Sav-A-Jake International

I ordered a haligan bar holster on 6/14/19, was charged for the item and I have not received it in the mail as of 8/14/19.
I ordered a haligan bar holster on 6/14/19, was charged for the item and I have not received it in the mail as of 8/14/19. I have left multiple messages on their voicemail with no call back. I have also emailed the company with no response. I was able to speak with someone on the phone once when I called, and was informed that it would be shipped within a week or so and that was over one month ago. Their customer service is awful and I feel that at this point they have stolen my money.

I ordered products from this company and have not received them. Have sent numerous emails and voicemails with no response.
I ordered 363 Quick Draw 4 Pocket Firefighter Tool and also 100-B Sav-A-Jake Rapid Intervention Firefighter Rescue Tool - Red for a total of $72.49 including shipping from the stated businesses website back on April 25 2019. I then also *** Part Number 144-2L for $14.99. It was all supposed to ship together. It is now August X XXXX with no delivery of my items. Payment has already been processed. I have called and left numerous voicemails and sent numerous emails with no response.

I placed a order June 12 2019 for a radio strap 62.24 was taken out of my account. I would like my strap or my money back.
On June 12 I placed a order for a radio strap 62.24 was taken out of my account. I emailed them June 25 she promptly called me and stated they were working on it that they were behind.July 25 I sent an email inquiring about the strap with no response July 31 I resent email inquiring about the strap with no response. On August 6 I sent another email no response. I called from my cell phone and no answer or returned call. I called from a work number and got a call back immediately she stated they had a large order come in and it would be 7 to 10 more days.

Have not received my paid for produce yet. Almost 4 months.
Paid for product on 4/7/2019 and still have not received it on 7/30/2019. When I try calling or emailing the company they do not answer and they said it should've been done in June.

submitted order for custom strap, tried contacting company about status and to cancel with no answer.
on 7/24/2019 I ordered a custom "thin red line" leather radio strap and Motorola radio holder for $103.48 including shipping, which I payed in a credit card. The next day I went online to try to find out how long my order would take, and noticed on google that there were many incidents of people saying that they have had issues with the company not responding to emails/phone calls, and that they have not received their order after a few months. after seeing this I tried calling the company, they did not answer so I left a voice mail including my contact info asking them to return my phone call and questions regarding the status of my order. I did not receive an answer to that phone call. on 7/29 I used the contact form on their website again trying to find the status of my order, I did not receive a response. on 7/30 I researched the company again and saw that the Revdex.com and many complaints against the company. on 7/30 I decided to just try to cancel my order before it was too late. on 7/30 I contacted the company with their online contact form on the website stating I would like to cancel the order. I also emailed the company directly from my personal email using an email address I found online for the company( ***@savajake.com) on 7/30 I also left numerous voicemails saying I would like to cancel order #AB-14078 ( I also put in bold letters in the subject of my emails saying CANCEL ORDER #AB-XXXXX). On 7/30 I contacted Capital one and stated I would like to dispute the charge for $103.48 - they put in a dispute and sayd they would try to reverse the charge.

product ordered and paid for mar 18. 2019.
called and emailed several times...
product never shipped
order total 22.99 order number AB-XXXXX

***,
This email confirms that your order was received at SAV-A-JAKE INTERNATIONAL. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order.

Thanks for using SAV-A-JAKE INTERNATIONAL.

Order Information
Order number: AB-XXXXX
Order Date: 3/15/2019
Billing Address
***
***@att.net
XXXXXXXXXX
x ***
*** XXXXX US

Additional Information
Account Info
Login: ***@att.net
Pass: *** Method
Online Credit Card

Order Summary
thumbnail image 400-B6R 6 ft. Reflective Firefighter Utility Strap - Hi Viz Orange - 1 Inch Wide 6000 lb. Nylon Webbing
$17.99 x 1
$17.99
ordered online using paypal. 22.99. march 18, 2019

Paid for my order. Never received my order.
Made the following order.
Total: $51.98
Date Ordered:: 2/19/2019
Order Number:: AB-xxxxx

Never received said order. Company has not returned multiple messages, emails, or phone calls regarding this order.

I placed an order on line and my bank account was debited. I then never received the product and the company will not return my messages.
On June 17 I placed an order for a radio strap, order #AB-XXXXX. I then received nothing. I never received any correspondence of any kind and did not receive the strap. I have emailed twice and called three times over the past month without any correspondence. At this point I just want the $47.99 credited back to my debit card.

Order placed, funds transferred, no product received.
On June 10th, 2019 we placed order number AB-XXXXX at Save-A-Jake International's online website. The order was for a 240-D 2" Wide Firefighter Nylon Radio Strap Combo Set - 3M Fire Resistant Red-Orange Reflective size Small/Medium 55-64 inches. the strap was supposed to be personalized on both the strap and the radio holder with the words Avery 25. The cost of the merchandise was $107.95 and there was a shipping charge of 8.00 for a total of $115.95. on June 12, 2019 the fees for the merchandise were withdrawn from or account. The order was supposed to ship in 2 - 3 weeks. We have not received the order and we have attempted to contact the company every day for the last 2 weeks and have not received a response.

Product was order, but never delivered
On June 2 2019, I order a product from Sav-A-Jake International. I was provided a confirmation number and my credit card was charged for the agreed upon amount. After several weeks of not receiving the product, I decided to send several emails and made several phone call to inquire what has happened. No calls were returned and I received no email replies.

