Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Tracking information was sent to the [redacted] address on Mon, Jan **, 2017 at 8:04 AM. Follow up emails were also sent on February **, February ** and May **.The company has not been responsive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We are unsure why customer continues to contact us and the Revdex.com in regards to this issue. Customer has already been refunded.Refund notification was also...
emailed to the address on file over a week ago. Customer continues to disregard correspondence and harass ServedFresh™ for information already provided to them. Customer should be closed and removed as we have attached a screenshot of refund already processed.ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While the business may assume this is unwarranted and possibly petty, their lack of professionalism and incompetence has led us to this current situation. Lets not forget their failure to pay attention to details caused them to send me someone else's receipt who like me obviously never received their product or were unhappy. Sorry, I have digressed. This is beyond annoying to me as well as I am not used to dealing with businesses who lack a sense of urgency and could be best described as mediocre. I have contacted my bank. I have researched my account thoroughly. There has been no REFUND TO MY ACCOUNT. I WOULD NOT CONTINUE TO GO BACK AND FORTH IF THERE WAS A CREDIT TO MY ACCOUNT. ALL I WANT IS A REFUND. I JUST DON'T UNDERSTAND WHY THIS IS SO HARD. I KNOW THIS IS ANNOYING. I SEE THE SCREENSHOT, BUT THERE HAS BEEN NO CREDIT TO MY ACCOUNT. IF THERE IS ANY WAY I CAN JUST STOP TALKING TO THEM DIRECTLY AND SPEAK WITH SOMEONE ELSE I WOULD. I PROMISE. I JUST WANT THE MONEY BACK IN MY ACCOUNT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am fine with exchanging the XXL Hoodie for a Medium Hoodie. The only issue no one can be reached at ###-###-#### to answer questions. Questions like is the return address [redacted]? Additionally, the one time I did get a gentleman on the phone he stated I would have to call once the merchandise was received to obtain a Merchandise Return Form. If the question is answered and form is provided then we can begin this exchange process and close this complaint with the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do Apologize for saying they ..you need to close. I spoke with my daughter and was informed that a tracking number had been sent to her. This tracking number was sent and the product allegedly was sent out on 2/**/16 which is past the 21dys mentioned on there page for delivery. I do have copy's of text and the email that was sent if ever needed. I ordered on 1/**/16 after being told over the duration of 4wks and counting it was mailed to her. It was ordered on 1/**/16 and it's 2/**/16 and the product is still not in her hands. As a customer I feel my concerns and issues were not met by this company. They seem not to have enough staff to accommodate the order(s ) they are receiving and they say send emails ...they go un-answered, the voice mail is always full ...and they don't return calls but...will respond on Instagram or on this site for some reason. I will NEVER order from them and just wanted my money back and be done with them. I've called my bank already to start getting my money back...I'M OVER SERVE FRESH!]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,Once again we are completely confused by this Customer.After weeks of requesting an authorization, approval, and/or verification for their transaction,due to multiple failed payment attempts, the customer's package was sent and delivered.We have attached a Delivery Confirmation as proof of shipment.We strongly recommend this customer verify their form payment before shopping with ServedFresh™ to avoid these issues.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]...
[redacted]
[redacted]I received communication from [redacted] at served fresh she was very courteous and professional. She apologized for the hard time that I was having with receiving my merchandise and took action immediately I received a complimentary coupon code as well as a free shirt. I received the shirt that I ordered as well and it was of great quality and it exceeded my expectations. I received the merchandise on June [redacted]. [redacted] called me On June [redacted] to assure that I received my shirt and checked on the quality as well. I appreciate her for owning her business and making sure that I was in a good place
Sincerely,
[redacted]
BRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find their response satisfactory. I...
do not consider the issue resolved until I receive my refund. I would also like a timeline for the review of the order. I placed the order almost two months ago.
