Sekure Merchant Solutions

We had the pleasure of working with Stephanie J*** with Sekure Merchants She was so knowledgeable and professional She was friendly and adept at her job A true credit to their company She was able to explain the rather technical needs of a required change to our processing machine in layman terms without sounding smug or rushed Our replacement machine arrived exactly when she said it would and the process of changing out the machine was just as easy as she said as well

Very helpfulWe had a large transaction that needed attention and they were very attentive and took care of the situation in a timely manorWe appreciate them

When we started business with Sekure Merchant is was rather rocky, but Jamie has always been there to help smooth it outWhen ever there was an issue she took personal responsibility for it and resolved the matter in a professional and competent mannerThank you!!!

Sekure Merchants are wonderful! Our relationship manager Neil C*** is outstanding and always very helpful

Just received a "follcall" asking me to fax our merchant information to him so he could review our costsWe are a seasonal business and we have SquareWe had a merchant company for years but being charged for months of use when we had no sales made no sense so we switched to SquareHe stated this was a follcall from 2014.....we are almost done with If that is how long a follcall takes, I wouldn't be interested if I ever had made the call in However, I NEVER called them requesting a cost review in I replied, "I am not interested, thank you." And I hung upAs a manager of a business, I am beyond busyI get 2-calls A DAY asking me to switch our merchant accounts promising to lower our costsI do not have time to deal with all of these calls, I hung up on him but only after I nicely told him we were uninterestedHe proceeded to call immediately three more times telling me how rude I wasWhat was rude was the harassment, when someone says NO THANK YOU, you don't CALL BACK THREE TIMES!!
I attempted to call the company back to kindly ask them to remove my phone number from their calling list in case the RUDE gentleman had not done so based on our phone conversationNobody answers or returns your messagesNOT the kind of follI would want from a business

Worst Experience I've ever had with a credit card companyThey promised me cheaper rates then my current processor, that was a LIE! When I called to talk about the rates they put me on hold for over an hourAfter waitng for an entire hour with no one answering the phone because "they are experiencing hifger than call volume" I decide I wanted to close my accountWe'll here is is a week and a half later and they refuse to close my accountAfter going back and forth with one Jamie-Lee C*** her excuse is and I quote " I had to request it from North American Bancad, the processorIt will be sent to you as soon as they draft it up"How long does it take to draft up a simple cancellation letter? I asked to cancel my account on March *** and as of March *** my account is still open and being debitedThis has been the worst customer service I have ever experienced and they could care less about small business owners like myself

I HAD A QUICK QUESTION REGARDING MY ACCOUNT AND MY ACCOUNT CONSULTANT JOSHUA WAS VERY KIND AND ANSWERED ALL MY QUESTIONS I AM SAVING WITH SEKURE, THANK YOU

*** *** says Sarah T*** is on it and always helpful

They have been a pretty good company Customer service sometime is lengthy but compared to other cc companies we have had they are about the same

A very user friendly credit card merchant company that does much more
We are very pleased as a small theatre company to have SMS on our sideThey got us good low rates and they added *** card to our accepted cards, which we previously didn't have
Customer service people like Gary Aare an asset to the company, patient, good listeners, and they thoroughly explain everything that might need to be explained, no pushy sales stuff

I am writing this performance review for Jamie-L** *** Jamie-L** is always friendly and courteous on the phoneIf have a question or a concern she is very knowledgeable about Sekure Merchants and either answers me while we are on the phone, or via e-mail or phone within a couple of hours I would highly recommend Jamie-L** to be a Senior Relationship Manager to another client looking for a Merchant Services representative

This is about customer service, she is the bestStephanie J
I would recommended that you were a good asset the the companyI have never received such fine treatment like that in a long time

This company has been soliciting KRN via phone on a daily basis They have called us seven times in the last days The first person who called stated I was supposed to send him a copy of our Merchant Statement At no time did I ever tell any representative from Sekure Cost Review that I would send them this information
Every time they call we ask them to stop calling as we are not interested in their services They continue to call and refuse to remove our phone number from their solicitation list The last person I spoke with was "Ben" He is now asking to speak with the owner of KRN The owner does not want to speak with Ben since I am the main point of contact for our company's merchant account

Someone contacted me from Sekure Cost Review and they WOULD NOT take no for an answer Rude, arguing that in the time I took to say No, I could have emailed her my merchant receipts ###-###-#### was the number they called from TOTALLY unprofessional and a waist of my time

This company has contacted our church to attempt to solicit their servicesWe have repeatedly asked them not to contact us and to remove us from their listDuring a recent call, the representative refused to remove our contact information from their list and kept trying to solicit his services and request corporate information from usIt was not until I asked to speak to a supervisor that I receive some resolve

Two words "Michelle G***" she and her team have made my transition workIt's frustrating when you don't understandWhat makes it work is a quick response and the problem is solvedThanks sweeties Delights

Shant is so very nice and extremely helpfulI feel confident knowing he has my back!

I have been processing through NAB since 05/** There have been the events that are frustrating All processors have different glitches My experience with NAB has been better than with other processors I have used over the last years This is because I have a real person, with a direct phone line, I can call Stephanie, my representative, is great about answering my call When she is busy, she always returns my call quickly There are times when she does not have the answer She simply gets someone on the phone with us, who does She also has a great attitude I have a lot of fun with her on the phone while we get my problem solved I try not to be hard to get along with Stephanie does the same This type of help should be rewarded Since I give all my money to NAB, I can't reward her for her help Stephanie deserves a raise

This company has called me several timesSheila is very rude and will not take no for an answerI have told them several times I am not interested and to stop calling me but they continue to callNow it is up to several times a day! They said they are with my merchant bank (which is a lie) and that if I send them all of my merchant card statements they could save me money on my merchant feesAgain, I have told this company several times no and to stop callingThey now have called me from several numbers including ###-###-#### and ***
I also believe this is a scam for id theftMy statements have my account numbers and my customers as well

Dear Sir or Madam, Customer Service
I have been working with Karen Siewdass for months now She is always very responsive, caring and provides the utmost excellent service I have ever encountered She never gives up on her excellent customer service
She is always willing to work with us on issues and her response time is excellent If she does not get an email back from me She personally calls me to check in with me and follows up with vendors on our behalf
All in all I could want a more attentive and compassionate customer service representative
Karen is superb and provides the BEST customer service I could ever want
Thank you for having Karen on your staff
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