Samsung Electronics America

Samsung has reviewed Mr [redacted] ***s complaint in regards to his dryer Our system shows a refund request in the amount of $576.89; reference Txt# [redacted] was submitted for the unit On 9/22/17, a Refund Payment Requested e-mail was sent to Mr [redacted] *** email on file, informing him that the refund is being processed for payment Once processed, Mr [redacted] *** will receive a Refund Payment Processing e-mail informing him that the refund is being processed to be issued When the check is issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherAs an accommodation, we have offered the customer a one-time free of charge repairThe customer has accepted our offer and we have set up the service repair request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50H5203AFXZA We have explained to the customer that this unit is in compliance with DLNA (Digital Living Network Alliance), however, Samsung cannot guarantee and does not warranty all OEM products comply with the sameRespectfully, Samsung does not warranty compatibility with any other manufactures productsWith this being said, we are unable to honor the customer’s request for compensation/reimbursement for any accessory equipmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customers concernsAs per E-Commerce, the customer refused the order and the product has been received back at the warehouseWe have informed the customer the refund has been successfully credit back to the payment method used for the orderThe funds were credited back on 12/6/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms*** complaint in regards to a refund for the Note phone she returned Our system shows the E-Commerce Group has issued a refund in the amount of $938.51; reference Txt# [redacted] for the device Please allow 3-business days for the refund to be reflected on to her account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mrs [redacted] concerns with her electronic oven The service center has since contacted Mrs [redacted] and she has been schedule for 02/ As per the service center the customer is ok with that date We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Thank you for your response, the first Revdex.com will be reviewed and you will be contacted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their Electric OvenThe unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, please provide an updated mailing addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Rev [redacted] claim in regards to his washer Our system shows the agent handling the claim spoke with Rev [redacted] on 6/01/and advised him that Samsung would not be able to exchange the unit at this time because it has been repaired and is functioning properly In regards to the property damage, the agent requested documentation including pictures of flood, damage to the floor/ceiling and estimate from the contractor in order to submit a claim for review As of today, 6/16/17, the agent has not received any documentation from Rev [redacted] in order to proceed with the property damage claim Please have Rev [redacted] forward the required documentation to the agent if he would like to proceed with the claim for property damage Other than the aforementioned, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Unfortunately the Maywood, NJ facility was short staff and busy this morning which did not allow calls to be answered in a timely manner You are welcome to try calling again, or visiting the location if you wish for evaluation/repair by the walk in team; otherwise the phone will need to be shipped Samsung does not have a loaner phone policy available to allow for the supply of loaner devicesThank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:1/24: I had a voice message from Jasmine to call her back, but when she says the phone number she talks extremely fast so I am unable to understand the phone number even after I listen to it over and over So I called the number showing on my phone ( [redacted] ) and finally get to Regina She doesn't know Jasmine and is unable to transfer me to her She checked some information and said that I was turned over to the Escalation Dept I asked her if she could transfer me to that department - she said that she didn't have that number, that I would have to talk to a supervisor, but that she wasn't going to transfer me to a supervisor because the Escalation Dept was closedI asked if she could send an email to that dept with my information but she could notShe also said that she is on a different system and is unable to see any notes on my ticket that that department would have enteredI will need to call back and ask to be transferred to a supervisor to transfer me to the Escalation Dept1/26: I called [redacted] again, I spoke with Mevln this time, he could see Escalation ticket [redacted] in the system I asked to be transferred to a supervisor to be transferred to the Escalation Dept, but he said that he entered information for them to call me again.1/Jasmine called me back and said the new brackets ARE the repair - and as part of the recall I need to put the sticker over my existing control panel We disagree that that is a "repair" The new hooks may help keep the lid on (One of their new stickers reads: "Warning For bedding or bulky items, only use the BEDDING cycle Using ANY other cycle may case the washer's top to suddenly detach from the machine causing serious injury.") My issue still is that when I bought the machine bedding was to take minutes, now without any mechanical fix I just cover that setting and wash bedding and bulky items on an improper setting, delicate, for minutes As of 1/30/I see 1,complaints about Samsung wash machines on [redacted] web site - I'm lucky mine is working okay - I'm just disputing their "repair" Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has submitted an estimate of damage and imagesThe claim has been forward to the carrier due to the estimate amountWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair service for 5/18/under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is a complete lie, I had the phone no less than a few weeks inside of an otterbox case and when I sent the phone in for repair it was free of any damageI have two witnesses who also saw my phone before I sent it in because I knew this would happen considering the item can be easily damaged if not handled properlyThey also lied about speeding up my repair processThe fact I have received terrible service and they also damaged my device plus, I've gone weeks without my cell phone and now they want to charge me for damage they caused? Give me a breakThey can take that response and feed it to a birdIf they don't replace the back of my cell phone case I will just go public and spread this over every social media source on the web, if I have to go on [redacted] to get the service I deserve I will do it Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer stated the product was not defective or damaged but is not compatible with the home applianceThe customer has been set up for a returnWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his Samsung.com order Our system shows Mr [redacted] requested for his order to be cancelled on 4/18/but the order shipped out before the cancellation request was finalized Mr [redacted] refused shipment and the products were received back at the Samsung warehouse A refund in the amount of $816.56; reference Refund number [redacted] has been submitted for Mr [redacted] order The refund was submitted on 5/9/and a refund confirmation email was sent on 5/10/to Mr [redacted] email on file We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the agent handling the claim made several attempts to contact Mr [redacted] by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] on 7/18/17, 7/19/and 7/20/with their contact information to return the call in order to discuss the claim further with him Please have Mr [redacted] return the agent’s call if he still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Unfortunately, PrizeLogic cannot assist in the processing of shipments by the fulfillment companyWe are not affiliated with themThe speed of shipments depends on their inventoryWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you