Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung microwaveWe have offered the customer a one-time part(s) accommodation leaving him responsible for any tip or labor feesThe customer has informed us that his place of purchase has worked it out to help the customer locally and considers this matter settled to their satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS253BAWW/XAABased on the information provided by Mr [redacted] we were unable to locate a service request through our customer service databaseWe requested for Mr [redacted] to give us their product information and asked if they had any transaction numbers for further reviewMr [redacted] replied advising that he didn’t request for service through us and that could be the reason why we were unable to locate his serviceWe requested for the repair service contact information so that we can see if we may be able to assist with pushing the repair alongMr [redacted] advised that he is no longer continuing with service and has opted to purchase a new unit We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr***e’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe have explained to the customer that the invoiced provided will only include the amount of the exchange fee since the full value of the unit was not paid to us as we only received payment of $from an accounting perspective we cannot provide a receipt of funds that we did not actually receiveWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr [redacted] ’s second Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will again not be modifiedOur information in regards to this complaint is gathered from recorded phone calls received and notations imputed by our call center agentsWe apologize the customer feels that we lied as we are only going off our recordsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We will forward your feedback along to the appropriate parties for further review and consideration of your feedback.Thank you

Our files indicate that the customer’s complaint regarding Model # HPT5054X/XAA has been reviewed an additional time per customer’s rebuttal requestUnfortunately, Samsung will not be modifying our original response of no reimbursementAs indicated previously, any legal obligation ended in September of When we offered the customer repair we did specifically indicate that the customer would be responsible for labor and the customer agreed to continue with the repair requestAdditionally, the unit’s original manufacturer’s warranty expired approximately in 04/We once again will have to decline the customer’s request for compensation for his out of warranty labor expensesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung cannot provide resolution to this matter without the return of the product for evaluation To receive service a new Service Ticket will need to be processed Please contact Samsung Customer Support at [redacted] *or assistance.Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, the unit is about years old and out of warrantyThe issue with the unit is considered physical damage and not covered under the limited warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Note The customer has been advised of the Note recall online website link and no additional accommodations are available outside Samsung’s termsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have provided all of the information multiple times to SamsungI have told Samsung multiple times that this problem is not specific to this one deviceIt is a problem with their software programming and affects ALL Samsung Galaxy SEdge phone Regards, [redacted]

Upon further review of Mr [redacted] claim, our system show a refund in the amount of $719.20; reference Txt # [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mr [redacted] email today, 5/26/with the acceptance document attached along with instructions on how to proceed with the refund Once Mr [redacted] sends in the acceptance document, the Refund Deptwill be able to process the refund Please have Mr [redacted] send in the acceptance document at his earliest convenience in order to proceed with the refundWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their Dish WasherA Samsung Representative has contacted RSM to inform them of the bad customer service the customer received from the repair company and request another service to look at her dish washerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN46C630K1FXZAWe have advised and explained to the customer that we cannot issue a buyback for the unit as the unit on file has been out of warranty since We explained that the cable work order provided is insufficient to determine unit is defective and that we will need to have a diagnostic from a Samsung authorized service center confirming with our product/technical support that the unit is defective We explained that due to our warranty terms we will not be able to provide any accommodations to the customer for a free of charge repair and that any repairs would be her responsibility We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding his RefrigeratorThe customer has been requested to send in paperwork for claim processingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone The agent handling her claim spoke with her on 4/11/and she informed them that she has taken the phone to [redacted] for assistance She stated that her carrier is assisting her because she did not want to send her phone in for service as the device has all of her information on it The agent advised that the Samsung warranty is for service and when sending in the device, she would need to back up her information so that it would not be available for the ASC Mrs [redacted] stated that she is getting the issue resolved through [redacted] service We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] claim in regards to her refund Our system shows the E-Commerce Division submitted a refund in the amount of $473.02; reference Refund # [redacted] on 4/19/and a refund confirmation email was sent to Mrs [redacted] on 4/20/notifying her of the refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Revdex.com, please reopen complaint [redacted] Samsung has ignored multiple voicemails and emails with the receipt information over the past 1.5-2weeksI have yet to receive an appliance pickup appointment and total refund amount from the businessI am accruing interest on replacement products on my credit card waiting for samsung's payment Dear [redacted] , I am not going to play games any longerI REQUIRE a CALL to schedule appliance and TV pickup and a total and itemized breakdown of the refund and date I will receive it please expedite this and have this issue resolved by cob Friday as I have been actively fighting with Samsung on this for well over a month [redacted] Assistant store manager [redacted] explained that the provided information should be more then enough for your need you are out of excuses my next step is to contact ct consumer affairs and if need be an attorney I have wasted days worth of time of my life on your companies tech support and executive team resolutionIf this childs play continues, part of my suit against you will be for my time, billed retroactively at $25/hrI am contacting [redacted] tomorrow to request a detailed list of all the 800samsung and office of the president calls made as evidenceSincerely,- [redacted] From: [redacted] Sent: ?Wednesday?, ?January? ?28?, ??6?:?30? ?PMTo: [redacted] ***Cc: [redacted] [redacted] came into our [redacted] 01/28/requesting a copy of his receipt from his 11/23/purchase of some Samsung appliancesWe printed out his receipt from 11/23/and gave it to himIt is for order # [redacted] which is on the receipt and order paperwork [redacted] Assistant Store Manager [redacted] ***

I ve got a Samsung washer that has had multiple issues and multiple repairsThe unit is less than a year old and Samsung service technician are not able or willing to correct the problem with the unitAfter months without properly operating unit I seek a replacementSamsung are violating their warranty agreementReplacement of a defective Samsung washe

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and find that this resolution is satisfactory to me

Upon further review of Mr [redacted] claim, he placed an order for a 65" Class KU6-Series 4K UHD TV (Model) on 1/31/According to the tracking information the product shipped out on 2/1/but he still had not received itMr [redacted] wanted to cancel the order but unfortunately since the product had shipped, a cancellation request could not be submittedSamsung informed Mr [redacted] of his option to refuse shipment and have the product shipped back to the Samsung warehouseOnce the product is received back he will receive a full refund Samsung contacted AGS on behalf of Mr [redacted] and they informed us that the product was at the AGS location in PennsylvaniaThey also provided us with the number for that location (AGS Office in Pennsylvania: ###-###-####/ AGS Tracking: [redacted] ) which Samsung provided Mr [redacted] for him to be able to set an appointment up for delivery We apologize for any inconveniences and delays the customer may have experienced with this case Thank you