Samsung Electronics America

Dear Mr***, "Times New Roman","serif""> Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided Please E-mail the Office of the President [redacted] your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] NJ

Your complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF31FMESBSR/AABased off of our customer service records, we show that we have offered Ms [redacted] an exchange on 9/8/We immediately approved the exchange on the next business day (9/9/2014) and advised to the customer that Best Buy will contact her in 3-business days to complete the exchange We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mr [redacted] and advised him to submit an itemized food list for reviewUpon reviewing the food list, Samsung will advise Mr [redacted] if food compensation can be granted The refrigerator in the initial complaint, reference Txt # [redacted] has been exchanged We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been submitted for a refund and we have updated the customer with the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionIn order to review the cusotmer's rquest further, we have requested for the customer to send us a copy of their purchase receipt showing her unit is paid in full as she was leasing the unit from SearsWe asked for the customer to contact the leasing company to obtain this information and we are currently waiting for a reply back from the customer We will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55H7150AFXZA We have addressed MrAhmed’s concerns and have arranged a repair for the customerWe have advised to the customer that he will have to continue with service and that at this time we will not be able to honor his request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Submitting with that ticket number workedAs of 8/1/we're still waiting to see the refund deposited but hopefully all the paperwork has been completed now Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: After multiple attempts to call the number mentioned in the response, I have been unsuccessful in reaching anyoneI get forwarded to a voice-mail and am unable to leave my information because the inbox is fullThe phone call is immediately disconnected afterIf they need an address, please forward this one: [redacted] ***This is my mother's houseI know it will be safe there Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his Gear Fitness watch Our system shows the agent assigned to the case made several attempts to contact Mr [redacted] by phone but have been unsuccessful in reaching him The agent left messages for Mr [redacted] (with his father) with their contact information as well as sent an email on 9/13/to return the call for further assistance Please have Mr [redacted] either return the agents’ call or reply to the email at his earliest convenience if he still needs assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Samsung DID NOT contact meWhy they keep lying is beyond meI guess being dishonest is their mode of operatingBut I am done with the croooks, I'll keep using Apple Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPrize Logic has advised that you submitted the rebate on 7/16, which was approved on 7/20, and the rebate was shipped on 9/Within the 8-week window per the terms and conditions the rebate check should be received For additional status concerns please visit http://helpdesk[redacted] .com/contactus.aspx?id=or contact Prize Logic at ###-###-#### Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his television Our system shows that an exchange request was submitted for the unit however when Mr [redacted] received it, it was damaged An agent from the Exchange and Refunds Depttried to contact Mr [redacted] today 8/09/to discuss a possible accommodation but was unsuccessful in reaching him Please have Mr [redacted] return the agent’s call at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the unit with IMEI #: [redacted] was not repaired due to the fact it is beyond its Standard Limited Warranty period of one year from the original purchase date If you can provide a valid proof of purchase receipt showing purchase was made within years’ time, the IMEI/Serial # of the product and the purchase place you may contact Samsung Customer Support at [redacted] , provide documentation and have a new Service Ticket processed in order to complete repairThank you

From: [redacted] ] Sent: Friday, April 07, 1:AMTo: Revdex.com Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] I apologizeThis was going to my junk mailJust got lucky I even saw itSamsung agreed to refund me $for the product..It costed me around $and they want it backNot sure how I'm winning out hereI'm really not happy with the resolution at all to be honestI spent literally like 20-hours on tech support phone callsTook off time from work for different tech visits, to fix the same faulty TV, the exact same way (replacing the mainboard and they threatened to charge me for it almost every time), over and over and overFor years I got the run around, with the worst kind of customer support nonsenseI won't ever buy Samsung again.But thank you for the helpAt least they finally contacted me to work it out.Only because of you guysSticking up for the little guy

Complaint: [redacted] I am rejecting this response because: I already reached out to the person listed in the messageThey asked for information that I sent and haven't replied in over weeks Stop calling me Mr Regards, [redacted]

Samsung has contacted the customer regarding their TelevisionA Samsung representative has contacted the customer and the customer confirmed the issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their rangeThe customer has been set up for an SRA exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative will check on the status of the customer’s parts order to get an approxdelivery timeframeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am still waiting on the service records that Samsung requested This should not be a closed ticket Regards, [redacted]