Sekure Merchant Solutions

Our representative Neil helped us through our issues that we were having and came up with a solution that works great for our needs!

Neil was very helpful in getting my seasonal business on my off season modeHe will also help my get it restarted up in the spring Thank you Maureen

Kumar at Sekure Merchant Solutions has been incredibly helpful in my transition to this companyHe answered all of my questions quicklyI know I can count on him in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** experience with Sekure Merchant Solutions has been fantastic I have emailed with and talked on the phone to Samantha S*** (relationship manager) numerous times when I have questions and she is AMAZING! She answers my questions and explains things in a way that I can understand and is incredibly timely about responding I get the sense that she really cares and takes the time to make sure I am taken care of I'll can tell you with confidence that I really like working with this company and I love that I have someone (Samantha S***) in my corner

Sarah was very helpful, polite, and knowledgeable! She went above and beyond to get me going!

***, I am very sorry that your request to not be called again wasn't respectedI have placed your phone number on our do not call list, so there will be no further communicationThank you for bringing this to our attention, we will be reviewing with the employee to ensure proper procedures are
being followed

Having some trouble with my merchant account reports and called inI dealt with Kaleel JohnWhat a great experienceHe knew exactly what he was doingIt was quick and easy and he was very nice to bootThank you Kaleel!!

Kimberly J*** was great to work withShe anticipate all my question and needs and walked me through the entire processShe was very patient with me and helped me set up my new system

Our SeKure Merchant support team is amazingEveryone of them and particularly the Relationship Manager, we deal with him most often, is each familiar with our business, our set up, what we need in the daily reports and the sort of issues we have had historically (client, connectivity, all sorts, when I say issues, I do not lay blame at their door) But each member of our team is friendly, always prompt to reply and get whatever we need taken care of or to simply provide the information requestedWhen we need to work with the techs they call in for us and stay on the line - this is a terrific help and always makes things better for us and the techsI write this Review because there is nothing else I can do to support the team that does so much to support us in an area of our business that is important and does it so well

I am pleased to do business with Sekure Merchant SolutionsI can't say enough about the Geoff D***, Senior Relationship Manager, he is super knowledgeable and professionalAnytime I have a question or need help he is always there to answer them and walk me through it with patienceI am so glad we signed up with Sekure Merchant Solutions

Recently spoke to our new contact, Kumar, who resolved our problem quickly and easily He is extremely professional and responsive to customer concerns We look forward to working with him in the future

Delissa D*** is awesomeI can call anytime and get through to her without the long wait that one would normally expectOnce I get her on the phone, I get her undivided attentionShe works along with me to make sure our account is on the right track, that our equipment is functioning properly and that any mistakes get corrected quicklyIf you are having any difficulty with this company, you should ask to have Delissa assigned to youShe is great!

This review is a + and -I left merchant because the sales staff could not provide the correct equipment for our phones which in turn costs us more money in buying our own adapters and rate increase having to key all sales in Also to days in holding funds before depositing into our bankThis is why we leftBut in leaving work with a professional person by the name of Michael McGrath who had the misfortune of taking over the account after a transfer He was professional, did the fact checking and corrected errors I believe that if we had had someone like him in the beginning we would still be with the company Note the equipment does not work with a case on the phonesI would have them send the equipment out before you sign with them

My repis MrGeoff D***He and his team are absolute professionals!! Any time I have had any problems or issues, He was there for me and my business(*** *** ***) All problems were resolved in a extremely timely and professional mannerHe is an asset to your company!!! Yes, I would(will) recommend your company because of MrD*** Sincerely, *** *** - owner, *** *** *** 

I will warn others about getting involved with this companyA salesman has been calling me repeatedly and pushing me to send company statementsBased on past experiences with such similar services, I said I need time to review before getting entangled, and he threatened me with my charges will go upI would not recommend

I have been working with Jamie-Lee C*** with Sekure Merchants and she has been very helpful and knowledgeable with regards to credit card processingContinuously checks on us to ensure all is wellJamie is a great representative of the Sekure Merchant family

Customer service is very knowledgeable and willing to help and solve my problemsDaniel S*** manages my merchant accountWhenever I have an issue or concern, Daniel is patient and understanding in his explanation of the issueHe is proactive in keeping me informed as he aptly resolves the issueI would highly recommend this company to any professional business person Thank you

We want to be put on the Do Not Call List! Quit calling and harassing my staff!

This company has also been calling us repeatedly with the same bogus promises and requests already reported, I see where the business replies say that's not how they do business but it obviously is, instead of denying claims on here why don't you take some action and correct the people doing thisI even just got an email after telling a rep I was not now or ever interestedat this point I don't care if they would process for free I wouldn't use this company that likes to bully people into giving up info they don't even need