Hello,Per our Terms and Conditions, items take 7-21 business days to ship as they are created CUSTOM FOR EACH SHOPPER AFTER PURCHASE.(We have attached a screenshot of our shipping policy for reference).Customer expressed urgency and disappointment with the shipping schedule.We proceeded to cancel...
the order per their request to avoid further frustrating the customer.Our Terms & Conditions clearly state we do not issue refunds (see attached) due to the custom creation of our products.A FULL store credit was issued to the customer in the amount of $88.72. To redeem the simply needed to enter code: '[redacted]' at checkout.This was also expressed to the customer's 'representative' by phone.We value each and every customer and client of ServedFresh™. However, as a reputable business, it is impossible to alter policies for each and every customer that may have an issue or discrepancy. We look forward to resolving this matter with [redacted].Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
I ordered 2 t-shirts on August **, 2016. 1. Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,The customer's order was cancelled due to their demand for a more timely delivery.Once again we do not issue refunds per our Terms & Conditions policy. If the customer would like to contact us to discuss an alternate solution we're available at ###-###-#### from 11AM - 7PM Monday thru Friday and 11AM - 3PM on Saturday.If not, we look forward to resolving this matter in Small Claims Court.Kind Regards,ServedFresh™
We are unclear why customer filed a Revdex.com claim for a refund or exchange.Firstly, our Terms & Conditions clearly state we do not issue refunds. They can be viewed here: [redacted]Secondly, all exchanges are completed as inventory is available or a store...
credit is issued for the amount of customer purchase.This information was clearly articulated to customer numerous times by email.Additionally, this policy is readily available on our website before purchase.If customers is awaiting an exchange, customer must contact [redacted] or [redacted]. ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their product. They also stated that my refund was taking longer than expected because refunds are not a normal operation function of their website. I was just issued a merchandise credit and this is unacceptable. I am not satisfied with a merchandise credit of $55.30 when I was told that within 48 hours, my money spent, $55.30, would be refunded. Thank you for your assistance with this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We are completely bewildered by this customer's unnecessary claim.Per our screenshot attachments, we have ALREADY communicated to this customer what transpired with the aforementioned order,notified the customer by email what transpired, canceled the customer's order, emailed her the...
cancellation ANDd refunded her in full for this transaction.We find this claim to be a complete waste of the Revdex.com's method and resources to resolve issues as we previously tackled this issue.Kind regards,ServedFresh™
Based on our records this item was shipped however; we see no updates in the [redacted] system. We have not issues reshipping this item free or charge to the customer. As soon as we have the details of the reshipment I will provide that information to you.
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policy. For reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not...
issue refunds as all items are created custom after purchase.This information is also available on our website. Customer's exchange request was fulfilled as item recently became available once again.[redacted] Tracking information below:[redacted] was also emailed to customer which will update within 24 hours. Kind regards,ServedFresh™
Hello,Once again, based on our records items reflect as shipped and delivered.Attached is the original transaction invoice and [redacted] proof of delivery.If customer has not received this item they must contact [redacted] to file an insurance claim.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response speaks for itself. It takes up to 7-14 days to ship an order, it's going on 4 weeks and still no shirt. They claim 1% get the custom product then try to use Revdex.com to make some kind of fraud. I have yet to receive my order so no fraud is being done. They respond to emails 24- 48 hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" . I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicate. The only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for 4 weeks with no communication is trying to cause fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have not received my item. Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have. This is horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,Per our Terms and Conditions, items take 7-21 business days to ship as they are created CUSTOM FOR EACH SHOPPER AFTER PURCHASE.(We have attached a screenshot of our shipping policy for reference).Customer expressed urgency and disappointment with the shipping schedule.We proceeded to cancel...
the order per their request to avoid further frustrating the customer.Our Terms & Conditions clearly state we do not issue refunds (see attached) due to the custom creation of our products.A FULL store credit was issued to the customer in the amount of $88.72. To redeem the simply needed to enter code: '[redacted]' at checkout.This was also expressed to the customer's 'representative' by phone.We value each and every customer and client of ServedFresh™. However, as a reputable business, it is impossible to alter policies for each and every customer that may have an issue or discrepancy. We look forward to resolving this matter with [redacted].Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
I ordered 2 t-shirts on August **, 2016. 1. Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,The customer's order was cancelled due to their demand for a more timely delivery.Once again we do not issue refunds per our Terms & Conditions policy. If the customer would like to contact us to discuss an alternate solution we're available at ###-###-#### from 11AM - 7PM Monday thru Friday and 11AM - 3PM on Saturday.If not, we look forward to resolving this matter in Small Claims Court.Kind Regards,ServedFresh™
Hello,We are thoroughly investigated this claim and will provide a full refund if this item has not been shipped.Kind regards,ServedFresh™
We are unclear why customer filed a Revdex.com claim for a refund or exchange.Firstly, our Terms & Conditions clearly state we do not issue refunds. They can be viewed here: [redacted]Secondly, all exchanges are completed as inventory is available or a store...
credit is issued for the amount of customer purchase.This information was clearly articulated to customer numerous times by email.Additionally, this policy is readily available on our website before purchase.If customers is awaiting an exchange, customer must contact [redacted] or [redacted]. ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their product. They also stated that my refund was taking longer than expected because refunds are not a normal operation function of their website. I was just issued a merchandise credit and this is unacceptable. I am not satisfied with a merchandise credit of $55.30 when I was told that within 48 hours, my money spent, $55.30, would be refunded. Thank you for your assistance with this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We are completely bewildered by this customer's unnecessary claim.Per our screenshot attachments, we have ALREADY communicated to this customer what transpired with the aforementioned order,notified the customer by email what transpired, canceled the customer's order, emailed her the...
cancellation ANDd refunded her in full for this transaction.We find this claim to be a complete waste of the Revdex.com's method and resources to resolve issues as we previously tackled this issue.Kind regards,ServedFresh™
Based on our records this item was shipped however; we see no updates in the [redacted] system. We have not issues reshipping this item free or charge to the customer. As soon as we have the details of the reshipment I will provide that information to you.
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policy. For reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not...
issue refunds as all items are created custom after purchase.This information is also available on our website. Customer's exchange request was fulfilled as item recently became available once again.[redacted] Tracking information below:[redacted] was also emailed to customer which will update within 24 hours. Kind regards,ServedFresh™
Hello,Once again, based on our records items reflect as shipped and delivered.Attached is the original transaction invoice and [redacted] proof of delivery.If customer has not received this item they must contact [redacted] to file an insurance claim.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,Based on our records this item has been shipped and delivered.For reference we have attached the delivery confirmation.Kind regards,ServedFresh™
Hello,Customer's order was cancelled and refunded 4 weeks ago.Attached is a screenshot confirming order cancellation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response speaks for itself. It takes up to 7-14 days to ship an order, it's going on 4 weeks and still no shirt. They claim 1% get the custom product then try to use Revdex.com to make some kind of fraud. I have yet to receive my order so no fraud is being done. They respond to emails 24- 48 hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" . I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicate. The only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for 4 weeks with no communication is trying to cause fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have not received my item. Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have. This is horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]