Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The Revdex.com complaint was filed prior to EVER recieving even the slightest response in reagrds to a refundI am appalled they would say I am harrassing when they were not replying to my emails, mo phone calls and lying on scheduled merchandise deliveryEveryone elses complaints are similar to mine.Refund was received Jan***Revdex.com complaint submitted Jan***No harassment, but obviously it took this to make something happenI was still considering purchasing but after saying I'm harrassingGOD SPEED Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There seems to be some confusion as to the reason for my complaintI have resorted to contacting the Revdex.com because after receiving my order, the item did not fit as a typical Large wouldAfter referring to your return/exchange policy, I printed out the form and mailed the item back for a preferable exchangeI am aware that you accommodate exchanges as available or store credit in the alternativeHowever, as you can see from the provided screenshot, the item has yet to be picked up, and my attempts to inquire about the status of the return have gone unanswered, even as I write this replyThe prerequisite to determine where you can accomodate a request for an exchange to comply with your exchange policy is that you receive the itemI have sent the itemI have contacted you about the itemI have waited month for a resolutionI have waited a few weeks for a response to my inquiryI have tried leaving comments on your social media accountsI have continually checked the status of my packageI have yet to receive a replyFrom everything I gathered from a quick google search, this business seems to reply to Revdex.com inquires better than my inquires to the provided customer service contactThe Revdex.com is the proper agency for an issue of this typeSo for those reasons, I have chosen to use this venue to communicateI will contact the provided customer services number, however, I think we can all agree that the first step here is to pick up my package, process the return form provided on your website, and determine whether the exchange can be accommodated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While the business may assume this is unwarranted and possibly petty, their lack of professionalism and incompetence has led us to this current situationLets not forget their failure to pay attention to details caused them to send me someone else's receipt who like me obviously never received their product or were unhappySorry, I have digressedThis is beyond annoying to me as well as I am not used to dealing with businesses who lack a sense of urgency and could be best described as mediocreI have contacted my bankI have researched my account thoroughlyThere has been no REFUND TO MY ACCOUNTI WOULD NOT CONTINUE TO GO BACK AND FORTH IF THERE WAS A CREDIT TO MY ACCOUNTALL I WANT IS A REFUNDI JUST DON'T UNDERSTAND WHY THIS IS SO HARD I KNOW THIS IS ANNOYINGI SEE THE SCREENSHOT, BUT THERE HAS BEEN NO CREDIT TO MY ACCOUNTIF THERE IS ANY WAY I CAN JUST STOP TALKING TO THEM DIRECTLY AND SPEAK WITH SOMEONE ELSE I WOULDI PROMISEI JUST WANT THE MONEY BACK IN MY ACCOUNT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,Per the shipment timeframe located in the product description BEFORE purchase, the Order Confirmation Email sent after purchase, and our Terms & Conditions policy, all items ship in 7-DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS.Customer's order will ship within that timeframe.For additional questions we recommend customer call [redacted] Kind regards,ServedFresh
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This would be okay if I just did my refundI was supposed to get a refund months agoI would like to get an electronic refund because of the time this has takenThis is not okay$is a lot of money fro a college kid so the fact that I took the time and money to buy this sweatshirt that I really wanted and am being treated like this is really upsettingI simply want my money backYou can send me it via Paypal or my debit/credit card I just want my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We're unclear why this claim was filed as this item was shipped in accordance with the fulfillment schedule located on our website.The [redacted] Tracking Information has also been emailed to the customer on file and is as follows: [redacted] .It appears the customer would like us to "shut down" as a resolution to their issue.We're not sure how we can feasibly satisfy that request.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Tracking information was sent to the [redacted] address on Mon, Jan **, at 8:AMFollow up emails were also sent on February **, February [redacted] and May **.The company has not been responsive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,Based on our records customer's order has been shipped to the address on file and [redacted] Tracking information was sent via emailIf customer has not received this information customer must reach out to us at ###-###-####during business hours.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: as mentioned before I never received an email in regards to the discrepancies on the addresses and credit cardAs far as the xl tee that I have received I will be keeping due to the inconvenience of getting it shipped back as far as taking time getting to a post office etc But I will gladly take my refund on the shipping costs and the medium tee I never receivedAccording to my bank statement both tees were billed to my account making it a total of $refunded to me Thank you in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We're completely bewildered by this unnecessary claim by customer.We also have no record of any voicemails, phone calls or emails from customer inquiring about exchange process.In any event customer ordered four items and received all merchandise (delivery confirmation screenshots attached).Delayed shipment correspondence was included within package to keep customer informed of shipment timeframe.Per our Terms & Conditions policy attached and located here: [redacted] we do not issue refunds as items are made custom for each patron.For store credit or exchange customer simply needs to return package to:ServedFresh™c/o Exchange & Returns Department [redacted] ***Tracking Information MUST also be emailed to [redacted] to verify delivery.We look forward to receiving returned item.Kind regards,ServedFresh™
Hello,Based on our records, customer opted to swap the size of their original purchase.This change in size caused significant delays in shipment due to availability.Customer's package was sent and US Priority Mail Tracking Information confirms delivery.For reference we have attached a screenshot of the delivery confirmation.Kind regards,ServedFresh™
