Schindler Elevator Corp.

Due to Ms. [redacted]'s long time loyalty to C Spire, we are forgoing any investigation and have credited her account $100.00.  We hope this resolves the matter.

C Spire has never had a standalone $50 Unlimited Everything rate plan.  C Spire use to have $80/ $50 plans where it charged $80 for the first line and $50 for the second line but you had to have two lines that were paired together in order to get the rate plans at that price.  If a customer only had one line then the price of that line was $80 not $50.   This customer has only had one line with C Spire since December, 2015; therefore, this customer's plan cost was $80 per month.

Ms. [redacted]'s phone was activated in March of 2015.  C Spire has a 30 day guarantee on service.  As you can see, this is well past the date.  However, if Ms. [redacted] would like to return the phone, we will waive the remainder of her contractual obligation.  She can contact [redacted]...

[redacted] at 601[redacted] to arrange for this return.

C Spire has attempted to call Ms. [redacted].  We will attempt again.  [redacted] can be reached at 601[redacted].

C Spire has never had a $50 total unlimited plan that included Voice, SMS and Data.  Ms. [redacted] was on the $80 Unlimited Lite plan with the second line at $50.  She reconnected her service on October 17th on one line that would be $80.  Her billing cycle closed on November 7th....

 Therefore, she was charged a partial month for the time period of October 17th - November 7th and a full month for November 8th through December 7th in advance.  Since she reactivated, she has failed to make a payment and is now temporarily interrupted.

Ms. [redacted] activated service on a hot spot on November 13, 2015.  Prior to this, she also had services for her existing mobile transferred to this account from another account.  Her first bill was rendered on November 7, 2015 and solely consisted of charges for the phone service in the...

amount of $67.70.  On November 13 when she added the hot spot service, the plan on her phone was changed.  On November 25th, she disconnected the service on the hot spot. Her December 7th bill was for $221.55.  Had her plan not been changed, and had the amount billed for the hot spot been totally removed, her bill would have been $67.70.  Her January 7th bill was for $226.27 which consisted of $8.78 in new charges.  She has paid this amount.  She has payed $226.27. C Spire has credited $158.57 to her account.  A refund check will be sent to her within 2 weeks.  We hope this resolves the matter.

To clarify, all of the numbers on this account are actually still under a 2 year contract.  The devices were purchased at a substantial discount below C Spire's cost.  However, due to facts in this matter, C Spire will allow for the disconnect of all 3 mobiles without early termination fees.  This needs to be coordinated through [redacted] at 601-[redacted].

Complaint: [redacted]
I am rejecting this response because:I don't agree with Cspire. I have been with them for many years and I have never been informed of what they are saying. Maybe your reps should be trained to explain this to customers when they sign up for a new plan. I believe this is an attempt to force customers off your unlimited plan and put them on a data plan. If this information would have been disclosed upfront then I would be aware of it. I will like to keep the plan I am on.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will return the device but I feel I owe no money for any termination fee add this service isn't worked as promised in many months. I have battled with this enough. I will return the service with no money owed on my part or I will just throw the Device away in the trash. 
Regards,
[redacted]

When Ms. [redacted] called to disconnect her lines she informed us that she would be porting the numbers.  In this case, the deactivation is requested by the other carrier.  She called later to and we confirmed they were not disconnected.  At this time, we took care of the disconnect....

 There was usage after the date she claims to have requested the disconnect.  The services were disconnected on December 22nd.

If a customer suspends their line it does not stop the billing.  Suspending a line/ mobile number only stops an individual from using the line but the mobile number itself is still active.  If a customer wishes to not receive any subsequent bills then they will need to disconnect their...

line instead of suspending it.

These phones have been unlocked.  Customers must go into settings>General>Reset>Reset All Content and Settings.  This will clear the phone out and make it unlocked.

Complaint: [redacted]
I am rejecting this response because:
I have been a loyal customer of this company for almost 10 years! To not have this issue resolved and to be forced to PAY MORE FOR A LOT LESS is horrible customer service. I will not recommend this company, and when my contracts are up I will be moving all of my lines!!!!Regards,
[redacted]

C Spire has already provided their response to this complaint.

C Spire will get this money moved.  It will increase Ms. [redacted]'s balance when the amount is debited back to her account.  We should have this done by 8/17.

C Spire will be glad to update Ms. [redacted]' plan.  Her account is currently past due and this needs to be cleared in order for us to make the change.  We will work with her to correct this.

We have credited this customer's C Spire account in the amount of an additional $100.00 on 5/19/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

C Spire Wireless reserves the right to protect its network by limiting data usage as provided under the terms of the Customer Service Agreement. C Spire seeks to continuously improve management of its network and service levels, and at the same time meet customer expectations for data...

volume, quality and speed. Customers are informed of C Spire’s need to reasonably manage the wireless network. The customer service agreement provides C Spire the right to limit throughput or amount of data transferred in order to protect the network:  C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flow. Likewise, customers are informed that C Spire may amend or cancel a service plan at any time, upon thirty days’ notice: Amendments to this Agreement must be in writing and signed by both parties, except that amendments may be tendered with thirty (30) days' notice to Customer (included with a bill or otherwise) and use by Customer of Service after such notice period shall be construed as and be acceptance of such amendment. C Spire may cancel a Service plan upon thirty (30) days' notice at any time. In accordance with the customer service agreement, C Spire sent Ms. [redacted] a notice of planned amendment of her service plan. In fact, C Spire discontinued offering its unlimited plans in November of 2014.  C Spire is working towards the orderly migration of its legacy unlimited customers to rolling data plans, such as the 6GB rolling data plan offered to Ms. [redacted].   Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulative maximum amount of 6GB rolled into any billing cycle.  Data passes are available for purchase, as necessary, for additional data. Ms. [redacted] is welcome to either retain the 6GB rolling data plan or she is also free to select among C Spire’s service plans to accommodate her desired usage. C Spire’s data management tools empower the customer with rolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com, data overage protection and purchase of additional data using Optional Data Top Up Passes. Ms. [redacted] can make an informed choice among plans whose terms are transparent and clearly stated.

This customer applied for service with C Spire and was originally approved for 6 lines  on a business account. Then the customer started requesting to add additional mobile lines on the account.  After further review it was determined that this was an apartment complex and not a legitimate...

business.