Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here]
The order just shipped on 10/**/17. I contacted the business several times before this date to advise I no longer wanted the product, but that I was requesting a refund. After 3 months of waiting for a response and no effective communication with the company, I don't want the product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Unacceptable business practices. I will pursue legal action
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Customer must understand that zip code on delivery's progression is the [redacted] distribution center, NOT destination.The final destination was determined by the information entered by the customer. ServedFresh™ is not liable for their determination.Customer must satisfy $6.00 invoice for re-shipment or call ###-###-#### for further assistance.Kind regards,ServedFresh™
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business is incorrect I waited the requested time from the original email after three order was placed. After allowing that time I sent slither follow up and was advised my order would ship the following week due to the delay. It has now been another 2 weeks since that response and the order still has not shipped. Advising the product will ship shortly is the same response I've been receiving for an order placed 2 months ago. How is that acceptable if you can't fulfill orders wait until you have the product is very simple. No one should wait 2 months for an item that wasn't specially ordered. NOT ACCEPTABLE RESPONSE!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We're not entirely sure what customer is referring to at this point.Refund has already been processed and notification was emailed to the customer email address on file.Attached is yet another screenshot of the refund and screenshot of the order cancellation.The perpetuity of dialogue from this customer's claims are unwarranted and unnecessary.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The claim was filed because no one responded to emails that were sent. I was told the replacement would be shipped within 24-48 hours (September [redacted]) and require a signature, I went out of my way to make arrangements to be home. We discussed this, and I have all 25+ emails to prove this. This was almost 2 months ago, I always allowed the 24-48 hours required for a response. I waited weeks and received no response. How else was I to get in contact with the company? I have years of experience in customer service, and this is very unfair to customers. There are many complaints about how you all treat your customers. I've shopped here before and had a perfect experience. I'm not sure what has occurred to cause these type of issues. If you all are not willing to replace it, I would like to get my money back. I didn't receive the product. And after coming to an agreement to fix this issue, no one followed up. That's not my fault.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Upon our review of the customer's latest response it is evident that the customer fails to comprehend our correspondence.Customer's order has been cancelled and has been refunded in full.Like any merchant, ServedFresh™ reserves the right to refuse any transaction at any time per our Terms & Conditions policy.Customer consistently expressed dissatisfaction with our services.Consequently we strongly urge customer to shop elsewhere that is more accommodating of their standards.Kind regards,ServedFresh™
Customer's package has already been shipped.This information has already been communicated to customer and tracking information will update within 24 hours.Kind regards,ServedFresh™
Hello,Customer was refunded March [redacted] at 5:36 PM due to their Unconfirmed Seller Eligibility status with [redacted].Customer was sent email confirming this information. We have attached a screenshot of this refunded transaction that was placed PRIOR to this claim. Consequently, we are...
bewildered why this unnecessary complaint was filed in an attempt to discredit the integrity of ServedFresh™.Kind regards,ServedFresh™
Hello,Upon further review of customer's complaint we deem it unnecessary and inaccurate.Customer was refunded in FULL for this transaction due to their Fraud Risk Level status.Screenshot of refund has been attached for reference.Kind Regards,ServedFresh™
Hello,Second attempt was made to re-ship customer's package but delivery attempt was unsuccessful.As a courtesy we have refunded customer in full for transaction.See attached screenshot for confirmation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,After complete investigation by our local postal courier, customer was refunded several days ago and was notified by email of their order cancellation.Attached is a screenshot confirming the refund authorization.Kind regards,ServedFresh™
Hello,Customer's transaction returned in our system as having a Medium Risk of Fraud.Customer's billing address did not match credit card nor did customer's zip code.See attached screenshots for documentation of customer's risk status.We are strongly advised by our Loss Prevention Department not to...
ship any productsthat do not meet this criteria.Customer was notified by email their fraudulent transaction was cancelled and they were refunded in full.As a business that prides ourselves on protecting our valued customers and ourselves from heightened credit cardwe are unable to fulfill this order.Kind regards,ServedFresh™
Hello,We're unclear why this claim was filed as this item was shipped in accordance with the fulfillment schedule located on our website.The [redacted] Tracking Information has also been emailed to the customer on file and is as follows: [redacted].It appears the customer would...