Hello, Customer was refunded several days ago and was notified by email of their order cancellation.We strongly urge customer not to shop with ServedFresh™ again as it is imperative for customer to adhere and respect our policies and procedures.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ServedFresh never mentioned any "fraudulent activity" with my account The refund was honored AFTER I followed up with PayPal and Revdex.com Please see the attached screenshotsI will not let this brand make accusations against me as a person who was once interested in supporting their brand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policyFor reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not issue refunds as all items are created custom after purchase.This information is also available on our websiteCustomer's exchange request was fulfilled as item recently became available once again[redacted] Tracking information below: [redacted] *** was also emailed to customer which will update within hoursKind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ordered t-shirts on August **, Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:If this order was canceled due to a continued high risk of fraud status, why wasn't the entire purchase refunded? What steps were taken by your company to confirm this purchase to resolve the high risk of fraud status? What attempts did you try to make with the cardholder to confirm this purchase? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order just shipped on I contacted the business several times before this date to advise I no longer wanted the product, but that I was requesting a refundAfter months of waiting for a response and no effective communication with the company, I don't want the product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their productThey also stated that my refund was taking longer than expected because refunds are not a operation function of their websiteI was just issued a merchandise credit and this is unacceptableI am not satisfied with a merchandise credit of $when I was told that within hours, my money spent, $55.30, would be refundedThank you for your assistance with this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I spoke to Brian and Morgan at Served Fresh and was informed that I will receive a refund once the complaint with the Revdex.com is closed Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their response does not address the fact that they informed me the item would ship in 7-business daysThen, it became 7-business daysMy order was placed on March *, Clearly exceeding the 7-business daysI was also informed that because of Easter, it would ship with tracking on March [redacted] or April ***Neither of those things happenedAnd instead of shipping my item, they just cancelled my order & issued a refundEvery week I contact customer service about when my item will be shipped, their automatic response is "next week"This company even resorts to telling customers their "address is wrong" to place the blame on the customer for not receiving the items they paid forThis "business" is unprofessional & poorly runSome customers have ordered items since December & have yet to receive their itemsThey're lucky they have not been hit with a class-action lawsuit yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The Revdex.com complaint was filed prior to EVER recieving even the slightest response in reagrds to a refundI am appalled they would say I am harrassing when they were not replying to my emails, mo phone calls and lying on scheduled merchandise deliveryEveryone elses complaints are similar to mine.Refund was received Jan***Revdex.com complaint submitted Jan***No harassment, but obviously it took this to make something happenI was still considering purchasing but after saying I'm harrassingGOD SPEED Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There seems to be some confusion as to the reason for my complaintI have resorted to contacting the Revdex.com because after receiving my order, the item did not fit as a typical Large wouldAfter referring to your return/exchange policy, I printed out the form and mailed the item back for a preferable exchangeI am aware that you accommodate exchanges as available or store credit in the alternativeHowever, as you can see from the provided screenshot, the item has yet to be picked up, and my attempts to inquire about the status of the return have gone unanswered, even as I write this replyThe prerequisite to determine where you can accomodate a request for an exchange to comply with your exchange policy is that you receive the itemI have sent the itemI have contacted you about the itemI have waited month for a resolutionI have waited a few weeks for a response to my inquiryI have tried leaving comments on your social media accountsI have continually checked the status of my packageI have yet to receive a replyFrom everything I gathered from a quick google search, this business seems to reply to Revdex.com inquires better than my inquires to the provided customer service contactThe Revdex.com is the proper agency for an issue of this typeSo for those reasons, I have chosen to use this venue to communicateI will contact the provided customer services number, however, I think we can all agree that the first step here is to pick up my package, process the return form provided on your website, and determine whether the exchange can be accommodated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While the business may assume this is unwarranted and possibly petty, their lack of professionalism and incompetence has led us to this current situationLets not forget their failure to pay attention to details caused them to send me someone else's receipt who like me obviously never received their product or were unhappySorry, I have digressedThis is beyond annoying to me as well as I am not used to dealing with businesses who lack a sense of urgency and could be best described as mediocreI have contacted my bankI have researched my account thoroughlyThere has been no REFUND TO MY ACCOUNTI WOULD NOT CONTINUE TO GO BACK AND FORTH IF THERE WAS A CREDIT TO MY ACCOUNTALL I WANT IS A REFUNDI JUST DON'T UNDERSTAND WHY THIS IS SO HARD I KNOW THIS IS ANNOYINGI SEE THE SCREENSHOT, BUT THERE HAS BEEN NO CREDIT TO MY ACCOUNTIF THERE IS ANY WAY I CAN JUST STOP TALKING TO THEM DIRECTLY AND SPEAK WITH SOMEONE ELSE I WOULDI PROMISEI JUST WANT THE MONEY BACK IN MY ACCOUNT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,Per the shipment timeframe located in the product description BEFORE purchase, the Order Confirmation Email sent after purchase, and our Terms & Conditions policy, all items ship in 7-DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS.Customer's order will ship within that timeframe.For additional questions we recommend customer call [redacted] Kind regards,ServedFresh
