Hello,As discussed this order was canceled and refunded.For reference we have attached two screenshots confirming the refund transaction days ago.ServedFresh™
Hello, Customer's order reflects as shipped and delivered. Consequently we are unsure why this Revdex.com Claim was filed. We have attached a screenshot of the delivery confirmation. Kind regards,ServedFresh™
Hello,Based on our records, customer's account of what transpired is completely inaccurate.Customer placed an order for two items but had an unverified address which caused a delay with order fulfillment.Customer was informed by phone and email of this issue yet proceeded to email ServedFresh™using...
foul language (see attached as one example) on several occasions.Customer was informed by email when first and second product would ship after address was verified.See attached delivery confirmation of first item, [redacted] Tracking Number for second item, as well as correspondence with customer regarding this issue.Customer consistently exhibits blatant disregard for policy, effective communication, respect for our staff.We find this claim unwarranted and unnecessary.Kind regards,ServedFresh™
Hello,We are unsure why this customer filed a claim with the Revdex.com.Customer's order has already been cancelled and refunded in full several days ago.See attached.Kind regards,ServedFresh™
Hello,Based on our records customer's order has been shipped to the address on file and [redacted] Tracking information was sent via email. If customer has not received this information customer must reach out to us at ###-###-####during normal business hours.Kind Regards,ServedFresh™
Hello [redacted], As per our terms and conditions (see attached) all items are custom and takes 7-21 business days to ship. We are a very small team and are currently inundated with 1000's of orders. Please note less than 1% of our customers make complaints in regards to customer service...
issues. We need to take the necessary manual steps to go through each order to protect our customers and the business from fraudulent credit card orders. We have had an increase in risk of fraud orders, Hence the reason that we indicate and set our terms and conditions for customers in order for them to decide if they would like to shop with us prior to purchase. We are not going to change our shipping policies. We indicate to customers that it take 24 -48 hours for us to respond to any inquires. Again, our policies are set in place to protect our long standing customers and our small business. We are people of integrity we are not in this business to defraud or steal customers money. In the three years that we have been in business we have NEVER not shipped an order and if we make an error we are accountable for our mistakes. We appreciate every customer. However there is that 1% that goes to the extreme of filing fraudulent chargeback after they receive our products and file claims with the Revdex.com because they have not taken the time to read our terms and conditions. We indicate our policies in the item description, the terms and conditions on our site and in the email the customer receives when they place an order. We aren't quite sure how much clearer we can be with people that are impatient or do not read. We DO NOT ISSUE refunds because our items are CUSTOM made for each customer. However; we make an exception when an item has been discontinued. We are working diligently to fulfill all orders.
Hello,Per the shipment timeframe located in the product description BEFORE purchase, the Order Confirmation Email sent after purchase, and our Terms & Conditions policy, all items ship in 7-21 DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS.Customer's order will ship within that timeframe.For additional...
questions we recommend customer call [redacted]Kind regards,ServedFresh
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have not done anything to help the situation they have only angered me.they have been unprofessional with me and past customers. I will not be played like a fool. I want my money back. They only repeat the same thing from the order page (which I mentioned first in our emails ). Im being jerked around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,As discussed this order was canceled and refunded.For reference we have attached two screenshots confirming the refund transaction days ago.ServedFresh™
Hello, Customer's order reflects as shipped and delivered. Consequently we are unsure why this Revdex.com Claim was filed. We have attached a screenshot of the delivery confirmation. Kind regards,ServedFresh™
Hello,Based on our records, customer's account of what transpired is completely inaccurate.Customer placed an order for two items but had an unverified address which caused a delay with order fulfillment.Customer was informed by phone and email of this issue yet proceeded to email ServedFresh™using...
foul language (see attached as one example) on several occasions.Customer was informed by email when first and second product would ship after address was verified.See attached delivery confirmation of first item, [redacted] Tracking Number for second item, as well as correspondence with customer regarding this issue.Customer consistently exhibits blatant disregard for policy, effective communication, respect for our staff.We find this claim unwarranted and unnecessary.Kind regards,ServedFresh™
Hello,We are unsure why this customer filed a claim with the Revdex.com.Customer's order has already been cancelled and refunded in full several days ago.See attached.Kind regards,ServedFresh™
Hello,Based on our records customer's order has been shipped to the address on file and [redacted] Tracking information was sent via email. If customer has not received this information customer must reach out to us at ###-###-####during normal business hours.Kind Regards,ServedFresh™
Hello [redacted], As per our terms and conditions (see attached) all items are custom and takes 7-21 business days to ship. We are a very small team and are currently inundated with 1000's of orders. Please note less than 1% of our customers make complaints in regards to customer service...
issues. We need to take the necessary manual steps to go through each order to protect our customers and the business from fraudulent credit card orders. We have had an increase in risk of fraud orders, Hence the reason that we indicate and set our terms and conditions for customers in order for them to decide if they would like to shop with us prior to purchase. We are not going to change our shipping policies. We indicate to customers that it take 24 -48 hours for us to respond to any inquires. Again, our policies are set in place to protect our long standing customers and our small business. We are people of integrity we are not in this business to defraud or steal customers money. In the three years that we have been in business we have NEVER not shipped an order and if we make an error we are accountable for our mistakes. We appreciate every customer. However there is that 1% that goes to the extreme of filing fraudulent chargeback after they receive our products and file claims with the Revdex.com because they have not taken the time to read our terms and conditions. We indicate our policies in the item description, the terms and conditions on our site and in the email the customer receives when they place an order. We aren't quite sure how much clearer we can be with people that are impatient or do not read. We DO NOT ISSUE refunds because our items are CUSTOM made for each customer. However; we make an exception when an item has been discontinued. We are working diligently to fulfill all orders.
Hello,Per the shipment timeframe located in the product description BEFORE purchase, the Order Confirmation Email sent after purchase, and our Terms & Conditions policy, all items ship in 7-21 DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS.Customer's order will ship within that timeframe.For additional...
questions we recommend customer call [redacted]Kind regards,ServedFresh
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have not done anything to help the situation they have only angered me.they have been unprofessional with me and past customers. I will not be played like a fool. I want my money back. They only repeat the same thing from the order page (which I mentioned first in our emails ). Im being jerked around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]