Select Blinds

Ms. [redacted],I want to apologize for the poor manner in which we have addressed your problem. There is no excuse for the type of communication our team has provided you. I have a manager contacting you today in order to bring your complaint to a resolution. I am quite sure there is a reasonable...

explanation for why the blinds arrived in the manner they did and I am confident we can work out a resolution that will make you happy.

first time I placed an order and not a pleasant experience. Took too long too ship. Paid extra money for 2 day shipping but was shipped ground which will take another week to deliver. Won't recommend buying from this company.

I am sorry to say that I did not review the very negative feedback about this very unethical business - selectblinds.com. I have been extremely frustrated with their complete lack of customer support and total lack of timely, if any at all, responses.

I strongly recommend never doing business with this company!

We purchased automated roller blinds, and several other types as well, which all did fit correctly. However after less than a month, one of the automated blinds failed, and when attempting to troubleshoot the problem, found that the instructions sent with the blinds were not even the correct ones. After numerous (5 to be exact, over a time of 2 days) calls to selectblinds, I was finally able to speak to someone that stated they would send what was needed to correct the issue. When the part arrived almost 2 weeks later, it was not the correct part for the blinds. Again after numerous calls, was finally able to get a 'return' ticket to send in the defective blind, which we did. in about 10 days or so, the blind was returned and I re-installed. It did not work with the remote, so I called their (sub contracted vendor) to get instructions on how to correct the issue. Once the blind responded to the remote control, the exact same issue presented itself as the original blind had. The agent stated that it was defective and that I needed to get selectblinds to re-issue a return ticket so it could repaired again. That was over 2 weeks ago. About once a week or so, I get an email from selectblinds saying they have been trying to contact me. This is BS, as there have been no emails, no phone calls, and no responses of any kind from my repeated calls and emails to them. I am now filing a formal complaint with BBS, and will most likely also initiate legal action against them, even if just to prove the point. Again, DON'T DO BUSINESS WITH THIS UNREPUTABLE fraudulent company!

Review: My wife and I ordered 4 custom blinds from SelectBlinds, 1 for our kitchen, and 3 for our living room. The order was received in good time, but the mounting hardware was missing for the 3 living room blinds. We contacted SelectBlinds and rather than asking what the specific part we were missing was, they just told us they would fix it and send the parts in about a week. We installed the blind in the kitchen and had not problems and were happy. About a week later a package arrived for SelectBlinds with the wrong hardware. We contacted them again, explained exactly what parts we needed and was again told to wait a week. The parts arrived and we installed the blinds. However, all three of the living room blinds had issues with the rolling mechanism used to raise and lower the blind, as well as the fact that they blinds would not stay level. When we contacted SelectBlinds they told us that we had to screw down the cord that allowed us lower the blind. We told them that we didn't want to do this as it would put a hole in our window frame and we wanted to make sure the product worked before we put any additional holes in our frames. We also mentioned that we tested our kitchen blind in the same manner and didn't have any problem, and then subsequently screwed down the cord. SelectBlinds told us to send them a picture. We did, and they again responded saying that we needed to screw down the cord. To show that the issue was not with the cord, and actually with the blind we took a vide showing the roller falling off the track, as well as blind raising/lowering unevenly. We received no response for over a week. I wrote an email expressing my dissatisfaction with the customer service and the hard time we were having getting any answers, and stated that if I did not receive a prompt response I would report the claim to the Revdex.com. We then received an email stating they had done all they could and that they wanted the blinds to come in. They stated they would send a prepaid label with no instructions on whether the label would be for all three blinds, or how the blinds needed to be packaged (with packaging assumed to be covered by us). My wife responded that we had three labels and needed three blinds. We did not receive the label and about 4 business days later I called to say that we had not received the label. I was told the claim was just being entered and would be processed in 24 hours. Without any further instructions on packaging, estimated length of repair time, etc. I called SelectBlinds again. After being told there was significant call volume I left my number for a call back. After the person working the phone could not help me I asked to speak to a manager. I was told that no manager was currently working. I told them that some manager would have to be working and I would like to speak to them, I was told to leave my number and a manager would call me. About an hour after that I received a voice mail instructing me to send the blinds in and that if I had more questions to call the generic help line. After going on vacation I emailed SelectBlinds again to express my displeasure with their supposed "100% satisfaction guarantee" and that I would like a direct number to a manager so I could talk to them about my issues and ensure that my blinds were fixed. At this point I have received no response.Desired Settlement: I am happy with the blind in the kitchen and if the other three blinds had worked the same way I would have no issue. I like the product and simply want to have finished blinds. With the way that I have been treated and the way that I have to drag information out of SelectBlinds (in an untimely manner) I would rather have them send replacements than repair my original blinds. I do not trust that the work will be done in a timely manner, and at this point I have been living with defective merchandise for far too long.