Sincerely,
[redacted]
Hello,Due to an unverified address we have been unable to fulfill customer's order.Customer was informed via email of this issue and expressed no concerns with re-shipment.See attached correspondence.Customer stated claim would be closed and ServedFresh™ would proceed with re-shipment...
upon receipt of returned parcel.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There seems to be some confusion as to the reason for my complaint. I have resorted to contacting the Revdex.com because after receiving my order, the item did not fit as a typical Large would. After referring to your return/exchange policy, I printed out the form and mailed the item back for a preferable exchange. I am aware that you accommodate exchanges as available or store credit in the alternative. However, as you can see from the provided screenshot, the item has yet to be picked up, and my attempts to inquire about the status of the return have gone unanswered, even as I write this reply. The prerequisite to determine where you can accomodate a request for an exchange to comply with your exchange policy is that you receive the item. I have sent the item. I have contacted you about the item. I have waited 1 month for a resolution. I have waited a few weeks for a response to my inquiry. I have tried leaving comments on your social media accounts. I have continually checked the status of my package. I have yet to receive a reply. From everything I gathered from a quick google search, this business seems to reply to Revdex.com inquires better than my inquires to the provided customer service contact. The Revdex.com is the proper agency for an issue of this type. So for those reasons, I have chosen to use this venue to communicate. I will contact the provided customer services number, however, I think we can all agree that the first step here is to pick up my package, process the return form provided on your website, and determine whether the exchange can be accommodated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
[redacted]
Hello,We are bewildered why we received this unnecessary claim from this customer as all of their orders reflect as shipped and delivered in [redacted]'s system.Customer was also notified by email of their package's arrival.For reference we have provided a screenshot of the delivery confirmation and...
Hello, After further review , customer's outstanding was cancelled and refunded.Customer was notified by email about cancellation.Attached is a screenshot of refund action.Kind regards,ServedFresh™
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
ServedFresh never mentioned any "fraudulent activity" with my account. The refund was honored AFTER I followed up with PayPal and Revdex.com. Please see the attached screenshots. I will not let this brand make false accusations against me as a person who was once interested in supporting their brand.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We're completely bewildered by this unnecessary claim by customer.We also have no record of any voicemails, phone calls or emails from customer inquiring about exchange process.In any event customer ordered four items and received all merchandise (delivery confirmation screenshots...
attached).Delayed shipment correspondence was included within package to keep customer informed of shipment timeframe.Per our Terms & Conditions policy attached and located here: [redacted] we do not issue refunds as items are made custom for each patron.For store credit or exchange customer simply needs to return package to:ServedFresh™c/o Exchange & Returns Department[redacted]
[redacted]Tracking Information MUST also be emailed to [redacted]to verify delivery.We look forward to receiving returned item.Kind regards,ServedFresh™
Hello, We are completely confused as to why this customer filed a complaint.Our Terms & Conditions, Product Descriptions, & Order Confirmation Emails clearly state items ship in 7-** or 7-**days due to extremely high demand. This timeframe does not include Sundays or holidays when Post...
Offices are closed.If this order was was placed on November [redacted] we are still within our documented shipping schedule.We are also available by phone AND email from 11AM - 7PM for up-to-date order information but have received no correspondence from this customer inquiring about this order. In any event this item is scheduled to ship later this week as outlined by our website. Kind regards,ServedFresh™
Hello,Based on our records, customer opted to swap the size of their original purchase.This change in size caused significant delays in shipment due to availability.Customer's package was sent and US Priority Mail Tracking Information confirms delivery.For reference we have attached a screenshot of...
the delivery confirmation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response does not address the fact that they informed me the item would ship in 7-14 business days. Then, it became 7-18 business days. My order was placed on March *, 2016... Clearly exceeding the 7-18 business days. I was also informed that because of Easter, it would ship with tracking on March [redacted] or April [redacted]. Neither of those things happened. And instead of shipping my item, they just cancelled my order & issued a refund. Every week I contact customer service about when my item will be shipped, their automatic response is "next week". This company even resorts to telling customers their "address is wrong" to place the blame on the customer for not receiving the items they paid for. This "business" is unprofessional & poorly run. Some customers have ordered items since December 2015 & have yet to receive their items. They're lucky they have not been hit with a class-action lawsuit yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Tracking information was sent to the [redacted] address on Mon, Jan **, 2017 at 8:04 AM. Follow up emails were also sent on February **, February ** and May **.The company has not been responsive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We are unsure why customer continues to contact us and the Revdex.com in regards to this issue. Customer has already been refunded.Refund notification was also...
