Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that based on our research the part number [redacted] It has been confirmed that part number has been discontinued however we do have a substitute and below is the substitute informationThe ability to order the substitute part from an authorized parts distributer has not been restricted by SamsungAlternate part number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their televisionAs an accommodation we offered to set up service and we are currently awaiting a response from the customerWe apologize for any inconvenience and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case # [redacted] Thank you

Samsung’s programs allow for an additional incentive should the customer purchase a new Samsung washer In Mr [redacted] case he had a preauthorized amount up to $to purchase another manufactures washer or up to $to purchase a Samsung washer In either case, while he did purchase a new Samsung unit, he purchased a unit at $449.10, well less than either amount so that is what he was refunded He cannot receive more than he paid out of pocket for the new washer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have not received a refund yet Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business (Samsung) has not yet addressed the issues, nor have they corresponded using the email address on record with the Revdex.com Samsung initially contacted me at my work email, which was inappropriate since I had not filed a complaint using that email Additionally, I notified Samsung both verbally and using email, not to contact me at work As it is,I have no control over what email is filtered/spam at work It looks like I've missed only one email from Samsung, and as of yet, have not seen an issue resolved Further research into the issue I and others experience with this television lead me to believe this is not an isolated issue among UN55Bmodel owners, and has something to do with the power delivered/required by the system components over time Possibly the electrical capacitors and relays on the power board were not adequate to drive the other component boards I am not an electrician, however I am extremely technical and familiar with the repair of high-tech electronics.I do hope Samsung changes it's mind Since this complaint was opened I purchased a new Samsung phone, and two Samsung solid state hard drives It's hard to spend thousands of dollars knowing the manufacturer does not take consumer support seriously They are clearly a technology innovator, and even more clear that the Revdex.com is the leader in customer service Thank you all for working to provide consumer advocacy Kind Regards, [redacted] Regards, [redacted] ***

I am rejecting this response because:I think it is unfair they will not pay to fix this, the dryer is only years old and this should not have happened at allSince this I have found many customers with the same complaint and the same resolutionFor the price they want me to pay for repairs, I would get a new dryer that would last longerI paid a for this dryer alone and after three years it is out of commissionI have never had such a product not last long especially a dryer that was in perfect conditionI would like for them to come fix the dryer free of all costs to meI would not be so head strong on this if the dryer was years old but is only years old

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s package has been sentThe tracking number is [redacted] .We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mrs [redacted] concerns with her husband’s Galaxy Sedge and at this time the resolution will remain the sameWe have received the device and the claim was handled according to our warranty policy with FOC (Free of Charge)According to repair ticket number [redacted] the repair has been completedWe are regretful to inform that there is no possible accommodation other than repairThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: By law I am not required to give any information other than the device that was originally set up for the rebate there is no where in the print that says I have to give my new devices information to get my past rebate since those are eligible for a new rebate Samsung is trying to screw customers since their note recall so they don't have to put out anymore money it's a corporate scam an I will report them to all news media outlets and social media including law enforcement because they are trying to evade taxes by not sending customers their rightfully owed merchandise on top of that they still owe me further compensation for my note devices like W galaxy vr headsets and gift cards that they promise since the phones received were not 64gb like they promised it would be since then I have not heard back from these ss Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung baby monitorWhen we started the processing, we had held the credit card information for paymentHowever, after the repairs we never captured those amountsTherefore, the payment the customer is referencing was released automaticallyWe contacted the customer to explain the above and also explained that if the customer would like to repair the unit there would be a cost associated with repairCurrently, we are waiting for the customer’s decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have offered the customer an exchangeThe customer has accepted and we have proceeded accordingly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

When I filed the subject complaint I thought I something was mentioned about letting you know if any action is taken After continuing our weekly telephone calls, we received a refund check from Samsung in the mail today for the full amount less sales tax.I'm sure your contact kept them from continuing to drag out the process and we appreciate the service you provided

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows a refund in the amount of $317.99; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] claim, our system shows that the CS Vendor has verified that Samsung only charged him for two Galaxy Sdevices, not three devices In addition, the E-Commerce Division cannot issue a chargeback for the Samsung.com order Mr*** will need to contact [redacted] *** for further assistance in regards to the third charge since it is on his [redacted] *** financing account, not the Samsung.com account through Digital River Please have Mr*** contact [redacted] *** financing to dispute the third charge reflected on his [redacted] *** financing account Regrettably, no further accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The generic response is in contradiction with Samsung's actual actionsThey DO NOT and DID NOT provide such update to any of their customers using their product SM-G935UHowever, they did provide the update to customers of the identical product SM-G935T via their respective carriersSamsung hence, is NOT taking security concerns seriousMeanwhile I heard from other customer service agents contradicting statements Regards, [redacted] ***

Samsung has reviewed Ms [redacted] claim in regards to her charger Our system shows the agent who handled the claim received an email reply on 6/21/from Ms [redacted] agreeing to be sent a new charger The agent submitted an exchange request; reference Txt# [redacted] for a new charger to be sent which was delivered on Friday, Jun 23, 12:PM to the address on file We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

This e-mail is in reference to # [redacted] and to inform you that I have not received any contact from Samsung Electronics The response from them on your e-mail was that they forward it to the proper department to follow up with me As of today they have not responded I need this case to remain open and Revdex.com to assist in getting this resolved I'm upset that Samsung has simply ignored any proper resolution to this complaint Best,

Samsung has contacted the customer regarding their Refrigerator Unfortuntely, warranty does not cover cosmetic or physical damage & deemed cosmetic damage per the ASCWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows a Response Required for Refund Process e-mail was sent on 7/20/to the email on file with the refund acceptance document and further instructions on how to proceed with the claim In addition, the Refunds Depthave left several voice messages on 7/21/17, 7/24/and today 7/25/requesting the acceptance documents in order to process the refund Please have Mr [redacted] check his SPAM/Junk folder to see if the email is there and send back the acceptance document so the Refund Deptwill be able to process the refund in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Thank you for allowing Samsung the opportunity review your claim.While we understand your request, per the Samsung Standard Limited Warranty the original product must first be shipped to Samsung for evaluation before a resolution can be determinedIf we find the product is beyond repair, and the damage is not due to physical abuse at that point replacement of the unit would be considered.To continue with service we must ensure a proper service ticket is created and the phone is shipped to the Samsung Repair FacilityPlease contact Samsung Customer Support to arrange a new ticket at [redacted] as any product shipped to Samsung must be associated with a repair ticket in efforts not to delay service.Thank you