SaveYa

Hello ***,Thank you for contacting GiftCards.com about your *** order ***”, We apologize for the delay in approving, processing, and delivering your order, as first time purchases do take a slightly longer time to process on averageOur records indicate that your order was completed
in a minute time frame, and not hours as our customer service representativescommunicated to you, for which we apologizeYour gift code is available on your *** account at ***
Our goal is to resolve customer issues within business daysWhile this is within that time frame, we express our regret for the lack of clarification on our response timeWe sincerely apologize for the inconvenience that has been caused by these miscommunications and the short delay in getting you your order.-GiftCards.com

Hello again ***, We confirmed that check number *** was created on 05/and mailed to your address on * *** **Your check was mailed via USPS First Class Mail, and should arrive within 7-business days of the mailing date

After some investigation, we have found that the payment in dispute was paid via ACH on 5/4, however it was returned back from PNC Bank citing the following reasons:5/7/- R03-No Account, Unable to locate. Routing: 1***. To rectify the matter, we have issued check
#*** for $and it will be mailed today. We apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSaveYa had the card number and pin qnd were the only holders of the card information at the time of useI live in *** and the card was purchased in ***When the merchant was contacted they stated the card was used in *** *** There is no possible way that anyone could have used the card without being provided the card information provided by SaveYaRegardless of their claims I believe they are responsible for my loss.
Regards,
*** ***

Revdex.com:Thank you for your response I appreciate that you corrected your errorHowever, I am not very pleased that no one who I spoke to at your call center was able to help me and that not even your social media team seemed interested in my complaint. I don't think you treated me fairly though of course I'm happy that Revdex.com helped get my complaint resolved.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I attempted to place an order today, and once again was blocked due to "fraud detection"There is absolutely no fraudulent activity on my account whatsoeverFurthermore you stated that you removed any blocks on my accountAs this is your company it is astounding to me that you cannot notify your "compliance department" that my account is cleared and okayIf it was fraudulent activity on my part then I am sure my account would be closed, just not blocked from submitting orders as it is nowI am willing to send in ID or any type of verification necessaryHowever I am not willing to accept that my account is blocked and you can not provide me with a reason why or an option to rectify the situation.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From my end, the only discrepancy I can think of is logging in from California (My parents house), when on my account I have listed my home address in New Orleans, LAHowever, this seems to be a strange reason to put a block on someone's account as people move around often and shouldn't be only allowed to login from a certain area, IP address, etc
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello ***Thanks for contacting us regarding this issueWe've reviewed your accounts and ordering history and have reinstated your account ***' for future useThe other account linked to your account has been closed (it can still be logged into and accessed, but no transactions
can be made from the account.) The account issue that was encountered was caused by our compliance partner's review of your most recent order and was unrelated to your billing information change.Best regards,SaveYa Customer Support

Hello ***, Thanks for contacting GiftCards.com regarding this issueOur compliance partner placed the block on your account after noticing that your account information and login history had discrepanciesWe are unable to provide more information than that, or remove the block, for
both customer and business security and privacy -GiftCards.com

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated previously, the business advertised the item being sold as Gift Cards, but instead delivered Merchandise Credits Now the business stands behind their refund policy but does not acknowledge that they failed to deliver the items that they advertised Since they refuse to exchange the Merchandise Credit for Gift Cards, I request that the Revdex.com record this complaint as a failure to deliver goods as advertised Regards,
*** ***

Hello ***, Your account was confirmed and verified on 1/when our compliance partner removed the block from your account in their systemYou are able to create new orders whenever you’d likeAgain, we apologize for the negative experience you had with our call center support -GiftCards.com

Thank you for contacting *** regarding this issueWe realize it's frustrating because we can't provide specifics; it's a delicate balance between our customers online experience vs our corporate security. Our compliance department reviewed the customer’s multiple accounts They detected
some irregularities with your account /ordering and havetherefore opted to no longer do business

Hello ***! Though we can not find any issue with the handling of the code from order saveya-*** and the status of the order and code correctly shows as revoked, we are submitting a one-time courtesy compensation for this gift code for the negative experience that you've had
with our customer service team and ordering processYour check will be for the offer amount we had made for the order ($128.09), and will be mailed via USPS First Class Mail to the billing address on that order All the best,SaveYa.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, despite initial difficulties in dealing with SaveYa, I later received excellent support from their team in getting my issue resolvedI am very happy with their response and would like to close this case with Revdex.com.Thank you,***

Package was received and signed for by ** *** on 1/with the FedEx tracking information provided

We have reviewed the communications regarding this item and determined that there was an internal issue in communicating the correct check status for this orderThe original check had a stop-pay put on it when the new replacement check had been requested on January 26thWhen this stop-pay was put
into place for the initially issued check, it was marked as cleared erroneouslyWhen the replacement check request was reviewed, it was cancelled due to this incorrect status, and consequently it was also wrongly communicated that this check would not be reissuedTo correct this, a $check was printed and mailed today for the $and $check fee that was incurredThis new check will arrive via USPS First Class Mail within business daysWe sincerely apologize for the breakdown in communication that caused this to be escalated to this level without resolution

Hello ***Thank you for contacting
GiftCards.com regarding this issue and your customer service response from
ticket CSRHD-***We were not informed by our seller that we acquired these
gift codes from that either had any terms and conditions different than that of
*** ***
cardsAs such, they were entered into our inventory system
as gift codes, which, as you’ve informed us, is incorrectWe sincerely
apologize for the inconvenience that this has caused, and have issued you a
complete refund for your order, which should appear on your credit card
statement within business daysWe will be taking the necessary steps to
ensure that this is not able to happen again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***