Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item was returned and I have yet to receive my refundCan you send a snap shot of the retuned confirmation and all of the emails that I sent regarding my refund that was never addressed? Here is what I have and nothing has been rectified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ServedFresh has never sent me any items! When I spoke with their rep Elijah, he stated that it seems my items were shippedThat is impossible because in an email that they sent, they wrote "when your items are shipped, we will send you a tracking number"(I have attached the email as documented evidence) I NEVER RECEIVED AN EMAIL:Giving me my tracking numberI also never received an email telling me which carrier would be delivering my products***The link above is the federal trade commissions rules on being billed for merchandise you never recievedServedFresh has violated some of these rules, especially since I have not received a refund within seven days.Also, since Served Fresh CLAIMS that there were failed attempts to make payments on December ** 2015, they should have notified me to verify that I was making this purchaseThey did not!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryPlease be advised that they emailed me advising that I can come in to collect the payment and they will send me a confirmation email on Monday (yesterday)Please note, I did not receive an email nor did they answer my (2) emails to themMailing me a check is new to me and I would like to know when it was mailed out as I should receive it the next day since I live minutes from their store.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have attached the tracking number that to this day shows nothing was deliveredI should not have to be concerned with the inner workings of this companyI have a shipping tracking number attached that shows nothing was deliveredThere is no confirmation of receiving the itemThe Postal Service says they never received the item. As well, I was asked to call the company and I got no answerPlease provide me with a full refund.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes As I stated not blaming servedfresh for the deliver process the customer service they have provided has been horrible However as you can see with the emails I attached I did reach out to the *** and got a letter as I was told on the phone with Meredith " He stated that I need a letter because all of there products was insured from the ***"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer complained of damaged and/or poor quality product.Although our Terms & Conditions policy indicates we do not issue refunds (see attached documentation), we embraced the customer's feedback and instructed them to send their product back for internal review by our staff.We
reviewed the product received by the customer and strongly disagreed with their assessment of the product.We consistently ship thousands of products to our valued customers and are not familiar with this feedback.In any event, Erica needs to contact us at ###-###-#### to resolve this issue as the timeframe for her refund has expired many days ago. Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I never got my refundServedfresh said I received it weeksI beg to differI’ve looked in my account numerous times and have yet to see said refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
High risk of fraud? Please provide evidence to support your claimThe card I used on file, was it reported stolen? NOYour company was just incapable of providing decent customer serviceYou dropped the ball, and now, you're blaming the customerI need my refund TODAYThank you, have a nice day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Based on our records customer's account of what transpired is inaccurate.Customer received first item along with letter informing customer of back-order status of second item.Customer expressed no concernsCustomer proceeded to comment negatively via Social Media (repeatedly) although
instructed to contact ***directlyOur Social Media Team is unequipped and strictly prohibited to address any order inquiries in effort to protect customer privacy.Due to customer's disposition and blatant disregard for our policies and procedures we have opted to issue customer a FULL refund.See attached screenshot for documentation of refund.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will respond to customer service for the 10th time as instructedPlease check your email and make this high priority since this has gone on for well over a month now Hopefully I will get a response back from someone vsan automated response stating more time is needed to resolve this matter like the last email sent(BTW your team never got back to me even though the last email stated that hours were needed to resolve the issue which was last week!) This is why I am going through Revdex.com vscommunicating with a team that doesn't have the consideration to respond back I will not close this case with Revdex.com until there is a response back and the funds are placed back on the credit cardI am giving the merchant hours to "investigate" and get back to me otherwise I will continue communication with Revdex.com You might want to investigate why someone from your team communicated and confirmed that this was indeed never shipped which is accurate information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We are unclear why customer is still requesting a refund for an item purchased in September.Per our Terms & Conditions policy, we do not offer refunds for exchanged merchandise.We have attached a screenshot of our Terms & Conditions policy which customer must agree to before completing checkout.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm concerned that the business has now come up with or reasons as to why I have not received my orderThe first reason was that they had shipped it and that *** had it, that was a lie, they JUST shipped it AFTER I complained to the Revdex.com and complained on social mediaThe second, was that my address was "incomplete", that was also a lieThe third, was "mid level fraud" due to inconsistencies with my cards billing address and what inputted on the websiteAnother lieOddly enough, they used that same "m I'd level fraud" excuse with another patronNow, the business has sent me ONE of the shirts I orderedI am still awaiting the last shirtWhich is a size 3x long sleeve Sade shirtIf they are unable to fulfill that order then I want a refund for that shirt.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon,Customer placed an order for two itemsCustomer then opted to change their selectionwhich required a different shipment timeframeThis information was conveyed to the customer by phone, email and via Social Media.We have opted to cancel customer's order and provide a full
