Hello,Customer received merchandise within timeframe specified on our website (during the holidays) and expressedthey received the wrong items. We instructed the customer to send back merchandise to verify their complaint.reimbursement for shipping would also be included if customer claim was...
accurate. We're not sure what transpired with delivery of customer's parcel BACK to us, but we only physically received the productTHIS PAST WEEK. We have communicated with customer via telephone today and are actively working with the customerto either provide a refund or exchange returned items. Kind regards,ServedFresh™
Hello,Customer opted to swap original order for alternate item.Alternate item will be shipped within the next few days as communicated to customer by email.Kind regards,ServedFresh™
Revdex.com:
I have received my merchandise as of 11/**/16
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:If this order was canceled due to a continued high risk of fraud status, why wasn't the entire purchase refunded? What steps were taken by your company to confirm this purchase to resolve the high risk of fraud status? What attempts did you try to make with the cardholder to confirm this purchase?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Based on our records order has been shipped and delivered to the address provided at the time of purchase.Attached is a screenshot of the delivery confirmation for reference and the original transaction invoice.If customer did not receive this order they should contact their local postal...
courier as each package is insured.Kind regards,ServedFresh™
Hello,We are unclear why this customer filed a claim for non-receipt for this product.We notified each customer who purchased this garment that it was discontinued due to circumstances involving the University it represented.Emails were sent to this customer on two occasions and a...
phone call (with voicemail) was made to relay this information.Customer should call [redacted] for assistance as instructed in our communications as we have no previous correspondence on record from this person.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: as mentioned before I never received an email in regards to the discrepancies on the addresses and credit card.. As far as the xl tee that I have received I will be keeping due to the inconvenience of getting it shipped back as far as taking time getting to a post office etc... But I will gladly take my refund on the shipping costs and the medium tee I never received. According to my bank statement both tees were billed to my account making it a total of $50 refunded to me. Thank you in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Customer order has been cancelled and refunded in full due to customer's impatienceand blatant disregard for the shipping schedule outlined for this item at the time of purchase.Attached is email correspondence to customer confirming cancellation and refund.Kind regards,ServedFresh™
Hello,We respectfully disagree with customer's complaint(s) and account of events.Customer order has already been canceled and refunded in full as per our previous response.We deem this claim unnecessary and consider this matter closed.Kind regards,ServedFresh™
Hello,Upon further review customer's order returned in our system for having a high risk of fraud.As a result customer's order was cancelled and refunded in full.Attached is a screenshot of order cancellation.Kind regards,ServedFresh™
Hello,Based on our records this item has already been shipped and [redacted] Tracking Information was emailed to the address on file.Customer can call ###-###-#### for personal assistance should they have any additional questions.Kind Regards,ServedFresh™
Customer contacted ServedFresh™ and was shown evidence that ALL items were shipped in the same package and delivered at the same time.Attached are the original transaction invoice, packing slip, and delivery confirmation from [redacted].As a one-time courtesy we explained to customer that in lieu of this...
proof we would ship an additional complimentary item.We are unclear why customer filed unnecessary claim with Revdex.com after our correspondence.
Hello,Based on our records this order has been shipped and the [redacted] Priority Mail Tracking Information has been emailed to the address on file.Significant delays were encountered due to Hurricane Matthew. However customer's order is already en route.Kind Regards,ServedFresh™
Hello,Per our Terms and Conditions, items take 7-21 business days to ship as they are created CUSTOM FOR EACH SHOPPER AFTER PURCHASE.(We have attached a screenshot of our shipping policy for reference).Customer expressed urgency and disappointment with the shipping schedule.We proceeded to cancel...
the order per their request to avoid further frustrating the customer.Our Terms & Conditions clearly state we do not issue refunds (see attached) due to the custom creation of our products.A FULL store credit was issued to the customer in the amount of $88.72. To redeem the simply needed to enter code: '[redacted]' at checkout.This was also expressed to the customer's 'representative' by phone.We value each and every customer and client of ServedFresh™. However, as a reputable business, it is impossible to alter policies for each and every customer that may have an issue or discrepancy. We look forward to resolving this matter with [redacted].Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My product has still not even shipped and it has been 21 days and nobody has still got back with me with my concerns.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon,We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-4 weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state...
items ship within 7-21 days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Hello,The customer's order was cancelled due to their demand for a more timely delivery.Once again we do not issue refunds per our Terms & Conditions policy. If the customer would like to contact us to discuss an alternate solution we're available at ###-###-#### from 11AM - 7PM Monday thru Friday and 11AM - 3PM on Saturday.If not, we look forward to resolving this matter in Small Claims Court.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
I ordered 2 t-shirts on August **, 2016. 1. Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We are completely confused by this claim within the Revdex.com's system.Per our previous response to this issue customer needs to email [redacted]for detailed information regarding returns/exchanges.This is an unnecessary claim within the Revdex.com's system.Kind regards,ServedFresh™
Hello,Customer received merchandise within timeframe specified on our website (during the holidays) and expressedthey received the wrong items. We instructed the customer to send back merchandise to verify their complaint.reimbursement for shipping would also be included if customer claim was...
