Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I find that the fact that Samsung stated that [redacted] finally shipped the products ordered months after the order was placed is not what I call resolutionThey did not resolve anythingWe will no longer be purchasing items from this vendor's website as they accept no responsibility for misrepresenting the availability of products on their website.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not satisfied with Samsung's resolution to this issueA [redacted] technician broke my washing machine on 11/27/I have spent hours on the phone, money and time off work driving home to meet with a repairman numerous times, and laundromat expenses only to eventually be offered an ultimatum of the refund of my purchase price or nothingA replacement machine cannot be purchased for the refund amount that Samsung has offeredThe retail value of my unit is $(see attached)This case is not simply a warranty issue as the machine was in working order prior to the technician's visitThe issue is that I was offered a free in-home recall repairMy machine was destroyed in the process and now I have been forced to accept some type of compensation just to start another waiting process with Samsung customer serviceSamsung did not deliver on their easy, free in-home recall repair as advertised (see attached)I was forced to accept their offer of less than full payment as a result of their threat to pay nothingI will still have to pay out of pocket for the damages caused by the company that Samsung contractedI have not had the use of my machine for days and have yet to receive any compensationThe electronic gift card that I was offered is useless because I cannot use it towards a washer and I would still have to put additional funds towards the purchase of another dangerous Samsung product.I will not be satisfied with Samsung's customer service until I actually receive the full retail value for the machine that Samsung ruined Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The product is still defective I really understand that things happen and appreciate Samsung's attempt to resolve my issue I will ship the product back to Samsung for repair no later than 6/8/15, as I am out of town Regards,

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows a service request, reference Txt# [redacted] was submitted to repair the unit The agent assigned to the claim called Mr [redacted] on 10/04/to confirm the completion of the repair where the ASC replaced main PCB on 10/02/on the unit However in the middle of speaking to Mr [redacted] about the repair, he disconnected the call The agent was unable to confirm with Mr [redacted] on the completion of the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to reimbursement for delivery fees/taxes Our system shows the agent handling her claim made several attempts to reach her to no avail The agent left several voice messages with their contact information for her to call back Please have Mr [redacted] return the agents call for further assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the customer is being set up for repairThe customer was offered a onetime accommodation of free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows a refund check in the amount of $608.44; reference Txt# [redacted] was issued on 7/20/for the unit Please allow 7-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their microwave ovenThe customer has been advised to submit their purchase receipt and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review options to assist with your exchange please confirm the following information: sans-serif;">• Model: • IMEI #: • Cellular Service Provider • Date of purchase Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # EC-WB2100BPBUS We have recently evaluated the unit in question during repair service and have advised to the customer that due to the fact that our authorized service center deemed the product to be with no defect found/no trouble found (within specification standards) we will not be able to grant her request for a buy-backWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The first sentence of Samsung's response is a lie, as they lied when they told me they would send me an authorization to return the unit and didn't, and there was no record in their computer that a request was made They never tried to contact meI had to contact them all the timeThey keep on giving me the same advice on how to fix the new laptop I had purchased directly from them, but it didn't workI even had Best Buy fix it and they fixed the keyboard, which also hadn't workedWhen you got them to take the unit back for repair, I received a telephone call from Samsung asking my permission to reformate the hard drive and reinstall the operating system I gave my permission I received the laptop back from Samsung several days ago supposedly repairedIt still had the same problem; it didn't allow me to download my Microsoft programs I live chatted Microsoft to ask if they could help me download the programs They did a diagnostic and found my operating system was corrupt The same operating system Samsung fixed Microsoft's repair company was able to remotely fix my operating system and download my programs, but they charged me $ I decided to pay because Samsung has shown it sells faulty products and doesn't back them up I don't suppose you can have Samsung reimburse the $ They will probably tell you it is under warranty and I should have sent it back so they could do the excellent repair job they already did Please put Samsung on what ever list you keep that warms consumers about the lousy products and service they make and have I don't think I would have gotten the authorization to send it back to them, if your agency hadn't intervened At one time during my contacts with Samsung, I asked for authorization to return it for repair and got an email from their repair department stating they would get back to me They never did The Revdex.com did a great job I can't blame you for what Samsung did, or in this case didn't do Thank you Regards, Dr [redacted]

The Samsung Recall Center should be sued for business malpractice After the recall went out earlier this fall regarding an issue with top-loading Samsung washer that disassemble under certain settings We have two identical washers at our place of business that needed the suggested repair On November 22, we spoke to Dareon about getting both washers fixedBut when the repairman showed up on November 29, he had a work order for only one washer That was the first error While the repairman was here on the 29th, we called to set up an appointment to repair the second washer on the morning of December We were given a confirmation number When the repairman didn't show up, we called spoke, eventually, to a supervisor, Giselle E*** Even though we had been given a confirmation number for the work that was supposed to be done on Dec6, she insisted there was no such record She kept referring to a conversation dated November 11, and insisted that only one work order was generated Disregarding the discrepancy between her claim of a Novwork order and our claim of a Novwork order, she had no response to the question: "If we have two identical Samsung washing machines that were purchased on the same day and are subject to the same recall, why would we not request work orders from both machines for repairs to be done on the same day?" Since she could not provide a satisfactory response, we asked to speak to her supervisor But, when asked, Giselle refused to connect us to the person to whom she is accountable We are currently set up to have our second washer repaired this Friday morning, but have no confidence that anyone will show up to do the repairs or have a record of any of this, should we call to inquire

