Samsung Electronics America

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an exchange through [redacted] under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

That is absolutely incorrectI was told by the very rude person who called me that samsung had nothing to do with this due to its have an extended warrantyI asked them why then is it on my extended warranty paperwork work that the number is for SamsungI do not feel that samsung is concerned that I have a dish washer that is a possible fire hazardI told the person that I didn't want this complaint closed as resolvedThis issue has been on going for almost a yrI have had service calls within the yrThis is so unprofessional I have lost days of work due to this I just ask that this issue is resolved once and for all I am also asking that someone who can fix the problem handle this complaint, not someone who wants to push the buck to someone else I paid for extended warranty and still getting the run around Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, "Arial","sans-serif"">the customer’s submission is under the name [redacted] ***, email address [redacted] According to the tracking number for this order, [redacted] , the package was delivered to the proper locationIn these circumstances, we require a police report and sworn affidavit stating that they never received the package in order to reship them their prizeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, the customer has been approved for a refund under transaction # [redacted] on 4/3/We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their dishwasherThe customer has been offered a refund and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I ended up having to set up my own vender to fix the recall Regards, [redacted]

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate that an existing ticket is pending to assist with processing refund for the NotepurchaseProof of purchase receipt and return of the Noteis required before refund can be submittedTicket [redacted] .Samsung cannot issue full refund for the non-Noteproduct purchase, however, additional refund for the price difference between the Noteand new Samsung Galaxy purchase made can be issuedProof of purchase for the non-Notemodel would also need to be submitted to continue with this offer.We would require return of the Noteaccessories and proof of purchase receipts for these items in order to process this requestIf the carrier has retrieved these items from you then they would be responsible for issuing refund.Issuance of any promotional items would require a proof of purchase receipt and the IMEI # of the product be provided in order to confirm purchase and submit the information to the promotional team for validation and processing.To sum the above information, Samsung would be unable to continue with any of the refund requests until products and purchase receipts are received.Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to his phone Our system shows the damaged device was received on 9/01/and evaluated as possible external heat source damageA PL Mobile agent contacted Mr [redacted] and an exchange request; reference Txt# [redacted] was submitted to replace his device with a Samsung Note phone The exchanged device was shipped on 9/05/via UPS; reference UPS tracking # [redacted] which was delivered on 9/06/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to the buy-back offer for his television Our system shows the agent handling the claim spoke with Mr [redacted] today, 8/28/and he has agreed to proceed with the buyback the agent offered for the unit The agent submitted a refund request in the amount of $1,299.99; reference Txt# [redacted] for approval and advised Mr [redacted] to hold on to the unit until the carrier comes to pick up the old unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I cannot be without my phoneI have told Samsung this and even said the same in my Revdex.com complaintMy cell phone is the only phone I have access to not to mention I pay for it monthlyIt is unacceptable to expect me to be without a phone when the phone is defective Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for a memory cardWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the information she provided and in conjunction with what we have in our system, it shows that the unit was physically damaged from being hit due to the spider Mrs*** was previously advised that physical damage as well as any type of infestation (insects/rodents) entering the unit would not be covered under Samsung’s Limited warranty and she would be liable for the cost of any repairs needed to service the unit The agent who handled the claim offered to set up OOW (Out of warranty) service for the unit but Mrs*** declined the offer Regrettably Samsung’s stance remains the same Due to the physical damage to the unit, no accommodation can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have done this, I am not a stupid person, I know how to look through the app to see if I have cards or notI have told them that they are gone, completelyThey know this because they can see into the app through my accnt #'s They are treating me as if I am a stupid person and I want the money they owe me, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung did not contact us, we contacted them - we had to call SEVERAL times We spent over hours on the phone with them trying to get this resolved They offered us $of the documented $of food that was destroyed After talking to several different levels of support we were told that was the best they would even in light of the total failure of their product We said we would take the $but let them know we did not consider it acceptable compensation for the loss and trouble We have still yet to receive the money Regards, [redacted]

Upon receipt of Ms [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeThe service appointment is the quickest resolution and only resolution available at this timeShould the repair not resolve the issue, we will look into other options for Ms [redacted] thenBased on our customer service records, we show that the repair has been completed on 6/1/We do sincerely apologize for this unfortunate situation but our response will not be modifiedFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows E-Commerce is currently reviewing this matter and an agent will be in contact with Mr*** via email once a resolution has been reached on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs***’ claim and as previously advised by the agent handling her claim, Samsung’s policy does not provide additional compensation for taxes and repurchasing of new hoses as it is not included in the rebate No further accommodations will be made for this claim If Mrs [redacted] has any additional questions or concerns, she may contact the agent at [redacted] for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has received both items in the orderAfter reviewing theorder a refund for the cash amount that was spent on this order has been refunded successfully on 8/11/Since both items were received on the order the Samsung Pay $promotional code applied to this order has been usedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like Samsung to send time the Gear S3g watch they said I am eligible for Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to her dishwasher The agent handling her claim made attempts to contact her on phone numbers ###-###-#### and ###-###-#### on 3/08/but there was no answer The agent left voice messages on both lines to contact them directly to further discuss her claim Mrs [redacted] may also reach the agent by email at [redacted] ; reference Txt # [redacted] for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you