Select Blinds

This company advertises prominently on their main website a 90 Day Satisfaction Guarantee and Guarantee F.I.T. policy on their blinds. Select Blinds has taken and modified these consumer guarantees we know so well with other businesses throughout the country. What they don't state is the word "LIMITED" and/or "RESTRICTED" which would cause their customers to read more and seek out the fine print, which is not disclosed until the order confirmation page, after one has spent 1/2 hour or more building their order. This fine print states that they only give you a 90 day satisfaction guarantee if you order swatches or if the product is damaged during transit. You do not get a refund under any circumstances. In addition, even though they advertise $7.99 PER BLIND, for the Guarantee F.I.T., they will only guarantee ONE BLIND per entire HOUSEHOLD. So if you order 20, and get more than one wrong, that expense is on YOU. In addition, YOU are responsible for SHIPPING CHARGES BACK to the COMPANY. When I contacted this company to cancel my order just 4 hours after they received it, they REFUSED to cancel my order. They stated I have to pay 50% of the total order to cancel. I had learned that you are not suppose to use wood blinds in kitchen and baths and was was advised by my HVAC provider to go with FAUX WOOD because of the insulation. I simply wanted to change type of blind, which they REFUSED to LET ME DO. It is now December 22, two days after my order and I get confirmations despite opening a dispute with my card company and telling them to stop the order, that my order is in production and will be finalized in 2 - 4 BUSINESS DAYS and will ship to me at THAT TIME. This Company has very poor customer service. Once they get your money, you are helpless because they do not care if you change your mind, want a new color, want a new type, or need to revise dimensions. Their Customer Service Department rude and doesn't care about your satisfaction. My bank agrees with me that this is unethical business practices. I have documented communications back and forth to support my report, if you need them, contact me.

I ordered 15 faux wood blinds from [redacted]. After receiving them I started to install the blinds. They did not fit. At first I thought I did not measure correctly. I then measured the blinds I received. They were off 1/2 inch or more. I can't use them. I called [redacted] and got nowhere. This is a scam. Now they have my money and won't do anything about it other than having me reorder at a discount! DO NOT USE THIS COMPANY.

Review: Window shade was defective with labels and black glue. The company would not send out a prepaid return label and stated to me if I wanted credit for the blind I would have to sent it back at my expense. I told them that I would send it back and expected a refund to me of the postage to send back a defective product. After 4 conversations, they refuse to reimburse me. I stated that I would not be responsible to ship back a defective shade and requested their policy in writing of defective items. They would not comply. They do not disclose on their website what will occur with a defective product when it comes to charges for postage back to their company as the product is unacceptable for use.Desired Settlement: I request ups shipping charge to be reimbursed to me of $13.94.

Business

Response:

Ms. [redacted],

I cannot begin to apologize for the manner in which this issue was handled. Our team did a terrible job of providing you the quality service that it typical for our customers. At no point should a customer be required to ship a defective product back for a return and pay for it. I have requested a check be cut to you for $13.94 and sent out to you this week. I hope you can accept my sincerest apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company falsely advertises with their 100% satisfaction guarantee. You have to order samples first on everything you buy. Their website CLEARLY & BOLDLY shows and displays 100% satisfaction guarantee (BUT does not advertise you have to order samples first before you place an order). Once you order and something(ANYTHING) is wrong they will not honor the 100% satisfaction guarantee. The people on the phone are rude, unprofessional and crappy just like their cheap quality blinds I placed an order with them a few weeks ago. GO TO [redacted] for blinds, even they sell a better quality blinds than this quack outfit.Desired Settlement: refund of my money

Business

Response:

Ms. [redacted],I want to apologize for the poor service you received and the product that did not meet your expectations. I have authorized a return for you. Someone from our team will be contacting you today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On July 21, 2014 I called Selectblinds and talked to [redacted]. I made a purchase with him that consisted of five blinds, from the [redacted], in [redacted]. This is one of two of their high end blinds.

The first blind I received on July 25,2014 was defective and after sending pictures, they agreed to remake the blind on or around the 31st of July. I have not received the replacement as of today.

