Samsung Electronics America

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has been unavailablePlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is not eligible for the Sdue to the location codeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion The case has been escalated to E-Commerce upper management for further assistance in this matter Once upper management has reviewed the case, an E-Commerce agent will notify Mr [redacted] via email with the resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with their TabletUnfortunately the customer has not been available during attempted contactsLast response from the customer was received on March 16thWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung have reviewed Mr [redacted] claim in regards to his phone Our system shows the agent who handled the claim emailed a Ms [redacted] on 5/09/to inform her that the phone will be reshipped; reference UPS tracking # [redacted] to the correct address on file Per UPS, the package will re-ship within the next 1-business days We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] ’s concerns Samsung telecommunications department has reached out to the customer and has requested additional information Please follow up with the agent regarding your claim so they may further assist We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSamsung came out and replaced the TV screen and it is now working fine Regards, Sheila Pensinger

Complaint: [redacted] I am rejecting this response because: It is clear you are not intent on removing the offending applicationI will seek redress through the courtsI will also be posting a full accounting of this online so consumers may appropriately evaluate your commitment to your services and products Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As they said they will only refund $for the payment that I made, but I need $eCertificate which is half amount of $that I spent as well for the purchase Regards, [redacted] ***

Thank you, Samsung - I appreciate the quick response and offer to resolve my concernsI will send a separate email containing the document requested - it has personally identifying information and I am not sure if that is posted publicly by sending this email Thank you once again, I will be sure to share the much appreciated customer service [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative contacted ASC to follow up with rescheduling the customer’s repair appointment The customer was informed that ASC will contact for repair set upWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

This is a continuation of complaint # [redacted] I did not want to consider this matter resolved until I got a final determination from Samsung via the repair service (FA Display, [redacted] ***.Per the email I received this day, Samsung refuses to honor the warranty nor cover the repair costI assure you, there was visible damage to the television screen when I took the packaging protection off of itWhether it was damaged in transport or in the warehouse, I cannot know, however, what I do know is that I intend to receive a replacement or a repair at absolutely NO cost to me!!! Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: As mentioned previously, I intend to receive a replacement, delivered by a local service and/or repair representative, or a repair covered completely by SamsungThis translates to a WORKING unit at no further cost to meIf I was willing to pay $1000+ for the repair, I would just rather throw this TV through the window of a Samsung rep and use the money to purchase another brandThis will not be the case though, before I try again through you, and even seek legal recourse to get resolve

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for compensation of food loss under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we have contacted the customer to offer an alternativeCustomer has accepted our proposed resolution and we have processed a new order for him We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

We are actively working with youtube to ensure issue is resolved for those experiencing similar symptomsWe cannot answer the customer’s question as to why his unit doesn’t have the application and others doThis question unfortunately cannot be answered as it is a question for youtube not SamsungSamsung just provides the operating/hub system and not the applicationThe youtube application itself is made and produced by youtube directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung did not do "due diligence" in shipping out the package because they did not require a signature when sending out a phone worth several hundred dollarsThat is why it was stolen in the first place because of their negligence.Samsung has no intention of replacing the phoneThey are happy to point the finger at [redacted] and let them say they are "investigating" it because it means they don't have to replace my phone [redacted] told me the package was delivered and I reported it stolenI've filed a separate [redacted] complaint, they are not the issue hereSamsung rejected a request for special accommodation to send me a new phone because they simply don't care about their customersI am not going to withdraw this complaint until I get a resolution Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that he will need to send in his unit to repair center and allow us the opportunity to fix itWe additionally advised that Samsung limited one-year warranty is a service warranty and we can resolve his issue via service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that parts have been received for the required repair and at this time the customer must move forward with repair of the unitWe additionally explained that the service technician will make contact with the customer for schedulingThe customer has confirmed an appointment for 5/2/and should the customer have any further issues we advised to contact us back after repair if needing anything additionallyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’s claim in regards to his washer The agent handling his claim did receive an email from Mr [redacted] with the amount for the service of the washer However the agent needs an actual copy of his work order form for reimbursementAs of 3/06/17, the agent has not received the documentation requested to continue with the claim Please have Mr [redacted] email the requested work order from [redacted] to [redacted] so the agent can continue processing the claim We sincerely apologize we are not able to assist any further with this and for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P9000ZKVXARWe have authorized a free of charge charging cord replacement for the customer as an accommodation The customer has accepted our resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you