[redacted] I am rejecting this response because: Your representative took my credit card information and told me I would be charged a $deposit I didn't view it as a courtesy on Samsung's part I shipped the phone that gets extremely hot when using data to Samsung the day I received the loaner Please refer to the original claim I will accept the business response once we receive the repaired phone or replacement and if it is a repaired phone we need to test it to make sure the problem is solved Once again while streaming data the original phone was so hot it left a temporary mark on my daughter's leg and she had to use a blanket to remove the cover If it had left a permanent mark Samsung would have heard from my attorney and the ante would have been much higher than just a replacement phone

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs an accommodation, we have offered the customer a buyback (refund)The customer accepted our offer and they have been advised that our refund department will reach out to them with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung is not complying with the recall they have set forthThere have been many complaints regarding the taxes and hosesCustomers were unaware that Samsung was shorting their rebate of required taxes and hoses that are necessary and included in the purchase priceI feel like I have been gone through a "bait and switch" tacticSamsung offers a rebate due to the issue but then has hidden tactics for every solutionI was orginially only offered the option to buy a new washer and put a temporary fix on my current washerThe same model as my current, month washer, was retailing at $1000, more than my rebate, so I waited for it to go on sale so I wouldn't have to pay any money out of pocket for Samsung's issueThen, when I finally purchased it, the in home repair became availableAfter reading multiple complaints, I'm glad I didn't go through with the fix, because it has led to bigger issues! If Samsung's machine wouldn't have been faulty, customers would not have had to pay for the 2nd set of hoses or taxesIf Samsung didn't want to pay for the taxes or hoses, they should have ensured their machines went through a quality inspection prior to releasing it to the public and endangering the lives of million customersThey knew there was an issue prior to my purchase in July and they need to refund their customers completelyMy washing machine was under warranty, why do I need to pay for anything to fix a Samsung issue? Regards, [redacted]

Upon review of the customer’s file, Samsung Agent sent an email regarding this Revdex.com complaint requesting for a refund for Samsung TVCustomer’s voicemail box was full after multiple attemptCustomer was issued a refund on 2/26/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his device We thank you for providing the requested information After full review of Mr [redacted] file and request, it has been determined that the unit is out of its manufacturer’s warranty which would not allow Samsung to service the unit free of chargeAt this time the only option is to have the unit set up for out of warranty repair which would be an out of pocket expense for the consumerIf Mr [redacted] is would like to proceed with having out of warranty services provided by Samsung, the agent would be more than happy to assist with that processFor further questions or concerns please feel free to contact the agent directly We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:1) The phone number you list answers you are placed on hold for about minutes then ask to leave name and numberNO ONE RETURNS THE CALLWhat kind of scam are you running with the Revdex.com??? You just reply through this site and NEVER talked to me onceThis issue is NOT resolvedJust because the RMA was setup doesn't mean anythingI want to speak with a HUMAN at SamsungNot get placed on hold asked to leave a message and NEVER GET A CALL BACKRevdex.com SAMSUNG is misleading customers and YOU acting like they are speaking to meTHEY HAVE NOTISSUE NOT RESOLVEDLets talk SAmsung! Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that the original 12-months of Limited Warranty coverage lapsed earlier this yearHowever, our records also show this lapse in coverage was addressed by their purchase of additional coverage through the Samsung Protection Plus (SPP) program currently availableThis additional coverage protects your investment beyond the original manufactures warranty and repair is available under this coverageWe have been working with the SPP team and they have checked in with the authorized repair company, Refrigeration and Appliances, and confirmed the necessary parts for the repair are expected to be delivered and depending on the customer’s availability, they can schedule install for Thursday 11/12/The Protection Plus team indicated they would be following up with the customer also to review the above informationSamsung sincerely apologizes for any delays during this repair and if the customer should require any additional information about the repair, we do suggest the customer to contact the SPP team directly as they will be able to provide and update without further delaysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The original micro SD card that was sent to Samsung back in September was never reparied or replaced Rather after follow up phone calls to inquire of its status Samsung representatives refused to respond to my inquiry A few days ago Samsung returned the micro SD card in the same fashion I sent it to them...it was not fixed or replaced I'm not sure why Samsung does not adhere to its warranty procedures as stipulated My question is when will the micro sd card will be replaced or repaired? Regards, [redacted]