SaveYa

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is greatly appreciated and very satisfactory Regards, [redacted]

Hello [redacted] Thank you for contacting GiftCards.com regarding this issueWe apologize for not being able to accept your purchase orderOnce SaveYa.com receives your gift cards in the mail, they will be mailed back via FedEx with tracking [redacted] *** -GiftCards.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The mentioned-response I got from them came TODAY (after complaining to the Revdex.com) and they told me for the first time about "multiple" credit card authorizations that didn't go throughIn actuality, that only happened once, which the matter I resolved promptly, by updating the credit card infothey never told me that reason besides for today.I guess anyone that complains get's the boot, as they decided to send me "compliance" and end their business relationship with me (which doesn't bother me at all)I just want to make it known to everyone that there reply is from the begining to th end.No one reached out to me, and the price indeed DID go up after they rejected my card for no reason (the credit card "excuse" was on a diff order) Regards, [redacted]

Thanks for contacting us regarding this issue! Our billing partner encountered an issue authorizing a previous order, so the order was subsequently cancelled and the block placed on your account to prevent further failed authorization attemptsOur customer service representative should have responded with such information to your customer service ticket, but instead mishandled your situation and submitted the wrong response to youWe apologize for this miscommunicationYour account privileges are restoredPlease ensure that the credit card that is now on your account is verified and correct prior to your next attempted order

Hello ***, In the partnership between GiftCards.com and SaveYa.com, the only accountinformation that is shared is a customer’s login information and nameNobilling information is shared between either of these sitesAny credit cardinformation that is linked to a SaveYa.com account has to be added and verifiedby the customer before checkout, or at the final stage of checkout.Unfortunately in your correspondence with the GiftCards.com call center, theoutsourced call center representative that you spoke to provided you withmisinformation about cancelling your SaveYa.com order, when they had no rightor knowledge to do soWe have addressed this with our GiftCards.com callcenter partner so that it does not happen againIt is in the SaveYa.com FAQthat orders are unable to be cancelled once they are placedWe are unable toissue you a refundWe again apologize for the misinformation that was providedto you by the call center that was not representing SaveYa.com

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello S [redacted] The information provided by the account manager that you spoke to is correct; We do not acquire [redacted] gift codes from accounts that are not approved Bulk Seller accounts, or a partner account. [redacted] gift codes cannot be verified for a balance without linking them to an account, so... any discount [redacted] gift codes we provide are brand new cards that are provided to us by these sellers with included receipts and untampered gift codes to ensure that they have not been linked to any accounts and are valid for the claimed balance. The rejection of your order was not based on profit, but on business practice. As there is no way for us to ensure these gift codes with a transaction with a non-aforementioned account type, we would not be providing a confident service to anyone who would be interested in purchasing one of these gift codes. We are not able to acquire these gift codes from you. Your order was accepted into pending status for our review, a settlement had not been created for the codes or your order, and so your order was subsequently cancelled based on the provided information. The market price of any given merchant in the secondary gift card market is always in fluctuation, so your [redacted] gift codes should be able to be sold to any of our competitors at a higher rate with market observation.

Hello ***The balance of the gift code that we acquired from you was incorrectly depleted, and so your check payment was cancelled. In accordance with our policy regarding the selling of a gift card that has had it's balance altered or deactivated, our compliance department placed a block on your... account that no longer allows it to transact. We attempted to contact you on 18/May/16 3:30 PM in customer service ticket CSRHD- [redacted] , but that email was listed as un-read. That email notification has been re-sent with reported success today, May 25th.As attempting to cash/deposit that check would have resulted in a bank fee, we are issuing you a check for $12 for reimbursement for that fee. We apologize for the issue that this has caused. Your check will arrive within 7-14 business days via USPS First Class Mail.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Whether the card was made available to your customers or not the card was in your possessionI obviously cannot determine what you did after recieving the card information, if you have corrupt employees or a poor record keeping systemA gift card purchased in [redacted] , that had sat in a safe in [redacted] for months does not just happen to get used in [redacted] Nevada the day after its information was shared with youThere is no such thing as a coincidence in this scenarioYour poor business practices have cost me the entire balance of this giftcardRejecting my complaint is not an option Regards, [redacted] ***

