Select Blinds

Review: The primary nature of the complaint is as close as I could get.

The issue at hand are the blinds that I received were more narrow than what I ordered. I ordered blinds based on a size that I currently have and knew fit the window. The sizes received were more narrow than what was ordered and therefore will not install correctly. I have been told by customer service that there are guidelines on how to measure the window in order for an accurate fit. My argument is, if I have a set of blinds that I know fit exactly, why would I need to search their website on details for how to measure? Instead, I went straight to the ordering process and ordered more blinds to that exact size. Their response was that they can't ensure that everyone reads all information on their website. My response is that you can ensure that the consumer does read pertinent information by directing them to it during the checkout process. In this case, there was nothing that directed or alerted me during the checkout process about how an additional reduction is taken. They refuse to refund or correct the issue at their expense and ask that I order another set of blinds at a discounted price. I do not believe this is a fair option given that I should not be penalized because their website did not direct me to very important information such as an additional size reduction.Desired Settlement: I would like to be able to ship the blinds back to selectblinds.com for either a replacement to the size ordered or a refund. I have tried to work with the customer service for this outcome and the best they will offer at this point is a 50% discount to re-order more blinds.

Business

Response:

Mr. [redacted],I am very sorry to hear about the problems you have had with your order. Window coverings are a custom made product and we have to the best of our ability simplified the process to make it as easy as possible for everyone to order. Had the measuring instructions which are prominently placed throughout our site been read and followed you would have the correct size blinds for your windows. We have offered to remake your order at a 50% discount and ship it to you for free. I hope you can see that we are trying to do everything in our power to help defray the cost of this mistake. Had the instructions been read and followed we would not be in this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have said this several times, if I already have a set of blinds that fits perfectly in the window, why would I go to any part on the website that tells me how to measure and that a reduction is taken? In this scenario, there is no reason that I would. Had those prominent instructions been noted in the checkout process, we would not be in this situation. I'm not the first person to have this issue as I have seen other complaints similar to this one. The best outcome for this issue is a refund to be made, I ship the blinds back and no reorder will be needed. Offering a 50% discount and free shipping does not solve this problem.

Regards,

Business

Response:

[redacted],I am very sorry that you didn't see the measuring instructions on our website. We have tried to make sure they are prominently placed throughout the site. We have set the process up to make it as simple as we can for all our customers. Most of them are not replacing blinds and shades, rather they are installing for the first time. This forced us to create an order process that we feel is the best way for all our customers to order. It is extremely rare we run in to a situation like yours. I will give you a couple options as shipping Faux Wood blinds can be very expensive. I can offer a remake of all the blinds and shades for $75 or you can ship back the blinds and then we will remake them for free. If you choose the prior, we ask that you donate your blinds that are incorrect to Habitat for humanity so they do not go to waste. It is my desire to make sure we have done everything possible to resolve this. I will have one of our managers call you with this offer in the next 24 hours. This is a one time offer, so please follow our measuring instructions to make sure your measurements are correct.[redacted] and [redacted], One of you please contact [redacted] with this offer. His original order number is #[redacted]. Thanks Team!

Review: The product doesn't work for the application. It is substantially different from what was advertised. I am unable to reach them at any of their numbers. I don't want to send back without authorization and a proper address, they have several locations.....Desired Settlement: Refund to [redacted]

Business

Response:

Ms. [redacted],We have tried to contact you by email as you did not include a phone number with your order. I have taken the phone number from this complaint and added it to your account. One of our managers will be in touch with you today. I'd like to apologize for the difficulty you have had in reaching us. Our promotions have been very popular, and have greatly increased wait times.

Review: I placed 2 orders with Select Blinds - the first order for $300 and the second for $800

I contacted Select Blinds on April 30, 2014 about 2 top down/bottom up double cell shades that we ordered that would raise back up about 6 to 8 inches when pulled down. They responded the next day asking me to let them hang in the open extended position for at least 3 days and if it doesn't "they would be happy to look at them and have them replaced".

We kept them down for two weeks and no change in the blinds.

On May 19th I wrote them again to advise that there is still a problem and I would like to know how they would like me to proceed with getting the blinds replaced. They asked me to email a picture of the blinds to them which I did on May 21st.

