complaint Regards,

Complaint: [redacted] I am rejecting this response because: After contacting Samsung Electronics and being originally told that my submission was accepted, now they are trying to reject it for being an international modelNo where on the terms and conditions available to the public does it state that there are any exemptions for the dual SIM devicesI have sufficient evidence on my case and am prepared to bring further action should they not want to fulfill their contract obligations Regards, [redacted] ***

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a refund on 5/31/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt in order to provide a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was emailed their code on 4/6, which was before the expiration of the code Prizelogic does not have additional codes to provide as a replacementThe customer has been approved for the VR and was sent to Ingram for the fulfillment on 5/The tracking for the product is not available yetWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator We understand that the customer is experiencing issues a year after the original repair in May/for a similar issuePlease understand that the information provided by our customer support division is accurateThe Limited Warranty for the unit is 12-months parts and labor and any repair needs or replacement costs once the warranty has expired is ultimately the responsibility of the ownerAlthough this is the case we have made an exception and offered to cover both parts/labor as a one-time allowancePlease understand this offer will not be duplicated in any future claimsThe customer has accepted our accommodation and we have set up the free of charge repair service for themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their washing machine Samsung has provided the customer with a onetime FOC repair accommodation for parts and laborCustomer states the sensor may be bad due to the previous repairs attempts and that the unit doesn't fill will water when washing We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer was informed the items were not currently available directly from Samsung which is why the promotion code was in the amount of the productWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mr [redacted] s concerns and as per the service ticket notesThe unit was shipped back to the customer un-repaired as there was no defect found There will be no accommodationsWe apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has ordered and sent me a new printerI received an email with a valid UPS tracking numberTherefore you can close the complaint and consider the matter resolved

Samsung has contacted the customer regarding her Revdex.com complaintBased off of our customer service records, we show that we processed a free of charge order for the video pack and it was delivered to the customer on 1/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the [redacted] department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns about their blu-ray playerMr [redacted] was offered a free of charge repair and he has acceptedMr [redacted] will be provided with a pre-paid UPS label to send the unit into our repair facility We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you