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This would be okay if I just did my refundI was supposed to get a refund months agoI would like to get an electronic refund because of the time this has takenThis is not okay$is a lot of money fro a college kid so the fact that I took the time and money to buy this sweatshirt that I really wanted and am being treated like this is really upsettingI simply want my money backYou can send me it via Paypal or my debit/credit card I just want my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We're unclear why this claim was filed as this item was shipped in accordance with the fulfillment schedule located on our website.The [redacted] Tracking Information has also been emailed to the customer on file and is as follows: [redacted] .It appears the customer would like us to "shut down" as a resolution to their issue.We're not sure how we can feasibly satisfy that request.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Tracking information was sent to the [redacted] address on Mon, Jan **, at 8:AMFollow up emails were also sent on February **, February [redacted] and May **.The company has not been responsive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,Based on our records customer's order has been shipped to the address on file and [redacted] Tracking information was sent via emailIf customer has not received this information customer must reach out to us at ###-###-####during business hours.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: as mentioned before I never received an email in regards to the discrepancies on the addresses and credit cardAs far as the xl tee that I have received I will be keeping due to the inconvenience of getting it shipped back as far as taking time getting to a post office etc But I will gladly take my refund on the shipping costs and the medium tee I never receivedAccording to my bank statement both tees were billed to my account making it a total of $refunded to me Thank you in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We're completely bewildered by this unnecessary claim by customer.We also have no record of any voicemails, phone calls or emails from customer inquiring about exchange process.In any event customer ordered four items and received all merchandise (delivery confirmation screenshots attached).Delayed shipment correspondence was included within package to keep customer informed of shipment timeframe.Per our Terms & Conditions policy attached and located here: [redacted] we do not issue refunds as items are made custom for each patron.For store credit or exchange customer simply needs to return package to:ServedFresh™c/o Exchange & Returns Department [redacted] ***Tracking Information MUST also be emailed to [redacted] to verify delivery.We look forward to receiving returned item.Kind regards,ServedFresh™
Hello,Based on our records, customer opted to swap the size of their original purchase.This change in size caused significant delays in shipment due to availability.Customer's package was sent and US Priority Mail Tracking Information confirms delivery.For reference we have attached a screenshot of the delivery confirmation.Kind regards,ServedFresh™
Hello, Customer was refunded several days ago and was notified by email of their order cancellation.We strongly urge customer not to shop with ServedFresh™ again as it is imperative for customer to adhere and respect our policies and procedures.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ServedFresh never mentioned any "fraudulent activity" with my account The refund was honored AFTER I followed up with PayPal and Revdex.com Please see the attached screenshotsI will not let this brand make accusations against me as a person who was once interested in supporting their brand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policyFor reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not issue refunds as all items are created custom after purchase.This information is also available on our websiteCustomer's exchange request was fulfilled as item recently became available once again[redacted] Tracking information below: [redacted] *** was also emailed to customer which will update within hoursKind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ordered t-shirts on August **, Ali Tee 2XL and 2) Bolt Logo Tee 2XLOnly the Ali Tee 2XL was delivered on September **, 2016.I have not received my Bolt Logo 2XL tee.Why do you think I would go through all of this, if both tees were delivered???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:If this order was canceled due to a continued high risk of fraud status, why wasn't the entire purchase refunded? What steps were taken by your company to confirm this purchase to resolve the high risk of fraud status? What attempts did you try to make with the cardholder to confirm this purchase? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order just shipped on I contacted the business several times before this date to advise I no longer wanted the product, but that I was requesting a refundAfter months of waiting for a response and no effective communication with the company, I don't want the product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their productThey also stated that my refund was taking longer than expected because refunds are not a operation function of their websiteI was just issued a merchandise credit and this is unacceptableI am not satisfied with a merchandise credit of $when I was told that within hours, my money spent, $55.30, would be refundedThank you for your assistance with this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I spoke to Brian and Morgan at Served Fresh and was informed that I will receive a refund once the complaint with the Revdex.com is closed Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their response does not address the fact that they informed me the item would ship in 7-business daysThen, it became 7-business daysMy order was placed on March *, Clearly exceeding the 7-business daysI was also informed that because of Easter, it would ship with tracking on March [redacted] or April ***Neither of those things happenedAnd instead of shipping my item, they just cancelled my order & issued a refundEvery week I contact customer service about when my item will be shipped, their automatic response is "next week"This company even resorts to telling customers their "address is wrong" to place the blame on the customer for not receiving the items they paid forThis "business" is unprofessional & poorly runSome customers have ordered items since December & have yet to receive their itemsThey're lucky they have not been hit with a class-action lawsuit yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]