On June 3rd I wrote them and asked what the status is on my case. After the 3rd time of emailing the pictures in a standard JPG file, they said they couldn't open the other files on one email account and had me send it to another one and then they could open the picture.

On June 6th, I wrote and asked again what the status of the blinds are?

They finally wrote back on June 10th "I am sorry about the long wait. We can have this picked up and made into standard lift if you would like?"

I wrote back that I don't understand what standard lift blinds are and in a second email I wrote that I am not willing to accept blinds that are different from what I ordered as there are others in the same room. I also wrote that all 9 of the blinds I ordered on the second order were a little bit short but that the 2 corner ones are not acceptable with going back up 6 to 8 inches.

I have not received any response from them at all. They just keep pushing me off with one excuse after another and it is getting very frustrating.

As a repeat customer you would think they would just honor their 100% satisfaction guarantee...especially since it is Select Blinds fault by making the the wrong.Desired Settlement: I want the correct size blinds that match the other 4 in this room.

Business

Response:

[redacted],I cannot apologize enough for the experience you have had with our team. I assure you this is not typical customer support. I have asked one of our managers to contact you and resolve this situation. Thanks for your patience. We will make this right.

I placed an order for new blinds over the phone with Select Blinds. I was extremely pleased with the polite, professional and friendly assistance I received. All my questions were answered to my satisfaction and my sales associate was quite knowledgeable. I am eagerly awaiting the arrival of my new blinds.

Review: We order honey comb blinds about 1 year and half ago. 2 of the blinds came apart in the middle. We sent emails and pictures to company and they did not reply. It had been over 1 month and they still ignored us after numerous emails. The products are still under warranty.Desired Settlement: replace blinds under warranty

Business

Response:

We are very sorry for our poor handling of your warranty request. I see in the order notes that a remake has been requested for 1 shade, but your complaint is stating 2 shades are damaged. We will have a customer service manager reach out to you ASAP to ensure we are handling the issue as needed.

Consumer

Response:

The case is not considered resolved until we receive the replacements.

Business

Response:

The replacements have been ordered and will be received in the next 5-10 days. You can leave the complaint open until then.

Review: I order three blinds from Selectblinds.com. One of them cannot be hung because they sent me the wrong bracket. I contact their online chat staff three times. None of them could provide tracking number or proof of the part shipment. The first request was on 3/10/15. I haven't got any email from them for eight days, nor have I received any replacement parts.Desired Settlement: I would like them to replace the entire solar shade if they could not find a suitable part for my request.

Business

Response:

Valued Customer,I want to apologize on behalf of our entire organization. Our team has dropped the ball on resolving your issue. I have asked a manager to contact you today and resolve this issue. Again, we are very sorry for your inconvenience, but we will get this resolved immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I order three blinds from Selectblinds.com. One of them cannot be hung because they sent me the wrong bracket. I contact their online chat staff multiple times. None of them could provide tracking number or proof of the part shipment. The first request was on 3/10/15 and did not get any answer until I complained with Revdex.com at 3/19/2015 They finally responded after I filing the complaint to Revdex.com. However, they still not able to solve my problem. They sent wrong parts (obviously they do not know what they are selling) and gave me a line which hard to reach to a service person again. Now I still end up to have a $150 worth blind sit there cannot be installed due to the lack of proper parts, and it already passed the date to be return (due to the unprofessional and lack of responses for their customer service) Either they send me a proper part for installation or give me the full refund for this unusable product. They should pay for the shipping if they want me to ship this back.

Regards,

Business

Response:

We want to apologize for the issues you have had getting the parts you needed for your shades, but we believe everything has been rectified. If that is not the case please respond to the complaint.

