Select Blinds

I did my homework on this company before I placed my order but the one place I didn't go to was the Revdex.com site. If I had I wouldn't have placed a $400. order. I ordered a total of 10 white blinds on 02/22/2016. On 02/29/2016 I get an email saying that the white blinds I ordered was backordered until 03/29/2016. I call them as soon as I got the email to be placed on hold for 1 hour without talking to someone. Next I sent an email to get a return email that this box is not monitored. So I go to the live chat and after waiting for 16 minutes I get to chat with someone and this is on 03/01/2016. They explain that the color I wanted (white) is on backorder but I can get this color (snow white) at a higher charge $40 for both orders and that can be shipped right away. After chatting by computer for a while I agreed to the color and receive an email about that conversation. On 03/02/2016 I received an email that one of the orders was being shipped. I received that order on 03/08/2016 and hung them. Waited 2 days on some kind of reply on the other order and heard nothing. Now they said they had that material in stock, so on 03/10/2016 I chatted with them again to find out the status of the remaining order. Was put on hold while he (Paul) check, he came back and said he didn't know and would send me an email. Waited 24 hours and when to open another chat line, got an (Erica) asked the same question, put on hold again. When she came back the news was not to my liking. The new color is on backorder until 03/29/2016. I have paid an extra $40 to be backorder for the same length of time as originally. She asked me if I wanted to cancel this order or keep it. One of those blinds go in a room that I have already received a blind. I am not happy with this company. I don't know when I will get my blinds. They hadn't called nor email me about this delay.

I ordered blinds through their [redacted]. 30% off sale. When delivered they were not white as listed. I called to complain but they would not offer a refund or exchange because I did not order samples, but the sale was only a weekend event. They also mistakenly shipped me another customers order. I called to share that I had the other persons order and that I was not satisfied with my product color. They stated that the blinds I ordered do not match any other blinds in their line up and that frustrated me further. They took no steps to rectify this issue and as a previous customer did not value my business.

Please read their return policy. It is very vague and does not specifically highlight or mention the need to order samples directly.

Review: I ordered blinds on December 13, 2015. The instructions stated that if I needed side mount brackets, to state as much in the "Notes" portion of my order. I ordered two blinds, but was only able to indicate that I needed side mount brackets in the notes portion of 1 of the 2 blinds. Due to this issue, I emailed customer service and explained that I needed side mount brackets for both. I was told they would be included. On December 18, 2016, I received an email stating that my order had shipped. When the order arrived, there were no side mount brackets. I called and was told that I was emailed on December 21, 2015 by a customer service person stating that these blinds do not come with side mount brackets. I never received this email but, even if I had, the order had already shipped. On January 2, 2016, I called customer service and was told that I would be mailed some "L" brackets that would allow me to install my blinds. It is January 12, 2016 and I have yet to receive these brackets and I have no blinds in the front windows of my home. I emailed customer service over the weekend and have yet to receive any response or brackets.Desired Settlement: Get the brackets to me or refund my money.

Business

Response:

We are extremely sorry fo this situation you are dealing with. This is inexcusable and we will have Customer Service Manager contacting you today and they will solve your issue.

Review: purchased blind in 2008, they claim the separation was normal wear and tear, they offered to sell me a replacement for a higher cost than what I paid. this product was never abused or used in a manner it was not intended.Desired Settlement: request they honor the lifetime warranty advertised on their site and a replacement of the blind.

Business

Response:

[redacted]The product you ordered was a closeout product, We do not make it anymore. If you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after 3 years. I have included a link here.[redacted]

It is always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint.

Great service, great product. Thanks!

I've used Selectblinds.com several times now and I consistently receive exactly what I expect.

Thank you!

I had some issue's with Select Blinds, now let me note this is a review on their customer service NOT their products. I had some issues with the products I received and did not like them.
I figured I was out of luck, but I called and spoke to a rep named [redacted]. He has worked with me over the course of a month now he even calls me and gave me updates on my re-order and refunds from home on his day off.
I had originally wanted to just return everything and say screw it but seeing how much they do value their customers I will order again knowing if I don't like something they will help me.

I chose to do business with Select Blinds based in large part on their excellent Revdex.com rating. Customers should be aware that they are apparently just a product broker. They charge your credit card immediately and there is a good chance you will get frequent back order notifications. Their excuse is blinds are custom made like there is no turning back but they are willing to cancel your order without any frustration.

I became so frustrated with paying the $500 in full and not having the product in a couple months I cancelled the order and am now choosing to deal with a local company. I think a more appropriate way of dealing with back orders is to take a deposit so the customer feels there is some incentive for seller to send the product.

