Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I have been calling the Samsung resolution department almost once every business day since receiving the response from the Revdex.com and have not been given a response from SamsungI have been told in there system my claim has been forwarded over to the reimbursement department but I still have not been given a date for reimbursement and I still have not got any call backs to confirm a reimbursement, also none of there representatives have been able to give me any further information as to what is going on with my case Regards, [redacted] ***

Samsung has contacted E-Commerce regarding their issueAs per Prizelogic, the customer has been informed that Samsung.com does not operate on a live system and that is why our customers are notified after the orders are placed that their item is on backorderAlso explained we are only provided ETA restock dates and that the ETA restock date can change if the fulfillment center is not provided with enough units to fulfill the ordersWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to his TV repair status; reference tracking # [redacted] Repair was completed on 8/and shipped out immediately as priority concernAccording to tracking status, the unit was delivered on 8/7/after repairWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung if issues remain.The only option for replacement is with a valid credit card hold and non-refundable $fee.To proceed with a secondary evaluation, or the replacement as the guidelines are set please contact Samsung Customer Support at [redacted] Thank you

Samsung set up service for unit and spoke with a Dr [redacted] on 2/13/who confirmed the appointment Service was completed on 2/14/ We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I told Samsung that [redacted] club would be sending me a purchase history because I cannot find the receipt and now there telling me they can't except the purchase history from [redacted] clubso what can I do nowI had to wait weeks for the purchase history and I sent that to him in August and the only reason why they contacted me is because I contacted the Revdex.com.I talk to [redacted] club and I requested a receipt for 1-18-

We do apologize for any trouble you have experienced regarding repair for your productTypically, Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available to repair the deviceIn order to review this matter further we will need to be provided additional information regarding your productPlease email to [redacted] com the following information: · Model # of Phone· IMEI # Of phone· When phone was purchased· Where phone was purchased(country/retailer/website) · Provide a copy of your proof of purchase receipt· What cellular service provider you use here in the United States In the subject line of the email please write your name and the following Transaction #: [redacted] Once this information has been provided, it will be submitted for review to determine if service can be renderedThank you

Samsung has reviewed Mr [redacted] complaint in regards to his NXCamera Our system shows a refund request in the amount of $472.46; reference Txt# [redacted] was submitted on 9/25/for the device Mr [redacted] will receive email notifications with each step of the refund process up to when the check is issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I have a malfunctioning television that is under warrantyI submitted a claim through the website I got a call from the technician She immediately asked me to start troubleshooting with her without first asking if I was in position to do so I explained I wasn't available at the time so she sent me an e-mail with the troubleshooting steps I could do myself I did them and called back I spoke to Patricia and she made arrangements for the technician to come out Then the ticket was canceled with an autogenerated email that had no explanation I called back and Joyce said they had to do additional troubleshooting I asked why this wasn't done the first time She deflected my questions and emphasized that she was going to get it taken care of this time After additional troubleshooting, she scheduled the technician again I just got another cancelation email They called me back to do more troubleshooting And it was the same technician!!!! Why do they have this system of jerking their customers around There is no explanation that they ticket may (and likely will) be canceled at their whim It's an awful system

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I called once again and this time the money was refunded Not sure why something so simple took over two months and a letter to Revdex.com for Samsung to assist [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave, Refrigerator and OvenWe spoke to the customer and confirmed that the refrigerator has been repairedWe explained that the bubbles on the cooktop are considered cosmetic damage and is not covered under our limited manufacturer’s warrantyThe customer requested a refund on all three appliances as he was not satisfied with the quality of the productWe respectfully advised that Samsung will not be able to honor his request for a refund on all three appliances however due to the delay of service with the microwave Samsung will be happy to buyback (refund) the microwave as a courtesyWe asked for the customer to please forward to us a copy of his purchase receipt for further reviewWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review your claim.As per the Samsung Standard Limited Warranty the phone is required to be returned to Samsung for evaluation in order to determine resolution.Samsung will exhaust all repair options in efforts to repair the deviceIf all options are exhausted and issues are still present, which are not a result of physical abuse such as liquid/physical damage, then Samsung will authorize replacementAs per warranty Samsung will repair/replace at their sole optionIf your request is for immediate replacement contact would need to be made to the carrier if insurance is availableTo receive service from Samsung the device would need to be shipped to Samsung.We do apologize for any inconvenience this may cause.Thank you