accurate. We're not sure what transpired with delivery of customer's parcel BACK to us, but we only physically received the productTHIS PAST WEEK. We have communicated with customer via telephone today and are actively working with the customerto either provide a refund or exchange returned items. Kind regards,ServedFresh™
Hello,Customer's order has already been refunded several days prior.Attached is a screenshot of refund.Kind regards,ServedFresh™
Hello,Customer opted to swap original order for alternate item.Alternate item will be shipped within the next few days as communicated to customer by email.Kind regards,ServedFresh™
Revdex.com:
I have received my merchandise as of 11/**/16
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:If this order was canceled due to a continued high risk of fraud status, why wasn't the entire purchase refunded? What steps were taken by your company to confirm this purchase to resolve the high risk of fraud status? What attempts did you try to make with the cardholder to confirm this purchase?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Based on our records order has been shipped and delivered to the address provided at the time of purchase.Attached is a screenshot of the delivery confirmation for reference and the original transaction invoice.If customer did not receive this order they should contact their local postal...
courier as each package is insured.Kind regards,ServedFresh™
Hello,We are unclear why this customer filed a claim for non-receipt for this product.We notified each customer who purchased this garment that it was discontinued due to circumstances involving the University it represented.Emails were sent to this customer on two occasions and a...
phone call (with voicemail) was made to relay this information.Customer should call [redacted] for assistance as instructed in our communications as we have no previous correspondence on record from this person.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: as mentioned before I never received an email in regards to the discrepancies on the addresses and credit card.. As far as the xl tee that I have received I will be keeping due to the inconvenience of getting it shipped back as far as taking time getting to a post office etc... But I will gladly take my refund on the shipping costs and the medium tee I never received. According to my bank statement both tees were billed to my account making it a total of $50 refunded to me. Thank you in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Customer order has been cancelled and refunded in full due to customer's impatienceand blatant disregard for the shipping schedule outlined for this item at the time of purchase.Attached is email correspondence to customer confirming cancellation and refund.Kind regards,ServedFresh™
Hello,We respectfully disagree with customer's complaint(s) and account of events.Customer order has already been canceled and refunded in full as per our previous response.We deem this claim unnecessary and consider this matter closed.Kind regards,ServedFresh™
Hello,Upon further review customer's order returned in our system for having a high risk of fraud.As a result customer's order was cancelled and refunded in full.Attached is a screenshot of order cancellation.Kind regards,ServedFresh™
Hello,Based on our records this item has already been shipped and [redacted] Tracking Information was emailed to the address on file.Customer can call ###-###-#### for personal assistance should they have any additional questions.Kind Regards,ServedFresh™
Customer contacted ServedFresh™ and was shown evidence that ALL items were shipped in the same package and delivered at the same time.Attached are the original transaction invoice, packing slip, and delivery confirmation from [redacted].As a one-time courtesy we explained to customer that in lieu of this...
proof we would ship an additional complimentary item.We are unclear why customer filed unnecessary claim with Revdex.com after our correspondence.
Hello,Based on our records this order has been shipped and the [redacted] Priority Mail Tracking Information has been emailed to the address on file.Significant delays were encountered due to Hurricane Matthew. However customer's order is already en route.Kind Regards,ServedFresh™
Hello,Per our Terms and Conditions, items take 7-21 business days to ship as they are created CUSTOM FOR EACH SHOPPER AFTER PURCHASE.(We have attached a screenshot of our shipping policy for reference).Customer expressed urgency and disappointment with the shipping schedule.We proceeded to cancel...
the order per their request to avoid further frustrating the customer.Our Terms & Conditions clearly state we do not issue refunds (see attached) due to the custom creation of our products.A FULL store credit was issued to the customer in the amount of $88.72. To redeem the simply needed to enter code: '[redacted]' at checkout.This was also expressed to the customer's 'representative' by phone.We value each and every customer and client of ServedFresh™. However, as a reputable business, it is impossible to alter policies for each and every customer that may have an issue or discrepancy. We look forward to resolving this matter with [redacted].Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My product has still not even shipped and it has been 21 days and nobody has still got back with me with my concerns.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon,We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-4 weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state...
items ship within 7-21 days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Hello,The customer's order was cancelled due to their demand for a more timely delivery.Once again we do not issue refunds per our Terms & Conditions policy. If the customer would like to contact us to discuss an alternate solution we're available at ###-###-#### from 11AM - 7PM Monday thru Friday and 11AM - 3PM on Saturday.If not, we look forward to resolving this matter in Small Claims Court.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
I ordered 2 t-shirts on August **, 2016. 1. Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We are completely confused by this claim within the Revdex.com's system.Per our previous response to this issue customer needs to email [redacted]for detailed information regarding returns/exchanges.This is an unnecessary claim within the Revdex.com's system.Kind regards,ServedFresh™