Review: We received product that was misrepresented by the sales person- we were told product was not hollow, and when we received it, we found it was indeed hollow. After a very lengthy and frustrating process, the head of Customer Service, [redacted], agreed to a full refund if we would send the product back. We got this agreement in writing twice. Select Blinds received the return shipment (we have confirmation from their preferred carrier) almost 2 weeks ago, and have yet to receive our refund. I have emailed and called [redacted] directly several times over the course of the last week, and have received zero response from her regarding the status of our refund (which is almost $10,000). I can't even get a response to find out what is going on. I have also attempted several times to call the general Customer Service line. I get a recording that says they are experiencing a high volume of calls, and the wait time will be lengthy. After about 1 minute of waiting, the recording comes back on and it says they can't take my call. Then the call disconnects. Essentially, they agreed to refund my $10,000 if I would send back the product. Now that they have accepted the return, I can't get one single person to respond to my calls or emails. They are holding my almost $10,000 hostage, and I can't get any response whatsoever. I consider this theft at worst and horrible customer service at best.Desired Settlement: I would like an immediate response letting me know that they are working on the refund, and I would like my money refunded as agreed upon by them in writing.

Business

Response:

Ms [redacted],We take your claim very seriously. Our CEO will be contacting you today. We have refunded all of your money except $1200. That amount will be returned to you on Monday. We are very sorry for the level of frustration this has caused you.

Review: On January 17, 2013, I placed an order for (19) "2 1/2" Designer Basswood Wood Blinds under Order No. [redacted] for $2,027.22. I paid almost $500 to my handyman to have the blinds installed in my new construction home. My decision to purchase the blinds was influenced on positive reviews posted on the[redacted].com website. (Based on my research online, it now seems likely these positive reviews are less than honest.) Issues began developing almost immediately with the blinds. Now, over a year later, we have had an issue with every single blind, ranging from malfunctioning cord locks, slats falling out simply when attempting to adjust the tilt, splitting tilter end caps, blinds failing to lift, etc. No one was able to operate the blinds without issues. Contractors, cleaners, our kids wouldn't touch them. I called Select Blinds twice over the last year, but was told each time that I could not return the blinds for a full refund; but I could return the malfunctioning blinds for replacements only and that I would have to do so at my sole cost and expense. I previously returned 2 blinds due to ordering the wrong length (my fault), and realized the shipping costs was almost as much as the blinds themselves. With so many malfunctioning blinds, I ended up replacing all but 3 (which are in rooms that are never used). Having clearly been sold defective blinds, I emailed Select Blinds requesting a full refund, less shipping to return the blinds, which I offered to pay.

Today, Supervisor "[redacted]" called regarding my email. The only option she offered was to have me return all of the blinds to them at a discounted shipping rate, and they would return repaired ones to me. I explained to [redacted] that this was an unreasonable settlement, (1) that I had already replaced the blinds since my 2 attempts to have them repaired previously were denied; (2) I would have to pay someone to take down all of the blinds; (3) I would have to go through the trouble of boxing, shipping and paying for them to be returned to Select Blinds; and (4) *Most Importantly*, I would have to live in a house with no blinds (no privacy) in the interim. As a final settlement offer, I proposed a 50% refund and I would return the blinds to Select Blinds (at their cost for shipping). [redacted] refused.

Last week, I ran my story by legal counsel and was guided accordingly. Please be advised that the blinds I have paid for in full are all malfunctioning. The issues we've encountered are inconsistent with the industry standards for such a product. It is incomprehensible how one family could encounter so many issues with all of the blinds and the validity of the online reviews is questionable . Inasmuch as it appears you have a warranty, the reality is, not many consumers will go through the expense of returning the blinds at almost the same cost as purchasing new. Rather than file a dispute with American Express, file a small claims complaint, etc., I wanted to first reach out in an attempt to reach an amicable settlement. I have all 16 blinds sitting in my garage and will gladly return them all to you at my cost, for a full refund. Please advise if you accept this settlement offer and, if so, how best to proceed. Thank you.Desired Settlement: 50% (or $1,013,.61) refund. If Select Blinds wants the blinds back, they are to pay for shipping and shipping materials.

Business

Response:

Ms. [redacted],I want to apologize for the problems you are having with your blinds. I have given your complaint to [redacted] our Customer Care Manager. She will be reaching out to you in order to resolve your concern.

We purchased cellular shades from Select Blinds several years ago and have been very happy with our purchase. Recently we ran into a problem with one of the shades and I contacted Select Blinds to see if I could purchase a replacement part. Not only did customer service respond to my inquiry that same day, they informed me they were replacing the entire shade. I just wanted to respond and say how happy I am with Select Blinds customer service and how helpful everybody has been at every step of the process. We already loved their blinds and now we are a customer for life.

I have not received better customer service from an online company than I did with Select Blinds. I made some errors in measurements and from getting blinds cut down to reordering some was actually a delight. My customer service person Nathan was outstanding and stayed with me every step of the way and his attention to detail was phenomenal. I live in the Chicagoland area and would recommend Select Blinds to everyone I know.

Our most recent order was our third with Select Blinds. The quality and the price cannot be matched. I would recommend their products to any home owner and/or business needing window coverings.

Review: I am very unhappy with the blinds I ordered and they state on their website thaty have a 110% satisfaction guarantee policy. I have sent several emails to them and they will not respond. I will never buy from this company again and I have told all my family and friends not to either.Desired Settlement: I would like for them to return the blinds for a full refund.

