I have repeatedly had problems with the internet and voip services from Rise Broadband since I signed up with them in April They have at least twice been at my location to change equipment that did not workAdditionally, I have spent hours on the phone with their customer service to resolve issues
Latest, 2-weeks ago I had a again problems with the internet speedAs per my contract with them I pay for a speed of Mbps but I have often experienced speeds of 3.5-MbpsAt the time of this complaint they open a case #*** and was going to get back with a resolution within hoursIn spite of calling them at least twice nothing was resolved
Other complaints I have against them is low competence level of support personnel and slow response time for field service
All this led to that I canceled my services with them as per November 30,
As a consequence of this I have been requested to pay $in early termination feeIn my opinion, this is not accepta
I was a longtime customer of Rise Broadband, an internet service provider The service was continuously substandard due to the company needing to make equipment upgrades in my area The company was never able to provide any information on when the equipment would be upgraded in my area The product was not worth what they were charging customers As such, the company would agree to lower my bill when I continued to call in to discuss the inadequate service they were providing
I cancelled my service with Rise Broadband in late November or early December of At the time of cancellation, my account had a credit balance of approximately $ When I cancelled the service, the company’s representative informed me that I could expect to receive a refund of my credit balance within days
After days had passed without me receiving my refund, I called the company to inquire to why I hadn’t received it yet The representative proceeded to tell me that I would not be recei
I have contacted Rise Broadband MULTIPLE times for three months about intermittent connectivity and slow service I have asked to speak to supervisors and someone in charge and have been told that they would contact me regarding the issue that they have been having with "the tower" I am paying for a service that is unreliable and that often times cannot be used as intended I have been told multiple times that my router is bad and have purchased many new routers only to find that the router is NOT the problem It is a Rise Broadband Tower issue I even let them send me one of their routers and am still experiencing issues I have been a customer of this company for a very long time and through numerous name changes and buy outs They extended their hours so that customers could get tech helper during later hours However, when I called yesterday, I was on hold for one hour and thirty minutes The man who answered the phone told me that he was the only one working He also
I pay over $a month for a 50mbps business internet plan and am currently getting 1mbps download and 3mbps upload speeds I have tried for two days now to get to the tech department at Rise and hung up after minute wait times This company is horrible and ripping the consumer off stating they will always give you at least 65% of the plan amount you pay for I would be happy to share speed test reports from multiple web sites Revdex.com needs to update this A+ rating, how can you have an A+ with negative reviews and positive?
On April 12, I began service with Rise broadbandWhen I spoke with the sales agent I was told that if I had to relocate within the two year contract and if service was not available in the area I moved to I would be let out of my contract without paying the early cancellation feeThe next day, when my service was being connected I was told the same thingOn August 29, I called to cancel my service and was told I have to pay the $cancellation fee and the people that told me I would not would be giving extra coaching for the futureI'm having to move because I did not feel safe at the location the service was at due to someone trying to break in and busting my patio doorI was allowed out of my leaseI expressed to the supervisor that the extra coaching isn't fair when I'm having to suffer from their mistakes nowI did let the supervisor I would be contacting the Revdex.com and reporting them
I just canceled my service with Rise, after being a customer for four yearsThey raised our rates every year that we were with themThey promised us 15MB of internet service and seldom ever reached 6MBThey refused to come and upgrade their service to fulfill their contractWe got tired of dealing with them and decided to cancelTheir customer service quoted us dollars to cancel our service and we were given a final bill of dollarsWhen talking to them they told us that since we had already cancelled there was nothing they could do for us
Are internet has been giving us issues, We were told we would get a gb they got out here and told us they could give us a 5gb, we told that was okay and we would take itWe have nothing but issues with it ever sinceAre services is crap they always tell us its the tower but they never fix the issuesWe have to call every day basically and when we call them they tell us its the tower and that they are sending a ticket up to their supervisors but nothing is ever done about itWe are getting tired of paying a month for internet that we barely get a 1gb on We had a tech come to our house and basically told us to switch and what companies to look into