Review: I ordered over $700 in blinds from [redacted]. I ordered 32 1/2 inch blinds to fit my 33 inch windows. When the blinds arrived they were 32 inches wide. They fell right out of the bracket when we tried to install them. When I called customer service they told me that they always take 1/2 inch off of the ordered size so that the blind does not touch the inside of the window. Since I am an educated person, I ordered the size of blind I needed without assuming they would think I was not smart enough to account for touching the frame. When I talked to the "supervisor" he said I could ship the blinds back at my own cost about $400 or he would send me a piece to cover up the gaps from the too small blinds. Neither is an acceptable solution. I tried to have him look at the order form with me to show me where it said that they would make the blinds smaller than ordered. There is a small icon of a question mark on the page that would tell you that information. WHY would I click on a question mark when I know exactly what I am ordering? I am sorry that some customers do not know what they are ordering. I KNEW EXACTLY WHAT I WANTED. THEY DID NOT SEND ME WHAT I ORDERED.

When you order......

Question 1. Color?

Question 2. Size?------- does not specify size of window or size of blind. Since I was ordering a blind I entered the size of the blind I wanted. If I was ordering a window I would have entered the size of the window.

Question 3. Mounting?Desired Settlement: The desired outcome is simple. They send me exactly what I ordered and pay to ship back the product that they "thought I meant to order". I as the customer should not incur additional costs for the assumption of this company that I am an ignorant consumer.

Business

Response:

I believe this has been resolved. If not please respond letting us know. We are sorry for your poor experience wiht our company, but hope the resolution works for you.

HAVE BEEN DEALING WITH SELECT BLINDS FOR OVER 3 YEARS AND HAVE HAD A POSITIVE EXPERIENCE EACH TIME...JUST SPOKE TO KIM A[redacted] ABOUT AN ORDER AND SHE WAS A PLEASURE TO DEAL WITH AND I ENJOYED SPEAKING WITH HER...

Love the blinds I got from this great company. Great value!

I ordered almost $600 in blinds from this company. When they arrived I opened one of the blinds, they are not the quality I would have expected for $600. They emphasize on their front page of their site "90 day Satisfaction Guaranteed." When ordering I had the confidence that they meant it, little did I realize that it came with 2 paragraphs of stipulations, all put on the customer to know to do before ordering or they will in no way guarantee anything and your money is down the drain. I was told by phone and chat person, talking to a manager would do nothing, they would only offer a 10% discount if I wanted to throw another $600 at them. Buyer beware, make sure you completely understand what the fine print says before you order from them. They really aren't wanting to guarantee anything other than hook you into to buying and then if their is an issue tell you, sorry, can't help you. Will not purchase again...will never refer them to anyone.

Awesome

Review: The faux wood blind fell on my head when I tried to pull the blind up. Noticed that the bottom of the bracket was bend outward, as the result that the side of the bracket snapped open, the blind fell. Called the company to try to address the issue, wanted the company take 3 blinds back since I purchased 3 faux wood blinds, I don't feel safe to use them anymore. Sent pictures to them via email. Customer service talked with manager, then told me that I probably installed incorrectly. Told him that we did install correctly, the reason the blind fell is that the latches for the blinds are not strong enough, they are quite small compare to the size of the blinds. The material of the bracket is not good either, from the bend part of the bracket, we can see clearly that it was because the bracket failed on the pressure when I tried to pull up the blind by using the string.

The blinds are heavy to pull up, however blinds falling on somebody's head is a safety issue. They told me it's already passed 90 days satisfaction guarantee, so they are not going to do anything. We are talking about safety issue here, somebody can be seriously injured in the future, nothing to do with 90 days guarantee.Desired Settlement: The business needs to address the safety issue of this faux wood blinds with their manufacturer to prevent future incidents, they should give me full refunds on this 3 faux wood blind since I don't feel safe to use them. I may need to go see a doctor, let's pray that I'm fine except just a bump on my head, if I do need medical treatment, they need to compensate my losses.

Business

Response:

[redacted]

I am very sorry that you had such a poor experience with our product. We take great pride in producing products that are the safest the industry can provide. I have asked my team to refund your purchase immediately and issue a call tag so we can inspect the product to identify what caused the failure of the bracket. We have sold millions of blinds and take great pride in the fact that we put safe products in our customers homes. You will receive a phone call today.

Review: I purchased 4 blinds online, the next day after ordering them I requested a change in sizes & mounts. I received a email back saying they were confirming the changes & would be shipping them out soon.

When I received the blinds they were the wrong sizes/mounts and 2 out of the 4 blinds won't even open. They do not fit my windows and will not open.

