Samsung Electronics America

Samsung has contacted the customer regarding their washerThe customer has been educated again on the Voluntary Recall Program options availableUnfortunately we will not be able to offer the customer a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Dish WasherA Samsung Representative has offered the customer a one-time FOC repair under transaction [redacted] and has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer was informed the items were not currently available directly from Samsung which is why the promotion code was in the amount of the productWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected due to the Television being inactivePrizelogic has forward the customer’s information to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her device We apologize for any inconvenience this issue may have caused Unfortunately when the agent called and attempted to assist the customer he was advised that the customer does not speak English We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding her Revdex.com complaintBased off of our customer service records, we show that we processed a free of charge order for the video pack and it was delivered to the customer on 1/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the [redacted] department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] claim in regards to reimbursement for repairs on her dryer Our system shows the agent who handled the complaint spoke with Ms*** and advised her that Samsung does not cover the cost of OOW repairs for services already renderedMs *** also told the agent that she had to pay additional for the recall washerThe agent advised Ms [redacted] that if she filed for the rebate, she was paid the rebate amount for the washer she purchased Based on this information, regrettably Samsung will not be able to grant Ms***’s request for reimbursement for repairs on her dryerThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their e Ray PlayerThe customer was offered an exchange and the customer has accepted under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] Thank you

Upon further review of Mr [redacted] s concerns and as per the service ticket notesThe unit was shipped back to the customer un-repaired as there was no defect found There will be no accommodationsWe apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled to claim submitted a request for service; reference Txt# [redacted] for the unit An ASC agent will contact Mr*** to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt in order to provide a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television The agent originally set up Mr [redacted] for service however the service center declined the ticket and Mr [redacted] was offered a pro-rated refund for which he accepted The pro-rated refund has been submitted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you Tell us why here

Samsung has contacted the customer regarding their concerns about their blu-ray playerMr [redacted] was offered a free of charge repair and he has acceptedMr [redacted] will be provided with a pre-paid UPS label to send the unit into our repair facility We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I should have been given a manual with my purchase of my phoneAlso, no one explained to me that I was to go online for a copy of my manual for my brand new phoneAlso, if my was expired prior to the purchase this makes no sense and I want a better resolutionRegards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung WasherBased off of our customer service records, we show that The Home Depot has processed a return for the customer on 7/29/We called the customer and he confirmed that The Home Depot picked up the unit and that he will receive a refund once they receive the washer backWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] Hi, I would like for Samsung to contact me about this issue, they can call me at [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their refrigeratorSamsung has reviewed your repair concerns and we apologize for any inconveniencesHowever, based on the information provided, respectfully, Samsung does not reimburse for any repair fees, in or out of warranty We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have been in contact with a representative Donna L who stated I needed to wait until I heard from a company to pick up the non operational television set before I can get a refund I have not heard from this company and have sent Donna Lan email to follow up Per her previous email, I cannot be reimbursed until this company picks up the television I have submitted all required documentation per their request Again, I am just waiting for a phone call Regards, [redacted]

Samsung has ordered and sent me a new printerI received an email with a valid UPS tracking numberTherefore you can close the complaint and consider the matter resolved