Select Blinds

[redacted]  [redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait until for the business to issue a refund and, if it does, will consider this complaint resolved.

Regards,

I have talked to personal from Select blinds numerous times and they have said they will send new/different brackets and they have not done so...

thus far. I have been told again that they will send brackets and I want to wait and see if they carry thru before I accept.

I am extremely sorry for the poor response to your request. I have asked [redacted] our Customer Service Manager to respond to you and get this resolved today.  I can address our shifting prices. We constantly update our prices to stay in line with our major competitors. High velocity...

products like mini blinds can be very turbulent. We can honor a previous price for you if you have an order at that price. I hope this helps you understand.

We are more than happy to solve this issue for you. Perhaps you can help us find what information was used to order the samples. Perhaps it was under a different name or email address. In any event our Manager, Michael P[redacted], has left a voice mail for you and will attempt to contact you again today.

We are extremely sorry for the frustration you are currently feeling. A manager will be contacting you today to confirm what you would...

like to be done.

I have been contacted by the company and waiting to see if we can get the matter resolved.  Once it is resolved, I will notify Revdex.com of the resolution.  Until then, please keep this matter open.
 
Thank you,
 

We have attempted to contact you about this multiple times, but you are not responding to us. We will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problem. We want to resolve this, but we will need your assistance to do so.

[redacted]The product you ordered was a closeout product, We do not make it anymore. If you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after 3 years. I have included a link...

here.[redacted]

It is always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint.

I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.

We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.

I reordered a blind that would no longer go up without a lot of help. The first time I reordered it, it was the wrong color. Off white instead of white as was the original color. So, I sent an email and explained the situation and was told that a new white blind would be made and sent to me. Again, this blind was off white but I just kept it instead of going through the hassle of trying for a third time of trying to replace my white blind.

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with [redacted] and she said all the business was willing to do was a one time only final exchange. The exchange options do not meet my satisfaction. [redacted] sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originally. Also, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I ordered. Here is the problem, One of the two main reasons I bought the shades was because I wanted cordless. On the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cord. Further, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the pictures. I would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund.

Regards,[redacted]

I would like to explain the evolution of my case otherwise I will have to restart this complaint.  The company has taken steps but I do want to document these steps so other customers understand my experience.  I need this case reopened please.  Thanks, [redacted].

Ms [redacted],I want to start with an apology for the poor experience you had with our company. We pride ourselves on delivering high quality products with quick turnaround times. We failed you in the quick turnaround department on your order. We will be giving you a full refund on your order....

We apologize for any inconvenience this has caused you.

I want to apologize for your poor experience with our company. I have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I order three blinds from Selectblinds.com. One of them cannot be hung because they sent me the wrong bracket. I contact their online chat staff multiple times. None of them could provide tracking number or proof of the part shipment. The first request was on 3/10/15 and did not get any answer until I complained with Revdex.com at 3/19/2015 They finally responded after I filing the complaint to Revdex.com. However, they still not able to solve my problem. They sent wrong parts (obviously they do not know what they are selling) and gave me a line which hard to reach to a service person again. Now I still end up to have a $150 worth blind sit there cannot be installed due to the lack of proper parts, and it already passed the date to be return (due to the unprofessional and lack of responses for their customer service) Either they send me a proper part for installation or give me the full refund for this unusable product. They should pay for the shipping if they want me to ship this back.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted],I want to apologize for the poor service you received and the product that did not meet your expectations. I have  authorized a return for you. Someone from our team will be contacting you today.

[redacted]We are very sorry that your blinds are damaged. As with any purchase, it is critical that you open the box upon delivery to inspect the contents as our ability to hold the shipping company liable for damage is very limited. I have asked one of our customer care managers to contact you...

and attempt to mediate a solution that will work for all parties. I am extremely hopeful this can be accomplished.

This issues should be resolved. We issued a refund for the order.