emailed to the address on file over a week ago. Customer continues to disregard correspondence and harass ServedFresh™ for information already provided to them. Customer should be closed and removed as we have attached a screenshot of refund already processed.ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While the business may assume this is unwarranted and possibly petty, their lack of professionalism and incompetence has led us to this current situation. Lets not forget their failure to pay attention to details caused them to send me someone else's receipt who like me obviously never received their product or were unhappy. Sorry, I have digressed. This is beyond annoying to me as well as I am not used to dealing with businesses who lack a sense of urgency and could be best described as mediocre. I have contacted my bank. I have researched my account thoroughly. There has been no REFUND TO MY ACCOUNT. I WOULD NOT CONTINUE TO GO BACK AND FORTH IF THERE WAS A CREDIT TO MY ACCOUNT. ALL I WANT IS A REFUND. I JUST DON'T UNDERSTAND WHY THIS IS SO HARD. I KNOW THIS IS ANNOYING. I SEE THE SCREENSHOT, BUT THERE HAS BEEN NO CREDIT TO MY ACCOUNT. IF THERE IS ANY WAY I CAN JUST STOP TALKING TO THEM DIRECTLY AND SPEAK WITH SOMEONE ELSE I WOULD. I PROMISE. I JUST WANT THE MONEY BACK IN MY ACCOUNT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am fine with exchanging the XXL Hoodie for a Medium Hoodie. The only issue no one can be reached at ###-###-#### to answer questions. Questions like is the return address [redacted]? Additionally, the one time I did get a gentleman on the phone he stated I would have to call once the merchandise was received to obtain a Merchandise Return Form. If the question is answered and form is provided then we can begin this exchange process and close this complaint with the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Customer must provide proof of relevant transaction as we have no active order in our system by a customer by this name.ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do Apologize for saying they ..you need to close. I spoke with my daughter and was informed that a tracking number had been sent to her. This tracking number was sent and the product allegedly was sent out on 2/**/16 which is past the 21dys mentioned on there page for delivery. I do have copy's of text and the email that was sent if ever needed. I ordered on 1/**/16 after being told over the duration of 4wks and counting it was mailed to her. It was ordered on 1/**/16 and it's 2/**/16 and the product is still not in her hands. As a customer I feel my concerns and issues were not met by this company. They seem not to have enough staff to accommodate the order(s ) they are receiving and they say send emails ...they go un-answered, the voice mail is always full ...and they don't return calls but...will respond on Instagram or on this site for some reason. I will NEVER order from them and just wanted my money back and be done with them. I've called my bank already to start getting my money back...I'M OVER SERVE FRESH!]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,Once again we are completely confused by this Customer.After weeks of requesting an authorization, approval, and/or verification for their transaction,due to multiple failed payment attempts, the customer's package was sent and delivered.We have attached a Delivery Confirmation as proof of shipment.We strongly recommend this customer verify their form payment before shopping with ServedFresh™ to avoid these issues.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]...
[redacted]
[redacted]I received communication from [redacted] at served fresh she was very courteous and professional. She apologized for the hard time that I was having with receiving my merchandise and took action immediately I received a complimentary coupon code as well as a free shirt. I received the shirt that I ordered as well and it was of great quality and it exceeded my expectations. I received the merchandise on June [redacted]. [redacted] called me On June [redacted] to assure that I received my shirt and checked on the quality as well. I appreciate her for owning her business and making sure that I was in a good place
Sincerely,
[redacted]
BRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find their response satisfactory. I...
do not consider the issue resolved until I receive my refund. I would also like a timeline for the review of the order. I placed the order almost two months ago.
Sincerely,
[redacted]
This order has been cancelled and refunded.
