Samsung Electronics America

Upon further review of Mrs./Ms [redacted] claim, Service tickets [redacted] & [redacted] have been processed in order to ship the correct model chargers We do apologize for this errorPlease use the UPS E-labels provided for return of the incorrect models received We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was contacted on August 28thThe customer stated he would follow up regarding his receiptThe customer was informed if he cannot find the receipt to contact his retailerWe are still waiting on a response from the customer regarding their receiptWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I feel they just do not back their product or provide satisfactory returns on faulty equipment Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, we show our customer service agent requested for a copy of the customer’s bill of sale simultaneously while research by our parts division was being processed on the part that was no longer availableWe explained that in the event that an alternative part was not available we could have looked into possible optionsHowever, a part alternative is available and therefore unit must move forward with repairWe offered the customer the option to move forward with the repair however explained that the cost would be at their expense since their unit’s warranty expiredThe customer declined this optionUnfortunately, due to the fact that an alternative part is available we will not be able to honor the customer’s requests for a refund or a free-of-charge repairThe customer may choose to continue with repair however it will be at their expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: they did not give me the loyalty credit twiceI will break this down in a quick estiment Cost of my note $875cost of a s$700Ddifference between the phones $cost of my phone case$55Loyalty credit $100Added all up thats $ I ended up with a check for $and some loose changeThat part is all good Heres where my complaint isWhen I made the exchange I was offered the sedge, the sactive, and the plain old sI personally love the note brandI own the note then got the note I paid cash for both phones when they were newI had no intentions of keeping the trade in phoneMy plan was to get the cheapest phone for the biggest refund so I could use the refund to purchase the next note phone that came outOf the phones the swas the cheapestIn march of I was told the scost just over $How is it legal for samsung to quote me a $price tag back in march of then use a $price tag to make the exchange? Explain to me how that is legal Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorA Samsung representative has attempted to contact at ###-###-#### and through emailThe representative left a message and email informing the customer she would be set up for a repair free of chargeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been requested via email for their Samsung Account ID and the customer was sent an Amex gift card for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his refrigerator Samsung has provided the customer with a full refund for the unit under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his Notephone Our system shows the agent handling his claim spoke with him on 4/03/and updated his address to proceed with the refundOnce the address was updated, a refund check in the amount of $875.00, reference Txt# [redacted] was issued on 4/08/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the complaint spoke with Cheryl (possibly Mrs [redacted] ) on 8/09/and informed her that the unit was OOW (Out of warranty) however Samsung will cover for the parts only which she agreed The agent submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Mr [redacted] /Cheryl to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, unfortunately there will be no accommodationsSamsung does not supply parts to customersWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to reimbursement for $haul away fee Our system shows that the original check did not include the haul away fee however a 2nd check had been issued on 5/12/in the amount of $for the haul away fee which was cleared on 5/24/by the bank We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] complaint again in regards to her phone Our system shows the agent who handled her complaint contacted Ms [redacted] today, 9/20/and advised that if she is experiencing issues, the only option would be service under its warranty for the device Ms [redacted] declined service and disconnected the call Regrettably other than service, no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, Samsung has contacted the customer regarding their TelevisionA technician has been to the customer’s home for repair on 4/28/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to ongoing issues with his washer The agent handling his claim spoke with him on 3/27/and offered the option to review possible accommodations available The agent requested a copy of the BOS (Bill of Sale) and will contact Mr [redacted] once received to evaluate his claim further We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Although, liquid damage is not covered under the Standard Limited Warranty, as a one-time courtesy we will authorize the free of charge repair of your product.If you would like to proceed with the repair please refer to Service Ticket # [redacted] and utilize the UPS E-label emailed to [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your contact history with Samsung it appears our agents have provided you with Samsung's Warranty obligationsUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung in order to receive warranty service If the product is within it's one year warranty period Samsung will provide warranty repairSamsung does not offer immediate replacement and apologize if Best Buy gave this information in error We also apologize if you experienced any trouble relaying the information provided to our customer support team, however, should a consumer request exchange they will need to make direct contact with the seller, or their Service Provider if insurance was purchasedAgain, Samsung can only offer repair If you wish to ship the phone for repair please contact Samsung Customer Support at [redacted] and an agent will process a new service ticket If you decline to have the phone repaired we must refer you to your service providerThank you

Complaint: [redacted] I am rejecting this response because: Again no one from Samsung has contacted me by phone or email ! I gave you both and you claim that you try to contact me but that has never happened Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF42H5000AW/AWe have offered the customer a buyback (refund) as an accommodation to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Note The customer has been offered a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you