The second blind I received was also defective. The liner was cut jaggedly and was showing from the side of the blind, another area on the side of the blind was cut unevenly and was indented from the side dimension, the twisted fibers section of the blind are loosely twisted and not consistent with the sample that was sent to me which were tightly twisted. I sent pictures to [redacted] regarding the first blind and also regarding the second blind, today, August 4, 2014. The third blind I have not opened and I have not yet received the other two blinds. The total cost of these blinds was $1961.20 which included a free blind, under their buy three get one free promotion. I just called Selectblinds waited on hold for 5 min and was told via a recording to leave a message and someone would return my call within one business day.Desired Settlement: I would like a refund, and should not have to pay for return shipping since the blinds that I received and paid almost $2000.00 for were not made to the specifications and quality that I received in the sample, [redacted]. None of these issues are the result of incorrect measuring on my part or not ordering samples, which I did. These issues are all manufacturing and quality control issues.

Business

Response:

[redacted],I am very sorry for the issues that have come up with your order. I have asked [redacted], my Customer Care Manager to contact you regarding your situation today. We will get this resolved for you ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Great experience with Select Blinds. This is my first purchase of many hopefully.

Ordered blinds through Select Blinds and I would order from them again. Their website was user friendly so ordering was very easy. Most of the blinds came well packaged. There were some blinds that were missing end caps and screws and one of the blinds had a small chip on the upper part, not sure if it was through transit. Anyway, I was able to chat with customer service and they said they would send replacements. Very pleased with the quality and the service.

Review: On 6/15 we placed an order for 4 automatic rolling blinds (#[redacted]). After receiving them, we discovered that due to the low quality of the product, the automatic rollers fail to operate as expected. We attempted to contact the company, but they refused to honor their warranty out of the claim that we did not use they free color matching service. This is in direct contradiction to their lifetime defect warranty. We attempted to get an RMA for a refund but they refused.Desired Settlement: We would like to have the items returned and receive a full refund + cost of shipping.

Business

Response:

[redacted],I think we have a major miscommunication here. In our order notes that notate the reason for every call we receive, it states you did not like the cordless shades and wanted corded ones. It said nothing about the shades not functioning correctly. If the shades are not functioning correctly we will absolutely repair them for you. I am asking a customer service manager to contact you about your problem. I am very sorry for the inconvenience this has caused you.

Review: I ordered and received 10 cellular blinds from Selectblinds.com and one of them came up short. I communicated this to [redacted] and received an immediate response with tips to checkout the blind fully. Since none of these tips helped make the blind longer I sent him pictures of the short blind. I have sent him numerous emails wanting an update, as well as phoning him only to hear that he is not available. The one and only communication I have had with Mr. [redacted] was on July 31. 2015. I have talked with one other person regarding this matter only to be told that [redacted] would get back to me, which he has not. I also chatted with a woman the other day and heard the same from her, to no avail.Desired Settlement: As I requested from Mr. [redacted], I would like replacement of the blind that came up short.

Business

Response:

We are extremely sorry for the poor service you have received in this situation. One of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this process. This is not typical of our service and we believe you will be extremely satisfied with how we handle this from here forward. We apologize for the frustration this has caused you.

Business

Response:

We are extremely sorry for the poor service you have received in this situation. One of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this process. This is not typical of our service and we believe you will be extremely satisfied with how we handle this from here forward. We apologize for the frustration this has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Hello,

I place an 3 orders (order numbers [redacted],[redacted] and [redacted]) from Select Blinds, I received all blinds wrong size and one order the blind was wrong color but right size. I was trying to contact customer service which I only get bounced to leave a voice message after 5 calls and leaving 5 voice messages, no one ever contact me via phone I was able to get Janna S[redacted] on live chat on the website she told me all the blinds are the right size in manufacture they deduct 1/4' on each side of the blind to make sure the blinds will fit into a window and it says on selecting mount type on the website the blinds will be deducted which nowhere on the site it says that the only thing I got when I was selecting mount type was ( Inside mount requires exact measurements of the window) which I did because those were kind of blinds I needed. I told Janna that it is impossible all the blinds to be deducted because one order was with one blind wrong size right color and other blind was right size wrong color and other blind varies between 1/4'' and 1/2'' short on each side, when I received orders and on the boxes it's written size of what I ordered but the blinds are not the size what is written on the boxes, I even send her picture to her email that she provided for me. After that she send me an email stating: " Hello,