Business

Response:

We are extremely sorry for the issues you have experienced. We are having a manager contact you immediately to resolve this situation.

Review: I bought 22 blinds from this company. When we were installing the blinds we realized we were shorted 10 support bars and one set of corner brackets. I called the company on February 19th as of today March 7th I still have not received the missing parts. They keep saying they will expedite the missing parts, but they have not shown up. I can't seem to speak to anyone that can help me. They said they sent the parts, sent me a USPS service tracking number but it is not a good number this is the number I was given by Melissa D[redacted] at select blinds USPS tracking number...[redacted].Desired Settlement: I want my missing parts and I would like a 20% refund for everything I have had to go through to get my parts.

I have been going through this for 17-days as of today, March 7th. It shouldn't take three weeks to send out missing parts.

Business

Response:

We are extremely sorry for the frustration this situation has caused you. We will have a manager contact you today to resolve this situation.

Consumer

Response:

I tried calling Select Blinds two times since my Revdex.com complaint. NO one is available to talk to me. I want a call from them. I am tired of trying to contact someone. I need someone to "care" about my issue.

Business

Response:

It appears we spoke to you yesterday as we communicated we would in our first response. All should be rectified at this point.

Review: We have tried on multiple attempts to resolve an order that was made incorrectly. We selected color based on provided samples. When order was produced it was made incorrectly (color). Select blinds has remade the order once but was still incorrect (color). We have multiple attempts to call, email, and chat live online. Ability to talk to anyone live is next to possible. Live chats seems to be the most productive but has resulted in less than satisfactory results. We can produce records of emails and chats in our attempt to resolve the issue. Clearly the customer service is abysmal and their ability to correctly mfg blinds is in question. They have asked the blind to be returned but still have not provided shipping arrangements.Desired Settlement: full refund of our money and Select blinds to arrange for pickup and return of made blinds at no charge to us

Business

Response:

Mr. J[redacted] It appears that we have arranged to have the product picked up and returned for a credit upon inspection. We will have a manager contact you to confirm you are satisfied today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A very positive experience. The products received were of good quality.

I ordered shades and blinds from Select Blinds for the second time and was thrilled again! They are perfect and so easy to install. The first time I ordered from them was a few years ago and they are still in perfect working order. I will always get my window treatments from Select Blinds!!!
Customer service is wonderful too!

I placed an order with select blinds back in November 2015. I placed an order over $450 for blinds for my new house that I am moving into January 21st. I placed the order with enough time to have them delivered. It is now January 13th and I still have not received an email of the order status of delivery date. When you call in you stay on hold and then after waiting they make you leave a voice mail and do not get back to you. Also they say we have a live chat on our website if you don't want to wait. Well when you try and connect it asks for your email address after you plug all your info in they reply back this mailbox is unmonitored and to email another inbox. This is overwhelmingly frustrating.

Dealing with Select Blinds was a consumer nightmare to say the least. It is still undetermined if this was in fact a real company as my order wasn't fulfilled and speaking to a real human there is close to impossible. In the 5 weeks that I patiently waited for my order to be fulfilled I was able to get on the phone with a person once after they thought I complained to [redacted]. Regardless, I never got my blinds, can't seem to get in touch with a person to cancel my order either.
I would strongly advise any person to think twice before using this company / website.