We desire Rise Broadband to drop the $240.91charges they billed us for since they discontinued service weeks ago for daysJanuary r 24-and then again no service was provided February 9-for 1/day each time Since they broke their contract and left us wiihout the needed services, we don't think they should bils us anything Also they gave us no advance notice of discontinuing seervice so we were without internet service for the week of Feb 3-also During thse stressful time we could not pay bills, do research online, contact famiy, etcc Our phone is internet, too So, we request a dismissal of all charges and an apology from the manager who so rudely talked over me on the phone and they cut off service without notice
I have a home in a rural area Originally, before Rise Broadband took over ***, the internet was fairly consistent and service acceptable Since Rise Broadband took over, the internet is at best spotty My area has been under a service warning since April (it is end of July now) Most nights I have no internet registered, other nights, a trickle I am paying a premium for higher speeds and I can rarely watch a show on *** There are various explanations, the last one being new equipment on the tower and the house Another explanation is everything is fixed and the software guys had to tweak it Another, the signal is great, but it can't go through They said they would give $off the bill for months, but most of the time, there is no service I asked for more discount during this time and they wouldn't return my call We wrote in by email with no answer There is no end in sight and no projections of when it is better
We contacted the sales department about canceling our serviceWe were quoted at that time to cancel our service would be $per month (in our case, $would be it) and as such we were quoted to cancel it would cost us $
We have now gotten much faster internet, for a better priceWe then called to cancel our internetWe asked again what it would costThey looked over our contract and again stated that it would be $(plus about $4-since we had gone over our data limit)
The individual also noted that in their records that they had notes of the conversation previous that showed we had been told $
When he went to process the cancellation of service for some reason the system said that we then owed over $
Why then, were we quoted on separate occasions, that our cancellation would cost $50? This is unacceptableWe would have held out longer on this poor quality internet had we known that it would cost us $to cancel the serviceWhen we were informed that it wo
Terrible internet service speeds consoling below 1meg I am paying for up to I have made several calls to technical support each time we do the same troubleshooting they tell me there is a problem and they will escalate it to tier and will be called with the resolution problem is never fixed I am never called I'm paying for a worthless internet service I want this resolved immediately or to let me out of my contract so that I can find a viable internet service
Rise is the WORST ISP I have ever hadThe speed advertised are a flat out lie, Data caps? Are you kidding me?? This is home internet, not a damn data planUnbelievableIt blows my mind that they have an A according to this websiteThey deserve an FI hope they get in trouble for advertising of their service
I've called them on numerous occasions to speak about issues and I'm always getting placed on extremely long hold timesIve been on hold longer than an hour, more than minutes, more than minutes multiple timesOnce I am finally able to speak with someone Im transferred to another person or departmentIm forced to be with them due to the area I live inId left a ling time ago
I am paying for 20mbps download and am lu key to get 3mbps consistently no matter time of dayI call and ask why and they State I should upgrade to larger plan- for what 5mbps and larger billOn top of it I get charged overage fees which I never agreed to every monthI am remodeling and am not using internet but am still receiving overage feesI called and asked to speak with supervisor and was told that is not possible and they will call meThat never happenedVery frustrated as I am being ripped off and there is nothing I can do as I live in rural America and have no other options
Ive had internet service with Rise Broadband for months and out of the months I have had working service for less than weeks, I have contacted every dept that Ive been told to speak to and finally got to a person who says they can forgive the contract without penalties and only reimburse me for month when I have paid for months no serviceBad service and horrible customer serviceThe techs notes stated that service would not workJuanquin the supervisor stated that I could not be reimbursed for the months because I didnt call in every time I had issues but he did see that In January after service was installed I had called twice with issues, I told him that there were months I didnt call in because nothing was being done to fix the service, and I went a couple of months with out paying my service because I was using the internet at work or the public library, but at the same time every month I was getting a statement from the provider so I paid it and continued to call t
Overdue Refund - I just sent this letter to the billing department
To whom it may concern:
I made the request to disconnect your service within days of installation on 8/29/ I was advised that somebody would come to remove the dish and pick up the equipment
On 9/23/16, I called and spoke to *** She informed me that "it had slipped thru the cracks" and would request another appointment
On 9/29/16, I attempted to utilize your chat feature on your website I was told that they could not assist me, so I called and spoke to *** *** She said that she would put in another request
I have yet to hear anything regarding a technician to pick up the equipment What do I need to do to get this resolved so that I can be refunded the one month that was paid for?