When I contacted Select Blinds I was told they shipped the correct sizes/mounts out and they would not exchange the blinds for the correct ones or refund me my money. I showed them the emails that I received confirming the changes & was told that the changes must be made within 24 hours of the original order, I informed them that the changes were made within 24 hours & I even received a confirmation back from them. I attached the email showing proof of this and the confirmation that I received saying the changes would be made.

Bottom line is they refused to do anything about it, now I'm stuck with blinds that do not fit my windows properly or open and I'm out of a lot of money.Desired Settlement: I would really like the correct blinds. If they are not willing to do this then I would like a refund.

Business

Response:

[redacted]

My name is [redacted] I am the VP of Operations at SelectBlinds.com. Needless to say this complaint troubles me greatly. I will be reaching out to you today. I would like to see the email correspondence asking for the size change. I need to understand where the situation went sideways so I can correct the process through my managers. I am very sorry for the poor experience you have had and I will personally make sure the situation is resolved for you.

I had an address malfunction (mostly FedEx) and was unable to get my order. Rachel Barry was extremely patient as we worked through a poor telephone connection.

Review: I placed an order with SelectBlinds on 1/15/16, followed the procedure to modify my order on 1/16/16 (specifically I wanted to change a set of blinds to be light filtering that were originally black-out) via online web portal. The next day I received an email that my order was on hold until I contact select blinds. I tried to call and chat online for the next 2-3 days with no response (possibly because it was MLK weekend). I finally got through online on 1/19/16 and discussed my order online with a customer service rep Paul through CHAT. He took my request to change the product from black out to light filtering AND I ordered an additional set of blinds. On 1/19/16 I was charged $544.66 for my original order, and on 1/20/16 charged $112.09 for the modification and addition to my order.

The online web portal stated that my order was in production at that time and that the estimated shipping date was 1/28/16. I followed up on my order on 1/29/16 and was informed by Rachel in an online chat (used chat because I was consistently unsuccessful accessing anyone on telephone.) she informed me that the order was STILL ON HOLD that someone still needed to confirm things with me and assured me that someone would be in contact with me. NO ONE CALLED

1/30/16 via an online chat with Anthony because no one called the day before and he informed me that the order was STILL ON HOLD, and ultimately he would do everything he can to expedite the order and would contact the production manager to get the manual HOLD taken off the order. He stated that he had to address with the production manager MONDAY morning but would get it expedited.

2/5/16, because the order remained with no updates on the online web portal of select blinds I tried calling again, was put through to voicemail, chatted with Circe and asked for a manager to call me. was called by Brittney, she confirmed that NOTHING has happened yet on my order because it was still on HOLD. she called production to expedite.Desired Settlement: Ultimately I need my order, and the company graciously added a 5 year warranty as compensation (please read sarcastically), the order will now be delivered at least 2 weeks late even thought the company accepted payment promptly upon the order being placed. They should have offered a financial compensation because the warranty compensation is worthless. The delay in the order was entirely on the company, and because no one tried to call me back or followed up on orders that were on HOLD now my home improvement project is delayed and the customer is paying the price.

Business

Response:

[redacted] We cannot begin to apologize for this ordeal. It is frankly inexcusable. We have a manager contacting you right now. We will be refunding the $112 charge for the extra blind you purchased. We are very sorry and hope this at least shows you we stand behind our commitment to give great service.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a pair of blinds from select blinds. However, the blinds were damaged. All of the panels do not open on the blinds. I submitted a request on 11/23/15 for exchange with select blinds and received an email stating that I needed to send pictures. I sent the pictures but never heard anything from them in regards to my claim. I contacted them again on 12/4/15 and was told by the representative that the pictures was not received so I sent the pictures again and it was confirmed by the representative that the pictures were received. The representative told me that I should hear something from them by 12/7/15. I have yet to receive any communication from them.Desired Settlement: I want select blinds to replace the damaged blinds.

