Samsung Electronics America

Samsung has contacted the customer regarding their Dish WasherA Samsung Representative has contacted RSM to inform them of the bad customer service the customer received from the repair company and request another service to look at her dish washerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]

Samsung has contacted the customer regarding his RefrigeratorThe customer has been requested to send in paperwork for claim processingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

The service company technicians came on Wednesday evening and replaced the rotting parts of the Samsung Washer including the installation of a new frameHopefully this problem will not reoccur

Upon receipt of Mr [redacted] ’s second Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will again not be modifiedOur information in regards to this complaint is gathered from recorded phone calls received and notations imputed by our call center agentsWe apologize the customer feels that we lied as we are only going off our recordsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , in order to receive the S2, the customer had to purchase online or via telesales with a valid location codeThe customer registered for Sand their location code did not reflect one that is eligible to receive the deviceTherefore, the customer’s submission was pushed back to the VR [redacted] is currently investigating the situation with SamsungWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We will forward your feedback along to the appropriate parties for further review and consideration of your feedback.Thank you

Samsung tried to reach Mr [redacted] by phone # ###-###-#### and got a recording stating “The number was unavailable” with no additional contact number to reach him Samsung emailed him at [redacted] informing him that upon further review of his claim, the system showed that unit had been shipped and on 2/3/17, UPS.com (tracking # [redacted] ) confirmed delivery to his home address Mr [redacted] responded to our email and confirmed he did in fact receive the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I was not notified about the message shown in the screen captureAlthough I was contacted by [redacted] , I have not received the Gear yetTherefore, the complaint has not been resolved Thanks, [redacted] Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe apologize that the customer has been frustrated with the recent repair needs of their refrigeratorWhile we understand it is very disappointing for any manufacture product to fail this unit is significantly out of its one-year limited manufacturer’s warranty therefore any repair cost or replacement needs are the responsibility of the ownerPlease understand Samsung has not had any recalls or design flaws with this unitAn occurrence of the unit not functioning properly would be considered an isolated failure and can be repaired by any one of our certified Samsung techniciansAgain, we are very sorry to hear that the customer is experiencing this issue but Samsung will not be able to honor the customer’s request for out of warranty assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, the unit is about years old and out of warrantyThe issue with the unit is considered physical damage and not covered under the limited warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr***e’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe have explained to the customer that the invoiced provided will only include the amount of the exchange fee since the full value of the unit was not paid to us as we only received payment of $from an accounting perspective we cannot provide a receipt of funds that we did not actually receiveWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung microwaveWe have offered the customer a one-time part(s) accommodation leaving him responsible for any tip or labor feesThe customer has informed us that his place of purchase has worked it out to help the customer locally and considers this matter settled to their satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Though Samsung have contacted me regarding the dishwasher and agreed to repair it free of cost to me and with a new Ticket No# [redacted] on Jan 6, 2016, as of today ie Jan 19, they have not repaired it yet nor have scheduled a day to do the repair.The local Samsung Service Center mentioned they are still awaiting partsSo until Samsung repairs the Dishwasher, please keep this open Regards, [redacted] ***

Upon further review of the customer’s complaint, the customer was informed the items are currently not available directly from SamsungThe customer was provided a promotion code due to the time not being availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

I ve got a Samsung washer that has had multiple issues and multiple repairsThe unit is less than a year old and Samsung service technician are not able or willing to correct the problem with the unitAfter months without properly operating unit I seek a replacementSamsung are violating their warranty agreementReplacement of a defective Samsung washe

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have acknowledged the customer’s feedback but explained that regrettably Samsung does not have a program in place that offers rebates or discounts due to purchasing a replacement unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I know there is water damageEver part of the phone was covered an when it hit the water of maybe 1-inches it was in there for literally a couple seconds Att will not replace itI want a new phoneIt had to be defective!!! The cover was NEVER taken off of it and the battery plug was definitely closedThis is advertisingThe phone is advertised as water resistant and it was notThat was the main reason I purchased itI read up on this and it even has a function for taking under water picsI know if I send it back they will say there is nothing we can do to fix itI am still paying on a phone that I cannot use because it didn't do what it said it can doI want a replacementEven if it's refurbishedThat's not fair to say something is water resistant and then refuse to repair or replace it when it gets water damage

Complaint: [redacted] I am rejecting this response because: Given the track record of Samsung on this repair, I will not accept any answer from Samsung until everything is in my hands, in working order Regards, Stephanie ***

Samsung has reviewed Mrs [redacted] claim in regards to her refund Our system shows the E-Commerce Division submitted a refund in the amount of $473.02; reference Refund # [redacted] on 4/19/and a refund confirmation email was sent to Mrs [redacted] on 4/20/notifying her of the refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Revdex.com, please reopen complaint [redacted] Samsung has ignored multiple voicemails and emails with the receipt information over the past 1.5-2weeksI have yet to receive an appliance pickup appointment and total refund amount from the businessI am accruing interest on replacement products on my credit card waiting for samsung's payment Dear [redacted] , I am not going to play games any longerI REQUIRE a CALL to schedule appliance and TV pickup and a total and itemized breakdown of the refund and date I will receive it please expedite this and have this issue resolved by cob Friday as I have been actively fighting with Samsung on this for well over a month [redacted] Assistant store manager [redacted] explained that the provided information should be more then enough for your need you are out of excuses my next step is to contact ct consumer affairs and if need be an attorney I have wasted days worth of time of my life on your companies tech support and executive team resolutionIf this childs play continues, part of my suit against you will be for my time, billed retroactively at $25/hrI am contacting [redacted] tomorrow to request a detailed list of all the 800samsung and office of the president calls made as evidenceSincerely,- [redacted] From: [redacted] Sent: ?Wednesday?, ?January? ?28?, ??6?:?30? ?PMTo: [redacted] ***Cc: [redacted] [redacted] came into our [redacted] 01/28/requesting a copy of his receipt from his 11/23/purchase of some Samsung appliancesWe printed out his receipt from 11/23/and gave it to himIt is for order # [redacted] which is on the receipt and order paperwork [redacted] Assistant Store Manager [redacted] ***