Samsung Electronics America

Samsung has contacted the customer regarding their MicroSD card, the customer is being assisted by TTSWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be emailed for required information for submissionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meAlthough I have received my check, the representative of Samsung, who called me, assured me I would receive my check by that Friday March I did not receive it until Tuesday April On that day, before I received my check, I called Samsung again and they told me the check has only been sent out on March and that I would receive it within 3-business daysAfter months of struggling to get my refund of my Note 7, I was absolutely irritated by the fact that the representative who called me assured me my check on March 2017.What irritated me more is that after months struggling to get my refund, I only got it through Revdex.comIf I had not gone to Revdex.com, I would probably still be waiting for my refundI also called them once (all calls I recorded) and asked them if I could make a complaint somewhere outside Samsung and they told me they could not help me Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been set up for repair for 12/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has confirmed the shipping label was received and is set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.To review options to assist with your exchange please confirm the following information: • Model: • IMEI #: • Cellular Service Provider• Date of purchaseThank you

As previously mentioned Samsung will be reviewing your previous contact in order to provide coaching/training opportunities where needed.We must also again advise that Samsung's warranty calls for the product to be shipped for evaluation and warranty repair Samsung cannot warrant refund of the Gear S 2.You are welcome to contact Samsung Customer Support or Executive Customer Relations and arrange shipment of the product for warranty service at your earliest convenience.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXAR Samsung has advised to the customer that the damage to their unit has been determined to be physical damage by the Samsung authorized repair service center technicianSamsung has investigated this type of customer claim and results of testing show a unit will not display this type of damage if there was no physical damageWarranty is void when there is any physical or cosmetic damage per the Limited Warranty therefore all repair costs would be the responsibility of the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As previously mentioned, software updates for phones using the Android operating system are produced by [redacted] and pushed to the phone by the carrier We will forward your feedback along for further review and consideration, however, we are unable to speculate when/if a software revision might be available.Thank you

Upon further review of the customer’s file, the agent from [redacted] has attempted to contact the customer for rescheduling numerous times and has been unsuccessfulWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to a refund for his television Our system shows a refund check in the amount of $1,059.99; reference Txt# [redacted] was issued today, 10/17/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have submitted compensation for the customer for food lossThe compensation has been approved and currently we are waiting for the customer to choose payment option (direct deposit or check to be mailed)We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerWe have educated the customer on the voluntary recall rebate process takes 4-weeksWe have given the customer the information to contact StericycleWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per prizelogic the customer was approved for the S2, which was selected during the registrationThe promotion is called the VR Offer and the customer thought she was receiving the VR not the SWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer's file, the customer has been offered a refund and we are waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung’s programs allow for an additional incentive should the customer purchase a new Samsung washer In Mr [redacted] case he had a preauthorized amount up to $to purchase another manufactures washer or up to $to purchase a Samsung washer In either case, while he did purchase a new Samsung unit, he purchased a unit at $449.10, well less than either amount so that is what he was refunded He cannot receive more than he paid out of pocket for the new washer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

This is [redacted] and samsung has contacted me to do service so just wanted to let you know my complaint number is [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: I have not received a refund yet Regards, [redacted]

Upon further review of Mr [redacted] claim, our system shows that the CS Vendor has verified that Samsung only charged him for two Galaxy Sdevices, not three devices In addition, the E-Commerce Division cannot issue a chargeback for the Samsung.com order Mr*** will need to contact [redacted] *** for further assistance in regards to the third charge since it is on his [redacted] *** financing account, not the Samsung.com account through Digital River Please have Mr*** contact [redacted] *** financing to dispute the third charge reflected on his [redacted] *** financing account Regrettably, no further accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: By law I am not required to give any information other than the device that was originally set up for the rebate there is no where in the print that says I have to give my new devices information to get my past rebate since those are eligible for a new rebate Samsung is trying to screw customers since their note recall so they don't have to put out anymore money it's a corporate scam an I will report them to all news media outlets and social media including law enforcement because they are trying to evade taxes by not sending customers their rightfully owed merchandise on top of that they still owe me further compensation for my note devices like W galaxy vr headsets and gift cards that they promise since the phones received were not 64gb like they promised it would be since then I have not heard back from these ss Regards, [redacted] ***