Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his refund/pick up of the television Our system shows the refund is being processed; reference Txt# [redacted] Once the process has been completed, the check will be issued, the trucking company will contact Mr [redacted] to schedule pick up and once the television is received in the warehouse, the check will be mailed out to Mr [redacted] If Mr [redacted] wants to receive the check at the time of pickup, this will delay the process even further since the check would have to be mailed to the trucking company This could also potentially lead to the check being lost, creating further delay in Mr [redacted] receiving his refundAs of 3/22/17, our system shows a Refund Payment Processing e-mail was sent to Mr [redacted] on 3/20/requiring a reply Once we receive confirmation from the trucking company, the check is sent to him by UPS Next Day Air We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I have declined the offer because my phone could no longer be used for use, and have purchased a phone elsewhereI would like to close this complaint against the SamsungThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for any misinformation you may have received, however, Samsung has not made any known reports regarding hacking pertaining to the Galaxy S If you are in need of assistance and the handset is out of warranty by date (it was purchased more than one year ago) a standard charge will apply for the repairs to your deviceIf you wish to receive service for your phone please contact Samsung customer Support at ###-###-####, make the necessary payment for repair and a shipping label will be provided for shipment of your product to Samsung If the product was purchased less than a year ago you may follow instructions provided by the agent to validate your purchase was less than one year ago and an evaluation will be provided for your product at no charge.Thank you

Complaint: [redacted] I am rejecting this response because:They have finally emailed me the paperwork needed to submit the refundThey also stated I would have the check in about weeks and I don't believe them due to their lack of professionalism and efficiencyI was told many times that a check would be sent to me and that I wouldn't have to do anythingThen another operater on the phone tells me that I have to fill out a form and take a picture of a cut cordI get MANY DIFFERENT ANSWERS! SO UNTIL U HAVE THE ACTUAL CHECK IN MY HAND I DO NOT BELEIVE ANYTHING THEY SAY!!!!!!!!!! Regards, [redacted]

Samsung has contacted the customer regarding their Dish washerThe customer has been offered an SRA and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA exchange under transaction # face="Calibri"> [redacted] We have advised the customer the exchange has been approved and paperwork has been sent to their retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows the agent who handled the complaint spoke with Mr [redacted] on 8/25/to advise that after reviewing his file, Samsung would be willing to provide coverage for the costs of the parts onlyMr [redacted] told the agent that he had a technician out at his home right now working on the unit and wanted to send Samsung the bill The agent advised Mr [redacted] that unfortunately Samsung would not be able to cover the cost of parts in that manner and that we would need to set up a new service ticket instructing the ASC that we would be covering the parts cost Mr [redacted] told the agent that since the technician was already there and he doesn’t want to wait any longer to have the unit fixed, he will have to decline the offer and allow the ASC to repair the unit Mr [redacted] was advised that by allowing the ASC to continue with repairing the unit, he cannot send Samsung the bill and he would be responsible for the repair cost Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Ms [redacted] r’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyMs [redacted] r’s dyer’s limited one-year manufacturer’s warranty expired approximately in 02/and any repair or replacement needs after expiration is the responsibility of the customerAs previously indicated in our original response, in an effort to resolve this case we offered the customer part(s) coverage leaving her responsible for any trip/labor fees as an accommodationAs of today, Ms [redacted] r has not accepted our offer and requested for full repair coverageWe understand that this is not a resolution that the customer is looking for but please understand that limited warranty has expired and usually the customer would be responsible for all repair costsWe do sincerely apologize for this unfortunate situation but our response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # Thank you

Samsung has contacted the customer regarding their televisionThe customer has confirmed the television is working properly face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review your claim Upon further review service for the phone was not denied due to cosmetic damage, however, it was denied because the phone has been rootedThis means unknown or unofficial software was installedAs per the Samsung Standard Limited Warranty this is a void of warranty http:// [redacted] What is not covered? (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; If you feel custom software is not active on the device you are welcome to contact Samsung Customer Support at [redacted] in order to arrange a secondary evaluation, however, if the software is confirmed to be custom the product would be returned again without service, and you would be directed to the place of purchase for resolution Samsung would not be able to authorize refund or replacement for products received in this state Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize, however, under the Samsung Standard Limited Warranty physical damage is not covered Samsung cannot speculate at what point of impact may cause physical harm to a product If the unit is shipped to Samsung for service and physical damage is present a service charge would be appliedWith this information stated, and upon review of the damages to the phone; the service charge applied is valid, therefore, cannot be reversedThank you

Samsung has Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been provided with a promotion code so that he will be able to redeem the free promo itemsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, the limited warranty does not provide food compensationsThe limited warranty is a repair service for the unit, if the unit is out of warranty it is the customer’s responsibility for the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung phones manufactured for international use are not manufactured with the same parts as a U.Smodel phone Samsung USA does not carry parts for international devices, nor is the US warranty valid for international products.Each Samsung subsidiary will only provide service to residence of that country The item cannot be shipped internationally for repair due to the fact the item will be rejected and returned because of location The only course of action for resolution is to contact the seller directly.Thank you

Samsung has reviewed Mr [redacted] claim in regards to the return label for the watch Our system shows that a return label for the device has been provided to him We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his dishwasher Our system shows refund request in the amount of $418.15; reference Txt# [redacted] was submitted for the unit The agent assigned to the Revdex.com claim spoke with Mr [redacted] on 8/08/ and requested that he email them the haul away letter from Home Depot in order for the refund to be processed Please have Mr [redacted] email the agent the haul away letter (if he hasn’t done so already) at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed [redacted] complaint in regards to the Samsung.com order The case has been escalated to E-Commerce upper management for further assistance in this matter Once upper management reviews the case, an E-Commerce agent will notify [redacted] via email with the status/resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, Samsung has contacted Samsung PayAs per Samsung Pay, all four accounts that the consumer used to redeem the offer, as well as all four IMEIsWe will need this to investigate their claimsThere is only one device linked to the email address noted in the complaintIf they redeemed the offer properly, we can resend the emails that contain the gift cardsI will note though, that based on the notes on the one phone call that we have, they likely did not redeem the offer in timeThe purchases that they claim were made were within the final few hours of the promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon receipt of Ms***’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeAt this time the issue is being reviewed by our product support teamTo their knowledge unit is Internet@TV readyWe will investigate and will monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows the agent who handled the complaint spoke with Mrs [redacted] on 8/29/to discuss the claim Mrs [redacted] verified that she experienced issues with her device but went ahead and purchased a new phone since her original device was not working and her provider would not assist her The agent informed Mrs [redacted] that her request for a refund could not be granted and advised her that Samsung will only provide in warranty services for the device (as long as it is under warranty) and there is no physical/liquid damage to the device No accommodations other than in warranty service can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case