SaveYa

Hello *** We processed a refund request for you on 11/for the affected gift codeWe apologize for the inconvenience that this depleted gift code has causedYour refund should be visible on your credit card statement within 3-business days of 11/23. Best regards,The SaveYa Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You are parroting exactly what was in the e-mail communications from before. You have provided no additional information. There was no "explanation was provided in the refund request decision notification email that was sent". The card was used by your company employees OR the person you bought it from AFTER you sold it to me. If you can prove otherwise with Gift card history FROM *** *** then I will stand corrected. Again, you don't bother to read the details of my complaint. This paper gift card is invalid when I tried to use it in store AND online. Five Guys does not accept paper gift cards. (Photo of gift card is now attached)
Regards,
*** ***

Hello again *** As was explained to us, the process related to re-purposed gift cards has changed to be considered a quasi-cash instrument and are not handled in the same manner as regular gift cardsWe (SaveYa) have not changed the way that we charge or process orders in any wayThe Industry code for merchant processing is different for these transactions now, and is not a result of us changing anythingThis new industry coding triggers the cash advance fee that is incurred. SaveYa is not responsible for the re-classification of "re-purposed" gift cards, nor is this industry code changed across all credit card brandsAs we have not changed or adjusted our business process in any way, it is not our responsibility to list the specific merchandise type that varies on credit card issuer on our site. Best regards,SaveYa Customer Service

Hello ***, Thanks for contacting SaveYa regarding this issueBecause of the information that was provided to us during your account registration and the additional information provided to us by our compliance partners, we were unable to accept your account for transacting on SaveYa; this
mismatch of information is why your account was frozen. As you've requested, your SaveYa account has been closed and information removed. All the best,The SaveYa Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It seems that Saveya is acknowledging its shortcomings (not being efficiently able to distinguish different types of sellers, accepting from non-bulk sellers and then rejecting the offer day after)However, they are not willing to make any exceptions in order to correct their issues and find a resolution that can benefit their customerThey are only interested in getting a resolution in their favor and close this case, which is hardly a surprise.I do not accept the outcome of this case but also do not wish to spend more time as I know I won't get anything out of thisResolution is not satisfactory, so closing the case will not be initiated by meHowever, you can do what's appropriate and I won't be involved anymore. Thank you for your service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. My view is that SAVEYA didnt even attempt to offer assistance Lowe's confirmed gift card balance is active but without original merchandise credit card, they cannot issue a new gift card.Failure of SAVEYA offering to assist, resulted in me losing $available in these gift cards.If SAVEYA cannot offer to assist, then it should be assumed that these cards were stolen.Regards,
** ***

Hello ***Thanks for contacting SaveYa regarding this issue with yours and your associates accountsWhen your most recent orders were placed, our compliance partner was unable to approve them based on the screening criteria that we had previously set, and all authorizations attempted for these
orders were released appropriately when the orders were cancelled with no funds being captured or retained by SaveYaAny authorization hold placed for an order may take up to 3-business days to disappear from your credit card statement depending on the credit card issuerDue to these cancelled orders, we opted to no longer do business with these accountsAs you have previously done business successfully with SaveYa on transactions *** and *** you know that the gift codes and service that we provide is legitimate and not a scheme to capture credit card informationSaveYa does not do anything with the billing information that is input on our site by customers for anything other than processing orders that are placed on our site. We apologize for the inconvenience, but we are not able to do business with yours, or any of the other mentioned blocked accounts. Best regards,-The SaveYa Customer Support Team

Business' response to my complaint does not resolve my issue nor answered my questionsDeflecting the blame on *** is unacceptableThe *** gift card was sold to SaveYa back in AugustSaveYa verified the balance of $at the time of the sale and then issued me a check shortly afterAs I no longer own the gift card, how can I be in a position to contact *** on this matter?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While it says that my account is closed, I want to make sure that all of my personal information as well as my credit card information is deleted/removed from their systemJust because an account is closed, often times, businesses still keep customer informationI explicitly requested this (and my account to be closed) as well as a confirmation.
Regards,
*** ***

Hello again ***Your order sydsp*** that was placed on 09/22/was unable to be refunded to your credit card on your refund request date of 04/30/due to the age of the orderThis refund attempt was outside of our standard refund time allowance and guarantee of plastic gift cards (days), but was attempted to be processed as a courtesyAs another attempt to satisfy the request, we issued a check for half of the order value and mailed it to the billing address from your orderWe do not mail anything orders, payments, or otherwise to any addresses other than that on the order for security purposesThe trackable FedEx mail package that we sent to the previous address with your name on it was successfully delivered and not forwarded to another addressAs you've indicated that you have since moved, the check has been cancelledWe will not issue a new check to a different address, and will not be offering an alternative form of refund for this order any longer.Best regards,The SaveYa Team