Order #: AB-XXXXX
Order date: 6/2/2019
Product 117-A Firefighter Axe/Halligan holster

Charged: $26.99 Chase

Failure to deliver product after being charged for it.
Ordered item numbers 483-5 and 162 on order number AB-XXXXX on April 19, 2019. I was charged the full amount: $131.48, which came out of my account on April 22, 2019. After one month of not hearing any update, or receiving any shipping information, I submitted a customer request 6245, asking for an update on my product. I heard nothing back from the company, and called them a week later. After several attempts at calling the company, with no answer, someone finally called me back. She stated that the company was extremely backed up on orders, and made their product in house. She stated that my order should ship within 1-2 weeks though. After another month, the product still had not arrived. I called again, several times, before someone finally called me back. This person gave me the same exact spiel as the first time, and also stated that, once again, my product should arrive within 1-2 weeks. It has now been three months since the products were ordered, and I have still not received them, nor had any update.

We ordered two items at the end of March 2019. After 2 weeks I checked on the status as we had not heard they were shipped. I left a VM and got a return call telling me the items were "made to order" and had not been started. Was told they would be and to expect them to be shipped. A week later, still no products and no notice of them on their way. After emailing and leaving messages, I filed a complaint with PayPal, still no items nor credit on our PP account. FINALLY, it's mid-July and we just got the order.

The quality of the items is good. Very sturday, but holy cow, we needed them in May. I would suggest finding another source.

I order a radio strap, anti-sway strap and radio holder. My card was charged, but the merchandise was not received. No response from business.
I order a radio strap, anti-sway strap and radio holder on July 5, 2019. My card was charged on July 9, 2019. No updates have been provided as to shipping and the merchandise has not been received. Several attempted contacts to the business have gone unanswered.

I ordered and paid for a 1.5" radio strap with silver reflective on February 13, 2019 and still have not received the item.
I ordered a 1.5" radio strap and holder on February 13, 2019 for $68.24 including shipping. I first attempted to contact the company late February to get my order status. I again tried to contact them by phone weekly since then with no response. I did receive two phone calls saying it was supposed to have already shipped or it was shipping within the next week. I have not been able to get into contact with anyone at their phone number for over 1 month now. The last time I spoke to the woman she said "I'll get a status for you and call you back within 48 hours. I never heard from her again and she will not take or return my phone calls. I have requested a refund twice on their internet portal with no contact. I sent them messages on 2/26, 4/15, 5/27, and 7/8 with no response.

I have not received my order, I have called number of tomes and sent emails no response. Since my first order my credit card had to be canceled do to activity since being canceled and I have recieved a new one. I figured I would order it again. Still have not heard from them or received my item.
Product_Or_Service: 06/19/2019

non-delivery of product
On 3/8/2019 I placed two orders (AB-XXXXX and AB-XXXXX) for 139-A 2 Ultralite Firefighter Nylon Radio Strap Combo Set - Motorola Compact Radios - Solid Black, personalized radio holder as: Medic 18 for $44.99 each. $52.99 was charged twice to my credit card on 3/12/2019. I have tried to submit an email through the web site as well as left several voice mails, to date, I haven't received the straps or any phone call back from the company.

I ordered (8)straps @ $49.99 each on Feb 2, 2019. I expected them to ship on 2/28, then on 3/14. I have inquired via email and voicemail with no reply
2/4/19 Ordered online with my company AMEX (X) XXX-***-BAR - Denver Load/High Rise 3pack black w/3M silver scotlite small straps, for the MASSPORT Fire Department. Order #AB-XXXXX. I was given a 2/28/19 ship date at that time. On 3/1 I was given a 3/14 ship date. The last time the vendor returned my call, was on 5/2/19 and I was given a 5/9/19 ship date. I have emailed, and left voicemails, but have not gotten any response since that time.

Ordered a radio belt from these cowards two months ago. No updates, no emails, no calls, but they were quick to take my money.
I ordered a radio belt on April 23, 2019. Order number is -XXXXX. Payment method was online debit card. For a total of $67.24 I'm VERY frustrated with this company as I am not the only one they have done this to, and I am shocked that they're still an existing business. Taking peoples hard working money, and to say they're trying to help first responders/EMS is a complete joke from this company. I want a full refund and I hope someone can investigate and run these no good cowards out of business.

Order number: AB-XXXXX
Order Date: 6/9/2019

Never received,contacted them 3 times
Order number: AB-XXXXX
Order Date: 6/9/2019

866-5 SOT Kayak Self Rescue Ladder - Burgundy/Silver
$19.95 x 1 Total charged $25.51 on *** Card
I have emailed twice and called once trying to find out if this item shipped. No response. Order stated they would notify when shipped. I no longer want anything from this company, customer service is non existent

Ordered one item on February 27, 2019. After multiple emails and two conversations to resolve. No item sent and will not respond to call or email.
Ordered a thermal imaging strap February 27, 2019 for 37.99 plus tax (Total 42.99 with shipping). First two inquiries were addressed and female stated the item would ship with in a couple weeks and apologized for the delay. Called and emailed one month later after not receiving the product. The are no longer returning emails or phone calls after multiple attempts. I have saved all correspondence if needed.