Business

Response:

[redacted]

We cannot apologize enough for the poor communication you have received through this process. There is no excuse and the appropriate coaching will be done. The good news is that your replacement blind is scheduled to be delivered on January 6th. We have emailed you the UPS Tracking number. It is 1[redacted]. Again we are very sorry and we hope the new blind arrives in perfect condition.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On the select blinds website they said that the blinds I was ordering were guaranteed to be made in 1 day or they were free. I ordered these on a Tuesday. On Saturday, I received an email that my blinds were still in production and would be shipping out soon. This is against the guaranteed 1 day of production and therefore would mean all my blinds would be free. My blinds should have shipped out on Friday. (Thanksgiving was on Thursday so I knew that was a holiday)

When I originally contacted them on Saturday they said they knew I got that promotion, so they would look into getting me the refund and email me the details. They never emailed back. I contacted them on Sunday and they are now claiming that my blinds were actually made on Wednesday, but won't ship out for a few days which is a complete lie. It sounds like they are just trying to save from having to refund me the money.

The reason I ordered these blinds was because I needed them ASAP and would not have ordered if I knew they were going to lie about the offer.Desired Settlement: I want them to follow what their website offer claimed and give me my blinds for free (Around $300). This is like a bait and switch and completely unacceptable as a business.

Business

Response:

[redacted],

Your order did not ship yesterday, so there is no need to argue about the logistics of our guarantee. Your order will be free. We will be refunding your card today. I am sorry for the confusion our guarantee provides, but I hope in the end getting them for free solves your complaint. Have a happy holiday season.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This was the worst costumer service experience I have ever had. It was cheaper for me to have them redone by a private professional than to send them back. If you are lucky enough to get your order made correctly, then Select Blinds is the company for you. But beware, if you have an issue with your order, you are better off just saving yourself the time and headache of waiting for them to help, and be prepared to figure out how to fix it yourself. I ordered 10 blinds and only 3 fit. I was told to send pictures of the blinds and measurements so they could resolve this quickly. I promptly went through the entire order and took pictures of my measurements. A month later, I still had no answer on how these blinds could be fixed; only to find out they lost my pictures and asked for me to resend them. I resent the pictures and it took them two weeks to tell me that my pictures were too small for them to determine anything. The automated phone service was horrible. I was quoted a 10 minute wait time which was well over two hours. I asked several times to speak with a manager and for a direct number to speak with someone, none was given. It took two months for a manager to make an effort to reach me, only to be told that after 8 weeks of waiting, they finally got around to looking at my order and the pictures/measurements I sent. I was told they were only able to view one picture, and that one appears to be made correctly. I was told that my options were to pay for return shipping on the entire order (these custom blinds came in very large unique boxes which I had long discarded)for a refund, or to send them in for inspection so they could be remade, most likely at my expense! It took two months just to get these options, by which time I lost all faith in the company's ability to resolve the issue. Consequently, I took it upon myself to pay to have these blinds fixed by a private party rather than wait God knows how long for Select Blinds to "inspect" and fix the order. Good Luck!

Review: I ordered blinds from Select Blinds after ordering samples to ensure we ordered the correct color, as they suggest on their website. When I received the blinds, they were a different color. The color name was different, which I understand can be common, but the sample was more brown and the actual blinds had a lot of red in them. I contacted Select Blinds immediately and they requested I send them pictures, which I did immediately. They said they would forward the pictures and would get back to me within 48 business hours. This was on a Saturday. The following Friday, I still hadn't heard from them even after sending a follow-up e-mail. I finally received an e-mail on Sunday stating they were the correct color and it was just a different name. If they do not have the color I requested, I should get a choice in the replacement color. The blinds are not the right color and I would like a refund as well as the materials needed to return the blinds.Desired Settlement: I want shipping materials as well as prepaid postage to return blinds and would like a refund since they refuse to send me the color I ordered.

Business

Response:

We are extremely sorry that our team failed to follow through on the handling of your issue. One of our managers will reach out to you today and offer assistance. Thank you for bringing this situation to our attention.

Consumer

Response:

I have been contacted by the company and waiting to see if we can get the matter resolved. Once it is resolved, I will notify Revdex.com of the resolution. Until then, please keep this matter open. Thank you, [redacted]

Business

Response:

We will continue to work with [redacted] until the mater is resolved.

consultant very helpful would recommend