Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Despite submittal of several documents, countless phone conversation, technician visits, direct deposit information and photos, I have only been notified that a refund continues to be considered and IF approved it will take 5-business days before a possible refund will be transferred to my accountThis unit was installed 6/6/2017! It is now over months and counting and I continue to have a dishwasher that admittedly by Samsung does not work! I fail to see why a decision and a transfer takes this long, so this complaint continues to be open - not resolved to my satisfaction! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have tried to contact them on numerous occasions they will not return my call you always have to leave a messageI am trying to except their measly amount of money for my refrigeratorThey told you wrong I had a year warranty on my refrigerator and they could not fix the problemIt has been going on for six yearsI went through [redacted] and they came out every few months two Aleve the problem but it was not fixable according to ***There are thousands of complaints on the website about the same problemI think Samsung should stand by their products or stop selling their products to America Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: While I do not agree with Samsung's decision, and their poor customer service and communication, My husband and I decided that the stress of dealing with this was not good for me as I am pregnant, and we would leave it where it isWe do not plan on supporting any future Samsung products in our household in the future due to the negligence and lack of care for their customers Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As per Samsung [redacted] division [redacted] has been contacted and advised that samsung.com does not operate on a live system and that the customers are notified after the orders are placed that their item is on backorder They are pushing the issue of converting to a live system to keep the customers happy and to keep the customers returning [redacted] was also informed that unfortunately once the samsung.com order is placed it must go to the address provided at the time the order was submittedIf the customer cannot receive or pick up the order after there attempts by the courier, it will come back to the warehouse and a full refund will be processed on the credit card We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to her refund Our system shows a refund in the amount of $549.00; reference Txt# [redacted] was issued on 5/04/for the unit Ms [redacted] spoke with an agent on 5/09/and confirmed she received the check We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the fast charging pads (order [redacted] ) is showing an estimated arrival of 3-weeksWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his refrigerator Our system shows a refund check in the amount of $1,092.27; reference Txt# [redacted] was issued on 9/26/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionSamsung apologizes that we did not meet the customer’s expectationsTheir experience will be reviewed by our Quality Team for any potential agent education or possible process updates that can be implemented to help us align more with customer expectationsUnfortunately, the information provided to the customer was accurateThey would be responsible for the purchase of any missing parts due to the fact that the unit was purchase from Quibids.com which is an auction website and is not an authorized resellerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and find that this resolution is satisfactory to me

Upon further review of Mr [redacted] claim, he placed an order for a 65" Class KU6-Series 4K UHD TV (Model) on 1/31/According to the tracking information the product shipped out on 2/1/but he still had not received itMr [redacted] wanted to cancel the order but unfortunately since the product had shipped, a cancellation request could not be submittedSamsung informed Mr [redacted] of his option to refuse shipment and have the product shipped back to the Samsung warehouseOnce the product is received back he will receive a full refund Samsung contacted AGS on behalf of Mr [redacted] and they informed us that the product was at the AGS location in PennsylvaniaThey also provided us with the number for that location (AGS Office in Pennsylvania: ###-###-####/ AGS Tracking: [redacted] ) which Samsung provided Mr [redacted] for him to be able to set an appointment up for delivery We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent who handled the claim submitted a service request; reference Txt# [redacted] for repair on the unit An ASC agent will be in contact with Mrs [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not heard back from the customerPlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to this microwave Our system shows the agent handling his claim spoke with Mr [redacted] today, 5/05/and advised him that at this time, he would need to proceed with service for the unit Mr [redacted] understood and agreed to continue with service The agent also reached out to the service center in his area on his behalf to confirm his appointment The service center stated they will call Mr [redacted] today, 5/05/to confirm the appointment scheduled on Monday, 5/08/for service We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered the customer an exchange and he has accepted our proposed accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone The agent handling her claim spoke with her on 4/11/and she informed them that she has taken the phone to [redacted] for assistance She stated that her carrier is assisting her because she did not want to send her phone in for service as the device has all of her information on it The agent advised that the Samsung warranty is for service and when sending in the device, she would need to back up her information so that it would not be available for the ASC Mrs [redacted] stated that she is getting the issue resolved through [redacted] service We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I have previously provided Samsung's customer service the model # of the phone (S [redacted] **), the serial # of the phone ( [redacted] ) and the IMEI of the phone ( [redacted] ) on several occasions Samsung left a phone message one time (July 3, 1017) which I returned the call the next day giving them the information they were requesting I have never received an email from Samsing requesting anything I also sent them a copy of the original receipt for the phone's purchase Samsung continues to delay the warranty claim for the phone in question by denying they have received requested information about the phone when in fact they have already previously acknowledged receiving the information Regards, [redacted] ***

Dear Ms [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me however the issue is still unresolvedI will continue to work with Samsung until a resolution is met that meets my satisfaction

Samsung has contacted the customer regarding her washerWe have offered two options to the customer regarding the voluntary recall programThe customer has refused both options that are availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you