Sincerely,
* *** ***
Home: ***
Mobile ***
For several months we have had little to no internet serviceWe called several times and were told that it was a main tower issue that would be fixed soonAfter several attempts to get someone out to fix it, a tech came out and advised us that it was an issue with our towerThe tower was updated however we continue to have issues and Rise has not done anything to fix the situationWe have paid full price for our internet each month that does not workWhen I suggested I would have to seek out another company if issues weren't resolved, they said I could just call and cancelNo resolution to our issue, no compensation
Their customer service is rude, unhelpful and unwilling to rectify the situation
Since day one when Rise Broadband took over from Digis, their service has gone down hillThe towers are overloaded, speeds are terrible with their wireless serviceAlso they put data caps on my service which I never agreed to or knew about until I was charged for overagesI also can not check my usage online now as of January 1st so I do not have any way of knowing what my usage isThen my static IP that I got for free with my service with Digis went away and was never told aboutWhen I called about it, they told me I now had to pay $a month more for a static IPThere are mystery fees that show up randomly and now they are at it again with another scam of adding a "PC Care" service that costs $a month whether you ask for it or notYou have to call and have the service canceled or they will charge youHow can a company just start sending you services and charging you for something that you never asked for? On top of that, it takes well over mins on hold to get through
In June Rise Broadband added a service to my accountIt then began charging me for it because I did not call and cancel itTerrible business practice I don't start charging Rise for a service they did not requestWhy is this practice legal?
I have been without internet for nearly two weeks due to this company's unorganized business practicesI have had this Internet since 2013, previous company was Rhino, then rise bought them outThe company lost its lease on the tower we were on, they knew back in December, but didn't start doing anything about it till MayI installed a foot tower behind my house to try and hit another tower for better speeds, I was getting 0.8mb on a good dayI was paying for the old 5mb from the previous company before rise bought them outI still paid even though rises 5mb package is We made an appointment for this company to put equipment on our tower, the day of the appointment, June 15, the tech shows up and cannot climb a tower, because he isn't certifiedThe tech called the dispatch department and scheduled a tower climb for two days laterJune 17, the tech shows up, was suppose to be a morning appointment, he didn't show up till 2pm when about to leave for workThe tech
I have repeatedly had problems with the internet and voip services from Rise Broadband since I signed up with them in April They have at least twice been at my location to change equipment that did not workAdditionally, I have spent hours on the phone with their customer service to resolve issues
Latest, 2-weeks ago I had a again problems with the internet speedAs per my contract with them I pay for a speed of Mbps but I have often experienced speeds of 3.5-MbpsAt the time of this complaint they open a case #*** and was going to get back with a resolution within hoursIn spite of calling them at least twice nothing was resolved
Other complaints I have against them is low competence level of support personnel and slow response time for field service
All this led to that I canceled my services with them as per November 30,
As a consequence of this I have been requested to pay $in early termination feeIn my opinion, this is not accepta
I was a longtime customer of Rise Broadband, an internet service provider The service was continuously substandard due to the company needing to make equipment upgrades in my area The company was never able to provide any information on when the equipment would be upgraded in my area The product was not worth what they were charging customers As such, the company would agree to lower my bill when I continued to call in to discuss the inadequate service they were providing
I cancelled my service with Rise Broadband in late November or early December of At the time of cancellation, my account had a credit balance of approximately $ When I cancelled the service, the company’s representative informed me that I could expect to receive a refund of my credit balance within days
After days had passed without me receiving my refund, I called the company to inquire to why I hadn’t received it yet The representative proceeded to tell me that I would not be recei
I have contacted Rise Broadband MULTIPLE times for three months about intermittent connectivity and slow service I have asked to speak to supervisors and someone in charge and have been told that they would contact me regarding the issue that they have been having with "the tower" I am paying for a service that is unreliable and that often times cannot be used as intended I have been told multiple times that my router is bad and have purchased many new routers only to find that the router is NOT the problem It is a Rise Broadband Tower issue I even let them send me one of their routers and am still experiencing issues I have been a customer of this company for a very long time and through numerous name changes and buy outs They extended their hours so that customers could get tech helper during later hours However, when I called yesterday, I was on hold for one hour and thirty minutes The man who answered the phone told me that he was the only one working He also
I pay over $a month for a 50mbps business internet plan and am currently getting 1mbps download and 3mbps upload speeds I have tried for two days now to get to the tech department at Rise and hung up after minute wait times This company is horrible and ripping the consumer off stating they will always give you at least 65% of the plan amount you pay for I would be happy to share speed test reports from multiple web sites Revdex.com needs to update this A+ rating, how can you have an A+ with negative reviews and positive?
