Samsung Electronics America

Upon receipt of [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeOur limited one-year manufacturer’s warranty indicates Samsung can request for the original dated bill of sale from the consumer and it must be presented by the consumer upon request as proof of purchase to Samsung in order to obtain warranty servicesIf bill of sale is unavailable, we then request for serial number to validate the origin of the unit and if a unit is under warrantyWarranty information can be found on www.samsung.comUnfortunately, in this case, [redacted] cannot present either to Samsung We have escalated this case to our product support team to see if they can locate the origin my scanning the barcode presented on the back of the unit however we cannot guarantee this will locate the product’s origin or warranty informationWe will continue to monitor this complaint and will follow up with [redacted] shortlyWe do sincerely apologize for this unfortunate situation but our original response will not be modifiedWe do sincerely apologize for this unfortunate situation but our original response will not be modified at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer to and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseWe also explained to him how the new firmware will not negatively affect the SSDYou can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of Mr [redacted] claim, our system shows a Response Required for Refund Process e-mail was sent on 7/20/to the email on file with the refund acceptance document and further instructions on how to proceed with the claim In addition, the Refunds Depthave left several voice messages on 7/21/17, 7/24/and today 7/25/requesting the acceptance documents in order to process the refund Please have Mr [redacted] check his SPAM/Junk folder to see if the email is there and send back the acceptance document so the Refund Deptwill be able to process the refund in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I tried calling back several times, the ext ***, the mailbox is full and when I dial the ext ***, it does not route to connectAdditionally I have left VMs in the generic mailbox without a return call as of yet I was told that the rusted body/frame is not replaceable from the initial visit Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her charger Our system shows the agent who handled the claim received an email reply on 6/21/from Ms [redacted] agreeing to be sent a new charger The agent submitted an exchange request; reference Txt# [redacted] for a new charger to be sent which was delivered on Friday, Jun 23, 12:PM to the address on file We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claims regarding his Galaxy Tab A The App that Mr [redacted] s is referring to is an Android App feature and it is working as it should An example of what is happening is something like when you are on your smart phone and you pull the page down and it automatically refreshes There is nothing that can be done about thatMr [redacted] may contact [redacted] to submit his suggestion We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday .Thank you

Samsung has contacted the customer regarding their Refrigerator Unfortuntely, warranty does not cover cosmetic or physical damage & deemed cosmetic damage per the ASCWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[redacted] I am rejecting this response because: I accept the company's offer for repair, but I want the response to acknowledge that my tv was repaired by Samsung last January and broke within a year of repairI have attached a screenshot of the email and the ticket number provided Regards, [redacted]

I wanted to follow up with you this morningMy refund is now in my checking accountI very much appreciate all you have done to get this situation resolvedI truly believe without your help I would have been stuck with an inoperable stove

This e-mail is in reference to # [redacted] and to inform you that I have not received any contact from Samsung Electronics The response from them on your e-mail was that they forward it to the proper department to follow up with me As of today they have not responded I need this case to remain open and Revdex.com to assist in getting this resolved I'm upset that Samsung has simply ignored any proper resolution to this complaint Best,

Samsung has contacted the customer regarding their televisionUnfortunately due to the unit being deemed physical damage there will be no accommodationsThe customer can set up a repair but it would be the customer’s responsibility for the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Television The unit has been deemed physical damage Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that we will be offering an exchange due to a part being on back orderThe exchange order has been approved and the customer will receive a call from our exchange department with an offer within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA exchange under transaction # face="Calibri"> [redacted] We have advised the customer the exchange has been approved and paperwork has been sent to their retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Dish washerThe customer has been offered an SRA and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:They have finally emailed me the paperwork needed to submit the refundThey also stated I would have the check in about weeks and I don't believe them due to their lack of professionalism and efficiencyI was told many times that a check would be sent to me and that I wouldn't have to do anythingThen another operater on the phone tells me that I have to fill out a form and take a picture of a cut cordI get MANY DIFFERENT ANSWERS! SO UNTIL U HAVE THE ACTUAL CHECK IN MY HAND I DO NOT BELEIVE ANYTHING THEY SAY!!!!!!!!!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter filing the complaint, I was finally contacted by Samsung and began the process of fully resolving my issueThey shipped me a replacement to the defective component which I had shipped back to them and offered a $Samsung gift card for the inconvenienceI did not request any compensation, but did accept their gift card offer Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60ES8000FXZASamsung has offered the customer a pro-rated refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon review of the of the customer’s file the customer has been advised that we have fulfilled all of our obligations of the capacitor settlement and there will be no accommodations at this time We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

I have declined the offer because my phone could no longer be used for use, and have purchased a phone elsewhereI would like to close this complaint against the SamsungThank you