Review: I placed and order for blinds. the first one I hung was defect in that it will not roll up all the way. Was very difficult to hang so I was unhappy that is hands down 9 inches from the top. I ask them to send me a replacement and they said I had to pay for shipping to return. Keep in mind it is 87 inches wide.

The they said they would send me a video and I could watch that and go back and take the blinds down ( which takes two people) and maybe fix it my self. The supervisor said they would knock off $47 for my headache. I explained again that it should have came correct from the factory working properly, but they do not seem to care.

Their customer satisfaction guarantee is a joke. I spoke to the supervisor, he did not care period. He said I could pay to ship back the defective product or watch some video, take the blinds back down and try and fix it myself and then rehang it again if I fixed it. We did not buy blinds to have them come in defective or wrongly set up, and then to have to try to fix them ourselves. They should check the product prior to shipment to insure quality control. The blind is defective!! Feel free to contact me if you need additional information:

They say

We take great care in constructing your custom products. Because your order is being created according to your exact specifications, we hold most orders for 24 hours before sending them to production, allowing you to make necessary changes to ensure a perfect fit. For exact production times, please refer to the individual products.Desired Settlement: I spent 40 minutes on hold and on the phone with them and speaking with the head supervisor (at least that is what he told me). He did not care whatsoever to resolve the issue! At this point I want a refund. They can have someone pick up the blinds.

Order total was $474.84 . Barring them doing the right thing and refunding my money and picking up their blinds, at a minimum I need a credit for $204.93 back on my credit card for the cost of the one that we already know is defective.

Business

Response:

I have reviewed the notes on this order and it appears we have resolved the issue. If that is not the case please respond to this request again.

Review: I ordered shades from company. Prior to ordering I ask if they would have product delivered by 4 jan 2015. Based on their answer "yes" I ordered shades.

I called and they told me they will not ship until probably after the 5th. I told them to cancell the order and return the money. I was told they could not do this and if they could I could not get my money back, just a store credit. I spoke with [redacted] a supervisor who told me the same.

I told him the only reason I purchased the product was because it would be here prior to the 4th.

When I spoke to a rep on the phone prior to the purchase that I need them prior to the 4th and will the holidays be an issue. I was assured it would not be.

I want my money back and because of this incident I do not want to use this company so I do not want a store credit. I want my money back.

[redacted]Desired Settlement: The only way to make this better is to refund my money to my credit card.

Business

Response:

I found that the Select Blind web site as very informative and user friendly. We felt we got good value for the dollars spent.

Customer Services by Kim A[redacted] was A+++

Review: I ordered 5 blinds from [redacted] I ordered them in size 45 1/2 in and somehow the order was placed and the blinds were ordered at 25 1/2in. I received help from an online chat representative while placing the order and I am assuming that is where the mix up in size happened. I called the company to return them and get the correct size as there website says guaranteed to fit or your money back and customer satisfaction or your money back. I was informed that they would not take them back they would only take one back and charge me an extra $19 to fix that one and I had to keep the remaining 4. They told me that is there policy. I looked into the website and they sneak in the policy making you think they they really are guarantee fit or your money back. I feel they false advertise there policies and no one is aware of this until after its to late. I will attach some of the wording straight off of there website.

[redacted] strives to earn your business. Be sure you understand the “No Refunds- No Exceptions” policies that are promoted in the industry. [redacted] continues to be one of the few companies who will refund your entire purchase.

Buy blinds from the Nation’s fastest growing brand and set your mind at ease. [redacted] offers a 100% Money Back Guarantee. We’re so confident the blinds we produce for Extreme Makeover: Home Edition will look great in your home that we offer this guarantee. If you’re not completely satisfied, just let us know. We’ll do everything possible to help you out. If we can’t, we’ll promptly refund your money. If we make the mistake or your product is damaged in shipping, we’ll promptly correct the problem.

Our Fit Improvement Team (F.I.T.™) will help you get the right fit in the unlikely event that you incorrectly measured your blinds or shades, and we will correct the problem for FREE!** We know that sometimes a mistake is made. We understand, and we are on your side.