Hello [redacted] Thanks for reaching out to us regarding this Takeback issue. After further looking into this transaction, our customer committed buyer fraud and your takeback was created in error. We apologize for the inconvenience that our error correcting this issue has caused! Your credit card has... been credited the full amount of the takeback, which should show on your statement within 3-6 business days. We are not able to remove the credit card associated to your account in the event that a takeback or such a credit needs to be issued again in the future, as per our Terms of Use. All the best,The SaveYa Team

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I still do not find [redacted] s current customer support process acceptable.As a customer, I was surprised to experience such terrible customer service. It should be embarrassing that it takes filing a BBB complaint to get things done. Once this was filed, [redacted] was able to quickly correct the issue so all it takes is to do this the first time I call in rather than waiting until I'm so upset I file a complaint. The call center representatives have no insight or power to help people in my situation and there is no other team to contact. I had no way to get any update or escalate in any way. [redacted] and GiftCards.com would save much time, money and bad PR while improving customer satisfaction by improving their customer service processes. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Businesses should not be allowed to deny service without legitimate reason Regards, [redacted]

This payment has been made on 2/directly via the [redacted] address provided

I received the following response from a member of our *** team:This card has verified for the value that he originally claimedin the purchase orderIt incorrectly settled for a lesser amountI haverequested a check payment to be created with the batch we normally submittomorrow for the
appropriate acquisition amount that the original purchaseorder was for, so for an additional $I have responded directly to Justinthrough the support tickets for this orderBelow is an additional response. “Hello*** Thank youfor contacting us regarding your *** order ***We validated the code with *** and confirmed the balance on the card, but apologize that the amount thatwe originally settled your order for only reflected half of that amount, due toour own verification errorWe are issuing you a new check payment for theadditional funds, which should arrive in USPS mail in the next businessdays-GiftCards.com”

Hello again ***,After multiple attempts of getting our compliance partner to accept your orders, we are not able to accept any orders from your account moving forward based on the order and account information that has been submitted to themWe understand your frustration in the difficulty faced while placing orders on our site that were declined, and apologize for the inconvenience that this has caused.All the best,SaveYa Support

Hello ***! Thanks for reaching out to SaveYa regarding this issueYour orders *** and *** could not be approved by our compliance partner and were sent to our internal Compliance department for reviewAfter reviewing your order details, they were subsequently
cancelled and a block placed on your accountYour credit card was not charged for either of these ordersWe do not release the criteria for which we screen orders on for both our customer's security and privacy, as well as our business securityWhile SaveYa does require that accounts with us have valid and verifiable billing information associated to it, we do this for security and ordering purposes (verifying that an account is where it's supposed to be located, refunding orders or processing takebacks, etc.) as outlined in our Terms of Service. We apologize for the inconvenience that this has causedAs your account can no longer transact on SaveYa and you've requested your information to be removed, we've closed your account as you've voiced that you're concerned with SaveYa aggregating credit card informationBest regards,The SaveYa Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The card was redeemed by them or their employee after we submitted it immediately (see the attached screenclips)They stole our card and lied to us
Regards,
*** **

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although it took quite a while to resolve, as soon as I spoke with a manager they cleared up the issue immediately
Regards,
*** ***

Thanks for allowing us to address your concernsWe do apologize for the delay in your paymentAfter researching your issue we have located and verified your transaction and we will be issuing payment for your transaction right awayYou should have your check within a few business
daysWe do sincerely apologize for the delay in getting back to you on this and for any inconvenience it may have causedThanks again for allowing us to address your concerns

Thank you for contacting SaveYa regarding the issue with this gift cardYour order was ineligible for refund, as it was outside of the day (month) guarantee period that we offer for plastic gift cardsWhen you submitted your customer service ticket on 10/10/2017, our representative responded
with the same informationWe have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our siteBecause of this, we suggest that gift cards are redeemed within days of the purchase date, and is why we have our day guaranteeWe received a chargeback notification from your credit card company on 12/15/2017, and as such the remediation is being handled / has been handled through the chargeback. Best regards,The SaveYa Team