refund to avoid further confusionand frustration.Attached is a screenshot of customer's refund confirmation which has also been emailed to customer.Kind regards,ServedFresh™
Hello,Customer's order was cancelled and refunded several weeks ago.Attached is a screenshot confirm order cancellation on September **, at 8:14pm.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not see the attachment where they were saying they never got the money I did not understand the email Here are my bank statements showing the money was taken out.They showed you the 12-*-I will show you the 12-**-and 12-**- and 12-**-were it was pending and taken out.I was not satisfied and there was no way to answer back I did not view the attachments at first The money was taken out of my account and was never put back Here are my statements I HAVE NOT RECEIVED MY MONEY BACK!!!!!!!! IT WAS TAKEN OUT AND NEVER PUT BACK IN MY ACCOUNT......SO WOULD LIKE SOMEONE TO TAKE CARE OF THIS ISSUE. *** *** is my mother Here are tge trans actions and her bank statement showing the money was taken out
Sincerely,
*** ***
Hello,Customer's order was cancelled and refunded in full due to unavailability.Attached is screenshot confirming refund.Order Kind regards,ServedFresh™
Hello,We are completely confused by customer claimsInitially customer stated they were not communicated to.There recent correspondence stated they wereCustomer resorted to numerous inaccurate claims via Social Media in lieu of our correspondence.Customer must contact us by phone at ###-###-#### for assistance.We consider this matter closed until that time.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account has not been 'refunded in full' as stated in the responseHowever, today I received two emails, a cancellation and a refund notificationI do not see any pending transactions on my account to clarify their actionsI sent an email responding to the company's reply and am waiting a response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We received email correspondence from *** expressing concern and frustration for non-receipt of an order.As a company that prides itself on integrity, customer service and communication, we were bewildered by his anger as we expressed through various channels that DUE TO HIGH DEMAND SHIPMENT
WAS DELAYED.Per our Terms & Conditions, which we attached to this email, we reserve the right to cancel an order at anytimefor any reasonIn this case - we did not want to upset *** any further as he grew more impatientConsequently,we issued *** a FULL REFUND for his order PRIOR to this claim.We have attached a screenshot showing cancellation of his order and issued him a full refund.While we appreciate all of our customers, we are left with no choice but to refund and cancel an order for any customerwho grows angry after being communicated to on several occasionsA screenshot of that correspondence is alsoattached that fully explains this to ***.In conclusion we are completely confused by ***He complained about non-receipt of an item on back order and complained when he received a refundWe're unclear how to please customers withan indecisive position.Should any additional information be required or necessary please let us know.We're happy to oblige.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item was returned and I have yet to receive my refundCan you send a snap shot of the retuned confirmation and all of the emails that I sent regarding my refund that was never addressed? Here is what I have and nothing has been rectified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ServedFresh has never sent me any items! When I spoke with their rep Elijah, he stated that it seems my items were shippedThat is impossible because in an email that they sent, they wrote "when your items are shipped, we will send you a tracking number"(I have attached the email as documented evidence) I NEVER RECEIVED AN EMAIL:Giving me my tracking numberI also never received an email telling me which carrier would be delivering my products***The link above is the federal trade commissions rules on being billed for merchandise you never recievedServedFresh has violated some of these rules, especially since I have not received a refund within seven days.Also, since Served Fresh CLAIMS that there were failed attempts to make payments on December ** 2015, they should have notified me to verify that I was making this purchaseThey did not!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryPlease be advised that they emailed me advising that I can come in to collect the payment and they will send me a confirmation email on Monday (yesterday)Please note, I did not receive an email nor did they answer my (2) emails to themMailing me a check is new to me and I would like to know when it was mailed out as I should receive it the next day since I live minutes from their store.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have attached the tracking number that to this day shows nothing was deliveredI should not have to be concerned with the inner workings of this companyI have a shipping tracking number attached that shows nothing was deliveredThere is no confirmation of receiving the itemThe Postal Service says they never received the item. As well, I was asked to call the company and I got no answerPlease provide me with a full refund.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes As I stated not blaming servedfresh for the deliver process the customer service they have provided has been horrible However as you can see with the emails I attached I did reach out to the *** and got a letter as I was told on the phone with Meredith " He stated that I need a letter because all of there products was insured from the ***"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer complained of damaged and/or poor quality product.Although our Terms & Conditions policy indicates we do not issue refunds (see attached documentation), we embraced the customer's feedback and instructed them to send their product back for internal review by our staff.We
reviewed the product received by the customer and strongly disagreed with their assessment of the product.We consistently ship thousands of products to our valued customers and are not familiar with this feedback.In any event, Erica needs to contact us at ###-###-#### to resolve this issue as the timeframe for her refund has expired many days ago. Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
I never got my refundServedfresh said I received it weeksI beg to differI’ve looked in my account numerous times and have yet to see said refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
