Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationWe took the liberty of setting up the repair for the customerParts are currently in transit and due to be serviced on FridayWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It has been almost one month since sending the refund banking details and no refund has been issuedFurthermore this refund was supposedly approved due to Samsung's horrific service department damaging the itemI have sent evidence of the items state prior to sending it in and repeatedly requested evidence of the damage Samsung accuses me of doingThese requests have been completely ignored by both e-mail and phoneI find this level of service disgusting, insulting and offensive Regards, [redacted]

:The phone was used properly and did not exceed the tolerance specifications for this phone as listed on Samsung's website and sales materials at the Point of Purchase Here is Samsung's disclaimer:"**This device has been tested and received an IP (Ingress Protection) rating of ***, which tests for dust intrusion and for water submersion up to meter for up to minutesNot shockproofCovers must be tightly closed." This phone may very well be water damaged I am not disputing that I am disputing the phones attributes which led to this phone's damage This phone was never under water for longer then minutes or under a depth of feet at anytime Thus this specific phone did not meet Samsung's own quality insurance standards per their above statement Once again this is a phone that Samsung does NOT sell a case for Thus it should be able to meet the standards that are clearly stated in the sales materials and website for this device.In addition, the Samsung authorized dealer in [redacted] reviewed the phone and thought that it had a poor seal around the camera area A second authorized dealer in [redacted] called this phone a "lemon" made with cheap parts.I already submitted this phone for a second review by Samsung They sent it back to me unprepared and no replacement was offered Samsung needs to honor their warranty by standing by their own QA testing which plays such a prominent role in the marketing of this phone The phone did not perform as advertised and thus should be replaced

I am rejecting this response because:Samsung failed to contact me regarding my complaintI didn't hear a wordI received an email, not a telephone call as promised

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionThe customer has confirmed the television is working properlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] ’ complaint in regards to her warranty provider Our system shows the agent who handled the complaint spoke with Ms*** on 9/06/to discuss the claim The agent advised Ms [redacted] that because her warranty is through Assurant, she would need to speak with them directly in order to rectify the issue with them through her warranty policy Samsung does not have the authority to assist with another warranty provider’s policies and procedures Regrettably, no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV219AEW/XAAWe have offered the customer a one-time free of charge repair accommodationThe repair service has been set up and repair was completed on 10/10/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to a refund for his television Our system shows a refund check in the amount of $1,059.99; reference Txt# [redacted] was issued today, 10/17/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has confirmed the shipping label was received and is set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be emailed for required information for submissionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

As previously mentioned, software updates for phones using the Android operating system are produced by [redacted] and pushed to the phone by the carrier We will forward your feedback along for further review and consideration, however, we are unable to speculate when/if a software revision might be available.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meAlthough I have received my check, the representative of Samsung, who called me, assured me I would receive my check by that Friday March I did not receive it until Tuesday April On that day, before I received my check, I called Samsung again and they told me the check has only been sent out on March and that I would receive it within 3-business daysAfter months of struggling to get my refund of my Note 7, I was absolutely irritated by the fact that the representative who called me assured me my check on March 2017.What irritated me more is that after months struggling to get my refund, I only got it through Revdex.comIf I had not gone to Revdex.com, I would probably still be waiting for my refundI also called them once (all calls I recorded) and asked them if I could make a complaint somewhere outside Samsung and they told me they could not help me Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair for 12/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the agent from [redacted] has attempted to contact the customer for rescheduling numerous times and has been unsuccessfulWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerWe have educated the customer on the voluntary recall rebate process takes 4-weeksWe have given the customer the information to contact StericycleWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:this is a repeat issue with the washer that started when the washer was in warranty It is also well documented they have the issue with this model frim numerous customers besides myself They should either buy it back or fix the known manufacturer issueAny other method of customer service is unacceptableI will make it a personal mission to let the world know they produce substandard equipment and di not take care of their known issues but make it the consumers problem Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows a refund request in the amount of $524.69; reference Txt# [redacted] was submitted for the unit A Refund Payment Processing e-mail was sent on 9/20/informing Mr [redacted] that the refund is being processed to be issued Once the check has been issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer's file, the customer has been offered a refund and we are waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you