Business

Response:

Ms. [redacted],

We have received your complaint and are very sorry for the lack of response to your requests. I have asked a manager to contact you and resolve your issue. You should receive a phone call by the end of the day on Monday April 7th.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This isssue has not been resolved as of 4/9.

Regards,

Business

Response:

I have reviewed the notes and we are actively working with the customer to address the issue.

Review: We ordered $630 of blinds for our office. The company touts a satisfaction guarantee on their website. We are not satisfied. The product shipped is the wrong color, and they will not resolve. They are blaming the wrong color on "monitor differences." We received bleach white blinds, and the color selected (and verified by multiple people) is a light gray. We requested them to send the correct color, only to be told "sales are final."Desired Settlement: If they are willing to send the correct color, (a light gray) we would be happy with the product.

Business

Response:

[redacted],

It appears our customer service department took the correct course of action in allowing you to return the product for store credit, send samples out, then let you reorder. I am hopeful this will resolve your complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I order two sets of blinds with very precise measurements. When the blinds arrived they are 1/2 inch smaller than ordered. My order receipt includes the correct measurements I asked for but, the physical blinds measure 1/2 inch too narrow. This may seem like a small issue but given the price of the blinds and the desired function for purchasing, they should be an exact fit. If they are too narrow you can see into the room from outdoors which completely defeats the purpose of having blinds. I have tried for several days to contact the company and have only experienced never ending holds without ever speaking to a physical person and numerous un-returned emails. They reference a live chat service when on hold on their telephone line. When attempting to use the chat avenue to contact the company it continuously says its "offline" please send an email.Desired Settlement: I would like the specific blind sizes I ordered to be delivered. I am unsure why they delivered the blinds 1/2 inch too narrow.

Business

Response:

Mr. [redacted], We have asked a manager to contact you regarding your situation. We apologize for the difficulty in acquiring our assistance. We will be in touch today.

Consumer

Response:

I am still waiting for resolution.

Business

Response:

We reached to you via phone and email to offer the solutions we have to the situation on 2/9/16. Please contact us back so we can resolve the issue.

Just order 6 Cordless Cellular Shade…the sales person that helped with my order,was Scott Douglas… my compliment to the Gentleman, he was both helpful and patient and above all very knowledgeable about the product. I'm anxiously awaiting my new cellular shades!

Regards,[redacted]

Review: After repeated attempts to contact Select blinds. E mails/ no response. Phone call. On hold for 25 minutes only to be told to leave a number. I have again attempted to contact said company about a broken blind Broke within a few days od installation. The absolute worst customer service. Actually there is no customer service. I either want blind repaired or replaced or refund.Desired Settlement: I want my blind replaced. I'm sure it can't be repaired as the cords have broken on a bottom up / top down blind. Or refund.

Business

Response:

[redacted],I am very sorry for your poor experience. I have asked our customer care manager, [redacted] to give you a call and correct your problem.

After a very long renovation project on a home with many windows, my task of trying to find window coverings seemed daunting. I was looking for a roll blind that is light blocking and the same color on both sides. I was told multiple times by other vendors that this type of blind just doesn't exist. In all honestly, trying to cover many windows economically with a style that would match the house was beginning to be quite stressful.

Then Gina Blatt emailed me. YES! I didn't email selectblinds.com, but she took the time to email me after I ordered some samples. I told her what I was looking for and that I had been unable to find it. She said that she had seen what I was looking for somewhere in the selectblinds.com inventory and that she would check on it and get back with me. Lo and behold, Gina found the perfect blind in the perfect color with a price tag that didn't make me consider taking out a second mortgage on the house:)! Gina was just a pleasure to work with, and I cannot tell you how much I appreciate her attention to detail. She quickly diffused what was becoming a stressful hunt for a needle in a haystack. I will be forever grateful.

Gina represents selectblinds.com so well, and I will recommend anyone looking for window coverings to contact her.

Review: I placed my first order with Select Blinds on July 2. They state that they have a 5 day delivery turnaround time on their website and that you can cancel by either contacting a representative or in writing (I have done both). I have been waiting 12 days and they have told me that on July 10 my order would be shipped. Then on July 13, I am being told that its in production but they have no shipping date. I told them to cancel the order. They do not have enough people to answer their phones and they have not returned my calls. [redacted] has informed (via email) me that they will not cancel the order and will not refund my money. I know that this order has only been sitting in their production queue because that is the last email update I have had on July 6. They do not tell the customer the truth as to the timing of their orders so that they can keep their money. If they don't credit the customer why on their website do they announce that this can be done. You cannot get through their phone lines and when you leave your number, no one calls you back because they are earning money and don't want to be bothered with problems.Desired Settlement: I want my money to refunded and cancel the order. They cannot deliver on time and expect the customer to wait weeks for a production item.

Business

Response:

Ms [redacted],I want to start with an apology for the poor experience you had with our company. We pride ourselves on delivering high quality products with quick turnaround times. We failed you in the quick turnaround department on your order. We will be giving you a full refund on your order. We apologize for any inconvenience this has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,