Please see the following link to view our policy on reordering new blinds: http://www.selectblinds.com/returns.html

In short, we can have the new blinds reordered at 50% of the discounted price. In your case, it's just 50% of what you paid for you. The only other fee is shipping of the new blinds, which is a flat rate of $10 a blind ($80, since there are 8 blinds). You will not need to send the original blinds back to us. You can donate them to a charity of your choice, which will save on the shipping you would have spent if you were sending them back.

So, after calculating everything, 50% of both orders is $112.93, and then the shipping added onto that. The total for the new blinds would be $192.93.

Best Regards,

Janna S[redacted]

###-###-####

SelectShops.com

Customer Care Chat Agent

I told her I don't want to place another order until I get refunded or they exchange these blinds for right size and right color, I spend $312.58 on orders I will not spend another $250 because of someone else's mistake, Janna said unfortunately they will not refund me or exchange them. I will return/exchange the blinds because I don't need wrong blinds when they send me return or exchange label. Now I can't even get a hold of anyone they are ignoring me.

Thank youDesired Settlement: Money returned

Business

Response:

I am sorry you are disappointed with your order. I will have a manager contact you and attempt to resolve the issue in the next 24 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had Michael P[redacted](###-###-#### )Customer Service Director contacting me on 9/14 I explain to Michael why I'm not satisfied with product and I told him I would like to exchange them and return wrong blinds because I don't need them or I would like full refund back and I will make another order with sizes how Select Blinds Representative told me to order my blinds. Michael said unfortunately they cannot do refunds or exchange because blinds are custom made I told Micheal these are not custom made because it's not the size I order and he said I should donate my wrong size blinds to charity or if I know someone who is in need of the blinds and reorder myself new blinds. Micheal was saying he can give me all 8 blinds for $97 dollars (I need 10 blinds) just to pay material I told Micheal Jenna S[redacted] was trying to sell me products for $112 but after spending over $300 I will not pay anything until this issue is resolved. Unfortunately none of the people (myself, my aunt and my parents) that I ordered the blinds for are willing to pay more and we have been without blinds for over the month. My only mistake was I didn't read cons about the company I only read pros and as I'm waiting for this issue to be resolved I'm finding more cons about it and that I'm not only customer with this issue.

Regards,

Business

Response:

I have asked the manager to call you. Occasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardware. I have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint.

The overall process through the website was very user friendly and quick for us. My wife and I love the sample kit with styles and color/stain options that you sent to us. This really helps someone find the perfect match for their home.
We placed two separate orders over a period of 4 months and both arrived relatively soon after we placed the order. The installation instructions are easy to follow and all the required hardware came with the blinds. Each area we installed our new blinds was perfectly enhanced and we couldn't be happier.
Thank you again for a wonderful product and the great service throughout the process. We will indeed be a repeat customer.

I have purchased from these guys numerous times over the past 7-8 years. They have excellent customer service, great prices, and the products are top notch quality. I would highly recommend them to anyone.

Kim was extremely helpful , knowledgeable ,took time to describe different items and didn't try to sell me unwanted extras.

Review: Hello, I ordered an item from Bedding.com in early December 2013. Due to a couple reasons (poor quality and damaged) I was not happy with the item and requested a refund. It was sent to me at no charge for shipping and I had to pay over $30 to ship it back. I would agree that I should pay the shipping if I had simply changed my mind, but it is absurd that I had to pay over $30 for a damaged item. My return was delivered on January 17, 2014 and per the company's refund policy it states it may take up to 10 days to credit back the refund. It is well past that time. I sent a written inquiry on February 4th and then again on February 6th with no response. Every time I call there is an extremely long waiting period. This entire order process has been a nightmare and all I want is my refund.Desired Settlement: I would like the entire order refunded including my shipping costs.

