SaveYa

This refund request is being declined as we do not refund for eCodes per our Terms of Service, as well as the order being from September 23rd 2015, over months prior to *** policy change regarding their merchandise credits

Hello ***Thanks for contacting SaveYa regarding this issueWe understand why you're frustrated, as you were previously able to order but your most recent orders have no been able to be processedOn the submission of your most recent orders, our compliance partner reviewed your account and
order information and determined that they were unable to be approved and processedWe don't release the specific criteria that they are screening and reviewing orders on for our security and customer privacy reasonsDo to these orders being cancelled, your SaveYa account is no longer able to transactWe apologize for the inconvenience that this has caused, but cannot reinstate your account or transact further with you based on this information.Best regards,SaveYa's Customer Service Team

Hello *** Thanks for reaching out to SaveYa, I apologize for the inconvenience that this account issue has causedI was unable to find any customer service tickets requesting your account deletion, but have done so as you've requested in this complaintYou may have received an email for a
change of your account information when we removed your information, in which case I apologize for the redundant notification. All the best,Eric T***

The gift code which wassold to SaveYa on purchase order saveya-*** on 6/was not attempted to be purchased from SaveYa until 06/When the customer who purchased the item reported that the gift code was unable to be used, SaveYa investigated with GameStop and found that the card was redeemed in store at a *** ** GameStop on 06/for it's full valueAs this was prior to a customer purchasing the gift code, the take back was issued

Hello *** It has been a recent development that some credit card companies are processing orders as quasi-cash instruments and have associated fees with these transactionsThis change of classification of merchandise type is the credit card issuer's processing method, and not due to any
change in the way that SaveYa bills our transactionsIf you are incurring fees, please update your credit card information to that of a different credit card provider

Hello ***, Thanks for contacting us regarding your order saveya-*** Due to the large value of your order and your bulk seller application not having been processed, we were unable to accept your order, as it was over our $300/week acquisition limitYour customer service
ticket opened on December 18th (***) was responded to on December 22nd, letting you know that we received your gift cards and would be mailing them back on December 23rdYour customer service ticket opened on December 29th (CSRHD-*** was responded to today with the same informationThis mail has delivery confirmation and a signature is required, so we can be sure of its arrival and acceptanceWe apologize for the inconvenience that this over-the-limit order has caused GiftCards.com

Thanks for allowing us to address your concernsWe do apologizefor the delay in our response to youThere were some technical issues thataffected your orderWe do apologize for any inconvenience this may havecausedYour account has been refunded in fullThank you again for allowing usthe
opportunity to address your concernsWe do sincerely appreciate yourbusiness

Mr ***We apologize for your experience on *** I believe we have discussed this matter with you on multiple occasions through our support team, but please allow me to review the facts formally.- We received your submission of *** Airlines cards on 5/3/15- It is our
practice to verify every card balance before we confirm an offer amount.- We attempted to verify the card's balance multiple times starting on 5/3, but to date have not been able to do so.- We even spoke with *** to confirm that the card numbers entered was a real card numbers and *** has advised that the card numbers do not match any gift cards in their system They did advise that these might be Rewards Credits that can only be redeemed by the recipient.-- If you would like to verify the balances yourself please feel free to check them on: ***
It is our practice to notify our card sellers by email when a card is unable to be verified and to alert you that your card(s) is not being acquired by us Please see the attached screen capture of your submission records to see that our system advises that there is a missing PIN We hope that you attempt our service again at a later date Thanks

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I see the charges have been dropped, however, please note, there were pending charges and these were not authorized It's not ok for this company to make a customer turn Saveya over to Revdex.com in order to resolve this type of issue, when no one was willing to take care of this problem over the phone I hope their business practices will improve for the sake of others
Regards,
*** ***

