Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has reviewed the repair claim summarized in the Revdex.com complain for the customer’s television, which referenced a Light Tunnel Settlement from (http://www.samsung.com/us/dlptvsettlement ) All legal requirements of this settlement were completed in October 2011, at which time all referenced televisions were returned to their original out of warranty statusRespectfully, the unit is no longer eligible for any accommodations todayBased on the model and serial number of the unit, the television was manufactured in 07/Respectfully, the unit is too far beyond the original warranty terms and the Settlement time frame to be eligible for any out of warranty accommodationsWe sincerely apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I expected to have some materials or instructions included with the shipment of my new phoneThere were none, nor any instructions ever given on how to return the phone for the trade inI waited for some other form of communication from the company on how to return the trade inThere was noneNo email, nothing included with the original order or my original order confirmationIt seems like a scam to offer a trade in, and then provide no instructions on how the trade is to be carried out I disputed the charge with my credit card companyThe charge was upheld after the attached response from the company was receivedAs you can see, the company representative made it appear that the product that I was being charged for was still available for downloadIt is notIn the company response, they choose to put the responsibility squarely on me, while they left a loyal consumer in the dark, only to bilk them out of $ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am yet to get the full refund the for all the items that were sent backI got labels as below but I used only label since I kept the Phone and the Gear Fit ProOnly label was issued for the items (gear and battery pack)So I sent all the items in the same box and I have picture a well but I got refund for only items Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Based on the reviews I have read on line from others with the same problem with their Samsung frig's their must be a defect with their productThis was a dollar frig that didn't last five years and was fixed for the same problem that I have described as well as others have reportedThis is not right or fair for the price that was paid for the productThis is disgraceful! The lemon law should apply in this case for defective products such as this and I will be posting it on the web, my facebook account, and any friends, relatives or acquaintances that are hunting for a product to absolutely not choose SAMSUNG or [redacted] for any products! Regards, [redacted]

This issue has been resolved to my satisfactionHowever, as I explained in my complaint, there were no service transactions on file because the CSRs were argumentative and would not listenMy frustration should not have had to escalate to the level it dod Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10748440, and find that this resolution is satisfactory to me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me

Samsung contacted Mr [redacted] in regards to his claim for his washer The agent handling his claim spoke with Mrs [redacted] on 2/28/and advised her that she would need to set up service; reference Txt# [redacted] for follow up on previous repair The system shows that a technician was scheduled to go to the home on 3/06/to evaluate the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a return shipping label to return his Samsung.com order for a refund E-Commerce has advised that they are currently waiting for the return authorization number to be generated in order to send Mr [redacted] the return label This is to ensure the product Mr [redacted] is returning is directed to the correct location for processing E-Commerce apologizes for the delay and is diligently working on resolving this case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I just got thing worked out with Samsung( Complaint # [redacted] )Thank You for all your helpHave a Great Day ! [redacted] ***

Directly dealing with customer for resolution

Complaint: [redacted] I am rejecting this response because: Clearly you need the money more than I do You can even track the phone itself since you have all of the phone's information, to see where its at, but you refuse to If you're not going to refund me, resend the Gear VR so at least I have something to show for your mess! And please be more prompt in responding to my messages! There's no reason for me to wait day, let alone weeks! Regards, [redacted] ***

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedMr [redacted] ’s television’s manufacturer’s warranty expired approximately in 03/Any repair or replacement costs are the responsibility of the owner past warranty which includes and not limited to software updatesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: this phone was purchased as a promotion for joining Sprint, the phone was purchased for $and I do not feel like this is a fair resolution to solve this complaint Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and wish to express that Samsung has resolved the issue to my satisfaction and appreciate both Samsung and the Revdex.com for your help in resolving our complaint Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.If there is a claim the unit was returned in poor condition, different from how shipped to Samsung, Samsung would require the unit be returned for additional inspection Unfortunately, a resolution cannot be made without additional evaluation.A UPS Premailer (empty box) will be delivered to your home on Monday, for retrieval of the unitOnce received Samsung will make a determination regarding the device

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer to address their concerns regarding their dryerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] ’ claim in regards to her range Our system shows a refund request was submitted for the amount of $739.34; reference Txt # [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt in order to provide a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you