Select Blinds

I am sorry that you are so disappointed with your product. One of our customer care managers will reach out to you in the next 24 hours to discuss and rectify your problem.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted],I want to apologize for the problems you are having with your blinds. I have given your complaint to [redacted] our Customer Care Manager.  She will be reaching out to you in order to resolve your concern.

We are extremely sorry for the poor service you have received in this situation. One of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this process. This is not typical of our...

service and we believe you will be extremely satisfied with how we handle this from here forward. We apologize for the frustration this has caused you.

[redacted],I have been unable to locate your order with the information you have provided. I found an order from 2013, but nothing on the dates you specified. I will have one of our managers contact you to try and clear up the confusion. You will hear from us in the next 24 hours.

We are very sorry for our poor handling of your warranty request. I see in the order notes that a remake has been requested for 1 shade, but your complaint is stating 2 shades are damaged. We will have a customer service manager reach out to you ASAP to ensure we are handling the  issue as...

needed.

It appears we spoke to you yesterday as we communicated we would in our first response. All should be rectified at this point.

We are very sorry that you are disappointed with your purchase with our company. We will have one of our Customer Loyalty Managers contact you. I am sure you are aware that you are well outside our posted 90 day return policy, but we will attempt to find a resolution that will work for you. We will...

be calling in the next 24 hours.

I have been contacted by the company and waiting to see if we can get the...

matter resolved.  Once it is resolved, I will notify Revdex.com of the resolution.  Until then, please keep this matter open. 
Thank you,
 

In response to merchants claim regarding samples prior to ordering, I am in receipt of a letter dated 10/8/2015 which was included in the wood portfolio I received from Select Blinds. It is signed by CS Manager Ashley P[redacted]. This letter was previously supplied to Select Blinds in the fourth dispute to merchant.

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am very sorry for the length of time it took to deliver your blinds. In looking back through the account history, it appears the delay was caused by a cutout that was added to the order after processing. We had to go back and forth with you multiple times to verify the measurements were correct....

This caused a delay on the entire order as we wanted to make all of your blinds from the same lot of wood to provide a more uniform appearance. I hope you can understand our desire to make the blinds to your desired specifications and to keep them all in the same dye lot. I hope the blinds arrived in great condition and that you will receive years of enjoyment from them.

I have asked the manager to call you. Occasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardware. I have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint.

[redacted],I want to thank you for speaking to me on the phone today about your order. You order has shipped and actually was delivered earlier this week. The tracking number is [redacted]. Please reach out to me if you need further assistance.Sincerely,[redacted]...

[redacted]VP Operations[redacted]

This is acceptable. You should receive the brackets shortly. Sorry for all the confusion and frustration.

Ms. [redacted],

We have received your complaint and are very sorry for the lack of response to your requests. I have asked a manager to contact you and resolve your issue. You should receive a phone call by the end of the day on Monday April 7th.

We were extremely disturbed to learn of the situation you are experiencing with our company. A manager will reach out today and resolve the situation. You have our sincerest apologies and a commitment to make things right.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,