Select Blinds

The spoke with customer service and they did find my order. The select blind...

company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.

We cannot apologize enough for this situation. We do not sell products with known defective issues, there is some form of misunderstanding here. A manager will be in touch today to solve this situation.

[redacted],We are extremely sorry for the frustration you are experiencing. We have asked [redacted] our Customer Care Manager to reach out to you and help resolve this problem. We are confident she will make things right.

It appears we have resolved the issue. I am really sorry about the experience you have had. I see [redacted] in customer service is handling your request. She will absolutely handle your concern in the best possible way.

I just...

want my money back and Select Blinds will not reimburse me.

We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.

[redacted],We have reviewed your case. We allowed you to return the product well after our 90 day stated window for allowing returns. WE have issued store credit of the full amount of the return. You still have the remaining balance that can be used as store credit towards a new purchase. As it...

states in our policy, we sell custom manufactured goods and only offer store credit for returns. We stepped outside our policy to help you with this transaction.

We are extremely sorry for the frustration you are currently feeling. A manager will be contacting you today to confirm what you would like to be done.

We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to  provide you with these shutters.

Mr. J[redacted]
 
It appears that we have arranged to have the product picked up and returned for a credit upon inspection. We will have a manager contact you to confirm you are satisfied today.

 
We cannot begin to apologize for this ordeal. It is frankly inexcusable. We have a manager contacting you right now. We will be refunding the $112 charge for the extra blind you purchased.   We are very sorry and hope this at least shows you we stand behind our...

commitment to give great service.

We continue to wait for the company to remedy the situation.  Please reopen the case. I will respond as soon as SelectBlinds deals with our complaint.Thank you.[redacted]

[redacted]  [redacted]

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted],

I am very sorry about the frustration you must be feeling. I have asked a supervisor to contact you and resolve the issue. If we cannot get a bracket that will work for you, then you can absolutely return the blinds. We will be in touch within 24 hours.

Ms [redacted],We take your claim very seriously. Our CEO will be contacting you today. We have refunded all of your money except $1200. That amount will be returned to you on Monday. We are very sorry for the level of frustration this has caused you.

Ms. [redacted],
We are extremely sorry to hear about your experience and the frustration you are feeling with regard to your order. We strive to make the blinds ordering process as easy as possible. We have found that the easiest way to handle measurements and reduce mistakes is to base...

everything off the window dimensions, thus allowing us to take all the reductions necessary to ensure a proper fit. This is communicated very clearly on our "How To Measure" page.  We want to do everything possible to change your perception of our company, but wanted to make sure you understand this is not something we do to confuse our customers. We will have a customer service manager contact you today to try and resolve your concerns.

We believe this situation is now resolved. We appreciate that this was brought to our attention.

[redacted], I have asked our customer service manager, [redacted], to contact you about your issue. We are extremely sorry for this inconvenience and any frustration this may have caused you.

Ms. [redacted],I want to apologize for the poor manner in which we have addressed your problem. There is no excuse for the type of communication our team has provided you. I have a manager contacting you today in order to bring your complaint to a resolution. I am quite sure there is a reasonable...

explanation for why the blinds arrived in the manner they did and I am confident we can work out a resolution that will make you happy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,