Sekure Merchant Solutions

I will warn others about getting involved with this companyA salesman has been calling me repeatedly and pushing me to send company statementsBased on past experiences with such similar services, I said I need time to review before getting entangled, and he threatened me with my charges will go upI would not recommend

Customer service is very knowledgeable and willing to help and solve my problemsDaniel S*** manages my merchant accountWhenever I have an issue or concern, Daniel is patient and understanding in his explanation of the issueHe is proactive in keeping me informed as he aptly resolves the issueI would highly recommend this company to any professional business person Thank you

*** *** *** experience with Sekure Merchant Solutions has been fantastic I have emailed with and talked on the phone to Samantha S*** (relationship manager) numerous times when I have questions and she is AMAZING! She answers my questions and explains things in a way that I can understand and is incredibly timely about responding I get the sense that she really cares and takes the time to make sure I am taken care of I'll can tell you with confidence that I really like working with this company and I love that I have someone (Samantha S***) in my corner

I have been working with Jamie-Lee C*** with Sekure Merchants and she has been very helpful and knowledgeable with regards to credit card processingContinuously checks on us to ensure all is wellJamie is a great representative of the Sekure Merchant family

Our SeKure Merchant support team is amazingEveryone of them and particularly the Relationship Manager, we deal with him most often, is each familiar with our business, our set up, what we need in the daily reports and the sort of issues we have had historically (client, connectivity, all sorts, when I say issues, I do not lay blame at their door) But each member of our team is friendly, always prompt to reply and get whatever we need taken care of or to simply provide the information requestedWhen we need to work with the techs they call in for us and stay on the line - this is a terrific help and always makes things better for us and the techsI write this Review because there is nothing else I can do to support the team that does so much to support us in an area of our business that is important and does it so well

Jamie-Lee C*** is the manager of our account with Sekure Merchant Solutions She has been very helpful in explaining things to me She is very prompt in returning by calls/emails and very thorough I have always been very pleased with the help she has provided to our company

I was called and told that they guarantee a saving of 25% so I asked for it in writing They sent me an email stating that they will try and save me up to 25% I asked them to taken me off there calling list and I also emailed them the same thing Less than minutes later I received another call from the the head of department The first thing he said was that he know I had asked them to stop calling but He was very argumentative and again said that they would guarantee a savings of 25%, so I again asked for it in wring he refused
Both people I spoke to tried to use very high pressure tack-ticks and tried to be forceful and argumentative to get me to send them my credit card statement

***, I am very sorry that your request to not be called again wasn't respectedI have placed your phone number on our do not call list, so there will be no further communicationThank you for bringing this to our attention, we will be reviewing with the employee to ensure proper procedures are
being followed

Amy S*** contacted me about using Sekure's card reader and credit card processing serviceI agreed to use their service provided that the required equipment came free of chargeShe assured me that I did
Once, I got the equipment via the mail, I noticed that it was missing an important component: the cash drawerI was informed by customer service that the cash drawer, in fact, cost extra moneySuddenly, it was impossible to get Amy S*** on the phone
I tried to send the equipment back to Sekure, citing Sekure's deceptive sales pitch as a valid reason to cancel our working relationshipThey refused to pay for postage so the equipment stayed in its box in a closet
Some months passedWe never used Sekure's equipment nor their servicesHowever, unbeknownst to us, Sekure was charging us as if we were using those servicesThe next time we heard from Sekure, it was their collections department
We then heard from the collections department of a company called PayAnywhere wh

I highly recommend Sekure Merchant SolutionsWorking with Kumar was a pleasureVery attentive

I would like to submit a review on behalf of Sekure Merchant SolutionsWe have been with their company for over five years now and we have no regrets for it what so everWe signed up with the company after we got out of a contract with someone that our new point of sale provider had signed us up withThe person who on-boarded us was quick, professional, and made sure that we were taken care of without interruption with the change and our computer systemEver since then, we have had many great account representatives, but most recently, we have been helped by a fabulous account representative that is always there for whatever we needHer name is Samantha S*She is always a very quick phone call or e-mail away and she is willing to help with anything that you throw her way - nothing is too tough or not good enough for her to deal withShe most recently was on a team for our business that helped us facilitate the transition from an older computer system to one that is up to date and PCI and Chip card compliantShe was there along the way to ensure, again, that we did not have any interruptions and was the one person that could ensure that we were taken care of throughout the entire deal, since her company works frequently with the company that installed itIt is largely in part of Samantha as to why I am such a great supporter of Sekure Merchant Solutions

Samantha has been very helpful

Serena from Secure keeps calling our business trying to solicit our financial statements and credit card merchant statements repeatedlyShe has called a 8-times over the last hrs screaming at us and refusing to stop calling usI have politely asked her to stopAnd have hung up on hermy next step is to file harassment charges against this business

I have been a Sekure Merchant Solutions Customer for going on years and have always enjoyed excellent service, but recently I have encountered a relationship manager that I feel has gone way above and beyond what is necessary or expected in a business situation Jamie-L** *** has worked with me not only to get my rates and fees down but also to assist me in understanding and working through the sometime convoluted credits and debits of the credit card processing companies We are all so quick to complain and so slow to praise that I wanted to take the time to leave a good review for a change rather than the usual bashing*** *** *** ** *** *** * *** *** **

Brian has been great to work with He first touched base with us when the account was set up, and it is one more thing to like about Sekure: have our Account SpecialistHe is always prompt to answer his phone, or return a call when necessary I do not have to wait on hold forever to be told that the person I reached can not help me He gets it that we are busy and our time is valuableThank you so much for all your support,
*** *** *** *** ***

I have s personal account representative name Jamie and she goes the extra mile for my account

If I could leave a minus star review, I wouldThis woman Linda starting calling me the beginning of last week, I told her I was not interested, she proceeded to continueShe asked me to send her a copy of our credit card statement, gave me a fax number to send itShe called that afternoon, and everyday since looking for our credit card statement A week later she is still calling, this morning I told her again that I am still not interested and to please stop calling me

I have been working with Sekure Merchants for a few years now and they are very helpful when we need themRecently my representative Kumar went above and beyond to provide us with excellent serviceGreat rates and serviceHighly recommended

I spoke with Danielle B this morning for an issue with our credit card machineShe was very helpful in getting our machine back up and working properlyShe has been a help in the past and is always very pleasantThank you Danielle, *** *** at Dr*** ***

This is a copy of an email I sent to this business
COMPLAINT, COMPLAINT, COMPLAINT!
To whom it may concern:
Last week I received a call from a gentleman named Andrew at ###-###-####
I was so busy I really did not know from where he was calling He was wanting me to send my statement to him concerning our card machine
I told him I would try to get that to him over the weekend I am so overworked with managing this practice that I work days a week
He called me yesterday, 9/**/16, pretty much demanding I fax him this information I tried to explain to him that I was having the week from hell and did not have time to deal with him
He insisted that I fax the statement to him right away and he held until it was received
I DID NOT like his attitude and did not appreciate that he had no respect that I am extremely busy Not only that, I have been working the last three weeks with an *** *** *** and trying to stave off ***
He called again today to speak with me I refuse to speak with him and am asking that no one from there ever call me again
I am reporting this to the Revdex.com This was just a ridiculous situation
If every one of your customer reps act this way (very rude and aggressive) I am very surprised you have a good rating with the Revdex.com
DO NOT CALL THIS OFFICE EVER AGAIN!