Samsung Electronics America

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent who handled the claim spoke with her on 5/17/and informed her that the information she received previously about her dryer is correct Due to the fact that there are no issues with the dryer, Samsung would not be able to exchange the unit because it does not match her new washer No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, unfortunately we can not offer the customer a refund for the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per [redacted] the consumer was sent their bundle on 12/via UPS, only one claim was submitted therefore only one claim was fulfilledThe consumer received a replacement [redacted] *** gift card which has not been redeemed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, we have not received a response back from the customer size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer’s issue is with customer service and the unit has been repaired and operating properlyOur agent apologized for delay of serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Unfortunately, Samsung's Warranty Coverage is only extended to U.Smanufactured devicesSamsung USA does not have the knowledge base, nor necessary parts required for the repair of an international deviceProducts manufactured for use outside of the U.Sare not built with the same internal components which is why the warranty service cannot be providedPlease see warranty coverage below: What is not covered? This Limited Warranty is conditioned upon proper use of the ProductThis Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, abconditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United StatesThis Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified Since the unit has been classified as an international device, Samsung USA must suggest contacting the seller directly for possible resolution to this matterWe do apologize for any inconvenience this may cause

Upon further review of the customer’s file, the user registered with SA with address: "email": [redacted] in DecemberThey registered a card, but did not make any transactions, so this account appears eligible for the promotion and is likely why they received an email message that they were eligibleOn April 30th, they created a new Samsung Account, and registered to Samsung Pay with "email": [redacted] They made transactions on this accountHowever, this account is not eligible for the promotion, since it was registered after April 10thIn good faith, we will manually issue this customer a gift cardPlease provide them the detail regarding the changing of accounts and how this impacted their ability to redeem this promotionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have reviewed the customer’s service history and spoke with the service centerWe have advised to the customer that an appointment is scheduled for May 30, and an additional part has been ordered to complete the repairWe understand that the customer has requested an exchange of the washer; however, at this time we will not be able to accommodate their request at this timeSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costWe will follow the customer’s repair to ensure that the repair is completeThe customer stated that she is aware of the scheduled repairWe advised that if the repair is not successfully completed on May 30th that she can contact Samsung back directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while it is true that the repair was finally completed on 4/26/I feel that the months I have been without a working dryer waiting for replacements and repairs to be completed in the months since the dryer was delivered is unacceptable and despite my request for an extension of my warranty through the Samsung office of the president, it was not granted and that to me shows they don't care about their customers and don't stand behind their productsJust happy to be done with this now Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the UPS Claim was completed, and a replacement Galaxy Note (SM-N910V) was shipped via UPS Tracking# 1ZAY[redacted] 846, delivered on 8/19/and signed for by “***”For additional concerns please contact Samsung Customer Support at ###-###-####

Samsung has contacted the customer regarding their TabletThe customer has been offered a one-time accommodation for free of charge repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer The agent handling his claim made several attempts (2/23/17, 2/24/and 2/27/17) to contact him to discuss his options but has not been able to reach him Mr [redacted] called in and spoke with customer service on 2/25/ and requested to set up service, reference Txt # [redacted] on Saturday, 3/04/in the morning If Mr [redacted] has any additional questions and concerns, he may email the agent at [redacted] further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: That is NOT a rush scenario, the agents or outsourced agents claimed I could get a loaner phone but sent me around in circles They are not customer service oriented I never asked for a refund I do not understand why they did not send me a replacement phone instead of wasting my time with their quality check they should have done on their own time considering the phone was only days in my possession when the battery would not take a charge, and yet they claim the phone is under warranty Not acceptable to me All I did with the phone is download my apps from my previous phone and used it a few times It started rebooting on me before it stopped taking a charge This is unacceptable Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this point in timeSamsung is now paying for THIS repair Supposedly if they deem their appliance irreparable they are going to replace it Regards,

Upon further review of Mr [redacted] concerns we apologize for the inconvenience this issue may have caused, however as per the agreement with the CPSC regarding the recall there are two available options• The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this caseThank you We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung Notebook PCWe have advised to the customer that regrettably Samsung will not be able to honor his request for an in-warranty service without validation of the unitWe explained that without the serial number decal or proof of purchase we are unable to confirm origin of the productWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his rebate check Our system shows the investigation by agent handling the claim confirmed that Mr [redacted] previously issued rebate check had not been cashedThe agent verified Mr [redacted] ’ mailing address and reached out to Rebate Deptto have a stop payment on the check and reissue another rebate check We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our original response will not be modified Samsung understands it is truly disappointing when any manufactured product requires a repair or service whether in or out of warrantyHowever, there are going to be those few instances when a part replacement is needed to maintain operationWe spoke to Mr [redacted] about his appliance concernsMr [redacted] explained that he no longer has the refrigeratorMr [redacted] also advised that his dishwasher and microwave are working fineMr [redacted] asked about the range being fixed for the crack and once again we have declined his request advising we are unable to provide any accommodationsWe are unable to send the part to Mr [redacted] directly due to a liability concern as our parts require to be installed by a trained service technicianHowever, Mr [redacted] can order the part himself directly through our parts website at www.samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her washer and dryer Our system shows a service request; reference Txt# [redacted] was submitted and the service was completed on 3/30/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Mrs [redacted] claim, our system shows the agent who handled the claim submitted another service request; reference Txt# [redacted] on 8/09/to repair the unit An ASC agent will be in contact Mrs [redacted] to schedule the repair Please ensure Mrs [redacted] answer the ASC agent’s call to avoid the service ticket being cancelled again in the system Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case