Select Blinds

We reached to you via phone and email to offer the solutions we have to...

the situation on 2/9/16. Please contact us back so we can resolve the issue.

Thank you so much for your involvement.

[redacted].com representative has spoken to me and asked me to provide more photos of the blinds. I provided them with the photos. They still did not come up with any solution but they do have suggestions. I do not know how reasonable the suggestions are. I will talk to the representative tomorrow and only then can I say if the suggestions are acceptable or not.Thank you once again.

Regards,

The representative was friendly, but was unable to offer any corrections to the order.  I will cancel the order as I was told I could do.

I believe we had a cross up in dates. The check was submitted for payment on May 9th, but did not actually get shipped until May 12th. In any event you should now have the check in your possession.

We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no...

charge anything that was not made correctly.

We want to apologize for the issues you have had getting the parts you needed for your shades, but we believe everything has been rectified. If that is not the case please respond to the complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have received a replacement blind in this matter. Too bad I had to go thru the Revdex.com to resolve this issue. Also, I reject their pricing explanation and I have ordered the rest of my blinds from [redacted] At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etc. Please consider matter resolved.

Regards,

L. Evans

We are extremely sorry to hear about the situation you are having with our company. We have asked that a manager reach out to you today and attempt to resolve the situation with you.

We are so sorry to hear about the mistake on your order. We reviewed your order and found that only 1 of the 4 shades you ordered should have been cordless. The Disney shades only come in cordless to provide extra safety to children. We have asked a customer service manager to contact you today and...

solve this problem for you. We also want to apologize for the length of time it took to get your order. That is not typical for our manufacturing facility. We will see to it that the remakes are done much quicker.

I tried calling Select Blinds two times since my Revdex.com complaint. NO one is available to talk to me.  I want a call from them. I am tired of trying to...

contact someone.  I need someone to "care" about my issue.

Mr. [redacted],I want to apologize for the poor experience you have had with our company. It is not indicative of how we do business. I have asked [redacted] our Customer Care Manager to contact you and make sure you are satisfied.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will continue to work with [redacted] until the mater is resolved.

[redacted],I have asked [redacted], our Customer Service Manager to contact you and resolve this issue. I know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right.

[redacted],I cannot apologize enough for the experience you have had with our team. I assure you this is not typical customer support. I have asked one of our managers to contact you and resolve this situation. Thanks for your patience. We will make this right.

We are extremely sorry for the issues you have experienced. We are having a manager contact you immediately to resolve this situation.

We are very sorry about your experience. We stand behind everything we sell. One of our managers will be contacting you today. We are confident we can find a resolution.

We are extremely sorry for the frustration this situation has caused you. We will have a manager contact you today to resolve this situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am sorry that you are so disappointed with your product. One of our customer care managers will reach out to you in the next 24 hours to discuss and rectify your problem.