SaveYa

Hello ***, Thanks for contacting SaveYa regarding this issueWe understand why you're frustrated regarding your account not being able to transactYour order was not cancelled due to a promo code issue; looking at your account and order information, our compliance partner reviewed data points from each and determined a block to be placed on your account to disallow for future order submission to them with your order information.We do include in our Terms of Service that we reserve the right to decline access to the platform if we so chooseOur compliance department reviewed your account information and determined the block that was placed remainWe don't release the specific criteria that our compliance department screens and reviews accounts on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused.We have confirmed with Gift Card Granny that your reward points redeemed for a SaveYa promo code have been returned to your account as of 1/10/Best regards,The SaveYa Team

“Hello ***,Thank you for contacting GiftCards.com about your SaveYa purchase orders saveya- [redacted] and saveya- [redacted] As explained in our response to your customer service ticket, we could not process the first purchase order you placed, as an authorization hold could not be placed on the credit card on your account at the time of the transactionFor the later purchase order for the same card, we were able to place an authorization hold, but our system cancelled it as it saw the other purchase order for the same card and did not processWe never acquired this card from either purchase order or touched the balance that it had on itThe $hold you saw on your card was the authorization hold that was successfully placed for your second purchase orderThese holds are removed from credit card statements within business daysWe apologize for the confusion and inconvenience that this hascaused-GiftCards.com”

GiftCards.com has contacted Mr [redacted] on Thursday July 16thand are refunding his purchase to fully resolve this complaint Below isour correspondence with Mr [redacted] “Hello [redacted] Thank youfor contacting us regarding your [redacted] order [redacted] We reached out inresponse to your customer support tickets yesterday and issued you a refundsuccessfully for this [redacted] eGift codeYour credit card statement shouldshow the refund within business days from when the refund was processedyesterday, July 15thWe apologize for the inconvenience that this has caused”

Although SaveYa cannot find any wrong doing with the handling of this purchase order, we are issuing you a refund for these gift codes in the form of a check for the offer amount (256.83) on your purchase order in good faithYour check is being mailed via USPS First Class Mail to the billing address from your purchase order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There is no assurance that my personal information and credit card has been completely deleted by this company Regards, [redacted] ***

Hello [redacted] We, nor our employees, used your gift code on the day it was submitted to usWe are not able to offer any resolution to this issue -GiftCards.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still waiting for gamestop's respond to my request on information about when and where the gift card was redeemedI didn't use the gift cardI want to find out what the problem isIf saveya can give me that information, I will appreciate itIt is not a "A or B" questionIn this case, saveya simply implies that if it is not the buyer, it should be the sellerI sold some gift cards to saveya and the total amount is far more than $Why would I redeem the gift card and assume no one would find out? It is not a single case that sellers received takeback after gift cards were sold to saveyaI am questioning how saveya can prove it is not someone inside did use the gift card For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Xueqi Zhang

Hello Emily, Thank you for contacting us regarding your orderYour customer service ticket opened on 08/30/was responded to on 08/31/2017, providing information about our Guarantee (https://www.saveya.com/guarantee) and Terms of Use (https://www.saveya.com/terms)Your order is ineligible for refund, as it is outside of the day (month) guarantee period that we offer for plastic gift cardsWe have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our site, as well as merchants (such as [redacted] ***) changing their terms of service and gift card operations on an unpredictable basisBecause of this, we suggest that gift cards are redeemed within days of the purchase date, and is why we have our day guaranteeWe apologize for the inconvenience that this order has causedBest regards,The SaveYa Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I first thought this was an isolated problem, with my credit card or billing address, whichever the problem was, then of my colleagues and friends, from different states with different credit cards, tried and failed the same way and their funds had been hold for 5-days for no reason just with order cancellations.Worst part is as they did to me, each time I called with a cancellation, they said on th ephoen give us business hours and we'll reset your account and you can make your order again.This continued over and over for days with orders being cancelled and reset and reordered.And I repeat, not only with me, with other people as well and I can get their order numbers too, their names are Ahmed Ashour, Ilker Dincmisir and Farhan Guard, all legit individuals with many other orders placed onlineIf we are not complying with any online verification method, how come saveya is the only vendor causing problem to all of us, total of people from states!?!?!This is not acceptable and this vendor is still stubbornly not accepting these facts, not explaining any of their reason or trying to fix the issueIf they really have these gift cards, they would sell it, not play around with us back and forthTotal of over transactions with people and only of them were with actual cards Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Refusing to do business with a customer without giving a reason is preposterous ( our partner decided something isn't a reason) I have a credit rating over 800, never missed a payment on anything, yet this business treats me as a deadbeat Regards, ***` ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so everyone is aware, the card was empty and I did not have the opportunity to use any of the funds because there weren't any Regards, [redacted]

Hello *** Thanks for reaching out to SaveYa regarding the issue with the [redacted] code from order saveya-[redacted] There was a mistake in the closing of your customer service ticket that resulted in our comments not getting sent to you successfully on 10/when the ticket was closed, and we apologize for that communication issueOur explanation that was to be provided on 10/is the following: When we contacted [redacted] about this gift code, it was found to have no transactions associated with it, and set to $after we had verified it numerous times for $As such, when a customer purchased the gift code, it was unable to be used, and the takeback was issued against your orderIf you have further questions about the incorrect depletion or deactivation of your [redacted] gift code, please contact [redacted] directly Best regards,The SaveYa Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Saveya.com checkout does not display the credit card information during checkout It does a "quick" checkout without asking the customer when there is a saved credit card information -- which I didn't authorize for them to save in the first place All I clicked was the "Continue" button waiting to enter my credit card information But Saveya.com charged my saved credit card without asking me firstMoreover, they reneged on what they said: cancel the transaction and refund me It's not my fault that their CSR don't know their policies Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below You continue to say for customer privacy you can't tell me why you blocked my account, how is it that I the customer and asking for a reason but for my own privacy you can't tell me??? I have asked by email which would be a private answer, I called also would be a private answer, yet for my privacy you can't tell meI honestly don't feel like you have a reason for blocking my accountMy address is correct, my credit card information is correct, I havent done anything fraudulent, the only thing I have done as a customer was try to buy a Gift Card from youAt this point I don't care if you reopen my account, I just want to know why I was blocked in the first place Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below How convenient! When you don't want to honor a promo code, you can make up a ** reasonIf the promo code is not the issue, why don't you send me $that I've lost because of the useless promo code? Regards, [redacted] ***

Hello again ***We are not deflecting blame on any party regarding this transactionWhen you sold us the [redacted] gift code, you agreed to our Terms and Conditions stating that if this gift code were to be unable to be used or incorrectly depleted of balance, then a takeback would be issue on your credit card for the value that we payed you for the card, plus a $processing feeAs the gift code was drained of balance without having any transactions associated with it, we issued the takebackAs we have received back the funds that we paid you for the card via the takeback that was processed, the gift card is owned by you and not usWhen you inquired to us about why this happened, we let you know the information that was provided to us by [redacted] regarding the lack of transaction history, and let you know that any further questions about the gift code should be addressed to ***, as you acquired it from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.You say I can contact [redacted] *** myself and get the transaction history You contacted [redacted] *** to find out the transaction history (and claim it was used after I bought it) but can't share it? Provide the history if you contacted [redacted] *** I don't understand why you wouldn't have that information if you did so Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am concerned that this business is keeping my credit card on file as I do not trust they will make another mistake and incorrectly charge me.After reading other reviews online it is now obvious to me that SaveYa has repeatedly charged customers incorrectly Regards, [redacted] ***