Business

Response:

Credit for the order has been issued $147.55. If the customer wants credit for shipping she can send the receipt to[redacted] and she will process the check request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To have Brooke walk me through the process on 2 separate occasions was an absolutely awesome experience. I never get the same salesperson twice EVER! Brooke has such commanding knowledge of the product line with Select Blinds it's as though she started the company. Her knowledge and caring position allowed my shopping experience to be a seamless one. I thank her for her kindness in dealing with me and directing me throughout my confusion with selecting the type of product that was just right for my needs. She is definitely an asset to SELECT BLINDS. I will always shop with Select Blinds. In Fact I purchased 5 items this time around . [redacted]

Ms. Holmes was very friendly and professional. She handled my concern quickly and with confidence.
I can't wait to see my blinds!!!

they sell a beautiful quality product and have excellent customer service.

BUYER BEWARE !

Select Rugs - has taken (still waiting!) over 8 weeks to send my order...I received my door mat in 1-2 weeks but the rug that was $1,000.00 - has never showed up - no one has called or emailed to apologize...BUT THEY DIDNT APOLOGIZE FOR CHARGING MY CRDIT CARD OVER 8'weeks ago. Bad Customer Service!

I did my homework on this company before I placed my order but the one place I didn't go to was the Revdex.com site. If I had I wouldn't have placed a $400. order. I ordered a total of 10 white blinds on 02/22/2016. On 02/29/2016 I get an email saying that the white blinds I ordered was backordered until 03/29/2016. I call them as soon as I got the email to be placed on hold for 1 hour without talking to someone. Next I sent an email to get a return email that this box is not monitored. So I go to the live chat and after waiting for 16 minutes I get to chat with someone and this is on 03/01/2016. They explain that the color I wanted (white) is on backorder but I can get this color (snow white) at a higher charge $40 for both orders and that can be shipped right away. After chatting by computer for a while I agreed to the color and receive an email about that conversation. On 03/02/2016 I received an email that one of the orders was being shipped. I received that order on 03/08/2016 and hung them. Waited 2 days on some kind of reply on the other order and heard nothing. Now they said they had that material in stock, so on 03/10/2016 I chatted with them again to find out the status of the remaining order. Was put on hold while he (Paul) check, he came back and said he didn't know and would send me an email. Waited 24 hours and when to open another chat line, got an (Erica) asked the same question, put on hold again. When she came back the news was not to my liking. The new color is on backorder until 03/29/2016. I have paid an extra $40 to be backorder for the same length of time as originally. She asked me if I wanted to cancel this order or keep it. One of those blinds go in a room that I have already received a blind. I am not happy with this company. I don't know when I will get my blinds. They hadn't called nor email me about this delay.

Review: I ordered 8 blinds (6 window inside mount and 2 door outside mount) on Feb. 22, 2016, my credit card was charged on same date. Received blinds on March 10, 2016, hired professional to install blinds on March 11, upon opening 1 package he said wrong brackets for these blinds. Inside mount was supposed to fit flush in 2 1/8" window, the brackets are 2 3/16" deep and will not fit for inside mount. I immediately contacted Select Blinds and still do not have new/different brackets. Outside mount for doors is the same bracket and stand out from door leaving a 1" gap between blind and door. Also on door (the only blind we tried to installed) when lowering or raising blinds it falls out of bracket, blind will snap in bracket but when you pull to lower/raise, it pops out of bracket. I have made numerous calls, chats, emails, text trying to resolve this I even sent pictures, with phone calls and chats there is a 20 to 40 minute wait to get to talk to someone. I have spent many hours trying to get them to send correct bracket. Finally this morning I text Scott and requested to return blinds for full refund since I cannot use them and he says they do not refund, I have the right brackets and my windows are the problem, which is not true. I do not wish to get the run around any longer from this company and want a full refund.

Business

Response:

We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.

Consumer

Response:

I have talked to personal from Select blinds numerous times and they have said they will send new/different brackets and they have not done so thus far. I have been told again that they will send brackets and I want to wait and see if they carry thru before I accept.

Business

Response:

This is acceptable. You should receive the brackets shortly. Sorry for all the confusion and frustration.