Samsung Electronics America

Samsung has contacted the customer regarding their smart phoneThe custome has been approved for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] complaint, our system shows the agent who handled the claim contacted Mrs [redacted] on 10/03/to discuss the case Mrs [redacted] told the agent that she was promised a one time warranty accommodation for the parts however was then denied a repair all together due to no coverage The agent advised Mrs [redacted] that there is no coverage for her OOW (out of warrantee) dryer but if she can pay for labor from a service provider, Samsung will compensate her for the parts cost Mrs [redacted] told the agent that she will set up an appointment with [redacted] *** in her area and submit the repair invoice as soon as possible Upon receipt of the invoice, the agent will submit a compensation request for the parts Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , with the new receipt submission has been approved and the customer will be receiving their giftWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their refrigeratorUnfortunately, there will be no accommodations as Demo Mode is not a mechanical defectWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung telecommunications division has contacted Mr [redacted] regarding his concerns Mr [redacted] was informed while we understand their concern the only option Samsung can make is to upgrade to the Level U Pro headsets offered, or replacement for the same model if inventory availableSamsung cannot make replacement offers based on individual consumer reviews posted online Samsung has agreed to provide Mr [redacted] with an exchange for the [redacted] Level U Pro noise cancelling headset in black We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We did receive the refund checkOur request to have the defective unit picked up and disposed of was not completedWe had to pay for installation/delivery, required or we risked invalidating the warrantySamsung should have closed this loop and removed their product at their expenseInstead, we were required to do so at oursWith the refund, I consider this matter closedThat was the bare minimum we had requestedThe process itself was protracted, taking weeks to conclude, requiring hours of time and frustration, and I had to provide information, pictures, and other items MULTIPLE times before we had any action or that they acknowledged receiptWithout exaggeration, in a single day I spent over four hours on the phone with Samsung, only to have to repeat it the next day because they "had no record" of what was completed the prior dayThey sent out two repair companies, visits, however when the first repairman came and said he couldn't fix it, when I called Samsung to report thatthe representative stopped just shy of calling me a liar, stating I must be confused as no repair company had comeHowever, I had the confirmation email, business name, and repair technicians information so was able to "prove" the event, which I had to do twice before Samsung would send another repair company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As I mentioned, one of the rep said they make a decision in 7days and let me know, and today is already passed days That means she lied Other rep said i'll surely get the code in 30days and the last rep said they should make decision again in30days, that means 2nd rep said lied and just delayed the timelineI got the same answer with from Samsung few times already .They mentioned it has approved but never mentioned specific info I surely get thatSuch as how am I gonna get , and when? Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has offered Ms [redacted] a buy back once we receive a copy of her original purchase receiptMs [redacted] indicated she would prefer to have the unit backWe advised to the customer that we will research the status further with UPS and advised that we will make attempts to obtain the unit and ship it back to herCurrently, we are waiting to hear back from UPS on the status of retrieval of Ms***’s unitWe will follow up with Ms [redacted] in a few daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Please read my messages! When I sent my device to you the first time: I DID NOT HAVE A POWER ISSUE.I sent you a device that could not receive callsUpon repair and your "quality" testing, it came back as a brick: would not turn on at all!!! How was it tested??Then, I have sent it back to you yet more repair, I did receive it 3/31/It seems that you tested it really well: the sim card is missing and the sim card tray is missing as wellHow did you test the phone?!?! It cannot even place a call!!!So my phone still does not work.At this point, I got the phone at the end of September, I reached out to you on Feb 19th because the phone was not workingWe are April 11th and I still do not have working phoneIs that the typical Samsung experience? What do I do now?Do I send it back for yet another round of repairs? At what point do you realize that the customer experience is horrible and get me a new working phone?I am starting to really regret not going with your competitionRegards, [redacted]

An arrangement has been made to retrieve the original device and ship replacement upon receiptConfirmation will be provided once original device has been received, and replacement has been shippedThank you

Complaint: [redacted] I am rejecting this response because: the amount that we were asked to pay for the "labor" for the service seemed very highWe would like the part and will find someone to do the labor ourselves Regards, Jennifer ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, Provided that they follow through with there promiseIf for some reason they do not follow through with their promise of a full refund, I will inform you Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # RSG307AARS/XAA has been reviewed an additional time per customer’s rebuttal request We have received a copy of the customer’s purchased receipt on 9/26/and have submitted a buy back for her unitThe buyback has been approved and completed as of 10/19/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to reimbursement for repairs The agent handling his claim spoke with Mrs [redacted] on 3/14/to inform her that service was set up with [redacted] However, our system shows that the [redacted] declined service when the technician had to come back due to having the wrong part The [redacted] then decided to have [redacted] service the unit instead of Samsung Since the repair on the unit was not through Samsung’s service, we will not be able to reimburse for the repair No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: the company sent more techs and both could not fix the unit wasting my timeThe company said they would give me a refund and they have not reached out to me or responded to emails with their contact Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:In reference to complaint ID [redacted] , yes Samsung has contacted me with a solution last week But have not replied to my request for a transaction number and what to do since I no longer have the range in my possession What's my next step in the process See email trail belowThanks [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund in the amount of $1,049.63; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mr [redacted] email on file on 6/02/with the acceptance document attached along with instructions that are required to proceed with the refund Once Mr*** sends back the acceptance document, the Refund Deptwill be able to process the refund Please have Mr*** send in the acceptance document along with all required information at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received an email from UPS indicating Samsung in Compton CA has shipped a package to me, I assume this is the power supply although at this time I do not know for sure I have no reason to not believe the Samsung representative as they have always done what they say in the past Their polices may be lacking but their people, in the US, are generally very easy to deal with Thanks for your help Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have never admitted to dropping my device furthermore I never thought the company would lie Regards, [redacted]