High risk of fraud? Please provide evidence to support your claimThe card I used on file, was it reported stolen? NOYour company was just incapable of providing decent customer serviceYou dropped the ball, and now, you're blaming the customerI need my refund TODAYThank you, have a nice day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Based on our records customer's account of what transpired is inaccurate.Customer received first item along with letter informing customer of back-order status of second item.Customer expressed no concernsCustomer proceeded to comment negatively via Social Media (repeatedly) although
instructed to contact ***directlyOur Social Media Team is unequipped and strictly prohibited to address any order inquiries in effort to protect customer privacy.Due to customer's disposition and blatant disregard for our policies and procedures we have opted to issue customer a FULL refund.See attached screenshot for documentation of refund.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will respond to customer service for the 10th time as instructedPlease check your email and make this high priority since this has gone on for well over a month now Hopefully I will get a response back from someone vsan automated response stating more time is needed to resolve this matter like the last email sent(BTW your team never got back to me even though the last email stated that hours were needed to resolve the issue which was last week!) This is why I am going through Revdex.com vscommunicating with a team that doesn't have the consideration to respond back I will not close this case with Revdex.com until there is a response back and the funds are placed back on the credit cardI am giving the merchant hours to "investigate" and get back to me otherwise I will continue communication with Revdex.com You might want to investigate why someone from your team communicated and confirmed that this was indeed never shipped which is accurate information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We are unclear why customer is still requesting a refund for an item purchased in September.Per our Terms & Conditions policy, we do not offer refunds for exchanged merchandise.We have attached a screenshot of our Terms & Conditions policy which customer must agree to before completing checkout.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm concerned that the business has now come up with or reasons as to why I have not received my orderThe first reason was that they had shipped it and that *** had it, that was a lie, they JUST shipped it AFTER I complained to the Revdex.com and complained on social mediaThe second, was that my address was "incomplete", that was also a lieThe third, was "mid level fraud" due to inconsistencies with my cards billing address and what inputted on the websiteAnother lieOddly enough, they used that same "m I'd level fraud" excuse with another patronNow, the business has sent me ONE of the shirts I orderedI am still awaiting the last shirtWhich is a size 3x long sleeve Sade shirtIf they are unable to fulfill that order then I want a refund for that shirt.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon,Customer placed an order for two itemsCustomer then opted to change their selectionwhich required a different shipment timeframeThis information was conveyed to the customer by phone, email and via Social Media.We have opted to cancel customer's order and provide a full
refund to avoid further confusionand frustration.Attached is a screenshot of customer's refund confirmation which has also been emailed to customer.Kind regards,ServedFresh™
Hello,Customer's order was cancelled and refunded several weeks ago.Attached is a screenshot confirm order cancellation on September **, at 8:14pm.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not see the attachment where they were saying they never got the money I did not understand the email Here are my bank statements showing the money was taken out.They showed you the 12-*-I will show you the 12-**-and 12-**- and 12-**-were it was pending and taken out.I was not satisfied and there was no way to answer back I did not view the attachments at first The money was taken out of my account and was never put back Here are my statements I HAVE NOT RECEIVED MY MONEY BACK!!!!!!!! IT WAS TAKEN OUT AND NEVER PUT BACK IN MY ACCOUNT......SO WOULD LIKE SOMEONE TO TAKE CARE OF THIS ISSUE. *** *** is my mother Here are tge trans actions and her bank statement showing the money was taken out
Sincerely,
*** ***
Hello,Customer's order was cancelled and refunded in full due to unavailability.Attached is screenshot confirming refund.Order Kind regards,ServedFresh™
Hello,We are completely confused by customer claimsInitially customer stated they were not communicated to.There recent correspondence stated they wereCustomer resorted to numerous inaccurate claims via Social Media in lieu of our correspondence.Customer must contact us by phone at ###-###-#### for assistance.We consider this matter closed until that time.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account has not been 'refunded in full' as stated in the responseHowever, today I received two emails, a cancellation and a refund notificationI do not see any pending transactions on my account to clarify their actionsI sent an email responding to the company's reply and am waiting a response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We received email correspondence from *** expressing concern and frustration for non-receipt of an order.As a company that prides itself on integrity, customer service and communication, we were bewildered by his anger as we expressed through various channels that DUE TO HIGH DEMAND SHIPMENT
WAS DELAYED.Per our Terms & Conditions, which we attached to this email, we reserve the right to cancel an order at anytimefor any reasonIn this case - we did not want to upset *** any further as he grew more impatientConsequently,we issued *** a FULL REFUND for his order PRIOR to this claim.We have attached a screenshot showing cancellation of his order and issued him a full refund.While we appreciate all of our customers, we are left with no choice but to refund and cancel an order for any customerwho grows angry after being communicated to on several occasionsA screenshot of that correspondence is alsoattached that fully explains this to ***.In conclusion we are completely confused by ***He complained about non-receipt of an item on back order and complained when he received a refundWe're unclear how to please customers withan indecisive position.Should any additional information be required or necessary please let us know.We're happy to oblige.Kind regards,ServedFresh™