Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her range Our system show a refund in the amount of $was submitted; reference Txt# [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I was given the incorrect information by a representative of their company.Samsung sent me an email on 1/6/and I responded to their questions as they directed along with attachments of all requested receipts and documents.And I followed up with a phone call and I just keep getting the response that they won't take any further action and all I ask is that they review my original call with the representative to prove that I was promised a different rebate amount than I received.Here is a copy of the email I sent (Please let me know if you want to me attach all of the attachments I sent them with this email[redacted] Hi ***, I am responding to your questions belowMy responses will be in red: ·Amount printed on your rebate form that you verified as your rebate amount The amount printed on rebate was not amount that the phone representative stated I would be receiving, so I also attached a letter of explanation along with the rebate See the attachment labeled as "Letter to Samsung".·The line item purchase price of your new washer (excluding taxes, hoses, pedestals or other accessories).$ – see attached receipt·The amount charged for installation of new unit and/or removal of old unit that were listed as separate line items on the receipt you submitted(Excluding delivery charges) $– see attached receipt*The rebate amount cannot exceed the line item price of your new washerInstallation and removal costs will be compensated only if they are listed as separate line items on your receiptIf you believe there was an error in math in processing, please call us back at Samsung Yes, I do believe the amount is incorrect and I have already called multiple times to get this resolved In addition I have filed a case with the Revdex.com – Case # [redacted] filed on 12/27/2016.On Fri, Jan 6, at 12:PM, [redacted] [redacted] > wrote:Greetings,My name is ***, I am contacting you on behalf of Samsung in response to your claim of an incorrect rebate amount.Please confirm the following information to proceed with your claim:Amount printed on your rebate form that you verified as your rebate amount.The line item purchase price of your new washer (excluding taxes, hoses, pedestals or other accessories).The amount charged for installation of new unit and/or removal of old unit that were listed as separate line items on the receipt you submitted(Excluding delivery charges) *The rebate amount cannot exceed the line item price of your new washerInstallation and removal costs will be compensated only if they are listed as separate line items on your receipt.If you believe there was an error in math in processing, please call us back at Samsung DO NOT REPLAY TO THIS EMAIL Thank you for being a valued Samsung customer: AimeeExecutive Customers Relations [redacted] | ###-###-#### Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm not happy with the responseYes, they have contacted me but they contacted me before January 22, This is the email that I received from the company on January 15, 2018: Thank you for contacting Samsung Electronics, Office of the President I am following up with you regarding your washerI first want to apologize for any inconvenience you may have enduredI know that your time is valuable and at your earliest convenience I would like to discuss your email that we received about your washer and provide answers for any questions or concerns you may haveYour feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experienceWe are sorry to hear that you’ve experienced an issue with your Samsung washerI know it is frustrating for any product to fail, whether in-or-out of warrantyWe certainly never like to hear of any of our products failing at any age Samsung appreciates the valuable feedback you have provided in regards to your washer and will utilize this information to improve not only in how our products are made but in our overall performance as a company You may contact me using the information below or reply to this email Thank you for your time and I look forward to speaking with you soonSincerely, I have reached out to him on several different days via emailThey have yet to help me with this issueYes, they have contacted me but I still haven't received any help concerning my washing machineAs of now, my washing machine has not been working since December 22, and I have been waiting on a company to come out and service the machineThe company just sent me an email on yesterday January 31, stating that a service company was going to come out but they can't come out now so they need to find someone differentHow much longer does this need to go on before I'm able to wash clothesI still want a refund on this product because I'm not getting the assistance that I should be getting as a customer Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’s complaint in regards to his Samsung.com order E-Commerce has advised that after further review of Mr [redacted] ’s order, it shows that the promotional items were not added to the orderE-Commerce sent Mr [redacted] an email advising him that unfortunately if the promotional items were not added to the order; reference order # [redacted] , Samsung cannot make any accommodations for the Samsung.com order Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to her range Our system shows a refund in the amount of $1,170.58; reference Txt# [redacted] was submitted for the unit for approval The refund has been approved and a Refund/Compensation payment method website link e-mail requesting Mrs [redacted] preferred payment method was sent on 9/06/to the email on file as well as a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Mrs [redacted] refund/compensation payment method has been received and updated in the system However, our system also shows that an agent from the Refunds Deptspoke with Mrs*** on 9/19/advising her that we need a clearer image of the serial decal sticker in order to proceed with the refund This has resulted in the refund request being cancelled until the clearer image has been submitted Please have Mrs [redacted] send in a clearer image of the serial decal sticker at her earliest convenience in order for the Refund Deptto reopen and process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because I know that I can return the productThe issue is not that I can't return the productThe issue is that I, as a customer am being punished for mistakes during shipping.I would like to return the tablet that was damaged and purchase the same tablet for the original price of $199.99+ tax as per my original order totalThis issue here is that Samsung is not honoring a replacement tablet for me at that price.A simple solution would be to follow the likes of other online businesses: provide the customer with a replacement product and provide the customer with a prepaid shipping label to send back the damaged productThat way the customer is not waiting for a refund (in my case I would be out an extra $199.99+ tax for several weeks until the refund is completed)I believe this would be an acceptable and reasonable solution and a customer satisfaction-oriented one Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My concern is not with the machines being removed from my home nor the damage being repairedThe machines were returned to Best Buy the next day, and a contractor is coming out to provide samsung with an estimate to repair my homeMy concern is that Samsung is specifically targeting young mothers with their ad campaigns featuring [redacted] and [redacted] ***, and MULTIPLE top loading machines all across the country are exploding and putting lives at riskSamsung is fully aware of these explosions, yet no recalls are being put out to ensure that no adults, children, or animals are harmed from these dangerous explosionsIn addition, Samsung's Facebook page has removed all of my posts sharing these pictures and warning consumers to make sure NO ONE is around these machines while they are running, so that no one gets permanently physically harmedThere are already attorneys taking cases and investigating these, Samsung is fully aware, and is WILLFULLY putting lives at risk by censoring this information from being sharedABC will be running on story on this very soon, as has a story already been posted by the North Star Post, [redacted] and until Samsung does the professionally and MORALLY responsible thing by recalling these machines to ensure no one gets killed or seriously injured, this will not go away Regards, [redacted] ***