Hello,Due to an unverified address we have been unable to fulfill customer's order.Customer was informed via email of this issue and expressed no concerns with re-shipment.See attached correspondence.Customer stated claim would be closed and ServedFresh™ would proceed with re-shipment...
upon receipt of returned parcel.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There seems to be some confusion as to the reason for my complaint. I have resorted to contacting the Revdex.com because after receiving my order, the item did not fit as a typical Large would. After referring to your return/exchange policy, I printed out the form and mailed the item back for a preferable exchange. I am aware that you accommodate exchanges as available or store credit in the alternative. However, as you can see from the provided screenshot, the item has yet to be picked up, and my attempts to inquire about the status of the return have gone unanswered, even as I write this reply. The prerequisite to determine where you can accomodate a request for an exchange to comply with your exchange policy is that you receive the item. I have sent the item. I have contacted you about the item. I have waited 1 month for a resolution. I have waited a few weeks for a response to my inquiry. I have tried leaving comments on your social media accounts. I have continually checked the status of my package. I have yet to receive a reply. From everything I gathered from a quick google search, this business seems to reply to Revdex.com inquires better than my inquires to the provided customer service contact. The Revdex.com is the proper agency for an issue of this type. So for those reasons, I have chosen to use this venue to communicate. I will contact the provided customer services number, however, I think we can all agree that the first step here is to pick up my package, process the return form provided on your website, and determine whether the exchange can be accommodated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
[redacted]
Hello,We are bewildered why we received this unnecessary claim from this customer as all of their orders reflect as shipped and delivered in [redacted]'s system.Customer was also notified by email of their package's arrival.For reference we have provided a screenshot of the delivery confirmation and...
invoice.Kind Regards,ServedFresh™
Hello, After further review , customer's outstanding was cancelled and refunded.Customer was notified by email about cancellation.Attached is a screenshot of refund action.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
ServedFresh never mentioned any "fraudulent activity" with my account. The refund was honored AFTER I followed up with PayPal and Revdex.com. Please see the attached screenshots. I will not let this brand make false accusations against me as a person who was once interested in supporting their brand.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We're completely bewildered by this unnecessary claim by customer.We also have no record of any voicemails, phone calls or emails from customer inquiring about exchange process.In any event customer ordered four items and received all merchandise (delivery confirmation screenshots...
attached).Delayed shipment correspondence was included within package to keep customer informed of shipment timeframe.Per our Terms & Conditions policy attached and located here: [redacted] we do not issue refunds as items are made custom for each patron.For store credit or exchange customer simply needs to return package to:ServedFresh™c/o Exchange & Returns Department[redacted]
[redacted]Tracking Information MUST also be emailed to [redacted]to verify delivery.We look forward to receiving returned item.Kind regards,ServedFresh™
Hello, We are completely confused as to why this customer filed a complaint.Our Terms & Conditions, Product Descriptions, & Order Confirmation Emails clearly state items ship in 7-** or 7-**days due to extremely high demand. This timeframe does not include Sundays or holidays when Post...
Offices are closed.If this order was was placed on November [redacted] we are still within our documented shipping schedule.We are also available by phone AND email from 11AM - 7PM for up-to-date order information but have received no correspondence from this customer inquiring about this order. In any event this item is scheduled to ship later this week as outlined by our website. Kind regards,ServedFresh™
Hello,Based on our records, customer opted to swap the size of their original purchase.This change in size caused significant delays in shipment due to availability.Customer's package was sent and US Priority Mail Tracking Information confirms delivery.For reference we have attached a screenshot of...
the delivery confirmation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response does not address the fact that they informed me the item would ship in 7-14 business days. Then, it became 7-18 business days. My order was placed on March *, 2016... Clearly exceeding the 7-18 business days. I was also informed that because of Easter, it would ship with tracking on March [redacted] or April [redacted]. Neither of those things happened. And instead of shipping my item, they just cancelled my order & issued a refund. Every week I contact customer service about when my item will be shipped, their automatic response is "next week". This company even resorts to telling customers their "address is wrong" to place the blame on the customer for not receiving the items they paid for. This "business" is unprofessional & poorly run. Some customers have ordered items since December 2015 & have yet to receive their items. They're lucky they have not been hit with a class-action lawsuit yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]