Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I am yet to get the full refund the for all the items that were sent backI got labels as below but I used only label since I kept the Phone and the Gear Fit ProOnly label was issued for the items (gear and battery pack)So I sent all the items in the same box and I have picture a well but I got refund for only items Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I'm very disappointing with Samsung, because doesn't want repair my stove, because tell me, the warranty don't cover a physical damagedThe court top glass broken with the heat, no for physical damagedSamsung called me yesterday, and don't cover the repair my stove

Samsung has reviewed Mr [redacted] claim in regards to his promotional codes Our system shows Mr [redacted] had promotion codes, one in the amount of $and the other in the amount of $ Mr*** placed an order for the Fast Charge Wireless Charging Stand BOGO deal and applied the $promotional code on the orderAn E-Commerce agent spoke with Mrs [redacted] and informed her of the terms and conditions for the codes "The promotion code is a one-time use codeThe promotion code may not be combined with any other offer or promotion on Samsung.com that requires the use of a promotion codeThe promotion code may only be used to pay for the products being purchased, and may not be used to pay for sales tax or shipping chargesThe promotion code has no cash valueThe promotion code may only be used for purchases on Samsung.com/US, and may not be used at any other retailerLost or expired promotion code numbers cannot be replaced." The agent informed Mrs [redacted] that unfortunately her request to receive a replacement $code cannot be granted In addition, the agent explained that promotion codes do not have cash value and if the complete amount is not used on an order the remaining amount cannot be used at a later time No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their RefrigeratorUnfortunately the customer has been offered a onetime accommodation in the past and compensation for medicine lostThe customer is out of warranty and would have to pay for repairThe customer refused repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung contacted Mr [redacted] in regards to his claim for his washer The agent handling his claim spoke with Mrs [redacted] on 2/28/and advised her that she would need to set up service; reference Txt# [redacted] for follow up on previous repair The system shows that a technician was scheduled to go to the home on 3/06/to evaluate the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I just got thing worked out with Samsung( Complaint # [redacted] )Thank You for all your helpHave a Great Day ! [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to laundry mat compensation Our system shows on 4/01/17, a check in the amount of $100.00; reference Txt# [redacted] was issued as compensation for the laundry mat costs The agent handling Mrs [redacted] claim spoke with her on 4/18/ and advised that she will not be granted additional reimbursement or compensation as Samsung’s warranty states that we do not reimburse for laundry mat feesMrs [redacted] advised this was a one-time courtesy compensation No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

It's been weeks ago that I contacted Samsung about my FridgeThe [redacted] center in our area ordered the parts and they came in last weekSo on Friday we set a a Appt for today (Monday 14th) to fix it [redacted] from [redacted] talked to them and sent them an email on Friday and told them about the appt today and that everything was set upThen on Saturday a phone call came in from ###-###-#### and they stated on my answering machine that our order #[redacted] was cancelled........I could not believe itI tried calling back and left message time through out the day Satnothing back from SamsungThey are now stating that we have to make a new order I could not believe itBack to square oneSo we played their games and started again the new order is [redacted] stated that I did not answer ther calls which is a LIE!!! If I wasn't here to answer their calls I called back everytime but as exactly the same thing as last Saturday no return calls no return calls from Samsung..........This whole thing has been nothing but stressfulWhen Shawna from the Presidents office at Samsung told me to buy a cooler for my husbands Diabetes Medication everything went really down hill I cannot believe their HORRIBLE Customer Service

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedMr [redacted] ’s television’s manufacturer’s warranty expired approximately in 03/Any repair or replacement costs are the responsibility of the owner past warranty which includes and not limited to software updatesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

This issue has been resolved to my satisfactionHowever, as I explained in my complaint, there were no service transactions on file because the CSRs were argumentative and would not listenMy frustration should not have had to escalate to the level it dod Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10748440, and find that this resolution is satisfactory to me Regards,

Complaint: [redacted] I am rejecting this response because: the phone is not damaged the phone looks like new but the usb port is not workingI can not send it to Samsung and not have a phone for as long as one monthSamsung needs to have a faster solution to their failing product Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her tablet Our system shows an exchange request; reference Txt# [redacted] was submitted for the device An ExchReqOrder Allocated e-mail was sent on 8/22/informing the exchange is being processed to be shipped out Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] ’ claim in regards to her range Our system shows a refund request was submitted for the amount of $739.34; reference Txt # [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer has confirmed the dryer was repaired on 8/8/and workingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his refrigerator Our system shows a service request; reference [redacted] was submitted to repair the unit An ASC agent has been in contact with [redacted] *** to schedule the repair which has been completed on the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy only issue is they didn't provide a new year warranty with the new dryer drum that was installed which tells me they don't have faith in their own product and expect it to fail due to their poor workmanship/defectI will never purchase a Samsung/Dryer again Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and wish to express that Samsung has resolved the issue to my satisfaction and appreciate both Samsung and the Revdex.com for your help in resolving our complaint Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the refund will be imitated in advance of the pickup and the customer will be contacted regarding a pick up scheduleWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been advised of the two recall options availableUnfortunately, we had to disconnect the call due to the customer’s temperWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you