Samsung has reviewed Mrs***’ claim in regards to her television Our system shows the agent who handled the claim spoke with her on 5/12/to discuss the claim The agent explained to Mrs*** that Samsung’s televisions have a protective coating on the outside of the unit however the internal display shows evidence that the panel is cracked The agent informed Mrs*** that based on evaluation of the technicians and product engineers report, the damage is indicative of some type of impact that caused the crack on the screen display The agent further explained that this is considered physical damage which is not covered under the warranty Due to physical damage to the unit, no accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns and as per the notes on the account Mr [redacted] sent an email advising the issue has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am not happy with the way I have been treatedSamsung lost me as a customer and I will make sure to communicate my experience with everyone I know Regards, [redacted] ***

Revdex.com: Despite many attempts to receive my repair free of charge under my manufacturers warranty, Samsung repeatedly denied my claim I am grateful that by reaching out directly to the President's office at Samsung through the Revdex.com, Samsung have verbally offered to refund the full amount of my repair Hopefully, this will be mailed to me in the near future If my refund is not processed in a timely manner, I know I can reach out to the Revdex.com for support Thank you! Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order E-Commerce has advised that a refund in the amount of $269.99; reference Refund number [redacted] was issued on 1/11/for the order Please allow 3-business days for Mr [redacted] to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mrs [redacted] regarding her concerns with her device and the price differenceMrs [redacted] has been informed that since she is downgrading that she would be refunded the difference We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their washing machineSamsung has offered to cover the cost of the repair and customer has accepted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file, the customer’s IMEI’s have been added manually to the promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

This complaint is not closed I did respond to the emails that I got from the Revdex.com on June 12th Samsung has not reached out to me On May at 3:23pm, I reached out to [redacted] in regards to the incorrect status that they had on their website stating that I rejected the package I spoke to someone by the name of [redacted] , he acknowledged that that status was placed there in error and that no attempt to deliver the package back to me was made I called [redacted] again on June 9, at 3:10PM, I spoke to a manager by the name of [redacted] out of the [redacted] office, she stated that the package was not examined by [redacted] and that it was sent directly to Samsung and they were going to make an effort to retrieve the package from Samsung and that no one from [redacted] would call me back that I will have to expect a call from Samsung No one from Samsung has called me back and it has been almost two months now Please advise as to where I need to go from here I thought I was going to get some help from the Revdex.com Thanking you in advance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meUnfortunately it took a complaint to the Revdex.com after their denial to help, an email to the office of the president of Samsung and 2-weeks of a faulty TV before they would step up and back their product and accept responsibility to help us Very poor business practice and customer service e

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXARSamsung has offered the customer a one-time free of charge repair accommodationBased on our customer service records we have completed the repair and the unit has been mailed back to the customer on 6/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I bought a factory unlocked Samsung Galaxy Son February 25, from the seller ***It completely stopped working in the first week of February - that is under a year of use! It is not a warranty issue because nothing external happened to the phone, it just malfunctioned and completely went deadI have been sending emails and phone calls to the seller and also to Samsung about this issueBoth companies washed their hands of my problemSamsung told me that since it is an international phone, Samsung America cannot honor their year warranty to fix or replace my phoneBut as a long time customer of Samsung, I believe they should have at least contacted Samsung India (where my phone was made) to resolve this issueIt is really upsetting to me because I trusted Samsung and their appliances over any other companyI would only purchase Samsung electronics - especially cell phonesNow I am wary of their products and do not think I will ever purchase from them againIt is now May and my phone issue is still not resolvedI am still currently without a phone because spending $on the Galaxy Sis too much money for it to malfunction in under a year of useIt would really help me if Samsung can contact India for me where it was made and have them rectify this problemThis whole calling back and forth with these companies has been a wild goose chase with no real help to me