Upon further review of the customers file Ms [redacted] was approved for an exchange to be done directly through the retailerOur system is reflecting that the exchange has been completedPlease contact Samsung if that is not the case so that we can have the paperwork re-sent to the dealer We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding her Smart PhoneThe customer has been set up for an exchange and will be sent a PremailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Pursuant to the Samsung Standard Limited Warranty in order for Samsung to provide resolution we would require the device be shipped to Samsung for re-evaluationAs the manufacturer our obligation is to provide warranty repair service, but we must be able to determine root cause for the issue prior to our ability to provide resolutionUnlike the service provider, Samsung does not issue advanced replacements or loaner devicesAs the carrier, [redacted] can make the decision to replace a consumers deviceSamsung’s previous repair of the device should not have an effect on the carrier providing service as long as the consumer has insurance with themIf the consumer wishes to receive service from Samsung the phone would need to be shipped for evaluation, Samsung cannot warrant refund of a product that has not been evaluated for the current symptoms.Thank you

Samsung E-commerce division has contacted the customer regarding their concerns with their television orderThe customer was offered the price for the television, the customer is seeking when he originally placed the orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST Thank you

Complaint: [redacted] I am rejecting this response because: I tried calling the number with case provided yesterday 1/20/approx9:am The initial person took my name and case number I was provided with in the last responseI was asked to hold so I could be transferred to someone that could handle my case After a few moments I ended up speaking to a voicemail service and left my number as well as my email address to contact me back I have not heard back from the company as of yet I understand from reading the previous response that they are requesting more information, I've filed two work orders for this item that were both rejected as well as sent an email to [redacted] on 12/with a copy of my updated packing slip from the seller The issue I had was this item was fully charged when I shut it downThe next morning I tried to power on the unit and received no response I tried plugging it in thinking the item at have discharged and there is no light indicating it is charging and after hours the unit will still not power on I was asked to try several methods by the first customer support rep to get the unit to work but none of them seemed to have a resultThe unit was then issued the first work order on 11/ticket number [redacted] I was asked to provide a invoice for the item from my seller ( [redacted] ), I explained to the rep that it was sold from a third party on [redacted] 's site and the invoice does not have a serial number listedI wrote the serial number on the invoice and sent it inAfter a few days of silence I called back and was told the invoice was invalid because it did not have the serial number and imei number on itI then proceeded to contact thee third party seller and sent them a copy of the invoice and the information I would need for repairI was sent an updated invoice and proceeded to file a second work order ticket number [redacted] I sent in the updated invoice and called the next day where I was told everything was received and I should have return information within the next dayI once again did not receive anything for two days and called back to learn my second ticket was cancelled and was not given a reason whyThis is when I ended up contacting the Revdex.com The item was purchased as new and should have a year warranty which they are failing to cover As this has been going on I received an email from [redacted] asking if they had the correct invoice for the complaint which they had the first invoice and not the vendor updated invoiceI provided the updated invoice and once again am still not receiving any information I travel extensively for work and quite often do not have access to my phone I ask that any further requests for information be emailed to me at [redacted] Thank you for your time and hopefully we can get this resolved soon as I have now been without my tablet for months Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns about his refundMr [redacted] has been advised that all documentation has been received as of 10/07/and has been attached to his file Mr [redacted] has also been advised that the refund should be processed this week We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer Our system shows a refund check in the amount of $566.03; reference Txt# [redacted] was issued on 10/10/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I am percent sure they can validate a new promo code and they can verify that the old one was not usedI spent over us dollars for the Samsung phone to rrecive this promotion with [redacted] Regards, [redacted]