Sekure Merchant Solutions

Our representative Neil helped us through our issues that we were having and came up with a solution that works great for our needs!

THIS REVIEW ABOUT MOE C***HE WAS SO HELPFUL AND WAS SUCH A PLEASURE TO TALK TO I FEEL HE IS A REAL GOOD ASSET TO THE COMPANY RUTH WITH NITE LITE SIGN CO

*** ***, please accept our sincere apologiesWe were not aware that anything was wrong with your accountSince becoming aware, we have closed the account effective 7/**/with all early termination fees waived, per your requestI have spoken with ***, the relationship manager
assigned to your file who has informed me that a credit is also being issued in the amount of $ Once again, please accept my apologies, and thank you for allowing us the opportunity to rectify the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We want to be put on the Do Not Call List! Quit calling and harassing my staff!

I am pleased to do business with Sekure Merchant SolutionsI can't say enough about the Geoff D***, Senior Relationship Manager, he is super knowledgeable and professionalAnytime I have a question or need help he is always there to answer them and walk me through it with patienceI am so glad we signed up with Sekure Merchant Solutions

This company has also been calling us repeatedly with the same bogus promises and requests already reported, I see where the business replies say that's not how they do business but it obviously is, instead of denying claims on here why don't you take some action and correct the people doing thisI even just got an email after telling a rep I was not now or ever interestedat this point I don't care if they would process for free I wouldn't use this company that likes to bully people into giving up info they don't even need

Kimberly J*** was great to work withShe anticipate all my question and needs and walked me through the entire processShe was very patient with me and helped me set up my new system

We have been contacted by Sekure four times over the past two days and have talked with an Angela who after us telling her we are not interested in switching or reviewing our processing account continues to call and harass us I told her specifically not to call back and she did call back and continued to question me on why I would not want her to review the account and save us money I finally had to hang up on her because she would not take no for an answer It was very rude and pushy of her

Lauren F* is our account Manager at Sekure Merchant Solutions I have nothing but the best to say abouth Lauren's service and professionalism We had a problem that was sorted out within a couple of hours She really went beyond what was expected of herI will gladly recommend any small business or large company to make use of Sekure Merchant Solutions for your Automatic Payment And make sure you get to work with Lauren!!

This company has continued to call and harass our company regardless of the e-mails and the verbal requests to remove us from the call listI would not use them simply due to the fact that they do not listen and cannot follow a simple instruction after being asked nicely and professionally to stop

My representative, Mandy, has been very helpful throughout the process of my business moving to Sekure Merchant Solutions.She gave me good information, clear instructions and advice which facilitated the processHer calls were timely, professional, and effective

My repis MrGeoff D***He and his team are absolute professionals!! Any time I have had any problems or issues, He was there for me and my business(*** *** ***) All problems were resolved in a extremely timely and professional mannerHe is an asset to your company!!! Yes, I would(will) recommend your company because of MrD*** Sincerely, *** *** - owner, *** *** *** 

Received a call from someone from Sekure Merchant saying they could save us a lot of money and just needed to see a monthly report from our current processor After receiving the report, we were told they could save us a lot of money Later received a call from Christina who explained that they put companies into a single entity to save money on credit card processing Told her I wanted to do a little research first She explained that of course I could do the research, but that the companies first needed to be approved which usually takes five days and at that time I could decide if we wanted to go ahead or not I immediately did some research on Sekure Merchant and didn't like what I was seeing Sent Christina an email to not bother trying to get us qualified as we did not want to use this service Several days later I receive approval from *** Emailed them that we were not going to use this gateway Then I received a call from Sekure Merchant wanting to help me set up our new account Advised caller we were not setting this account up Then received an email from Customer Support advising of a *** shipment coming our way Sent Christina another email She called and told me this was Sekure Merchant's Customer Support and she would walk down the hall to cancel the shipment The *** package was refused by us yesterday Sekure Merchant is a reseller for *** Bancard Credit Card Processing I find their business practices to be shady and pushy I have been told several times that the account was not put through and I don't believe them I actually read through many, many reviews stating numerous issues with this company and this was the reason I told them not to initiate an account in the first place

Recently spoke to our new contact, Kumar, who resolved our problem quickly and easily He is extremely professional and responsive to customer concerns We look forward to working with him in the future

Sarah was very helpful, polite, and knowledgeable! She went above and beyond to get me going!

Delissa D*** is awesomeI can call anytime and get through to her without the long wait that one would normally expectOnce I get her on the phone, I get her undivided attentionShe works along with me to make sure our account is on the right track, that our equipment is functioning properly and that any mistakes get corrected quicklyIf you are having any difficulty with this company, you should ask to have Delissa assigned to youShe is great!

Our Relationship Manager, Justin A*** went above and beyond what I expected when I contacted him about a recent increase in the monthly service fee associated with *** account He not only got the charges for the past two months lowered back to what we were being charged before, he had a credit issued and also reviewed out fees as a nonprofit and had some of them lowered as well He has also promised to review our account in a few months when our dollar volume increases due to our cyclical business and see if the rates can be adjusted even lower He is a terrific representative for Sekure Merchant Solutions and we llook forward to working with him in the future - *** *** *** ***

Having some trouble with my merchant account reports and called inI dealt with Kaleel JohnWhat a great experienceHe knew exactly what he was doingIt was quick and easy and he was very nice to bootThank you Kaleel!!

This review is a + and -I left merchant because the sales staff could not provide the correct equipment for our phones which in turn costs us more money in buying our own adapters and rate increase having to key all sales in Also to days in holding funds before depositing into our bankThis is why we leftBut in leaving work with a professional person by the name of Michael McGrath who had the misfortune of taking over the account after a transfer He was professional, did the fact checking and corrected errors I believe that if we had had someone like him in the beginning we would still be with the company Note the equipment does not work with a case on the phonesI would have them send the equipment out before you sign with them