This is in addition to the complaint I made on Sunday, August 30th, On Tuesday, September 1st, I received a response from the named businessThey indicated to me that the first transaction was cancelled which I knew this already because I am the one who cancelled itThis tells me that the customer service representative wasn't paying attention and escalated a complaint on the wrong ticketFurthermore the email went on to address the second still as of this email pending transactionIt explained that the card was verified however the computer made a mistake due to the previously cancelled transaction and nullified the new oneI've spoken with customer service whom assured me that the balance had been verified and we were just waiting on a settlement number for funding to be sentThe website indicates it's still pending and so does customer serviceI contacted the retailer I purchase the gift card from and they indicated that on Thursday, August 27th, the remaining balance of $was zeroed out by a third party gift card vendorGift cards llc and their subsidiaries are defined as gift card vendors by ***'sI made sure to clarify thatIn order for me to get the exact transaction details I have to file a police report which I have not done yetI was hoping this would be resolved by now.I want the full $value in cash deposited into my paypal account or the funds put back on my original gift cardThis is so ridiculousThis compnay ripped me off for nearly $and they are now trying to say they didn'tI want the money originally offered minus their fees

Hello ***, Thank you for contacting GiftCards.com regarding this issueAfter your contact with SaveYa via ticket CSRHD-*** on December 23rd, they reissued you a check for $on 1/05, which should have arrive via USPS First Class Mail by nowAs it has not, they have requested that
check be cancelled and a new check be mailed to you for the same amountYour check will be mailed to the address in ***, California via USPS First Class Mail, but tracking services will not be provided -GiftCards.com

Hello ***, Thanks for reaching out to SaveYa regarding this issueAs indicated in an answer on our FAQ on our site (https://www.saveya.com/support#howLongBuy) for how long it takes to receive an order, we do indicate that most orders are available within minutes of being created; some orders however may take up to two business days pending reviewFor first time customers, typically orders are available within an hour of placing the order, as our compliance partner needs time to build a customer's profile based on their account and order information if they have no previous informationWe sincerely apologize for this delay, but it is a necessary precaution to protect our customer's transactions as well as our business's securityRegardless, we have processed a refund for both of your orders as a courtesyYour refunds will be visible on your credit card statement within business daysWe apologize for the inconvenience that the delay in your orders processing has caused. Best regards,SaveYa Support

My order was rejected in the same minute it was submitted. Later SaveYa conducted a review of my account and decided to freeze it (no transactions allowed) with no explanation. I have a FICO score of 836 and have never missed a credit card payment in over 30 years. Ironically, my bank called me to confirm whether SaveYa's inquiry was fraudulent. I wonder if SaveYa is having problems and is rejecting customers with banks that investigate their activity. That worries me enough to not inquire further.

Hello again! Our response to your concerns are as follows:1. Though [redacted] does do phone verification for gift codes, as a business it is our decision after a cost-benefit analysis to not accept and have to individually verify gift codes from individual sellers, as the typical volume of [redacted] gift codes that we accept from our bulk sellers would be inefficient to verify for both us and [redacted]'s call service representatives. 2.While we do have the ability to distinguish between bulk seller and individual customer accounts for preferred rates and selling features, we do not currently support enabling or disabling merchants for different account types. As such, whenever our account managers enable a merchant for a bulk seller to create an order, some orders are also created by individuals. As these orders are all created in a pending status, we reserve the right to revoke those orders based on the previously provided information in addition to the response to your first concern that are created in that time frame. 3.If you would like your account to be closed, you can submit a customer service ticket to do so, but as stated in our customer service ticket's response, while there is an active Revdex.com complaint open, we do not transact with the affected account to avoid any concurrent issues from occurring.

Hello [redacted],Thank you for contacting SaveYa regarding the issue with this gift card. As our customer service team indicated on 1/29/2018 via phone to you and another party calling on your behalf, as well as via customer support ticket on 1/30/2018, we are unable to process a refund for this order from...

03/19/2017. Your order is ineligible for refund, as it is outside of the 90 day (3 month) guarantee period that we offer. We have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our site. Because of this, we suggest that gift cards are redeemed within 90 days of the purchase date, and is why we have our 90 day guarantee. Best regards,The SaveYa Team

Hello [redacted]!In accordance with SaveYa's Terms of Use and Privacy Policy that are agreed to prior to placing an order, when a credit card is authorized to a customer account, it is securely stored in the event that a refund may be processed to it or in the event that the authorization for the order...

should be reversed. For these reasons, we do not remove or allow for the removal of Credit Card information from an account, nor give our staff the ability to view or edit that billing information. As this is the case for active use accounts, your account has been closed as requested. Best regards,The SaveYa Customer Service Team

Hello [redacted],               
Thanks for reaching out to us. We are sorry that your orders could not be
processed, but feel that in our responses to your emails to our account
managers and customer service tickets that we...

thoroughly explained why your
orders could not be processed or settled, as well as offered solutions for your
future orders to be successful. There were a number of purchase orders that
could not be processed due to authorization holds being unable to be placed on
your credit card, and then on the subsequent order created at a later date, the
acquisition rate for the merchant you were attempting to sell was different. At
no point did we change the acquisition offer for a purchase order after you
created it. After more review and analysis of your account details, we
unfortunately had to send you a compliance email stating that we could no
longer do business with you. We apologize for the inconvenience that this has
caused, but are unable to work with you in the future.-GiftCards.com and [redacted]

Right after my complain was forwarded to the business, I got a message the refund was granted. Thanks Revdex.com help. In their response, it declared the card was lost in the mail. I believer it is only an excuse for some seller who is cheating and never mail card. The gift care is mailed from some unknown individual like us with no tracking number for the mail. No way to guarantee the card is truly mailed and safely arrives to the seller hand.  Hope the tracking number is requested in the future, otherwise, more buyers lose confidence and will never buy gift card from the web site. Regards,
[redacted]