Select Blinds

Review: I ordered blinds from this company 10-12-13 and since then with there advertised 90 guaranteed satisfaction approval I have not been able to return these blinds for my full refund. here is there guarantee: Satisfaction Guarantee

Satisfaction Guarantee

Buy blinds from the Nation’s fastest growing brand and set your mind at ease. SelectBlinds.com offers a 100% Money Back Guarantee. We’re so confident the blinds we produce will look great in your home that we offer this guarantee. If you’re not completely satisfied, just let us know. We’ll do everything possible to help you out. If we make the mistake or your product is damaged in shipping, we’ll promptly correct the problem.

At SelectBlinds.com, we are serious about your satisfaction with your custom made window coverings. That’s why we offer a 90 day satisfaction guarantee, which is something you won’t find from others. Quite simply, if you are not 100% satisfied, we will do everything possible to make it right. If it is our mistake, or freight damage is incurred, we will immediately remedy problem at our expense. This must be done within 90 days of your receipt of the product, and should a return be authorized the product must be returned in its original condition.

I would like to return these blinds I have as for an RMA number and they refuse to honor their guarantee. I would like something done about it. Thank youDesired Settlement: This is a scamming company and I doubt you will get anywhere with them and I am so sorry to have had to bother you

Business

Response:

Mr. [redacted],

I want to apologize for the fact that you feel so frustrated by our return policy. I will include it in its' entirety below. There is in the policy a stipulation that the measurments be correct in order for a return to be allowed. It is my understanding that the dimensions ordered do not fit the window. We have gone to great strides to help customers that mismeasure and have a new FIT guarantee for people that make mistakes that cannot be covered under our 90 satisfaction guarantee. It is my understanding we have offered you this option even though you are well outside our 15 day limit. I would hope that you would find this an acceptable resolution.

Here is our 90 satisfaction guarantee policy.

Buy blinds from the Nation’s fastest growing brand and set your mind at ease. SelectBlinds.com offers a 100% Money Back Guarantee. We’re so confident the blinds we produce will look great in your home that we offer this guarantee. If you’re not completely satisfied, just let us know. We’ll do everything possible to help you out. If we make the mistake or your product is damaged in shipping, we’ll promptly correct the problem.

At SelectBlinds.com, we are serious about your satisfaction with your custom made window coverings. That’s why we offer a 90 day satisfaction guarantee, which is something you won’t find from others. Quite simply, if you are not 100% satisfied, we will do everything possible to make it right. If it is our mistake, or freight damage is incurred, we will immediately remedy problem at our expense. This must be done within 90 days of your receipt of the product, and should a return be authorized the product must be returned in its original condition.There are some additional conditions regarding this policy: Free sample swatches are offered in nearly every product. We can only honor this guarantee if you ordered swatches on the specific product in question within 90 days prior to your custom order being placed.Oversized products, which are over 90”, are only returnable for damage/warranty issues.This money back guarantee does not apply to Dealer orders.This guarantee covers product pricing only, and not andling/processing/shipping fees.Return shipping is the responsibility of the customer.Blinds and shades that are measured incorrectly are not covered under this guarantee

Additional products that are only covered for damages/warranty repair only include Sheer ShadesShuttersHoneycomb Shades ordered with our 2 on 1 headrail option

Consumer

Response:

I am not returning them for the wrong lenght I am returning them because of poor quality workmanship and you have been told many times on the phone this complaint. If you would listen instead of being so rude you might understand why the blinds need to be returned. You do not want to take care of your product your 90 satisfaction is just that I am suppose to be fully satisfied and I am not with your blinds. Now maybe the Revdex.com can explain it so you can understand.

Business

Response:

[redacted],

The product was mis-measured, which removes it from being covered under our 90 day guarantee. I am happy to do one of 2 things. We can give you store credit towards another product after the product is returned or remake your product under the fit policy. This is going over and above what our policies typically allow, but I am willing to make this concession in a show of good faith. Hopefully one of these two solutions will work for you. I will have one of our Customer Service Managers call you today.