On April 12, I began service with Rise broadbandWhen I spoke with the sales agent I was told that if I had to relocate within the two year contract and if service was not available in the area I moved to I would be let out of my contract without paying the early cancellation feeThe next day, when my service was being connected I was told the same thingOn August 29, I called to cancel my service and was told I have to pay the $cancellation fee and the people that told me I would not would be giving extra coaching for the futureI'm having to move because I did not feel safe at the location the service was at due to someone trying to break in and busting my patio doorI was allowed out of my leaseI expressed to the supervisor that the extra coaching isn't fair when I'm having to suffer from their mistakes nowI did let the supervisor I would be contacting the Revdex.com and reporting them
I just canceled my service with Rise, after being a customer for four yearsThey raised our rates every year that we were with themThey promised us 15MB of internet service and seldom ever reached 6MBThey refused to come and upgrade their service to fulfill their contractWe got tired of dealing with them and decided to cancelTheir customer service quoted us dollars to cancel our service and we were given a final bill of dollarsWhen talking to them they told us that since we had already cancelled there was nothing they could do for us
Are internet has been giving us issues, We were told we would get a gb they got out here and told us they could give us a 5gb, we told that was okay and we would take itWe have nothing but issues with it ever sinceAre services is crap they always tell us its the tower but they never fix the issuesWe have to call every day basically and when we call them they tell us its the tower and that they are sending a ticket up to their supervisors but nothing is ever done about itWe are getting tired of paying a month for internet that we barely get a 1gb on We had a tech come to our house and basically told us to switch and what companies to look into
We desire Rise Broadband to drop the $240.91charges they billed us for since they discontinued service weeks ago for daysJanuary r 24-and then again no service was provided February 9-for 1/day each time Since they broke their contract and left us wiihout the needed services, we don't think they should bils us anything Also they gave us no advance notice of discontinuing seervice so we were without internet service for the week of Feb 3-also During thse stressful time we could not pay bills, do research online, contact famiy, etcc Our phone is internet, too So, we request a dismissal of all charges and an apology from the manager who so rudely talked over me on the phone and they cut off service without notice
I have a home in a rural area Originally, before Rise Broadband took over ***, the internet was fairly consistent and service acceptable Since Rise Broadband took over, the internet is at best spotty My area has been under a service warning since April (it is end of July now) Most nights I have no internet registered, other nights, a trickle I am paying a premium for higher speeds and I can rarely watch a show on *** There are various explanations, the last one being new equipment on the tower and the house Another explanation is everything is fixed and the software guys had to tweak it Another, the signal is great, but it can't go through They said they would give $off the bill for months, but most of the time, there is no service I asked for more discount during this time and they wouldn't return my call We wrote in by email with no answer There is no end in sight and no projections of when it is better
We contacted the sales department about canceling our serviceWe were quoted at that time to cancel our service would be $per month (in our case, $would be it) and as such we were quoted to cancel it would cost us $
We have now gotten much faster internet, for a better priceWe then called to cancel our internetWe asked again what it would costThey looked over our contract and again stated that it would be $(plus about $4-since we had gone over our data limit)
The individual also noted that in their records that they had notes of the conversation previous that showed we had been told $
When he went to process the cancellation of service for some reason the system said that we then owed over $
Why then, were we quoted on separate occasions, that our cancellation would cost $50? This is unacceptableWe would have held out longer on this poor quality internet had we known that it would cost us $to cancel the serviceWhen we were informed that it wo
Terrible internet service speeds consoling below 1meg I am paying for up to I have made several calls to technical support each time we do the same troubleshooting they tell me there is a problem and they will escalate it to tier and will be called with the resolution problem is never fixed I am never called I'm paying for a worthless internet service I want this resolved immediately or to let me out of my contract so that I can find a viable internet service
Rise is the WORST ISP I have ever hadThe speed advertised are a flat out lie, Data caps? Are you kidding me?? This is home internet, not a damn data planUnbelievableIt blows my mind that they have an A according to this websiteThey deserve an FI hope they get in trouble for advertising of their service
