Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows a refund in the amount of $317.99; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The business (Samsung) has not yet addressed the issues, nor have they corresponded using the email address on record with the Revdex.com Samsung initially contacted me at my work email, which was inappropriate since I had not filed a complaint using that email Additionally, I notified Samsung both verbally and using email, not to contact me at work As it is,I have no control over what email is filtered/spam at work It looks like I've missed only one email from Samsung, and as of yet, have not seen an issue resolved Further research into the issue I and others experience with this television lead me to believe this is not an isolated issue among UN55Bmodel owners, and has something to do with the power delivered/required by the system components over time Possibly the electrical capacitors and relays on the power board were not adequate to drive the other component boards I am not an electrician, however I am extremely technical and familiar with the repair of high-tech electronics.I do hope Samsung changes it's mind Since this complaint was opened I purchased a new Samsung phone, and two Samsung solid state hard drives It's hard to spend thousands of dollars knowing the manufacturer does not take consumer support seriously They are clearly a technology innovator, and even more clear that the Revdex.com is the leader in customer service Thank you all for working to provide consumer advocacy Kind Regards, [redacted] Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s package has been sentThe tracking number is [redacted] .We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that based on our research the part number [redacted] It has been confirmed that part number has been discontinued however we do have a substitute and below is the substitute informationThe ability to order the substitute part from an authorized parts distributer has not been restricted by SamsungAlternate part number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimCustom Rom means the device has a third party operating system downloaded that was not authorized by Samsung As per warranty products received in this condition are not covered, and warranty is void [redacted] What is not covered? (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; Samsung must refer you to your service provider for resolutionThank you

I am rejecting this response because:I think it is unfair they will not pay to fix this, the dryer is only years old and this should not have happened at allSince this I have found many customers with the same complaint and the same resolutionFor the price they want me to pay for repairs, I would get a new dryer that would last longerI paid a for this dryer alone and after three years it is out of commissionI have never had such a product not last long especially a dryer that was in perfect conditionI would like for them to come fix the dryer free of all costs to meI would not be so head strong on this if the dryer was years old but is only years old

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have offered the customer an exchangeThe customer has accepted and we have proceeded accordingly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has is being set up for a refund under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their televisionAs an accommodation we offered to set up service and we are currently awaiting a response from the customerWe apologize for any inconvenience and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case # [redacted] Thank you

I am rejecting this response because: Phone was returned for second time and arrived to Samsung on 3/ I have sent a follow up email to request a status update on 3/and no response has been received I will accept response when either phone is exchanged or fixed and returned

Upon further review of Mrs [redacted] concerns with her husband’s Galaxy Sedge and at this time the resolution will remain the sameWe have received the device and the claim was handled according to our warranty policy with FOC (Free of Charge)According to repair ticket number [redacted] the repair has been completedWe are regretful to inform that there is no possible accommodation other than repairThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

When I filed the subject complaint I thought I something was mentioned about letting you know if any action is taken After continuing our weekly telephone calls, we received a refund check from Samsung in the mail today for the full amount less sales tax.I'm sure your contact kept them from continuing to drag out the process and we appreciate the service you provided

Samsung has contacted the customer to address their concerns regarding their Samsung baby monitorWhen we started the processing, we had held the credit card information for paymentHowever, after the repairs we never captured those amountsTherefore, the payment the customer is referencing was released automaticallyWe contacted the customer to explain the above and also explained that if the customer would like to repair the unit there would be a cost associated with repairCurrently, we are waiting for the customer’s decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer’s file history and complaint has been reviewed, we understand that the customer requests for repair assistance as the referenced unit is currently experiencing similar symptoms as those diagnosed with inadequate capacitor failurePlease understand there is no documented history of recall or defect with this model unitAn occurrence of such issue, as the customer has described, would be considered an isolated failure and can be repaired by any one of our certified Samsung technicianAgain, we are sorry to hear that the customer is experiencing this issue but Samsung will not be able to honor the customer’s request for out of warranty repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of the customer’s Revdex.com rebuttal, we reviewed the customer’s request an additional time We have offered the customer a pro-rated refundThe customer has accepted and was advised to hold onto the product until refund is approvedOnce approved, a shipping label will be sent to the customer’s email addressThe customer will need to package the TV (UN32F5500AFXZA) and place the label on the packageTake the package to the nearest UPS locationPlease place the transaction number on the package as wellOnce we have received the package and processed it in, the refund check will be processed for the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The generic response is in contradiction with Samsung's actual actionsThey DO NOT and DID NOT provide such update to any of their customers using their product SM-G935UHowever, they did provide the update to customers of the identical product SM-G935T via their respective carriersSamsung hence, is NOT taking security concerns seriousMeanwhile I heard from other customer service agents contradicting statements Regards, [redacted] ***

I am rejecting this response because: you would only call me while I was at work and unable to answer your phone callThe number given would say this is not a return call number and hang upAlso, I have bought your extended warranty and my washer still is brokenweeks laterFurthermore, why did you discontinue my model? I know the answer to thatIt had a faulty motor, control panel, and pumpIt was cheaper for your business to stop production and release a new updated model leaving all of us who bought the first model to pay for an extended warrantyI will never buy another Samsung appliance again and have already started to spread the word of how poor you treat your customers

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe attempted to contact Ms [redacted] after receiving her receipt via email and telephone with no successAfter review of the receipt, we would like to offer Ms [redacted] a buyback (refund) but would need her acceptance before processingIf you speak with Ms [redacted] please have her reply to our email or contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that Samsung is no longer covering the cost to replace capacitor related issuesWe further explained to the customer that the only option at this point if he does not want to proceed with service would be a pro-rated buyback (refund) based on ownershipWe have requested for the customer to send us his serial number from his unit and a copy of his sales receipt for further reviewCurrently, we are waiting for a reply back from the customerWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity review your claim.While we understand your request, per the Samsung Standard Limited Warranty the original product must first be shipped to Samsung for evaluation before a resolution can be determinedIf we find the product is beyond repair, and the damage is not due to physical abuse at that point replacement of the unit would be considered.To continue with service we must ensure a proper service ticket is created and the phone is shipped to the Samsung Repair FacilityPlease contact Samsung Customer Support to arrange a new ticket at [redacted] as any product shipped to Samsung must be associated with a repair ticket in efforts not to delay service.Thank you