Samsung Electronics America

Samsung has contacted the customer regarding their concerns with the printerA pre-paid shipping label was sent to Mr [redacted] and he stated he has received itWe understand Mr [redacted] will not remove the Revdex.com complaint until the refund has been completed We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWarranty is valid for the original purchased device If you should receive a replacement from your service provider the warranty remaining for the original unit would roll over to the replacement In some instances if service is needed for the replacement a proof of purchase receipt may be required in order to confirm your original purchase dateSamsung’s obligation as the manufacturer is to provide repairIf you should experience trouble with a product during its warranty period we would require the device be shipped to our repair facility for evaluation and repairSamsung does not provide immediate replacementIf your carrier has replaced the phone and accessories are missing you are welcome to confirm what is missing and we will determine if the item(s) can be replacedThank you

Samsung has contacted the customer regarding their MicroSD card, the customer is being assisted by TTSWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXAR Samsung has advised to the customer that the damage to their unit has been determined to be physical damage by the Samsung authorized repair service center technicianSamsung has investigated this type of customer claim and results of testing show a unit will not display this type of damage if there was no physical damageWarranty is void when there is any physical or cosmetic damage per the Limited Warranty therefore all repair costs would be the responsibility of the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, please disregard the reference number provided in errorWe have contacted [redacted] regarding your concernsAs per [redacted] , the receipt was approved on 12/21/and the customer should receive the gift card within weeksWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their unitThe customer was submitted and approved for an exchange due to the repair being delayed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per prizelogic the customer was approved for the S2, which was selected during the registrationThe promotion is called the VR Offer and the customer thought she was receiving the VR not the SWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: Samsung took days to inform me *** was not a qualified retailer after initial approval on 6/28, which made me have no way to claim the rebate from ***(***' rebate deadline was 7/20, Samsung sent me the email notice on 7/31) What took Samsung so long (days) to realize they had made the mistake? Why do I have to waste my time for Samsung Promotion team's mistakeSamsung has to contact [redacted] and find a solution, since it is the deal between them Regards, [redacted] ***

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows Mr [redacted] was provided with a return label and the phone was returned on 9/1/to the warehouse Mr [redacted] will be refunded in 7-business days and should look for the refund to reflect on his account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As previously mentioned Samsung will be reviewing your previous contact in order to provide coaching/training opportunities where needed.We must also again advise that Samsung's warranty calls for the product to be shipped for evaluation and warranty repair Samsung cannot warrant refund of the Gear S 2.You are welcome to contact Samsung Customer Support or Executive Customer Relations and arrange shipment of the product for warranty service at your earliest convenience.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was provided with a tracking number and the order was delivered back on 9/16/The customer has also been submitted for a refundReturn tracking number: [redacted] / Refund number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.To review options to assist with your exchange please confirm the following information: • Model: • IMEI #: • Cellular Service Provider• Date of purchaseThank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Samsung provided a replacement device on 1/26/and her claim was forwarded to SFM Insurance on 2/11/for review Samsung requested more documentation from Ms [redacted] which was never sent in to proceed with the claimThe system shows that Ms [redacted] did not provide us enough documentation which is what delayed the response/process from the insurance company An agent contacted Ms [redacted] on 3/15/requesting her to provide us with the additional documentationMs [redacted] sent the estimates of her damages and that information was forwarded to our insurance companyThe insurance company will be in contact with her to review the claim and proceed accordingly We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have submitted compensation for the customer for food lossThe compensation has been approved and currently we are waiting for the customer to choose payment option (direct deposit or check to be mailed)We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to his phone Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/19/to discuss the case Mr [redacted] confirmed with the agent that he received the correct device In regards to compensation, the agent advised Mr [redacted] that Samsung would not reimburse him for the purchase of a temporary device Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: Phone was returned for second time and arrived to Samsung on 3/ I have sent a follow up email to request a status update on 3/and no response has been received I will accept response when either phone is exchanged or fixed and returned

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer’s file history and complaint has been reviewed, we understand that the customer requests for repair assistance as the referenced unit is currently experiencing similar symptoms as those diagnosed with inadequate capacitor failurePlease understand there is no documented history of recall or defect with this model unitAn occurrence of such issue, as the customer has described, would be considered an isolated failure and can be repaired by any one of our certified Samsung technicianAgain, we are sorry to hear that the customer is experiencing this issue but Samsung will not be able to honor the customer’s request for out of warranty repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has is being set up for a refund under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

This is [redacted] and samsung has contacted me to do service so just wanted to let you know my complaint number is [redacted] .Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimCustom Rom means the device has a third party operating system downloaded that was not authorized by Samsung As per warranty products received in this condition are not covered, and warranty is void [redacted] What is not covered? (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; Samsung must refer you to your service provider for resolutionThank you