Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled to claim submitted a request for service; reference Txt# [redacted] for the unit An ASC agent will contact Mr*** to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt in order to provide a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected due to the Television being inactivePrizelogic has forward the customer’s information to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her device We apologize for any inconvenience this issue may have caused Unfortunately when the agent called and attempted to assist the customer he was advised that the customer does not speak English We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Dish WasherA Samsung Representative has offered the customer a one-time FOC repair under transaction [redacted] and has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung had reviewed Mrs [redacted] claim in regards to her Galaxy and Galaxy Edge phones Our system shows the agent handling her claim spoke with her on 4/18/to discuss the claim Mrs [redacted] told the agent that her husband was offered service on one of the phones which he initially declined Mrs [redacted] asked the agent to send her an email with the direction for the repair service The agent sent the below email per her request: Hello [redacted] ,Samsung Service center is located in Plano Texas,The repair facility will provide a repair for both of your mobile devicesThe repair takes approximately 5-business days for completionThis includes expedited shipping.Please provide the model and IMEI number for both units to proceed with serviceI will provide to you shipping labels and packaging instructions upon receipt of your informationThanks for being a valued Samsung customerHave a great dayThe agent sent Mrs [redacted] a reminder email on 4/20/for requested information for service Up to date, the agent has not received the required information in order to proceed with the claim Please have Mrs [redacted] send the agent the model and IMEI number for both phones at her earliest convenience We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherBased off of our customer service records, we show that The Home Depot has processed a return for the customer on 7/29/We called the customer and he confirmed that The Home Depot picked up the unit and that he will receive a refund once they receive the washer backWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] Hi, I would like for Samsung to contact me about this issue, they can call me at [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the customer regarding their e Ray PlayerThe customer was offered an exchange and the customer has accepted under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Samsung’s refusal to refund my money is very troubling but I now consider this matter closed because my credit company corrected their poor customer service Regards, [redacted]

Upon further review of the customer’s file, we have followed up with the customer’s concern regarding their washerWe reassured the customer the recall repair solves the issueWe acknowledge the customer’s feedback and have taken into consideration her concerns regarding the recall repairWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television The agent originally set up Mr [redacted] for service however the service center declined the ticket and Mr [redacted] was offered a pro-rated refund for which he accepted The pro-rated refund has been submitted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you Tell us why here

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 3/14/to discuss the case The agent apologize the Mr [redacted] for the customer service he received and assured him that Samsung would cover the cost of the repair; reference Txt # [redacted] (submitted prior to Revdex.com complaint) with parts and labor for the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their refrigeratorSamsung has reviewed your repair concerns and we apologize for any inconveniencesHowever, based on the information provided, respectfully, Samsung does not reimburse for any repair fees, in or out of warranty We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is an extremly unprofessional, dishonest, crooked and tacky company to deal withWednesday I have appointments with different corporate lawyers so we can pursue a lawsuit against SamsungThis has been going on for over a month now and I have had enoughMy lawyer emailed the agent 'Brooke' times and she has yet to respondWhat is the point of giving people an email if you are not going to respond? It's extremly ignorant on Samsung's end especiallu when they give those emails out for consumers to contactMy retailer will not provide mailing receipts or tracking information, so we asked Samsung Electrtonics in Australia to fax us a verification letter confirming that Samsung is in possession of my Note device which Mrs[redacted] presented but the agent has yet to repsondI have a feeling I will be denined my refund again, sadly over something that I have absolutely no control overSo I am pursuing a lawsuit, I've had enough of Samsung's games Regards, [redacted]

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr [redacted] ’s case, his device was deemed BER (beyond economical repair) based on the last repair; reference Txt# which voided the warranty The agent assigned to the claim contacted Mr [redacted] again today, 10/27/to advise him that due to the device being deemed BER, Samsung will not be able to provide any accommodations Regrettably, Samsung stance remains the same No accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been educated again on the Voluntary Recall Program options availableUnfortunately we will not be able to offer the customer a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to reimbursement for repairs on her dryer Our system shows the agent who handled the complaint spoke with Ms*** and advised her that Samsung does not cover the cost of OOW repairs for services already renderedMs *** also told the agent that she had to pay additional for the recall washerThe agent advised Ms [redacted] that if she filed for the rebate, she was paid the rebate amount for the washer she purchased Based on this information, regrettably Samsung will not be able to grant Ms***’s request for reimbursement for repairs on her dryerThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mr [redacted] , Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear about your experience with exchanging your phone We apologize for not meeting your expectations of a reasonable timeframe to process your exchange in a timely manner Please know that we value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President