like us to "shut down" as a resolution to their issue.We're not sure how we can feasibly satisfy that request.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Served Fresh only contacted me after I posted my displeasure with their services on a social media site. I was informed that they did not receive a package that I returned to them via [redacted] on 1/**/2016 until 3/*/16. Eventhough I sent proof that I received confirmation from [redacted] that the package was delivered BEFORE that date. Their issue was with [redacted] not me. I just checked my mailbox from the conversation that we had on 3/*/16 and I still have NO PRODUCT AND NO REFUND!!! Also they have not communicated back with me after [redacted] stated that he will keep me informed on how this issue will be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here]
The order just shipped on 10/**/17. I contacted the business several times before this date to advise I no longer wanted the product, but that I was requesting a refund. After 3 months of waiting for a response and no effective communication with the company, I don't want the product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Unacceptable business practices. I will pursue legal action
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Customer must understand that zip code on delivery's progression is the [redacted] distribution center, NOT destination.The final destination was determined by the information entered by the customer. ServedFresh™ is not liable for their determination.Customer must satisfy $6.00 invoice for re-shipment or call ###-###-#### for further assistance.Kind regards,ServedFresh™
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business is incorrect I waited the requested time from the original email after three order was placed. After allowing that time I sent slither follow up and was advised my order would ship the following week due to the delay. It has now been another 2 weeks since that response and the order still has not shipped. Advising the product will ship shortly is the same response I've been receiving for an order placed 2 months ago. How is that acceptable if you can't fulfill orders wait until you have the product is very simple. No one should wait 2 months for an item that wasn't specially ordered. NOT ACCEPTABLE RESPONSE!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,Please call ###-###-#### in regards to this issue. We have stated our policy and can explain further if necessary.Kind regards,ServedFresh™
Hello,We're not entirely sure what customer is referring to at this point.Refund has already been processed and notification was emailed to the customer email address on file.Attached is yet another screenshot of the refund and screenshot of the order cancellation.The perpetuity of dialogue from this customer's claims are unwarranted and unnecessary.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The claim was filed because no one responded to emails that were sent. I was told the replacement would be shipped within 24-48 hours (September [redacted]) and require a signature, I went out of my way to make arrangements to be home. We discussed this, and I have all 25+ emails to prove this. This was almost 2 months ago, I always allowed the 24-48 hours required for a response. I waited weeks and received no response. How else was I to get in contact with the company? I have years of experience in customer service, and this is very unfair to customers. There are many complaints about how you all treat your customers. I've shopped here before and had a perfect experience. I'm not sure what has occurred to cause these type of issues. If you all are not willing to replace it, I would like to get my money back. I didn't receive the product. And after coming to an agreement to fix this issue, no one followed up. That's not my fault.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Upon our review of the customer's latest response it is evident that the customer fails to comprehend our correspondence.Customer's order has been cancelled and has been refunded in full.Like any merchant, ServedFresh™ reserves the right to refuse any transaction at any time per our Terms & Conditions policy.Customer consistently expressed dissatisfaction with our services.Consequently we strongly urge customer to shop elsewhere that is more accommodating of their standards.Kind regards,ServedFresh™
Customer's package has already been shipped.This information has already been communicated to customer and tracking information will update within 24 hours.Kind regards,ServedFresh™
Hello,Customer was refunded March [redacted] at 5:36 PM due to their Unconfirmed Seller Eligibility status with [redacted].Customer was sent email confirming this information. We have attached a screenshot of this refunded transaction that was placed PRIOR to this claim. Consequently, we are...
bewildered why this unnecessary complaint was filed in an attempt to discredit the integrity of ServedFresh™.Kind regards,ServedFresh™
Hello,Upon further review of customer's complaint we deem it unnecessary and inaccurate.Customer was refunded in FULL for this transaction due to their Fraud Risk Level status.Screenshot of refund has been attached for reference.Kind Regards,ServedFresh™
Hello,Second attempt was made to re-ship customer's package but delivery attempt was unsuccessful.As a courtesy we have refunded customer in full for transaction.See attached screenshot for confirmation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,After complete investigation by our local postal courier, customer was refunded several days ago and was notified by email of their order cancellation.Attached is a screenshot confirming the refund authorization.Kind regards,ServedFresh™
Hello,Customer's transaction returned in our system as having a Medium Risk of Fraud.Customer's billing address did not match credit card nor did customer's zip code.See attached screenshots for documentation of customer's risk status.We are strongly advised by our Loss Prevention Department not to...
ship any productsthat do not meet this criteria.Customer was notified by email their fraudulent transaction was cancelled and they were refunded in full.As a business that prides ourselves on protecting our valued customers and ourselves from heightened credit cardwe are unable to fulfill this order.Kind regards,ServedFresh™
Hello,We're unclear why this claim was filed as this item was shipped in accordance with the fulfillment schedule located on our website.The [redacted] Tracking Information has also been emailed to the customer on file and is as follows: [redacted].It appears the customer would...
like us to "shut down" as a resolution to their issue.We're not sure how we can feasibly satisfy that request.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Served Fresh only contacted me after I posted my displeasure with their services on a social media site. I was informed that they did not receive a package that I returned to them via [redacted] on 1/**/2016 until 3/*/16. Eventhough I sent proof that I received confirmation from [redacted] that the package was delivered BEFORE that date. Their issue was with [redacted] not me. I just checked my mailbox from the conversation that we had on 3/*/16 and I still have NO PRODUCT AND NO REFUND!!! Also they have not communicated back with me after [redacted] stated that he will keep me informed on how this issue will be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]