These are directly copied and pasted from there website. All I wanted to do was return these and order the correct size I am willing to pay additional if the larger 45 1/2 cost more. I feel there are falsely advertising on their website. This is my order # from selectblinds.com #[redacted]Desired Settlement: I would like the blinds replaced at the correct size. Also I would like there website not to be able to advertise that people can return the blinds when in fact that I not true. I want to save other customers from having this happen to them as I have $200 worth of blinds that I have no use for and can not return. Thank you so much for your help! Nicole Pommerencke

Business

Response:

I reached out to [redacted] and we will be charging her the difference in cost on the 5 blinds and a $25.00 shipping fee to remake everything for her. As she stated mistakes can happen and we do want to make every customer happy.

The blinds that I ordered are exactly what we wanted. They look amazing. The color is true and they were so easy to install. Plan on purchasing more of these in the future from select blinds.

Select Blinds makes shopping super easy! They also offer great deals which is why I continue to shop with them.

Review: I ORDERED 3 BLINDS 2 BRUSHED ALUMINUM, 1 BLACK. THE BLACK ONE CAME WITH A SMALL SCRATCH ON IT. I ASKED IF THERE WAS A TOUCH UP PAINT OR SOME OTHER WAY TO COVER THIS SCRATCH. THEY REQUESTED A PIC OF THIS SCRATCH, WHICH WAS SENT. TOO DATE, NO REPLY EVEN AFTER A COUPLE OF FOLLOW UP EMAILS. I WAS GOING TO ORDER 14 MORE BLINDS BUT AT THIS POINT, I DON'T THINK SO. I'LL GO ELSEWHERE. ALSO, THEIR PRICING KEEPS CHANGING FOR THE SAME SIZE & COLOR BLINDS, WHY???Desired Settlement: I WOULD JUST LIKE TO GET THE SCRATCH FIXED, AND AN EXPLANATION OF THEIR EVER SHIFTING PRICE POINTS,

Business

Response:

I am extremely sorry for the poor response to your request. I have asked [redacted] our Customer Service Manager to respond to you and get this resolved today. I can address our shifting prices. We constantly update our prices to stay in line with our major competitors. High velocity products like mini blinds can be very turbulent. We can honor a previous price for you if you have an order at that price. I hope this helps you understand.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have received a replacement blind in this matter. Too bad I had to go thru the Revdex.com to resolve this issue. Also, I reject their pricing explanation and I have ordered the rest of my blinds from [redacted] At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etc. Please consider matter resolved.

Regards,

L. Evans

Review: I ordered 2 woven wood blinds (totaling $2000) from Select Blinds which were received early last month. Great right? No. Two of the blind brackets were missing so we phoned asking them to get the brackets to us as quickly as possible. She told us the brackets would go out regular mail The brackets arrived 10 days later and were the wrong size. We then phoned this weekend and she said that she would mark it as a priority but didn't let us know when the brackets would arrive. Now I am living with a sheet in my window which is against my HOA code violations and I could be fined any day now. I needed the new 2.5 inch brackets to be sent via overnight Saturday.Desired Settlement: I need a 30-40% discount for the inconvenience or I need select blinds to take the blinds back.

Business

Response:

[redacted],We want to start by apologizing for all you have been through on this order. We strive to have the best customer care you will find anywhere. In your case we failed miserably and we are extremely sorry for that. We have asked that the brackets be sent overnight to you and we are working on a credit for you. A manager will contact you in the next 24 hours to resolve this situation. Your business is important to us and we will do everything in our power to turn this in to a positive experience for you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gina S[redacted] is probably the most valuable asset you have. She knows what customer service is and provides excellent service. She has a very up beat and professional manner when dealing with customers. She is extremely knowledgeable about your products and help customers make good decisions. If a business does not have good customer service (such a Gina gives), they will find that their business will slowly fail. You have great products and a great staff person; such as Gina, you will continue to grow.

Sincerely, [redacted]