Hello ***Thanks for contacting SaveYa about your order sydsp-*** placed on 07/17/As is listed on our site FAQ ***, our Guarantee page ***, and our Terms of Service subsection "Return of Merchant-Issued Closed Loop
Gift Cards", we do not guarantee gift cards outside of days. We have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our siteBecause of this, we suggest that gift cards are redeemed within days of the purchase date, and is why we have our day guarantee for plastic gift cards. Best regards,The SaveYa Support Team

This was cleared on 6/and should have processedautomatically, however did not.The Seller was called and has accepted a paypal payment plus thecoverage of paypal fees to expedite the closure of this issue

Hello ***Thanks for reaching out to SaveYa regarding this issueWe verified the funds of your gift card and settled your order on 10/26, at which point we generated your payment accordinglyYour gift card was then subsequently sold on 10/27, which our buyer then reported it as a zero
balanceWhen we verified the card again, it was for a zero balance, and *** would not provide a transaction record for the gift code other than the date, which was provided as 10/Because of this, the takeback was issued against your credit card, as per our Terms and Conditions for selling a gift card that has lost it's balanceWe sent a pre-takeback notification yesterday in case there was more information that you would be able to provide to us as the original card holder, but no further information was receivedAs such, the takeback was issued to your credit card. I have credited the Takeback charge that was assessed to your credit card for the full $amountYou should see this credit on your credit card statement within business daysWe apologize for the inconvenience that this has caused. Best regards,The SaveYa Team

Although SaveYa cannot find any wrong doing with the handling of this gift card balance, we are issuing you a refund for this gift code in the form of a check for the offer amount on your purchase order in good faithYour check is being mailed via USPS First Class Mail to the billing address from
your purchase order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***The customer support representative who responded to your customer support tickets provided correct information*** has verified your gift cards for their correct $balance, as provided by their gift card balance check phone number (###-###-####)As stated in our merchant description
for ***, our gift cards are eligible to be used in the theatre by the printable copy, or by being scanned via our appBest regards,The SaveYa Support Team

Hello ***After more information was provided to us by yourself and the merchant, your refund was successfully credited to your credit card, and will show within business days on your statementOn 10/information was supplied to us by a *** *ift card representative stating that the gift
code was used at the location provided on the receipt that you sent us a picture ofAfter calling that specific location today, 10/26, we were provided corroborating information that your gift code was in fact unable to be usedWe apologize for the inconvenience and confusion caused by this miscommunication and misinformation.Mary reached out to you this morning and left a voicemail that our secondary refund attempt was not successfulHowever, after that communication attempt was made, I was able to successfully credit your credit card directly, which should show on your credit card statement as aforementioned. All the best,The SaveYa Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com PLEASE TAKE NOTE THIS COMPANY IS A FRAUD Just take a look how many complaints this company has with this issues Done with this company.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do find it oddly coincidental that my account was suddenly working properly AFTER I filed a complaint with Revdex.com even though I had reached out to the company itself a few times asking for the same results.
Regards,
*** *** ***

Hello *** Your order sydsp*** was declined by our compliance partner after our order evaluation standards were not metWe don't publicize the criteria for which we've asked them to assess the risk of orders on for security reasons, as it would provide possible
circumvention information for individuals interested in committing fraud. Your customer service ticket submitted on Sunday, May 22, as well as your two tickets submitted yesterday, May have not yet been responded to as our Customer Service team is dealing with a higher than usual volume of inquiriesWe apologize for the delay in our response time to your issueOur call center representatives are trained to field and correct non-sensitive issues, and submit issues with sensitive order data to SaveYa's Customer Service team for further resolutionWe do not supply a public outlet to our internal Compliance Department or our Managerial staff to avoid solicitation and unnecessary escalation of issues. Unfortunately in a case such as this, the delayed response by our Customer Service team is the way we resolve these issues. After investigating your transaction history and the information provided by our compliance partner for the decision made on your order, your account has been reinstatedThough your account is able to order again, if our compliance partner does not approve a subsequent order for any of the evaluation criteria not being properly met, your account will fall in to the same review statusWe apologize for the inconvenience that this has caused. Best regards,-The SaveYa.com Team