I've called them on numerous occasions to speak about issues and I'm always getting placed on extremely long hold timesIve been on hold longer than an hour, more than minutes, more than minutes multiple timesOnce I am finally able to speak with someone Im transferred to another person or departmentIm forced to be with them due to the area I live inId left a ling time ago
I am paying for 20mbps download and am lu key to get 3mbps consistently no matter time of dayI call and ask why and they State I should upgrade to larger plan- for what 5mbps and larger billOn top of it I get charged overage fees which I never agreed to every monthI am remodeling and am not using internet but am still receiving overage feesI called and asked to speak with supervisor and was told that is not possible and they will call meThat never happenedVery frustrated as I am being ripped off and there is nothing I can do as I live in rural America and have no other options
Ive had internet service with Rise Broadband for months and out of the months I have had working service for less than weeks, I have contacted every dept that Ive been told to speak to and finally got to a person who says they can forgive the contract without penalties and only reimburse me for month when I have paid for months no serviceBad service and horrible customer serviceThe techs notes stated that service would not workJuanquin the supervisor stated that I could not be reimbursed for the months because I didnt call in every time I had issues but he did see that In January after service was installed I had called twice with issues, I told him that there were months I didnt call in because nothing was being done to fix the service, and I went a couple of months with out paying my service because I was using the internet at work or the public library, but at the same time every month I was getting a statement from the provider so I paid it and continued to call t
Overdue Refund - I just sent this letter to the billing department
To whom it may concern:
I made the request to disconnect your service within days of installation on 8/29/ I was advised that somebody would come to remove the dish and pick up the equipment
On 9/23/16, I called and spoke to *** She informed me that "it had slipped thru the cracks" and would request another appointment
On 9/29/16, I attempted to utilize your chat feature on your website I was told that they could not assist me, so I called and spoke to *** *** She said that she would put in another request
I have yet to hear anything regarding a technician to pick up the equipment What do I need to do to get this resolved so that I can be refunded the one month that was paid for?
Sincerely,
* *** ***
Home: ***
Mobile ***
For several months we have had little to no internet serviceWe called several times and were told that it was a main tower issue that would be fixed soonAfter several attempts to get someone out to fix it, a tech came out and advised us that it was an issue with our towerThe tower was updated however we continue to have issues and Rise has not done anything to fix the situationWe have paid full price for our internet each month that does not workWhen I suggested I would have to seek out another company if issues weren't resolved, they said I could just call and cancelNo resolution to our issue, no compensation
Their customer service is rude, unhelpful and unwilling to rectify the situation
Since day one when Rise Broadband took over from Digis, their service has gone down hillThe towers are overloaded, speeds are terrible with their wireless serviceAlso they put data caps on my service which I never agreed to or knew about until I was charged for overagesI also can not check my usage online now as of January 1st so I do not have any way of knowing what my usage isThen my static IP that I got for free with my service with Digis went away and was never told aboutWhen I called about it, they told me I now had to pay $a month more for a static IPThere are mystery fees that show up randomly and now they are at it again with another scam of adding a "PC Care" service that costs $a month whether you ask for it or notYou have to call and have the service canceled or they will charge youHow can a company just start sending you services and charging you for something that you never asked for? On top of that, it takes well over mins on hold to get through
In June Rise Broadband added a service to my accountIt then began charging me for it because I did not call and cancel itTerrible business practice I don't start charging Rise for a service they did not requestWhy is this practice legal?
I have been without internet for nearly two weeks due to this company's unorganized business practicesI have had this Internet since 2013, previous company was Rhino, then rise bought them outThe company lost its lease on the tower we were on, they knew back in December, but didn't start doing anything about it till MayI installed a foot tower behind my house to try and hit another tower for better speeds, I was getting 0.8mb on a good dayI was paying for the old 5mb from the previous company before rise bought them outI still paid even though rises 5mb package is We made an appointment for this company to put equipment on our tower, the day of the appointment, June 15, the tech shows up and cannot climb a tower, because he isn't certifiedThe tech called the dispatch department and scheduled a tower climb for two days laterJune 17, the tech shows up, was suppose to be a morning appointment, he didn't show up till 2pm when about to leave for workThe tech